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6581 Topics

S
Contributor I
SJKContributor I
asked in Lists, Segments, and Profiles

Unsubscribe option for segments

Hello!I’m hoping someone can help me out a bit since I’ve gotten stuck :(I’m preparing some new flows that will go out to all customers, but I want to offer the option to unsubscribe to these flows specifically (since these flows are about a particular feature). My concern right now is that if someone unsubscribes, they will unsubscribe from all emails entirely. While I know we can make list-specific unsubscribe options, I would need to use a segment. Is there any way to make an unsubscribe option for a segment only? Thank you!!

1
Dov
9 months ago
S
Contributor I
SpaceCadetStephContributor I
posted in Campaigns and Flows

Feature Request: Notes/descriptions on Conditional Splits in Flows

Hey there,I’d love it if conditional splits in flows could have notes/descriptions so it’s easier to read the flow.either a title to identify the conditional split (like emails in flows already do) or perhaps a separate notes block that could be added right into a flow (dragged over like the actions/conditional splits are) where you could write an explanation for the conditional split above/below itThe reason: When I’m building a complicated flow or going back to improve an older flow, it can be really hard to follow the logic behind the conditional splits because they’re usually based on Product IDs, which are impossible to recognise (or keep straight!) without stopping and looking each one up. It makes “reading” the whole flow really difficult.  It would be so handy to just have notes on/near the conditional split to make clear what it’s about, in plain language (ie, “customer has bought red tshirt” rather than “customer has bought Product ID 774085324126”).Thanks for considering it!

1
David To
Community Manager
9 months ago
M
Problem Solver I
MM6Problem Solver I
asked in Campaigns and Flows

Pop out form targetting

Hello everyone, I have 2 sites linked to my klaviyo account, and I want my pop up form to appear on only of those. I have tried to use the restrict url function however, it is not working so any help would be appreciated.

1
stephen.trumble
Community Manager
9 months ago
J
Contributor I
jlippinerContributor I
asked in Campaigns and Flows

Can you duplicate flows between accounts?

We have two accounts setup:Sandbox ProductionWe do all our development and testing using sandbox before moving to production with all our code.  We would like to be able to do the same with Klaviyo where we create and test our flows in our Sandbox profile and then, when ready, copy it over to the Production profile.  Is this possible and, if so, how?

1
alex.hong
9 months ago
N
Contributor I
nayanisakina99Contributor I
asked in SMS

SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

1
stephen.trumble
Community Manager
9 months ago
J
Contributor I
Jasmine-Contributor I
asked in Campaigns and Flows

Design Formatting Issues on Apple Mail App

Hello,  I am having issues with my email template’s design. My email design is uses a 2 column in one portion of the email to show image on one side and text on the other. Now, on apple mail app my content is only showing up on 85% of the screen with the background taking up the rest of the screen on apple.  I am not having this issue anywhere except for the mail app on iphones. Gmail and Outlook look totally fine.  Additionally, on that section I chose to make it a different color than white. I chose to go with dark blue. However no matter how many times i edit and send it the email looks different when I send a test email and includes white bars.  Can anyone help? Does anyone have suggestions for email design platform integrations so I can do more and fix these issues?  Thanks! 

1
Dov
9 months ago
V
Contributor I
VinnieTContributor I
asked in Accounts and Settings

Matomo Analytics & UTM Parameters

My site uses Matomo Analytics instead of Google - Matomo uses “MTM” instead of the normal “UTM” prefix in URLs. I’m trying to add custom parameters in Klaviyo Account Settings, where I’d like to set the value for mtm_campaign to the Klaviyo Campaign Name, however it is not an option. All that is available is External ID, Klaviyo Profile ID, and Link or Alt Text.Is there any workaround here?

1
David To
Community Manager
9 months ago
D
Contributor I
dakine1Contributor I
asked in Integrations

Shipstation not sending "fulfilled" orders to klaviyo

I have orders being shipped in shipstation that are from a fulfillment center. They show up under the “fulfillments” tab instead of shipments. These shipped orders are not being sent to Klaviyo. All of my other orders that are under the shipments tab are sending as normal. What am I missing here? Is this a Klaviyo issue or a ship station issue?    

1
Dov
9 months ago
B
Contributor I
BMBeckyContributor I
asked in Email Templates and Coupons

How do I stop gmail from turning the Unsubscribe link in my email blue?

