Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,018 Topics
  • 2,879 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1018 Topics

S
Contributor I
SineadkillContributor I
asked in Sign-up Forms

New Subscribers

Hi everyone, how do we stop current subscribers from submitting the form on the website and getting the discount code? Is there a way to have a pop up to say ‘already subscribed’ it looks like they click sign up and move to the next step to get the welcome code? 

4
bluesnapper
Partner
2 months ago
A
Aishwarya CODNew Member
asked in Sign-up Forms

Pop-up form not showing on Framer

Hi! For some reason my pop-up form is not showing up on my Framer website- this is the code i inserted on my website: window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'XWPUVe']); What am I doing wrong? TIA!

1
stephen.trumble
Community Manager
2 months ago
S
Contributor I
sahejContributor I
asked in Sign-up Forms

Why is my Pop Up constantly reappearing after clicking the 'X' button?

Hi there!We are experiencing this simple yet such an impactful bug that in the past couple days has literally zero-ed our conversions. Everything being invested on ad spend is being wasted. On clicking the close ‘X’ button at top right of the pop up (Signup Forms), the pop up disappears and reappears within the same second. So the user is not able to get rid of it and is dropping out.Klaviyo support is so poor to get back after 2 days. Any thoughts about the issue or how this could be resolved? 

7
L
Contributor I
2 months ago
A
Contributor I
AndreCostaContributor I
asked in Sign-up Forms

How to test pop-ups on my site?

I am on WordPress. I installed the Klaviyo plugin, configured it, and connected my site with my Klaviyo list.I created a pop-up that triggers at around 25 seconds and also as an exit-intent.When I go to my site and wait for the 25 seconds (or more), or when I try to exit the site, no pop-up shows up.How can I troubleshoot to identify what may be wrong?As the site is new, I am still in the free tier of Klaviyo, and do not have access to their chat support.Thank you.

2
A
Contributor I
2 months ago
K
Contributor I
keziaContributor I
asked in Sign-up Forms

Radio Button Input

 Why is my radio button input not inside the field? The input is the black circle on the far right, while the input field is all the way on the left

1
retention
Partner - Platinum
2 months ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Sign-up Forms

Back in Stock Button and Sold Out Showing

Notify When Available works great - only issue is it doesn’t replace the sold out button and is shown below price/above variants - anyone else run into this issue? 

1
Taylor Tarpley
Community Manager
2 months ago
I
Contributor I
iakarenContributor I
asked in Sign-up Forms

When trying to edit the mobile version of the success step it jumps to the opt-in layout

I have my opt in campaign in place and on each stage of the flow I review the desktop and mobile versions. When I get to the success step for desktop, it looks correct. As soon as I select the mobile version, it jumps to the email opt-in step. So I cant even review the mobile view. When I am on the desktop success page and I look at all of the items/blocks I have them all set to “view on all devices”. Not sure why this is jumping to a totally different screen. Also I  am not able to see my side image on the mobile layouts. Not sure how to get this image to appear for mobile. Everything looks fine for desktop which shows the image as “cover”.Thank you for your help and insights

2
I
Contributor I
2 months ago
C
Contributor I
cdog101Contributor I
asked in Sign-up Forms

integrating klaviyo with shopify to get discount emails to customers

hi needing help with the steps and how to get klaviyo pop ups to work correctly so that when customers enter their details into the pop up it sends them a 10% discount they are readily available to use and so its all automated.  any help is greatly appreciated, thanks!

3
KatherineB
Partner - Platinum
2 months ago
A
Contributor II
adityContributor II
asked in Sign-up Forms

Forms Sign up rate to conversion?

Is there a way I can easily calculate Sign up rate to Conversion - on a monthly basis?

3
Spark Bridge Digital LLC
Partner - Gold
2 months ago
P
Contributor I
power popsContributor I
asked in Sign-up Forms

Customize newsletter confirmation email

Is it possible to customize the newsletter subscription email to add my branding on it? 

2
P
Contributor I
2 months ago
W
Contributor I
wagboxContributor I
asked in Sign-up Forms

Form embed background colour on Shopify

Hi all! I'm trying to embed my Klaviyo embed form into my footer on Shopify, but I'm unable to change the container colour behind the embed!  This is what it's looking like: My theme is Sense 13.0.0 These are the options I have in the theme builder:   Does anyone know how to work around this? I want to make the background the same darker yellow colour as the form and other sections. Not sure if it's a Klayivo setting issue or Shopify. Hopefully someone is able to give me a hint here!

3
W
Contributor I
2 months ago
C
Contributor II
Codi SContributor II
asked in Sign-up Forms

How come I do not receive the double opt in email?

I set up a “subscribe” page for an opt in, then it redirects to a fillout survey form. It does redirect just fine but.. The double opt in email never gets triggered or sent. I am unsure why that is or how to fix the issue. I checked my promotions folder, it’s not there either. Anyone know what could be going on? Thanks.

1
stam_marko
Expert Problem Solver II
2 months ago
B
Contributor I
braumContributor I
asked in Sign-up Forms

Using cart total to fire cart abandonment popup

Hey hey,I need to fire a popup on exit for cart abandoners above a certain cart total. Right now I’m doing this via a segment (maybe there’s a better way? I’m all ears!) but my question is-- if a user is “unknown” to us, can we still fire that based on the cart total? Thanks!

