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O
Contributor I
OHB911Contributor I
asked in Campaigns and Flows

Help with scenario that is not working as expected

I have a form on my website allowing users to share their email address to be emailed a free guide.To do this I am using make.com and I have set up a webhook in the form allowing the email address to be passed into the scenario. I can confirm that part is working fine.The problem I am facing is that if a users email address (mine for example) already exists it can’t create a new profile, which I understand. To combat this, I added a ‘List profiles’ step to pull all users, then a router so that if the email address already exists, add them to the list so that they get the email from a flow in Klaviyo, or alternatively create them a profile. I can’t seem to get the filter “if already exists’ correct.Has anyone had a situation like this before? I feel this is a really straight forward task that is proving a nightmare. It’s worth noting, if there is any easier way to do this, please do share as I would rather do this right than make my method work if it isn’t best practice. Any help would

2
ebusiness pros
Partner - Silver
12 days ago
G
Contributor I
GitteOlrikContributor I
asked in Lists, Segments, and Profiles

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

3
kaila.lawrence
Community Manager
12 days ago
cassy.lee
cassy.leeKlaviyo Alum
posted in Getting Started with Community

Welcome and Nice to Meet You!

Hi Community friends!Welcome to the beta of our Klaviyo Community Forum. We can't wait to learn more about you and your business. To kick things off, let’s share some proper introductions. What's your name?  What are you most passionate about? Where do you work and what is your role? What’s one thing you love most about your company?We’re stoked to have you here with us, and we’re looking forward to building an incredible community with you.

157
S
Partner
12 days ago
andrew.bialecki
Klaviyo Employee
andrew.bialeckiKlaviyo Employee
posted in News & Announcements

Greetings from Andrew, Klaviyo's CEO

Hi everyone,Welcome to our online community and forum!It’s our mission to empower people to get closer to their customers and grow their businesses. When we started Klaviyo, it was really hard to do this. So we built a product to make it easier for everyone. That’s going really well, we have 100,000s of entrepreneurs and businesses using Klaviyo.As we’ve grown, we’ve heard our customers say they’d love to learn and collaborate more with Klaviyos and other customers. So we’ve been designing a place we could all get together online and share our experiences growing our businesses and delighting our customers. We’ve finally put the finishing touches on it and we’re excited to share it with everyone.I’m looking forward to learning and sharing with you all -- I’m going to be a frequent contributor. Feel free to drop me a note to say hi and see you out there!  

5
S
Partner
12 days ago
D
Contributor I
double dContributor I
asked in Integrations and Reviews

Integrating subscription portal signups with Klaviyo lists

Hi. We are set up a  subscription portal that offers various digital products. Meaning people signup to the portal and once signed up, they choose wether they make a purchase.This is custom developed CMS and also Klaviyo integration is custom made. Now the registration form is also custom made and it captures following data:Name and surnameDate of birthemailpassword.Also - users toggle a button to select if they would like to recieve NL communication. My question is how can we make sure that registered emails get passed into the Klaviyo list and also how can we make sure that only the ones that consent to email NL communication get passed to the particular list.I would appreciate any concrete answers or at least links to additional documentation where I can read more on the general set up and approach. I am not a developer, but would like to know how this can be done conceptually, so I can pass this info to the dev team. Have a great day! 

1
Bobby
Partner
12 days ago
T
Contributor I
tanyalContributor I
asked in Campaigns and Flows

Hide content by country? Best practice for Campaigns

Hi there, We have just started selling our products to customers in a new country, and I would like to make sure the links in my emails take the customers to the page in their currency. I saw the guide where you can show content to customers in a certain country ex. person.Country == “United States”. This works when we only want to show content to 1 particular country.However, is there a way to hide a block from one particular country, and show it to all other countries? Ex. if you sell to 5 countries and want to hide some of that content from just 1 of the countries, what would be the best way to do it? Is there a particular condition, or would the best way to do this be setting up a duplicate campaign?Thank you for your help!

3
JessFosnough
Expert Problem Solver II
12 days ago
N
Contributor I
NavidiumAppContributor I
asked in Developer Group

Accessing Cookie or Identifying Tracked User

I’m working on a custom integration for our app, where we would want to query klaviyo to get a profile ID from the cookie or session somehow. Meaning, what I’m trying to do is be able to retrieve a profile ID from the cookie or something so i can map it back to a call for the full profile etc. Is this somehow possible? Can’t seem to find the api docs or guide on how we would be able to identify a klaviyo profile/tracked user on the merchant site while the site is loading/page loaded etc. 