How do I stop gmail from turning the Unsubscribe link in my email blue?I have looked through all of the options on here and none of them have worked for me.

1
Dov
9 months ago
M
Contributor I
MortenContributor I
asked in Lists, Segments, and Profiles

How to get information and get it into their profile

Hi - thank you for reading this, I wish to know a certain information about some of my profiles (some I already know the information about) -> specifically “role”.Is there a smart way to get this information?Create a segment (that doesn’t have the property “role”), and send them an email, and get them to click something. How would you suggest I collect this? Create “list” -> “add a subscription page” -> “subscribe” -> create the fields with the specific values I need? Or something else..?

1
alex.hong
9 months ago
C
Contributor I
CO2CLEANERContributor I
asked in Campaigns and Flows

Including Dynamic Tags for Shopify Placed Order

Hello there, we're a business selling products that remove CO2. For example we sell 1.000kg of stones that remove 1.000kg of CO2 over its life time. I am building a thank you flow where I would like to dynamically include the amount of CO2 a customer has removed on its order or over its customer lifetime.Therefore, I was wondering if its possible in klaviyo to have a dynamic tag for {{ customer amount of CO2 removed }} or {{ total count of all orders CO2 removed }}One way I was thinking of realizing the goal above is with order tags: I was planning to automatically add order tags to new orders that reflect the amount of CO2 they have captured. Klaviyo eithers needs to show the order tag in the thank you mail. (I read that its important to have the flow activated on fulfillerd orders instead of placed orders, otherwise the tag wouldn't be read) And if this is possible would it also be possible to have Klaviyo sum up all the previous orders tags from a customer? Another way would be to h

1
Dov
9 months ago
bill.hamilton
Klaviyo Employee
bill.hamiltonKlaviyo Employee
posted in Analytics and Deliverability

Growth Training: Deliverability and Email Strategy Session 1

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy. Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com. Clarifications and further answers regarding iOS 15 from QnA: Are Open Rates important anymore? Open rates will likely always be inflated so I recommend making sure they stay consistent around the same percentage and to look at Advanced Reporting in a Campaign to make sure all inbox providers are seeing those rates.  Apple Privacy Protection does not trigger if the email lands in spam so it is very obvious when an inbox provider is landing in spam.  I also recommend tracking Click Rate (not CTR) to make sure it is over 1% as Click Rate is not inflated by APP but can be impacted by segmenta

1
viviancao
Klaviyo Employee
8 months ago
C
Contributor I
curiouscreatureContributor I
asked in Accounts and Settings

Viewed Product Tracking Not Working Shopify Atlantic Theme

Hey there, I have tried using the set up wizard to set up my viewed product tracking which I get the green text saying that it is enabled on my shopify store. However, when I check the viewed products analytics it is still flat lined even though there are definitely people on my website and buying products. I have tried redoing this but to no avail.  Can anyone kindly assist? Thanks

1
David To
Community Manager
9 months ago
Mailbox Manny
Partner - Silver
Mailbox MannyPartner - Silver
posted in Analytics and Deliverability

Poll: Email % of Total Revenue

Hi, this is for ecommerce businesses.  How much of your total revenue is attributed to email (average for, say, the last 12 months).  @MateG brought up this question in their post and I thought I’d poll the community!

1
Taylor Tarpley
Community Manager
9 months ago
M
Contributor I
Match2490Contributor I
asked in Email Templates and Coupons

Email is not responsive in outlook and mobile

Hello everyone, I created an email template for my company internal newsletter and have some issue on responsive.I sent preview email to my outlook and mobile, found out that is not responsive.  

1
David To
Community Manager
9 months ago
K
Contributor I
Kyle_Contributor I
asked in Lists, Segments, and Profiles

How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

1
Spark Bridge Digital LLC
Partner - Gold
9 months ago
S
Contributor III
stellapuivoonContributor III
asked in Lists, Segments, and Profiles

Is there a way to sync form questions from Google form into Klaviyo's customer profiles?

Hi there! Say if I were to create a survey using Google form (its free!), what is the best practice to have the information collected from each form question directly synced/ updated into the Klaviyo’s customer profiles? I know that we can use Typeform/ Survicate to create the survey as these 2 survey platforms have direct integration with Klaviyo. However, I am trying to explore other ways that could possibly save up cost. 

