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10301 Topics
A
Contributor I
Anthioshia23Contributor I
asked in Email Templates and Coupons
Why do I get a “Body html Liquid syntax error: Unknown tag 'with' when uploading Klaviyo template to Shopify?

im having a error when i had the product section to my email template.can anyone help

1
Taylor Tarpley
Community Manager
11 months ago
B
Contributor I
barryanilContributor I
asked in Integrations and Reviews
I want to integrate klvaiyo with my nextjs payloadCMS. And im getting this error

 

3
Brian Turcotte
7 months ago
S
Contributor I
spicybeautifulContributor I
asked in Lists, Segments, and Profiles
How To Create a Segment of First Time Purchasers within a Specific Period?

I would like to create a segment capturing first time customers during the BFCM 2023 period. Not sure how to do this?

2
S
Contributor I
9 months ago
W
Contributor III
WilsonSemilioContributor III
asked in Email Templates and Coupons
Logo image in "Header Bar" gets forced padding when switching to mobile preview.

Here’s the header logo image (entire black box is an image) in desktop preview: And here it is on mobile (with padding, even though I have set no padding):  Please help me figure out what’s going wrong here. I have tried everything.

4
Taylor Tarpley
Community Manager
7 months ago
S
Contributor I
simpliPetsContributor I
asked in Lists, Segments, and Profiles
Best Practices for Single vs. Multiple Lists and Property-Based Segmentation in Klaviyo

Hi everyone,I’m venturing into email marketing as I prepare to launch my e-commerce business. Initially, I'll have a Coming Soon page with a sign-up form to "Get Notified & Enjoy an Exclusive Launch Discount!" This form includes a checkbox to subscribe to our newsletter for an extra discount.Post-launch, our main site will feature a footer newsletter sign-up offering a 15% discount, and we’ll use Klaviyo’s WooCommerce integration for newsletter opt-in at checkout.I’m planning to direct all sign-ups into a single list called 'Newsletter Subscribers' and use profile properties (e.g., NewsletterConsent, SignupSource, PreLaunchSignup) to distinguish between various subscriptions and manage email flows accordingly.I’ve received guidance to avoid creating multiple lists for different sign-ups (pre-launch, footer, checkout) and instead utilize properties for segmentation and targeted flows.Could you share your thoughts on this approach? Are there any pitfalls I should be aware of, or best

2
S
Contributor I
5 months ago
C
Contributor I
colin-jpmsContributor I
asked in Email Templates and Coupons
Feature Request - Horizontal Border Bottom

Hello, In the Dynamic Table editor, within Table Setting → Cell Style there’s an option for a horizontal border, but there is no toggle for top border or bottom border. By default it hard-codes it as a top border, but our design uses a bottom border. I tried working around it with custom css and the static row option but neither were viable options. Thank you.

3
Didoagency
Contributor I
1 year ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Sign-up Forms
Is my form submit rate right?

We have a 2.3% form submit rate on our popup. It is a two-page popup.On the first page, we give a 10% discount and ask for email address. In the second page, we upgrade it to 15% discount and ask for SMS number.Currently, we have 2.3% sign-up rate (which is very low)We want it to be at least 5%.Do we have a 2.3% rate because we have two pages? I mean, let’s say if we remove the second page of the popup, which is requesting SMS, can I say for sure that the conversion rate that is showing up on Klaviyo will increase?Basically, my question is: the 2.3% rate that’s showing up is the rate for both the first page and the second page, right?And if, for instance, I remove the second page, the form submission rate will definitely shoot up, right?Sorry for the long Q lol

1
bluesnapper
Partner
10 months ago
S
Contributor III
Stefan_TheFIbreCo.Contributor III
asked in Campaigns and Flows
Browse Abandonment Flow - Better set-up help

Hi, Recently set up a ‘browse abandonment flow’ but quickly realised that all staff members will constantly receive these which could be quite frustrating. Is there a way to: Remove emails from receiving this flow (internal members of staff) Potentially restrict how often this flow is sent to a customer who regularly browses are websiteMany thanks for your help,Stefan

4
S
Contributor III
1 year ago
M
Contributor I
mikebrother95.txgContributor I
asked in Campaigns and Flows
How to save total order value of 1 customer?

Hi everyone,I’m Mike Brother from TXG Corp. I'm having a bit of a problem, hope you can help.1. I have created a new property: "Order value" to save the order value of 1 customer in each purchase. However I don't know how to save that value when using flow. I can only save the values that I enter myself @@2. If problem 1 above is solved, I want to have an attribute that stores the total order value of 1 customer who purchased on my website. I don't know how to add it up. Please help meThank you very much !!!!

