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474 Topics

J
Contributor III
JustynaContributor III
asked in Sign-up Forms

Flyout / pop up bullet points not visible

Hi there, recently I created some Flyout/popups with a sign up form and noticed that the bullet points I added and see in Klaviyo aren’T visible when Live. Could you please advise how to fix it? Thanks 

1
bluesnapper
Partner
11 days ago
J
Contributor I
Jonathan DaviesContributor I
asked in Developer Group

Style the button border radius in the BIS modal window

We are using the new Klaviyo Back In Stock feature and I wanted to know if there was any way to add a border-radius to the submit button in the modal window? There are lots of other options that can be configured via the script, but nothing for this property.        modal: {        headline: "{product_name}",        body_content: "Get notified via email when this product is back in stock.",        email_field_label: "Enter your email address",        newsletter_subscribe_label: "Add me to your email marketing list.",        subscribe_checked: true,        button_label: "Notify me",        subscription_success_label: "Great, we will let you know when this is back in stock.",        footer_content: '',        additional_styles: "@import url('https://fonts.googleapis.com/css?family=Helvetica+Neue');",        drop_background_color: "#3a3532",        background_color: "#FFFFFF",        text_color: "#3a3532",        button_text_color: "#FFFFFF",        button_background_color: "#3a3532",   

3
bluesnapper
Partner
11 days ago
K
Contributor I
kylespacesweetsContributor I
asked in Integrations and Reviews

'Add to Cart' Trigger - button has both ID and class?

I’ve gone through the tutorial, tried the original and both snippers 2 and 3 using the button ID and Class but neither are tracking Add to Carts. My button has both ID and Class. When I click the button Chrome highlights the Class code so I assumed it was that at first.Do I need to have Snipper 1+snipper 2 or 3? Which should I use? I’ve tried all combinations.Thanks!

2
K
Contributor I
11 days ago
H
Contributor I
heckdevoContributor I
posted in Analytics and Deliverability

Shared Sending IP doubled sending volume, decreasing reputation score

I’ve been noticing that we’ve had an increase in bounces on comcast and yahoo emails over the past 2 months. A recent campaign bounced back over 300 comcast emails so I dug deeper. The sending IP can be tied back to other issues I’ve seen: 168.245.121.105 I used Comcast postmaster tools which drove me to Sender Score. Compared to the other IPs our domain sending has been attributed to, this one had a score of 6 and appears that something happened in April:Send volume more than doubled for this IP. Is there a spam attack? Could Klaviyo have moved a large amount of brands to this one IP on accident or something? Anyone else having issues as well?

3
kaila.lawrence
Community Manager
11 days ago
L
Contributor I
Lizzy_2429Contributor I
asked in Developer Group

Shopify template - table formatting issue

I customized one of the Klaviyo provided shopify notification templates and exported it to Shopify. The email looks great however, on one of our devices, we are noticing the table in the footer is wider than the rest of the email. I want to update this so it’s fixed width 600px. Klaviyo support told me I would have to update the coding but I’m unsure exactly where I would do that. Could anyone help if I provide the HTML? 

1
Ashley I.
Partner - Silver
11 days ago
B
Contributor I
belwalshubhamContributor I
asked in Campaigns and Flows

OS not supporting a typeface

we were not able to solve one issue: being able to display our custom fonts due to an OS not supporting a typeface. Is there a way to use custom code to embed typefaces/ our host typefaces on a server and override the fallback font necessity on an OS? or any possible solution through code to help us rectify this issue?

3
Ashley I.
Partner - Silver
11 days ago
C
Contributor I
Chris FranklinContributor I
asked in Campaigns and Flows

Should an email campgain be resent to the entire list?

A division of my company would like to resend an email to the entire list that received it two weeks ago. Is there any potential fallout from this, as far as inbox providers and spam? Would it help to tweak the title and messaging, even if the bulk of the email itself remains the same? 

