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6139 Topics

A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

1
David To
Community Manager
4 months ago
N
Contributor I
NerijuszContributor I
asked in Lists, Segments, and Profiles

Retrieve suppresed profiles

Hello,Thanks to the new API I can easily get and filter all profiles, but there is no information in response if a profile is suppressed. Is there any way to get suppressed profiles or check this?

1
alex.hong
4 months ago
J
Contributor III
j.kmfContributor III
asked in Email Templates and Coupons

Adding coupon that has percentage off and free shipping

Hi everyone, I’m setting up newsletters for the upcoming holidays. How do you add a coupon name with a percentage off, free shipping for orders with a minimum purchase, a discounted amount for a minimum purchase, and a freebie for a minimum purchase? All discount types in one coupon name. Thank you

1
alex.hong
4 months ago
S
Contributor IV
sarah.gContributor IV
asked in Campaigns and Flows

Facebook Lead Gen Flows

Is there a way to make sure that after someone goes through a lead gen segment they will automatically be added to the main email list? Is it a trigger to add to the end of email flows or will they automatically end up there?

1
alex.hong
4 months ago
T
Contributor I
Tracy the glove galContributor I
asked in Campaigns and Flows

Vip Personal shopper campaign

Hi.  I have been working with the cyber Month Content calendar.  On there it talks about creating and sending a VIP personal shopper campaign.  I have searched the website and am not sure what this is exactly and if there is a flow or special want to off them suggestions etc based on their shopping habits.  Can anyone give me advice or direct me to articles or videos to learn more about this? Thanks so much.   

1
chelsgrove
Partner - Gold
4 months ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

1
David To
Community Manager
4 months ago
H
Contributor I
hungContributor I
asked in Lists, Segments, and Profiles

Webhook unsubscribe email from klaviyo to magento 2

Hi everyoneI want to create a webhook to unsubscribe the email from klaviyo. This webhook will call  api to magento2 with parram is the mail has unsubscribed. And then the email will update in magento with status : unsubscribe like klaviyo.So please help. Thanks.

1
Brian Turcotte
Community Manager
4 months ago
F
Contributor I
FleurContributor I
asked in Lists, Segments, and Profiles

Subscribe customer in specific segment to a list via flow

Hi, I have a shopify markets account with multiple shops (URLs) under it. When someone checksout, they are automatically added to email marketing (unless they uncheck this themselves). Now I would like to add these customers to the general newsletter list (divided by country). As these are multiple lists, I cannot link this to one particular list via intergrations. I have already created segments so that everyone who accepts marketing is divided by country. Now I would like to create a flow where I indicate that when a customer accepts email marketing via the checkout, they are added to the general email list. Unfortunately, I cannot find this option when setting up a flow. Is there another way to automatically add these customers to the general list?  Thank you in advance!

1
alex.hong
4 months ago
S
Contributor I
Sebbe888Contributor I
asked in Integrations

Klaviyo Support chat technical issues

Hi,Your chat is having major techincal issues. Like right now, we have pushed “Get in Touch with Support” and the loading dots are just blinking for minutes without anything happens.When we reload the page and start over we get “Please keep this chat open until an agent joins and ensure that your device's sound is not muted. You will receive a sound notification once a Product Expert is available to chat with you. You will receive a copy of the chat transcript by email as soon as the chat ends.”. We wait like 5-10 minutes and nothing happens. And when we write something in the chat it says the same time as when we started the chat even that we have waited like 10 minutes. Just fix this please it’s not the first time it happens. And yes, we have tried it on 6 computers at the office, removed the cache/cookies and such. We have even chated with another service during the time.And yes, we are rrying to reach you during Weekdays 9 am to 5 pm EDT.Best,Sebastian

1
David To
Community Manager
4 months ago
M
Contributor I
MZeebContributor I
asked in Lists, Segments, and Profiles

Multiple Values for One Custom Properties

I recently collected data on a group of consumers. I have the data in an excel CSV. Two of the questions results in multiple answers (ie. favorite brands and favorite activities). Ideally I could create a custom property for “Brands” and “Activities” and they could have multiple values populated for each in their profile. I’m not seeing this as an option when uploading my contact data into Klaviyo.Any solutions to allow for multiple values in one custom property?

