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6624 Topics

B
Contributor I
boubasmanContributor I
asked in Campaigns and Flows

Use Multiple Coupon codes

Hi, Can I use multiple coupon codes in one email? I’ve read it in the instructions only 1 is possible but I do not get a failure or something like that. This is my set-up:  

1
stephen.trumble
Community Manager
1 year ago
K
Contributor I
khushi123Contributor I
asked in Campaigns and Flows

Issues with Images in flow and flow feed!

Hey,I have added the product blocks and product feeds in the my flow. They are not showing images. I have checked the shopify integration too but it is pulling the data properly.any help with this  

3
sourabh
Partner
1 year ago
A
Contributor I
amarin27Contributor I
asked in Campaigns and Flows

Will existing users get my flow triggered by newsletter signup?

I created a flow that is triggered by someone subscribing to the “Newsletter” list. I had a welcome flow already and have had no issues with it. We are running a sale and want a second flow to be triggered again, by users joining the Newsletter list. The sign-up form was set to appear even for existing Klaviyo profiles.My question is: If someone is already on the newsletter list and fills the signup form, will they receive my new flow? 

3
David To
Community Manager
1 year ago
J
Contributor I
JoshuaAACContributor I
asked in Campaigns and Flows

Testing Automatic Discount Code in a Flow

Hi there, I have made my first email with an automatically created discount code unique to visitors for people on an abandoned checkout flow. I think I have followed the steps of How to Create Unique Coupon Codes for Shopify – Klaviyo - Help Center correctly, but I’d like to be able to check that it’s correct! Is there anyway to see whether it is going to make and insert discount codes correctly? I don’t want to be sending out emails that are broken!“When you preview the email directly in Klaviyo, you will not see a unique coupon code populate. Additionally, you will not be able to preview coupon codes with variable expiration dates because you cannot manually add codes to these types of coupons.”Thanks in advance

1
Dov
1 year ago
B
Contributor III
BryanzaleLPContributor III
posted in Campaigns and Flows

Business Emails Bouncing

Hi everyone, Does anyone have a solution to business email addresses constantly bouncing? It seems like inbox filters for non-mainstream inbox providers have some sort of filter that bounces emails from Klaviyo. We have tried shortening emails, changing the text to image ratio and still no luck. Would a dedicated sending domain solve this issue? Hesitant to do that with some of my accounts because they are smaller (2000 contacts) and benefit from being on the Klaviyo shared IP.

2
B
Contributor III
1 year ago
B
Contributor III
BryanzaleLPContributor III
posted in Campaigns and Flows

New Flow Ideas

Looking for some new flow ideas aside from the usual 10 or so. Want to bring some more value to my clients in Klaviyo and do something out of the box. Any ideas? Thanks!!

5
B
Contributor III
1 year ago
C
Contributor I
Context CamContributor I
asked in Accounts and Settings

Setting Up a Dedicated Sending Domain with AWS

Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.

1
alex.hong
1 year ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

Countdown timer displaying wrong / different times for customers - how do I fix this?

I currently use Sendtric for campaigns. However, customers have fed back saying that they are receiving different times when they open the email. All our customers should be based in the same timezone. I have set it to Europe/London because we are U.K. based. The counter is correct when I schedule the email.Is this an issue other people have been experiencing? Is there a fix or reason for this problem?Can you recommend some free alternatives we can try?

3
alex.hong
1 year ago
B
Contributor I
biblerianContributor I
asked in Accounts and Settings

Klaviyo Fonts Update

I am unable to change my klaviyo fonts to the ones I have in brand library

3
Dov
1 year ago
M
Contributor I
marifatContributor I
asked in Lists, Segments, and Profiles

How Can I find who used a Referral code in Klaviyo and What they Bought?

Hi everyone, Can you tell me ‘where do i find the person who send a referral code to his/her friend?’ How do i know who’s friend bought?