2
C
Contributor I
11 days ago
annagabrielaverlezza
Contributor I
annagabrielaverlezzaContributor I
posted in Live training recordings

Recap discussion: [Strategy Session] Maximize Revenue with SMS ft. Klaviyo Elite Partner Underground eCom

Hi there!This post contains resources related to our live training [Strategy Session] Maximize Revenue with SMS ft. Klaviyo Elite Partner Underground eCom. In this session, we were joined by special guest Glenn Cookson Head of Client Success & Partnerships - Underground Ecom. We covered the following: Why SMS is a powerful marketing channel  How to integrate SMS into your marketing strategy  Real use cases Live Q&A with GlennYou can see a recording of the session below:  For continued learning and support, utilize the following resources: Search for relevant articles on the Help Center. Take our flows courses on Klaviyo Academy.  Create a post on Klaviyo Community to connect with other businesses, Klaviyo users, and experts.  For individual account troubleshooting, contact Support.Help Center Articles: Getting started with using Klaviyo SMS & email together Guide to collecting SMS consent How to use Klaviyo’s SMS assistantBlog Posts: SMS marketing consumer sentiment report

0
annagabrielaverlezza
Contributor I
11 days ago
Nico01
Partner
Nico01Partner
asked in Campaigns and Flows

How do I make a replenishment flow based on Klaviyo predictive data ?

Hi,The topic is for a CPG brand, where clients consumes the product and need to rebuy it.First, I was considering a 50/50 time split (ie 30 and 40 days) for my replenishment flow trying to find the perfect time to send the email. Also to pintpoint the exact time the client will run out of the product.But, I was wondering if instead of this setup I could use the Klaviyo predictive IA with the Expected Date Of Next Order trigger.What do you recommend to have the best performing replenishment flow ?Thanks !

4
Eamonn
Active Contributor II
11 days ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Campaigns and Flows

Conditional Split for Abandoned Cart Flow of High Value vs Low Value not working

Hello all,I made this Abandoned Cart flow a while back to the specifications that Klaviyo mentions, as well as fixing a little bug of the $value needing to be Price instead to register the items.The issue I’m seeing now is that the overwhelming majority are going into the trigger split “PriceAmount is less than 59.94”, aka The Low Value Cart. It’s over 99%, which seems incorrect. However, a few have gone into the High Value Cart, so I know it must be working in part. What could be causing this huge shift? I have screenshots to show.Here are the trigger filters, based on recommendations to separate our Abandoned Checkout flow as well so they aren’t getting double.Here you can see the percentages.One theory I have is that people might be triggering with Low Value initially, come back before the 1 Hour Time condition is up and add more to equal higher value, but it’s actually triggering the additions as a new low value. Is that possible? If that’s the case, is there a way to fix that?What

6
Bobby
Partner
11 days ago
V
Contributor I
valwigsContributor I
asked in Sign-up Forms

Opt In Form Submit Button Not Working

We have an opt in form on our website for customers to join our Discount Club, however the submit button is not showing on mobile even though it is on desktop. As a large amount of customers use mobile they are having trouble joining. It used to come up and work fine but we are unaware as to when it stopped appearing. Can anyone throw any light onto this please?

2
V
Contributor I
11 days ago
A
Contributor I
AurianeContributor I
asked in Sign-up Forms

Klaviyo doesn't save contacts to the right list when they come from Google

When my traffic comes from Google and visitors sign up for a Klavyio pop-up embedded on my site, Klavyio doesn't save them to the right list.Klavyio indicate that customers sign up for my newsletter via my site and that it imports them from Shopify. This is a mistake, as they sign up via the Klavyio form.Profiles should be added to my POP UP list, not my newsletter list.Do you know what could explain this?It seems to me that this only happens when the traffic source is Google. Basically when I'm pretty sure that I should be seeing this (checked on Hotjar) :I'm seeing this :Thank you in advance for your help

2
A
Contributor I
11 days ago
JamieM
Contributor I
JamieMContributor I
asked in Campaigns and Flows

How to track performance of Unique Coupon Codes

I have set up a Unique Coupon code for my Customer Winback Flow but I can't seem to find a way to report on how many times the general discount code has been redeemed, how much revenue it has generated etc. I’ve tried to look at reports via Klaviyo and Shopify, but can't find any reports that I can filter by the  Unique Discount Names. I’ve seen that there's a way to search the discount name in Shopify Discounts, but it doesn't provide a comprehensive report and allow to filter by a specific time period.

