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Sara ParkinsonContributor I

asked in Integrations and Reviews

My Facebook Integration won't re-authentic, it's been like this for ages?

Hello Klaviyo,I’ve been getting this message for months now on my Klaviyo Facebook Integration. Does anyone know how to fix it? Cheers,sara

MathiasRexContributor I

asked in Email Templates and Coupons

Can I generate coupon codes with the costumer's first name as the coupon?

Is it possible to autogenerate coupons with their first name as it + a few digits in the abandoned cart?I want to make custom codes for example: Mathias abandonds a cart. He recieves the first e-mail with at custom code called “Mathiasxxxx” for example. And if Tina does the same she recieves a coupon with “Tinaxxxx”. Is that possible, and how?Best Regards

newayetchContributor I

asked in Integrations and Reviews

New signup - how to push into Shopify?

Currently working on ESP integrations with Klaviyo, Shopify & another ESP. We'd like to use the Klaviyo popup builder - but when a brand new email is added via a popup - it never finds it's way back into Shopify - only updates are propagated. We're using flows in Klaviyo - but campaigns on another platform. Has anybody used a service such as https://www.integromat.com/en/integrations/shopify / https://docs.skyvia.com/connectors/cloud-sources/klaviyo_connections.html - to push the brand new users into Shopify perhaps? We'd rather not be installing and paying for another popup solution. Any other creative workarounds appreciated.

vylla001Contributor IV

asked in Email Templates and Coupons

Different font styles within the same text block

Hi everyone. Is it possible to have different font style within the same text box? Below is an example of how I would like the font to displayCOMPANY NAME | Address | Company WebsiteI would like to avoid using multiple text blocks

birchloreContributor I

asked in Integrations and Reviews

Tracking Klaviyo Form Submission on Shopify as Facebook Lead Event

I have the FB pixel installed correctly via Shopify > Preferences and it's tracking my events. However, when using Klaviyo forms I am trying to track form submissions as lead events. As per Klaviyo instructions, I've added a callback to the bottom of my theme.liquid directly above </body><script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { fbq(‘track’, ‘Lead’) } }); </script> However, the fbq(‘track’, ‘Lead’) line is throwing this error in the console: "Uncaught SyntaxError: Invalid or unexpected token" (on page load, not form submit) and the event is not tracking on form submit. Any ideas where I've gone wrong and/or how to properly track Shopify/Klaviyo form submissions as leads in Facebook?

406 Balanced LivingContributor I

SMS Campaign Recipient Count 0

Hello,I’m trying to send an SMS campaign and when I go to send it, I get this message. Even though I have three people on this list.

mahmoud.yosriContributor I

asked in Campaigns and Flows

Subscribers Email Validation

Hello,I have created a popup linked to a list called subscriber popup. And I have linked this list to a flow which triggers emails with discount codes (Coupons) once a new customer is added to the list.How can I have validation on this popup so in case this email is already existing in the list, a message should be shown like “You are already a customer..”?

FarhadHosanSantoContributor I

asked in Accounts and Settings

Account Disabled

My account just disabled. How can i recover my account? And i will be glad to know the reason so, i can learn from it.

LinaActive Contributor IV

asked in Campaigns and Flows

Reactively add people to Browse Abandonment Flow

Hi,I am wondering if it’s possible to add people to Browse Abandonment flow reactively?The idea is:I want to run a limited time campaign and offer a discount code for a certain category (Category A). I want to send email to people who viewed a product from this particular category in the last 30 days AND display that viewed product in the email. How can I do this? I was thinking about Browse Abandonment Flow with a trigger split. If the viewed product is in the Category A person will go through path YES and will receive the email and if the viewed product is not in the Category A person will go through path NO and exit the flow.Am I thinking right? Would email display the right product (belonging to Category A)?

DextraContributor I

posted in Campaigns and Flows

Abandoned Cart Emails for Multiple Currency WordPress Website

Dear support team, This is my website https://www.thesstudioonline.com/ build by WordPress woocommerce website that ships worldwide. Our default currency is ₹ INR but we have a currency selector on-site which prompts users to view the site in other currency. Most customers are in USA.Klaviyo is not differentiating currencies in abandoned cart email templates when importing using “item.line_price”, so the automated prices in our flows are a mix of USD, INR…. varying per customer.How can we import product prices in specific currencies to at the time of customer checkout price? Note: used currency converter plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/

MelContributor II

asked in Sign-up Forms

How to display Thank you message on Custom Form.

Hi There,I am using a custom form to create an account.On Clicking Sign Up we send the details to Klaviyo List/Segment.Is there a way to display a thank you message when the button is clicked.Thank you for your advice.Mel.