1
alex.hong
4 months ago
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings

Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

1
Taylor Tarpley
Community Manager
4 months ago
B
Contributor I
bcareyContributor I
asked in Sign-up Forms

Is there a way to see what page a form was submitted on?

Hello,I would like to use the same form on multiple product pages on my Shopify website, but I would still like to be able to track what page the form was submitted on.Ideally, I would like to build the form into my product page templates so it would show up on all the pages with that template without having to make individual forms for each page but I still want to know what page the user submitted the form on so I can break them out into different lists based on the submission page.I want to utilize this to place Restock Alert forms on the pages of my products that are out of stock. So, I would need to know which page the form was submitted on, so I know which customers want alerts about which specific products. Is this possible/how would I set this up?

1
alex.hong
4 months ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Campaigns and Flows

Links in emails go to a redirect notice

I’m creating a campaign email for a client. I’ve set up a static block with the products, each has a link attached. When I send myself a preview and click on the links I go to a redirect page first.  Why is this happening? And how do I prevent it?

1
chloe.strange
Community Manager
4 months ago
E
Contributor I
EskaeContributor I
asked in Sign-up Forms

Can't seem to collect SMS consent with legacy form

I am having trouble collecting SMS consent with a legacy form using the API documentation for reference. This previously posted question (Collect SMS consent with legacy form) highlights the same issues I am currently facing, though the provided answers does not seem to be the solution in this case:The phone number entered is a valid US number Double-opt-in is disabled for the list  The account does have SMS set up and enabled. Here is the script for reference: let klaviyoSubscribeURL = "https://manage.kmail-lists.com/ajax/subscriptions/subscribe"; const data = { g: "VXXXXS", '$fields': '$source,$email,$consent_method,$consent_form_id,$consent_form_version,phone_number,sms_consent,$consent', '$list_fields': '', '$timezone_offset': Math.abs(new Date().getTimezoneOffset() / 60), '$source': '$embed', '$email': email, '$consent_method': 'Klaviyo Form', '$consent_form_id': formId, '$consent_form_version': 524456, 'phone

1
Brian Turcotte
Community Manager
4 months ago
B
Contributor I
BoonbringerContributor I
asked in Integrations

// INTEGRATION: BUYGOODS.com

I need help integrating with Buygoods (buygoods.com). How do I link this up?Thanks for your help! 

1
chloe.strange
Community Manager
4 months ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Address

Hi, If I want to change the address of our Klaviyo account, will the address change affect the normal use of our account?

1
stephen.trumble
Community Manager
4 months ago
F
Contributor I
fabioContributor I
asked in Campaigns and Flows

I have created a welcome email flow that does not work.

I have connected my pop up registration form and my embedded registration form with the corresponding email list and the welcome email flow. BUT when someone signs up there, they don't get the emails from the welcome email flow. I don't know why. Please help me 

1
Brian Turcotte
Community Manager
4 months ago
F
Contributor I
fabioContributor I
asked in Campaigns and Flows

Welcome Flow Not Sending Email

I have connected my pop up registration form and my embedded registration form with the corresponding email list and the welcome email flow. BUT when someone signs up there, they don't get the emails from the welcome email flow. I don't know why. Please help me 

1
Spark Bridge Digital LLC
Partner - Gold
4 months ago
R
Contributor I
Rick x KulinContributor I
asked in Accounts and Settings

How can I resolve account suspension as Klaviyo was "unable to process last payment"?

Hi, I have a client whose Klaviyo account was suspended today (Remembrance Day) because Klaviyo was “unable to process last payment.”The credit card and billing information on file is up to date but we’re still suspended. Have tried multiple credit cards but still suspended.Please help!We’re losing money because of this...

1
Taylor Tarpley
Community Manager
4 months ago
L
Contributor I
lleontiyContributor I
asked in Lists, Segments, and Profiles

How you can avoid 2x opt-in email in the multi form?