1
S
Klaviyo Employee
12 days ago
D
Contributor I
DragnevContributor I
asked in Developer Group

Product Feed with product specifications/website filters

Hello,how can i createautomation or make autiomation based on (specification similarity)? For example if customer is checking notebooks with Core I7 cpu, to activate flow with most selling/view or other ciretia  but same (Core I7 cpu notebooks) ?The platform is custom.    

2
D
Contributor I
12 days ago
J
Problem Solver I
jlytle
asked in Email Templates and Coupons

Building out templates on iPad

I spend a fair amount of time on my 12” ipad pro, and it would be awesome to be able to sketch out templates, however the blocks do not drag via touch from the menu to the template area. Can anyone offer a solution, or are we forced to build templates via desktop?

10
S
Contributor I
12 days ago
A
Problem Solver I
ankitdew05Problem Solver I
asked in Integrations and Reviews

Authentication Problem for new API, i am using correct api

{  errors: [    {      id: 'de016172-6f39-4cf6-b4f7-a0163fbc7301',      status: 401,      code: 'not_authenticated',      title: 'Authentication credentials were not provided.',      detail: 'Missing or invalid authorization scheme. Please use Klaviyo-API-Key.',      source: [Object]    }  ]} i am using correct api to be specific but i do not why i am failing authenticationused this code 

4
A
Contributor I
13 days ago
T
Contributor I
The Garden MarketContributor I
asked in Campaigns and Flows

INCORRECT PRODUCT SHOWING IN ABANDONED CART

Hi, I am not a coder not did I input any coding or URL into Klaviyo app used through Shopify. I have noticed that one product is displayed in every single flow sent to customers who have abandoned their cart. It is not relating to the product they have abandoned and it is the same product in every email?I cannot find any settings on the app I am using via Shopify and I have no idea how to fix it? Please help!

1
Bobi N.
Partner - Platinum
13 days ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Email Templates and Coupons

View the allocation of unique discounts created through Klaviyo

Hi community!I have a question. Is it possible to see within Klaviyo a list of users that have receive a unique discount code created on Klavio?I’m trying to see what codes belog to each user, but can’t find that info. 

3
JamieM
Contributor I
13 days ago
C
chrisnicholsNew Member
asked in Integrations and Reviews

Back In Stock Button & Popup on Shopify Collection Pages

Hello! Is it possible to get the Back in Stock button to trigger on a Shopify collection page in addition to the product page? I’ve played around with it a little bit with no luck – I’m guessing a function within onsite.js would need to be modified, but wondering if anyone has experience with doing this before attempting anything. Thanks,Chris

11
D
Contributor I
13 days ago
A
Contributor I
AmbushrubContributor I
asked in Integrations and Reviews

Klaviyo to WooCommerce Integration error in

Hi,I’m looking for some help if possible.Just wondering if it is possible to integrate WooCommerce to Klaviyo in a local environment? When attempting to do so i receive the error “We encountered an error while attempting to establish an integration between WooCommerce and Klaviyo. Details: Unable to access to provided url. 403 authorization error.I’ve tried the trouble shooting in the Help Center to no avail.Appreciate any help and thank you in advance.Cheers

2
A
Contributor I
13 days ago
M
Contributor I
mr1kaiContributor I
asked in Campaigns and Flows

Is there an Event Variable for Stock Levels?

Hi, I was wondering if there is an event variable to display the stock level of certain products so that I can include these in my cart flows to increase scarcity.The picture attached is the sort of code I am looking for: 

4
rob36
Contributor I
13 days ago
L
Contributor I
LeoRLContributor I
asked in Developer Group

How to add JudgeMe's review widget path to a dynamic URL

Hello, everyone.I believe my issue is simple to solve, but I don’t know how to do it yet.I’m creating a Review Collection flow for a Shopify store, and they use JudgeMe to collect reviews.For this flow, I used the “Fulfilled Order” trigger (not sure if it’s the ideal one), but I don’t know:1) What’s the trigger’s code that outputs the dynamic URL of the product the person ordered - Is it just the {{ event.URL }} code for that trigger?2) How to add “#judgeme” to the end of that dynamic URL - For it to open the product page already at the review widget, automaticallyCould someone help me?Thanks!

2
L
Contributor I
13 days ago
G
Contributor I
GaryV_123Contributor I
asked in Lists, Segments, and Profiles

How to implement subscriber preferences into overall email strategy?