TommyTContributor I

asked in Sign-up Forms

Can you use OR Logic for Sign Up Form Display Behavior

Hello I want to show a sign up form when someone does the following Exit IntentORTime on siteOR% page view The behaviour functionality is AND logic. So my understanding is I need to create 3 different sign up forms. How do I stop the user from seeing each form? If they dismiss the form once, I don’t want to show them another. Though I want loser logic than AND. Thanks in advance!Tom

formanProblem Solver I

asked in Integrations and Reviews

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

navoditraviContributor I

asked in Analytics and Deliverability

Add to Cart Metric is very erratic

Hi, I have installed the Add to Cart metric as per the instructions using id, but I don’t seem it’s working correctly. It works only sometimes, please refer to the screenshots below. Website: https://thedecorkart.com/Add to Cart Button id “shopify_add_to_cart” Add to Cart CodeAdd to Cart Metric works only sometimes

RubenRRContributor I

asked in Lists, Segments, and Profiles

Bold Subscription Integration

Hi all! On my webshop it is possible for customers to buy my product as a subscription. I work with Bold Subscription plug in to process these automatic orders. I want to be able to send email explicitly to subscribers or be able to exclude them sometimes from the buyers list, but till today I haven’t found a way how to make a segment/tag on how to separate subscribers from one time purchasers. I have reached out to Bold, Klaviyo and Shopify, but I was always told that this is a topic ‘the other party’ has to help me with… Has anyone experience setting up such a segment?

RubenRRContributor I

asked in Lists, Segments, and Profiles

Can I create segment based on when chronological logic?

Hi all,I have a very specific segment I need to create to track if a marketing campaign is running profitable or not.At my shop you can buy a free sample of the product to test it. Afterwards customers land in a flow to then upsell them the real product.I want to create two segment now to assess how successful that campaign is:One segment for customer who made purchase of 1 sample pack (the full order can only contain that one product)Another segment where chronologically I can see that they first ordered the sample pack and afterwards actually bought the whole product. (how can I make this segment?)Thanks!

KowlinContributor I

asked in Campaigns and Flows

Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending.

Kiss the MoonContributor I

asked in Email Templates and Coupons

Why are my cropped images not saving? (but my loaded images are?)

Every time I crop an image in my newsletter I am unable to save it, but the image loads happily as an upload so there isn’t an issue with format or size. Anyone else having this issue and any ideas how to resolve it? Thanks in advance

ChristineContributor I

SMS Service Device Disconnected help

Hello! I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”. Two of which are our staff’s personal numbers. And they recieved SMS from our account as recently as 4 days ago. Please advise

kendallmorphyContributor I

asked in Analytics and Deliverability

Click Through Rate

Has anyone noticed that their click through rate has significantly decreased recently? Ours dropped a lot in the month of October and I’m wondering if it has anything to do with IOS updates and inflated open rates. Or could it have something to do with image size?

brettdcContributor I

asked in Campaigns and Flows

How to use Source Value for Flow Filter

I am wanting to send people to one main email list. I have a few different ways people get to that list so I am wanting to use Flows to send different emails (initially) to my opt-ins depending on where they came from. And then after a few emails they would end up getting emails from my main list. Specifically on one of my forms I created or added a source value for my form to make it more identifiable but when I go in to the Flow Filter to select that source value, I see no option to choose it. Not sure what I am doing wrong.

wernstromProblem Solver I

asked in Email Templates and Coupons

Will custom fonts be made available in the new template editor?

I reached out to support recently and was told that custom fonts are not supported in the new editor - are they going to be implemented at some point? Even incorporating google fonts would go a long way (look at how Elementor does this for a good reference).Pretty disappointed with all the new features mentioned only to see that they’re mostly buggy or not ready.

Deepak SPContributor I

asked in Analytics and Deliverability

Help required in grouping profiles for particular event

Hi, Good morningscreenShot 1: For fulfilled order event there is a sum of 264$ happened Screenshot 2: Here it shows total 5 unique profiles trigged this event Screenshot 3: I am trying to group by email (profile property) to get sum of orders from each profile but I am getting no data. Any help will be appreciated. Thanks

jdbrngrContributor III

asked in Campaigns and Flows

Specific Recipient for Back-in-Stock Email

Using Shopify. Need something like a back-in-stock alert but for specific audiences only. I want to send back-in-stock emails only to people that previously bought from Collection A of my Shopify store. Then ideally, no duplicate emails if they bought Product A and Product B, separately, from Collection A. Is there like a flow for this?