Hey guys,  We have a custom form on the website and collecting both email and SMS there. Our main goal - do 2x opt in for SMS but 1x single opt in for emails.  Email is set to list A. This is a 1x opt in list.SMS is set to list B. This is a 2x opt in list.  So when you optin to both, you'll still receive two 2x optin requests coming from the 2nd (SMS) list.  And btw, the same way Klaviyo's multi-step form works. I am wondering if there's any way we can avoid sending the 2x optin email I this case as this is a bit too much when a customer receives 2 messages  (one for email and another one for SMS) . So we want just send an SMS, especially given SMS 2x opt in P.S. If we use the same list for email and SMS, we need to set it as 2x optin and when somebody enters both fields, they'll still receive 2 messages.  Thanks for any help! 

1
Dov
4 months ago
D
Contributor I
DhruvContributor I
asked in Email Templates and Coupons

Email Formatting Off (Emojis)

Hey,So I tried including emoji’s in my Klaviyo editor, and the email I receive in gmail gets really messed (the image attached below).The emojis should be at the beginning of each of those lines. My Klaviyo editor image is attached below.Could someone please help me here?  Thanks,Dhruv Mehrottra.

1
Dov
4 months ago
L
Contributor I
Luke_MFContributor I
asked in Integrations

Help removing Klaviyo "Back in Stock" - returning to standard Shopify settings

I tried to add Klaviyo's "Back in Stock" via these instructions How to Install Back in Stock for Shopify from Klaviyo, but it was so challenging to customize and make it work properly - that I now want to remove it completely and instead I'm planning to use the Back in Stock: Restock Alerts Shopify app by SureSwift Capital. I tried to remove the code that I added via the instructions How to Install Back in Stock for Shopify from Klaviyo, but the "Notify Me When Available" hyperlink on my out of stock product pages won't go away... [See screenshot below.] (I thought I backed up the theme before editing to add Klaviyo's "Back in Stock" but apparently not... Doh!) Can someone please help explain how to get things back to normal? That is, standard Shopify setup without Klaviyo's "Back in Stock". Thanks so much in advance!  

1
alex.hong
4 months ago
E
Contributor I
EnzoBContributor I
asked in Campaigns and Flows

not receiving responses from an email campaign...

Hi,I recently sent a mail campaign. Yet, I don't receive any email when people send a response.. they say their email was successfully sent but I do not see them on my mail box. I checked and the mail address from/reply to is correct. Please, help me. I can't receive any response from the mail campaign… Enzo

1
alex.hong
4 months ago
G
Contributor I
Gingersnaps_SGContributor I
asked in Campaigns and Flows

Embedded Klaviyo Sign-up form does not flow into Prestashop Customer Data

Hi Everyone, I hope you are well.While I was able to embed the Klaviyo Sign-up form in our Prestashop Newsletter Pop-up, the data does not flow into Prestashop/s customer details but to Klaviyo’s profiles. The customer is also set up to flow within a List however it does not appear as well.  My idea is customers sign up using the embedded Klaviy form which then flows into Prestashop so customer information can be recorded  and then it flows to Klaviyo. Any help on this is highly appreciated.  thanks,Ginger 

1
Brian Turcotte
Community Manager
4 months ago
B
Contributor I
BrookeSKContributor I
asked in Campaigns and Flows

Workflow for new Google Calendar bookings

Hello All, I am wanting to create a workflow for my private session bookings. There is already a two step process I have set up as follows:Customer purchases a private session from my Shopify store. A workflow is triggered in Klaviyo that automatically send them an email with booking link to my Google Calendar.NEXT SECTION IS WHERE I NEED HELPA zap in Zapier is created once a new event is added to my Google Calendar that sends them to a list in Klaviyo called ‘Private Sessions’. Once they have been added to this list they get their booking confirmation email from me.I don’t think this needs to be this complicated but I am new with workflows and its not working. As if someone is a repeat customer (which most of my clients are) steps 4 and 5 are not triggering as they are already in the ‘Private Sessions’. Is there are way to make this work and a lot easier? Thanks in advance, Brooke

1
Brian Turcotte
Community Manager
4 months ago

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