2
JamieM
Contributor I
12 days ago
Y
Contributor I
ynemaoContributor I
asked in Sign-up Forms

Sing-up form pop up not showing (WooCommerce) worked fine until 2 weeks ago

HiyaWe use Klaviyo on our WooCommerce store. I have set up a Sign-up form pop-up to capture emails and it seemed to be working fine until 4th April, but now it’s not showing anymore. We used to have hundreds of views, but now we have 0.I have uninstalled and reinstalled the Wordpress plugin, but it doesn’t seem to be working.When I look at the integration, it is enabled, and recent store data is still being synced.I don’t have an AdBlocker and am viewing in incognito mode, but there’s no pop-up to be seen.Can anyone tell me how I can get this to work again?

1
Taylor Tarpley
Community Manager
12 days ago
A
Contributor I
anonymuuusssContributor I
asked in Sign-up Forms

BACK IN STOCK doesnt appear! Please help

hello, I have a big problem and would be really thankful if someone could help me . so I have the dawn theme and I installed the back in stock code and it worked. But later I don't know when exactly I noticed it was gone and it didn't show up anymore. maybe I changed something in the theme but as I said I can't remember.  i have the original theme code and I would like to compare the two codes but I don't know which files I need to compare to find the problem. I already checked theme.liquid and there isn't any problem it must be any other file.   does anyone have an idea how I can solve the problem ? Please help me thank you 

1
Taylor Tarpley
Community Manager
12 days ago
K
Contributor I
kristian9905Contributor I
asked in Sign-up Forms

Google / Facebook login for Klaviyo list

Hi there, new here but haven’t been able to find a topic that answers my question yetIs it possible to create a popup as shown in the attachment that links all sign-ups to Klaviyo CDP?Been playing around for a while now but can’t seem to make it work.Many thanks,Kris 

1
Taylor Tarpley
Community Manager
12 days ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

Klaviyo is not accepting my website

I can’t save this screen because Klaviyo doesn’t recognize my website URL. It says it’s invalid but it’s definitely valid! www.easyemails.co What do I do?  

1
Taylor Tarpley
Community Manager
12 days ago
G
Contributor I
giang_y42Contributor I
asked in Developer Group

v1 API - Retrieving "unsubscribe" metric results in 404 error

Hello,we are an ETL tool and our application so far, has been retrieving data from various endpoints of the v1 API. However, on 1st April the the imports requesting from the endpoints'https://a.klaviyo.com/api/v1/metrics'and  'https://a.klaviyo.com/api/v1/metric/'have started to fail for the metric “unsubscribe” / “Unsubscribed. The response is a 404 error.As far we can read from docs, the v1 API will only be deprecated by June 30, 2024. Hence, we don’t have any idea why this endpoint is resulting in a 404 error for all our customers? Thank you!

6
DavidV
Partner - Gold
12 days ago
angelicacamflo
Contributor II
angelicacamfloContributor II
asked in Accounts and Settings

My newsletter appears different on what I designed

My newsletter looks different from the design I created on mobile. Additionally, when I viewed it on my iPhone, it appeared different than it did on my Samsung. On my Samsung, I clicked on the "quoted text," and it opened the actual newsletter. Is there anything I can change in my settings to avoid these issues? 