1
alex.hong
2 years ago
3
Contributor I
3000month2021Contributor I
asked in Email Templates and Coupons
Can you combine coupons, change the background color of a block and fix broken product images?

hi, 3 questions - thanks in advance for you thorough answers coupon  update the the block color - NOT just the background color around the text. “cyber monday deals” product image error ************************** Can the coupon generated at klaviyo combined with shopify coupon. Buyer can only put one coupon code on checkout page but I just want to double check with you  Trying to change the color of the template “Cherish the moment”.   But I am unable to change the color of the block.  The best I an do is to change the background text color and it’s not what we want. Please show us how to change the block color.   We recently updated shopify product image and now the product in the email look like error.   Since we didn’t need to upload product image but simply “select from the catalogue, I don’t think we need to select product all over again  ---   Can you confirm if we need to “re-select” the product update all our emails or not?    

1
Taylor Tarpley
Community Manager
2 years ago
D
Contributor I
DianaM.Contributor I
asked in Campaigns and Flows
VIP Product Launch Drop - timed campaign

Hi all! We’re planning on doing a timed campaign where customers receive exclusive access at the same time via email that includes a password. What is the best practice to ensure everyone has a fair chance? How long would it typically take for 500+ emails to receive it? Should we send a few minutes before the launch, if so, how many minutes? Thank you.

5
D
Contributor I
3 years ago
L
Contributor III
LiisiContributor III
asked in Sign-up Forms
Pop-up with offer

Hi there! Does anyone happen to know if it is possible to build up a pop-up window (with email field and discount offer), if costumer clicks to a certain button on page? The pop-up possibilities that’ve found are connected to timing (for example, if someone has been on a site for certain time) or leaving the page. Thanks in advance!

1
Dov
3 years ago
T
Contributor I
ThomasNKContributor I
asked in Campaigns and Flows
Send follow-up email IF they have clicked, not working

Hi everyone, I’m making a flow where an email is sent every time someone signs up on a Facebook Ads sign up form.This first email is working correctly. However, I have a condition set up so that a second email is sent only if the person clicked on a link in the first email, for some reason this second email is not being sent. These are the stats from yesterday. From what I can tell the first email has a “click rate” of 5 but the second email (on the left) is not being sent. This is how I have the condition set up.Any idea what might be wrong? 

7
bluesnapper
Partner
5 months ago
I
Contributor I
itsbecContributor I
asked in Analytics and Deliverability
Why are my Deliverability + Open Rates way down on Today's Campaigns?

Hello!We send a a Friday campaign weekly to a few of our segments; open rates are pretty consistent. Successful Deliveries is usually in the 99.xx% range. Today  deliverability dropped to ~95.% for each of our campaigns and our open rates and placed order rates are approximately half what they usually are.  I’ve double checked and the segmentation is correct.  I’m including screenshots; the first campaign in each screen shot is today’s campaign so you can benchmark it against the previous’ weeks’ campaigns. Open to ideas and suggestion, please-- particularly as Klaviyo staff are off for Veteran’s Day. 

3
Jakub
Partner - Silver
1 year ago
M
Contributor I
MoBContributor I
asked in Integrations and Reviews
Email sign ups defaulting to 'Never subscribed' (Gravity Forms integration into Klaviyo)

Hello! I am trying to improve email deliverability for a sender in Australia. The current sign up process is as follows; Users fill in their details via a Gravity Form on a Wordpress website Users data is pulled across to a Klaviyo list via the Gravity Forms Klaviyo Add-on Users are sent a Welcome FlowTraditionally, this list has been set as a ‘double opt-in’. However, as the sign up form is not set up through Klaviyo, it doesn’t look as though the automated ‘confirm subscription’ email is being sent. Yesterday I tested setting the list to ‘single opt-in’. I created a new Gmail testing email and signed up through the website.  I could see my data was recorded in the Gravity Form and successfully pulled across to Klaviyo. Though, my profile was still marked as ‘Never subscribed’. Despite this, I received the Welcome Flow to my inbox and could open it/click around. I would really love some help resolving the questions below:Can I enable the ‘double opt-in’ confirm subscription email with

6
M
Contributor I
2 months ago
H
Contributor I
HeirloomSkinContributor I
asked in Email Templates and Coupons
Help with persononalisation not working!