1
Dov
9 months ago
W
Problem Solver I
wernstromProblem Solver I
asked in Email Templates and Coupons

Saved blocks from old editor now showing in new editor, BUT...

So I noticed today that my old saved blocks are now appearing in the new editor as universal content, on one hand, great - but on the other hand… it would have been nice to know this was going to happen or at least the names could have been somehow appended, tagged or sorted.I was being thorough with only saving specific things for (new) universal content, while the old editor blocks had a lot of junk from well, learning the platform, now they’re all in there together and with a lot of similar names it’s going to be a headache.I’m still pretty stoked now that the new editor seems to be working well, and the universal content is a big time-saver.

1
Dov
9 months ago
S
Contributor I
SofijaContributor I
asked in Integrations

If a user clicks on a typeform link, does Klaviyo track that click?

Hello 😃 I’m planning to embed the first question of the Typeform quiz in the email itself. But I would like to know, if a click in the embedded typeform version will be detected as a click in Klaviyo?Thank you in advance. 

1
Taylor Tarpley
Community Manager
9 months ago
S
Contributor IV
Stefan for BIOBLOContributor IV
asked in Campaigns and Flows

How to get past buyers into a post-purchase flow WITHOUT back-populating?

Hi there,I have just generated a great post-purchase flow that sends out emails for 6 months after a purchase. now, all new customers will enter this flow (triggered by a PLACED ORDER event) all right.But what if I wanted to get all of my previous buyers (who bought something a while ago, when the flow wasn’t around yet) into this new flow?Of course, back-populating can NOT be the answer, because it would not put the customers into the beginning of the flow, but somewhere in the middle (or the end), according to the exact time of their purchase (which might have been 3 or 6 or 9 months ago, for example). Note:A rather unsatisfying workaround that I came up with myself is this:Tag all the “past” buyers in Shopify I want to include Duplicate my post-purchase flow in klaviyo and make it “TAG-triggered” to suck up all the ancient buyers… not too bad, but I actually wanted to work with ONE single flow, not 2 separate ones…Can anyone help, please? >Thx.

1
Mailbox Manny
Partner - Silver
9 months ago
K
Contributor I
KayeContributor I
asked in Analytics and Deliverability

What’s the difference between the 2 histogram bins columns in the Klaviyo CLV Calculations Template?

What’s the difference between the 2 histogram bins columns here? Which one I should refer to when I using the template? The video doesn’t explain the calculation sheet clearly. I need more clearly explanations on the metrics of the templates. Anybody could help? 

1
Taylor Tarpley
Community Manager
8 months ago
M
Contributor I
mababuContributor I
asked in Campaigns and Flows

EU Cookie list with Shopify integration

Hi,I have a shop on Shopify and want to use Klavio for our customer communication/marketing.Of course Klavio is going to record all kinds of data on our website, I could not find a list of cookies that are set so I can list them in my cookie consent pop up.Of course, I also need to know what mechanism will turn OFF the data collection, can someone please share the link to the document where everything is explained? I found many documents talking about about GDPR in general but no concrete list of what is used with the shopify integration.best regards

1
David To
Community Manager
8 months ago
V
Contributor I
ventanasurfboardsContributor I
asked in Campaigns and Flows

Products linking to mystore.shopify.com instead of mystore.com.

My products are linking by default to https://ventana-surfboards.myshopify.com/products/ as the root instead of http://ventanasurfboards.com/products. I can’t seem to find a solution to this problem in the Community, and I can’t find a setting to change it on my end.  Thanks, David

1
Dov
8 months ago
Y
Contributor I
yoshidaContributor I
asked in Email Templates and Coupons

Why is no RSS: Data Feed pop-up is empty

HI -I’ve opened a new template and like to feed it with my RSS. I see Data Feeds link at the bottom of the Editor, but pop-up is empty (foto). Where are I can insert my feed? Thanks! 

1
Taylor Tarpley
Community Manager
8 months ago
M
Contributor I
meno-morphosisContributor I
asked in Campaigns and Flows

give away for email signup

Not sure if this is a shopify problem or Klaviyo.I’m having trouble with a sign up form.  I am giving a product away for email address.  I had it set up that the code would be added to checkout using buy 1 get one free (as this is the only one applicable on shopify discounts).  I have just had a customer tell me that this did not work.  I have checked it out and cannot see why.  Thanks

1
Mailbox Manny
Partner - Silver
8 months ago

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