2
DavidV
Partner - Gold
12 days ago
chanel.phelps
Klaviyo Employee
chanel.phelpsKlaviyo Employee
posted in Live training recordings

Recap discussion: [Ask the Experts] How Artificial Intelligence Drives Real Results

Thank you for joining our [Ask the Experts] How Artificial Intelligence Drives Real Results session!  Whether you’re looking for a replay of this session or you want to catch up with some additional resources, you’ve come to the right place. Below, you can find the session recording:  During the session we were joined by some amazing Klaviyo experts: @carola.leiva, Lead Product Manager @elliot.penson, Senior Software Engineer @chris.fox, Data Science Manager @nicholas.hartmann, Engineering ManagerThey walked us through what’s new with Klaviyo AI, showed us how to use the new AI features, and discussed how AI can help you achieve your business goals.  Ready to dive deeper? Check out some the resources for each of the features we discussed below: Forms Display OptimizationHelp Center Article: How to optimize a form’s display settingsYouTube Video: Find the ideal display time for forms Segments AIHelp Center Article: How to use Segments AI to define a segmentYouTube Video: Define segments

0
chanel.phelps
Klaviyo Employee
12 days ago
B
Contributor II
BenAdamsContributor II
asked in Email Templates and Coupons

How can I display the amount a person would save if they apply a coupon?

I want to show and calculate the amount a person would save if they apply a coupon.I can show cart total with  {{event.extra.SubTotal}}E.g. I want to show how much they would save if they applied a 10% discount.However, I cannot find any information about math calculations, or whether Klaviyo even uses liquid. any help is appreciated!

4
J
Contributor I
12 days ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap Discussion: [Strategy Session] Accelerate Your Growth with Klaviyo Benchmarks (for large and mid-market businesses)

This post contains all resources related to our live training [Strategy Session] Accelerate Your Growth with Klaviyo Benchmarks (for large and mid-market businesses).   💡Pro Tip: Download the Benchmarks Worksheet to track your metrics and recommendations!   To watch the session recording, see the video below: During this session, we:Discussed the 2024 Klaviyo Benchmark Report  Learned the importance of utilizing Klaviyo Benchmarks  Looked into our campaign and flow metrics using the Benchmark Worksheet  Discussed tangible strategies for driving progress Help Center Articles: Getting started with Benchmarks reports Benchmarks for flow emails Performance benchmarks for email campaigns How to customize benchmark pages Understanding benchmarks, peer groups, and how Klaviyo uses your data Best practices for improving your benchmarks  Understanding the email deliverability hub in Klaviyo  Best practices for A/B testing  How to perform and analyze Smart Send Time Tests Academy Courses:

0
Emily Shea
Klaviyo Employee
12 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
posted in Campaigns and Flows

Added to cart trigger on shopify home page

I'm currently working with a single page e-commerce website. We're looking to use a flow that triggers with an abandoned cart, but since the customer never goes to a designated product page, the 'added to cart' trigger isn't firing. After discussing with support they are saying an add to cart, from a product page must be used. Does anyone know of a workaround, or a way that an add to Cart button on a homepage can trigger this event in order to activate the flow?

1
stephen.trumble
Community Manager
12 days ago
O
Contributor I
OHB911Contributor I
asked in Campaigns and Flows

Help with scenario that is not working as expected

I have a form on my website allowing users to share their email address to be emailed a free guide.To do this I am using make.com and I have set up a webhook in the form allowing the email address to be passed into the scenario. I can confirm that part is working fine.The problem I am facing is that if a users email address (mine for example) already exists it can’t create a new profile, which I understand. To combat this, I added a ‘List profiles’ step to pull all users, then a router so that if the email address already exists, add them to the list so that they get the email from a flow in Klaviyo, or alternatively create them a profile. I can’t seem to get the filter “if already exists’ correct.Has anyone had a situation like this before? I feel this is a really straight forward task that is proving a nightmare. It’s worth noting, if there is any easier way to do this, please do share as I would rather do this right than make my method work if it isn’t best practice. Any help would

2
ebusiness pros
Partner - Silver
12 days ago
G
Contributor I
GitteOlrikContributor I
asked in Lists, Segments, and Profiles

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

3
kaila.lawrence
Community Manager
12 days ago

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