We are pretty new to Klaviyo and have attempted a first campaign for a client. Problem is, we can’t get the personalisation to ‘work’ in any template. I’ve set up 2 campaigns to test and neither are adding first name, when selecting the personalisation option. To trouble shoot I’ve even copied and pasted the code from elsewhere incase it wasn’t correct with no luck. To make things worse, I’ve since created another account for a 2nd brand and sent a 1st email campaign successfully with personalisation so I don’t think ‘we’ are doing something wrong.  Note both brands / businesses are only on the free plan to get started. Has anyone got any ideas on how to trouble shoot this?

2
K
Contributor I
9 months ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Campaigns and Flows
Flow Filter - Gmail bounced subscribers

With the recent issue of hard bouncers on gmail accounts, it’s recommended to add a flow filter to prevent re-subscribed hard bouncers from entering a list flow.  Would this be the filter settings we add to the flow? (see image below - this example is for a welcome flow).  

2
cassy.lee
3 years ago
bhas
Active Contributor I
bhasActive Contributor I
asked in Email Templates and Coupons
Dynamic tag issues in Klaviyo

HiI needed to add a dynamic checkout URL to my abandoned checkout emails and I am running into a strange issue.My dynamic checkout  URL has this structure: {{ event.CheckoutURL }}When I add it to the button, the link is working. However, when I try to add it as a URL link, the target URL has this structure: https//domain (which obviously breaks because the : is absent just after https)How does this even show up?

2
Dov
2 years ago
A
Anonymous
asked in Sign-up Forms
Pop Up For Both Mobile & Desktop

I want the popups to be the same for both mobile and desktop. If let’s say I edit mobile, it will then edit desktop and remove the first line of text. How do I create the pop up so its the same on both. If I add anew text box to the desktop version it will just add it to the mobile version. 

1
Taylor Tarpley
Community Manager
8 months ago
S
Contributor IV
Scott SContributor IV
asked in Email Templates and Coupons
Updating Coupon Code Question

Hi,I am looking at extending my welcome series and as part of that process wanted to adjust the validity time of the coupon code (Shopify) that I am using. When I went to adjust the length in Klaviyo I got the following message.. I am confused by the part that reads ‘you will need to create new codes for the updated coupon’. I set this up quite some time ago so have forgotten a lot of what I had learned in this regard. I thought the coupons were automatically generated? Can someone please clarify? Thanks. 

2
S
Contributor IV
3 years ago
L
Problem Solver I
LibiProblem Solver I
asked in Email Templates and Coupons
Show/Hide on device feature doesn't work

I am creating an email where I need a different image for desktop and mobile. I selected one image to only show on mobile and the other only show on desktop and it works in the preview. However, when I test send the email to my account both images are displayed on both style of devices.How can I fix it?Thank you.

1
stephen.trumble
Community Manager
2 years ago
M
Contributor I
mummajonesContributor I
asked in Sign-up Forms
Help - Form is not uploading data correctly

Hi everyone, I don’t know why this is happening however, the form we embedded on our site is not uploading all the data into their profile once they sign up.Their first and last name in particular which is required in the form to be submitted. However, one of the fields will be missing and their last name is usually being added as their first name with last name blank. I have even done a dummy test and it loads my last name as my first name which triggered the flow to say hi to my last name. Any help would be much appreciated!! I have just moved over from Mail Chimp and the challenges I’m having is making me re-think my choice! 

4
M
Contributor I
3 years ago
C
Contributor I
Crea.campaContributor I
asked in Campaigns and Flows
Email sending problem

Hello,I just set up my first flow (see screenshoot). The flow is very simple: just send a welcome email when you subscribe to the newletter.However, after adding several customers, nobody sees this email again? How can I do it ?  

3
Dov
3 years ago
K
Contributor I
KellenLVContributor I
asked in Integrations and Reviews
Restrict Shopify Products From Populating in Replenishment Flow

Is there any way to block certain products from Shopify populating in a replenishment flow?The issue I’m running into is that a customer was able to follow a link to an auto-filled cart with her previous purchases, and one of the products was a free gift-with-purchase that she was able to redeem a second time. The 100% off gift uses the same SKU as the original product, and it’s listed as a product variant that is invisible on the store.Is there a conditional I can add to the block to avoid this issue?

3
DanJacobs
Partner - Gold
3 years ago
R
Contributor I
Richardt96Contributor I
asked in Integrations and Reviews
"myshop.myshopify.com is currently unavailable."

Hi there, When I’m trying to connect my shopify, I get the  “myshop.myshopify.com is currently unavailable” How can i resolve this issue? Kind regards,Richardt. 

2
Dov
3 years ago
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