I want to allow my customers to update their email preferences to suit their needs as my clients brand is a seasonal product. When the customers update their preferences, how then do I adjust my sending so that it suits their preferences?I’d like to know how this works with respect to both flows and campaigns please. And how to actually implement this into Klaviyo.Thanks in advance for your help

1
Brian Turcotte
Community Manager
13 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

16
K
Contributor I
13 days ago
J
Contributor I
Jorege Perez GarciaContributor I
asked in Integrations and Reviews

Integrating Metric with Laravel

Hello. I developed website with Laravel and I want to send email to user via Klaviyo when he placed order.I built placed order metric flow and used https://developers.klaviyo.com/en/docs/guide_to_integrating_a_platform_without_a_pre_built_klaviyo_integration for integration.But I am not sure how to tirgger flow by placed order event API. Please send me your answer.I am looking for ward warm response from  you.Thank you.

1
Brian Turcotte
Community Manager
13 days ago
M
Contributor I
MG82010Contributor I
asked in Integrations and Reviews

Question: Custom Product feed

I'm seeking a method to create a product feed that tailors recommendations based on previous purchases. For instance, if someone buys a t-shirt in size L, I'd like to display other shirts available in size L. Similarly, if a customer purchases a table, I'd like to suggest chairs that complement the table.Has anyone had experience with setting up product feeds with this personalized approach?

1
Brian Turcotte
Community Manager
13 days ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
posted in Integrations and Reviews

Klaviyo & Lob.com Integration: Webhooks and More

Has anyone integrated with lob.com and ran dynamic emails?I’d like to talk about the setup process, because I’m not sure if I’m doing it correctly. Let me know. Thanks!

1
Brian Turcotte
Community Manager
13 days ago
R
Contributor I
Rob JContributor I
asked in Integrations and Reviews

My imported reviews have disappeared

Hi all,We’re very new to Klaviyo and are still getting set up. We previously used the Judge.Me app so I imported all our reviews from Judge.me to Klaviyo and all was well. Until yesterday. For some reason all our imported reviews seem to have disappeared. Should I just re-import?Wondering if anyone had had a similar issue.Regards,Rob J

1
Brian Turcotte
Community Manager
13 days ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
posted in Integrations and Reviews

Did you manage to translate the Klaviyo Review widget?

Hi! I know that we can’t manage more than one language within Klaviyo, but did some of you manage to translate the Klaviyo Reviews widgets via a Shopify translation app like Langify or Translate & Adapt? My client can’t translate it with his app named ETranslate, and I wonder if it’s just an issue with this app or if every translation app isn’t able to translate the widget. Thank you so much!

1
Brian Turcotte
Community Manager
13 days ago
A
Contributor I
an-nguyen-codeleapContributor I
asked in Developer Group

Create Event API does not work as expected since revision v2023-07-15

Currently, I am using API revision v2023-06-15, and everything works fine for me in this revision.However, I want to upgrade my service to use the latest stable revision (v2024-02-15), but it seems it does not work as expected.The functionality of the APIs (Client and API) to create new events in Klaviyo within revision v2023-06-15 is particularly advantageous. In this version, a single request can achieve the following actions:Create or update a profile based on External ID, Email, and/or Phone Number. Create an event and link it with the respective profile.However, it's worth noting that with the newer API revisions, despite the request returning a successful status code 202 Accepted, the event and profile are not created or updated as expected. Example using revision v2023-06-15 (working):curl --request POST \ --url https://a.klaviyo.com/api/events/ \ --header 'Accept: application/json' \ --header 'Authorization: Klaviyo-API-Key XXXXXXXXXX' \ --header 'Content-Type: application/

1
Brian Turcotte
Community Manager
13 days ago
M
Contributor I
MiltonEusContributor I
asked in Campaigns and Flows

Is there a way to automate flow creation

Hello there,  I’m trying to setup a flow on klavyio, products are synced thanks to the Shopify integration but i also have my own app where i create custom metrics, lists, etc … . My problem is that in my app, i create a list and an event everytime certains conditions are met, I need to be able to automatically create a flow based on the metric (custom event saying that my preorders have pass 50% of the preorder objective) and my list (containing the users who manifested an interest towards this product), I cannot create flows myself for each list because there are a lot of products and that would be really time consuming, so here’s a way to do this or am i doing something wrong ?Thank you ! 

4
M
Contributor I
13 days ago

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