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
All Things EuphoriaContributor I
asked in Campaigns and Flows

Flows and Sign up form Disappeared

I’m new Klayvio and spent a lot of time setting up my flows and sign up forms. Everything was working but when I log into Klayvio today everything I set up is gone like I’m a new account. However, when I go to my website the Announcement I set up still pops up but doesn’t show in my dashboard. I checked I’m logged in with the right email and I even received a test email yesterday. Can anyone please help?

4
David To
Community Manager
1 year ago
F
Contributor II
fandfContributor II
asked in Sign-up Forms

How to change width of input fields?

Hi, new to Klaviyo but can’t seem to find what I’m looking for.My text input fields in my embedded signup form are full width. I would like to shorten the width of these input fields.For example, “first name”, “last name” input fields do not need to be full width, and stacked.Additional question - Can first and last name be in two columns? I can’t find anything to assist with column in the designing stage within Klaviyo.The submit button is also full width within the embedded form, can I constrain that to the button text? Website Info:I’m using Elementor on a wordpress site, with woocommerce.I’m using the Astra Pro theme. Thanks so much.

2
F
Contributor II
1 year ago
F
Contributor II
fandfContributor II
asked in Sign-up Forms

Auto fill location?

Hi,Is there a way to have a text input field auto-fill?I would like users to fill in the area they are located, such as suburb. Many forms have an auto-fill feature where the user starts writing the suburb, and the options appear.This helps to remove spelling errors and thus creating a new location which should actually be an existing location.Thanks.

2
F
Contributor II
1 year ago
G
Contributor I
GetTheGiftShopContributor I
asked in Sign-up Forms

Embed Sign Up Form to Shopify PAGE such as a Contact Page or a Blog Article

How do I embed a Sign Up Form onto a PAGE within Shopify, such as my Contact Page. I am clicking the < > on that specific page and adding it, but it is not showing up?This is the page I am trying to add it to… https://getthegifts.com/pages/rick-and-morty-giveawayI am trying to run a Giveaway where I send people to my website to Fill Out an Entry Form.I would also like to make it so they have to Follow Us on Social Media to Enter. Ideally would like this to be integrated into the form, but I could also just explain it in the text as they enter the contest, and add a link for them to do so. 

1
alex.hong
1 year ago
H
Contributor I
Hamza AhmedContributor I
asked in Accounts and Settings

How can i Export media like gifs image from Klaviyo?

How can i Export media like gifs image from Klaviyo?

1
sourabh
Partner
1 year ago
K
Contributor I
KaeContributor I
asked in Campaigns and Flows

How can i show (or not) compare at price?

Hello,  I trying to do a conditional sentence inside a text block for show or not compare_at_price depending if item has or not discount on feed. But after add following code to text block i can’t save content and doesnt work.Is for Shopify store.Code:{{ item.title }}{% if item.price < item.compare_at_price %}{% currency_format item.price %} {% currency_format item.compare_at_price %}{% else %}{% currency_format item.price %}{% endif %} Can anyone help me? Thanks a lot, Kae

3
sourabh
Partner
1 year ago
M
Contributor I
MeduardamayContributor I
asked in Lists, Segments, and Profiles

Is there a way to customise Klaviyo's default source properties?

I’d like to track activity from different signup methods and I want the source properties to be very clear and straightforward in the List Growth report. I’m wondering if it’s possible to customise Klaviyo’s default source properties. Example: API, Manually Initiated and Facebook Lead Ad. Can I update them to something else? Thanks,Maria 

3
Taylor Tarpley
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim   

1
stephen.trumble
Community Manager
1 year ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Analytics and Deliverability

Started checkout and active on site metrics dont seem to work?