3
Taylor Tarpley
Community Manager
2 months ago
A
Contributor I
ASOContributor I
asked in Sign-up Forms

Pop-Up

Hi,I am using Shopify with Klaviyo made my abandoned cart reminder and browse abandoment flows.Currently I am using Dawn theme which doens’t have the pop-up to signup on newsletter/e-mail list, is there a way to create this pop-up on klaviyo to show on my website? Plus is there a way to make this pop-up appear at page of products instead of homepage only?

3
bluesnapper
Partner
2 months ago
R
Contributor I
RhyderContributor I
asked in Sign-up Forms

Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.​​​​​​​Any help would be much appreciated. 

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F
Contributor I
2 months ago
M
Contributor I
mdsarchContributor I
asked in Sign-up Forms

Turn off "Get Free Shipping" notice

Hi, All; I want to disable the "Get Free Shipping" notice at the bottom of my Shopify page.  It blocks my add to the cart.  Where can I make that change?Thanks

1
Taylor Tarpley
Community Manager
2 months ago
A
Contributor I
ay_totContributor I
asked in Sign-up Forms

Shopify Section

Hey everyone, I have connected Klaviyo to my Shopify store and have the pop up feature working but I wanted to know if I can use Klaviyo in Shopify sections?

3
M
Problem Solver IV
2 months ago
L
Contributor I
Lili123Contributor I
asked in Sign-up Forms

Klaviyo Sign Up-Form vs Shopify Sign-Up Form

Our Klaviyo is integrated with Shopify and we have a sign up form set up through Shopify. I’m wondering which sign up form is better to have though, the one through Shopify or one through Klaviyo? And why?    

1
Taylor Tarpley
Community Manager
2 months ago
B
Contributor I
braumContributor I
asked in Sign-up Forms

Show abandoned product in exit form

Hey hey!I’m attempting to create a popup that fires on exit (cart abandonment) that displays the product that was abandoned. Has anyone had any luck accomplishing something like that? TIA!

1
Taylor Tarpley
Community Manager
2 months ago
W
Contributor II
WoodtowaterContributor II
asked in Sign-up Forms

SIgn up forms using site CSS?

Hi Guys, New to Klayvio,  We just set up a Sign up form on woocommerce with the “X” it set up so back ground in White but when we publish it seems to inherit our website CSS so the X is not matching the design you can see it on www.woodtowater.co.uk any help would be great please to make it white

4
Taylor Tarpley
Community Manager
2 months ago
S
Contributor I
smokoContributor I
asked in Sign-up Forms

Need help! WITH WEBSITE POP UP

Hello all, I recently started using Klaviyo for pop ups on my website. I noticed that it does pop up on my website but it is all blank. Does anyone know how this can be fixed ? There should be words.. :/ 

3
Taylor Tarpley
Community Manager
2 months ago
S
Contributor I
scasaContributor I
asked in Sign-up Forms

How is the subcsription flow still working when I've removed it from my website?

I’ve recently been getting hundreds of spammy emails registered on to my Klaviyo profiles, and subsequently received responses from people who’ve received a subscription email confirmation saying that they haven’t subscribed.  I don’t know how to stop this other than removing the sign up form and subscription column on my website. BUT despite doing that, the Klaviyo flow still manages to send out subscription confirmation emails!! I’m baffled! How is this happening when there isn’t anywhere to capture anyone’s details? I’m beyond confused!

3
Taylor Tarpley
Community Manager
2 months ago
chelsgrove
Partner - Gold
chelsgrovePartner - Gold
asked in Sign-up Forms

Embedded Forms Getting Bot Signups

Hi All -  My client has a bunch of embedded forms to personalize for each of their influencers and their followers. We got hit with spam sign ups, so we disabled the pages on the site for now until we are ready to use the forms again. The issue is these bots are still signing up and it is the exact same name every time. I am wondering if they have the embed code and entering it somewhere else? Has anyone ever run into this issue? And double-opt in is not the answer I am looking for!

3
KatherineB
Partner - Platinum
2 months ago
S
SKIN AT WORKNew Member
asked in Sign-up Forms

Driving to a sample experience

Hi there.  We are a small skincare brand and are looking to increase our conversion by driving our Klaviyo emails to a sample experience.Email flow prompts a consumer to get free samples of our product to try.  Trying is believing. Link from email leads to a form to collect address and verify email addy. Address leads are actioned by sending out a sampler pack of our products via snail mail.Does Klaviyo provide anything like this?  It would be great if I didn’t have to pay some 3rd party to do the form collection as the monthly charges on that are kinda cray.  I anticipate collecting 200-500 addresses per month to start.  Thanks!

2
JessFosnough
Expert Problem Solver II
2 months ago
S
Contributor I
sammiemochiContributor I
asked in Sign-up Forms

How to add 2 first names in email template?

Hi there,Imagine customer sign up to your email list. You ask for their first name (Emily) on one line, their significant other on another line. When you send welcome email to the customer, is it possible to have it written as “Hi, Emily and Brian welcome to our community!”  Thank you!

3
S
Contributor I
2 months ago

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