Hi, Just trying out klaviyo for the first time. Ive followed the integration steps and tried to test with add to cart (https://help.klaviyo.com/hc/en-us/articles/115005255808-How-to-Integrate-with-WooCommerce). Nothing shows up for add to cart or for active on site, BUT.. Are these features only applicable to websites where you have a customer login? You dont have to log in on our website, so does this mean these features cant apply to us? I assume its not like klaviyo can pick up any new email, and that the email has to be in some sort of database in order for these triggers to fire. Am I on the right lines? If thats not the case, well then I cant figure out why these arent working, because Ive followed the troubleshooting tips etc and just cant get them to work.  Thanks! Otis 

2
A
Problem Solver I
1 year ago
snyderm
Contributor I
snydermContributor I
asked in Integrations

Why am I seeing an Invalid WSDL file at domain message when integrating with Magento?

When trying to add integration from Klaviyo (Magento ver. 1.14.4.1), receive the following message:Invalid WSDL file at https://www.mydomain.com. Received error message: "<unknown>:1:0: no element found." Please contact support or forward this error to your technical team.)  Any ideas?

4
K
Klaviyo Employee
1 year ago
E
Contributor I
Etay ShaulContributor I
asked in Email Templates and Coupons

How to Fix Issues with Adobe Fonts?

HiI have 3 questions regarding the use of Adobe fonts:2.  I'm currently using the adobe font aileron. How do use the Light version instead of the regular? I tried different version in the snippet (Aileron Light, Aileron-Light, "Aileron Light", "Aileron-Light") but none of them works. How should I write it?1. All of the text block have an additional empty raw at the end of the text. If i delete this empty raw, the font changes back to Helvetica. having this empty raw really masses up my email. How do I fix this?3. Can I make the adobe font the custom font for my entire email style? changing it on every block is very time consuming.Thanks

2
E
Contributor I
1 year ago
jordank
Contributor III
jordankContributor III
asked in Email Templates and Coupons

Why is my Header/Logo/ Smaller than In Other Email Templates?

Hi there! I’m not sure why this started happening, but I began to use the link buttons with the logo centered. It started out great at first, with the logo appearing larger than the links. However, now when I try to do it in an email, my logo is automatically generating in a much smaller size. I’m using the exact same picture and everything, so I’m not sure why this is happening…. please help! thank you!  

6
Taylor Tarpley
Community Manager
1 year ago
R
Active Contributor I
Roy J.Active Contributor I
asked in Sign-up Forms

Hidden Fields still posting to profile after deletion from button on embedded form

Hello,I’m working with hidden fields to capture lead source information.  During testing, I deleted all of the hidden fields from the button on the embedded form and deleted the associated custom properties from my test profile.  However, when I submit the form, the hidden fields reappear.  I’ve verified that the form I’m working with is the form that is embedded in the page and tested this numerous times but it’s still happening.  Any ideas as to why?Thanks!Roy

1
David To
Community Manager
1 year ago
L
Contributor I
lex_zapContributor I
asked in Analytics and Deliverability

How To Create A Report For New And Returning Customers

I want to create a report which tracks the number of new customers and number of returning customers we have on a monthly / weekly basis. I have looked at custom reports, but I can’t see filters for metrics which allow me to filter out new customers (purchase = one) and repeat customers (purchase = two or more). Has anyone set up reporting for this on Klaviyo and if so, how have they done this? Many thanks!

1
Taylor Tarpley
Community Manager
1 year ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Integrations

Is there a way to Integrate Gmail and Klaviyo to create CRM-like features?

Hi friends,As a small company and as most CRM solutions have high prices, I wonder how I can gather more information in one place with the resources I already have.It would be helpful to use the great data available on Klaviyo customer profiles (such as campaigns sent, activity on site, reviews made) and also interactions made via my company’s Gmail (questions, replies etc.).Is there an easy way to achieve that?I also heard the last episode of Klaviyo’s podcast with Bug Bite Thing’s founder and she mentioned how the company attributes tags to specific customer behaviors and insights, that can later be implemented on the company. I wonder if there’s a way to achieve that trough Klaviyo.

3
Taylor Tarpley
Community Manager
1 year ago

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