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emailguy241Contributor I

asked in Campaigns and Flows

Why is our cart rebuilt button taking us to the home page vs. checkout?

Hello, There is something weird that happening around our cart abandon flow. When we’re clicking the CTA button, it doesn't take us to the abandoned product page, it only takes us to the Home page, making it extremely difficult to find solutions on it. Is there anyway around on how to fix this type of issue? Our ecommerce platform is Magento 2.3

ehargeryoungContributor I

asked in Email Templates and Coupons

Horizontal rules in mobile

I’m having a strange issue with horizontal rules in email designs. We have a horizontal rule that shows up correctly in desktop, but doesn’t in mobile view. Here is the horizontal rule (dark orange/bronze color) working perfectly in desktop view.These are the specs of the horizontal rule in desktop.So I duplicate this horizontal rule exactly as it is but set it to show on Mobile instead...and this is what happens.It has the exact same specs as its desktop counterpart, but for some reason it stretches across the entire area and nothing changes when I try to tweak the padding. Is anyone else having the same issue? How do you fix it?

AhagedonContributor I

asked in Accounts and Settings

Chat is closed today? 11/11/2021

Chat is closed today? 11/11/2021

SGEssentialContributor I

asked in Analytics and Deliverability

Cannot figure out why "added to cart" isn't firing on my PageFly product page?

So I have two things going on: I’m using Dawn 2.0 and I’m using a pagefly product page that displays differently for desktop and tablet/phone. I can’t seem to get the “added to cart” event to work for me. Anyone with similar setups have a work-around?

averyeveContributor I

asked in Campaigns and Flows

Scheduling Flows for Black Friday based on Trigger CONFIRM TIME

I know there is currently no way to schedule flows, but will this triggered action of a subscriber joining the list between 11/18 and 11/28 result in them receiving a black friday welcome code? Thank you.

GolautContributor I

asked in Campaigns and Flows

Abandoned checkout leads to old domain

Hi, I need a little help with klaviyo mails. Do someone maybe know why this link of abandoned cart leads customer to my old domain? Everything is working normally except this. Klaviyo is connected to my current Shopify account.

Farhad HosanContributor I

asked in Campaigns and Flows

Can I Send a Campaign without Integrating with an Ecommerce store?

Can i run a campaign without integrate my e-commerce account? And what i need to run a campaign?

hamzabhattiContributor I

asked in Accounts and Settings

Unable To Access My Account

Greetings Klaviyo Community,One of my client gave me access to his Klaviyo account (I don’t know which one of the client). His account was disabled, I was not know this and by mistake I switched to his account and now I’m unable to access my own account. I’m unable to switch my account from one to another. I’m really worried about it, what should I do? Please help. Thank you!

MsElevatedContributor I

asked in Campaigns and Flows

Dragging blocks via mobile

How do you drag blocks into the campaign via your phone? I can’t create campaigns on my computer because every screen is white and support was not able to help. Mobile is my only option.

penny eContributor I

SMS Profile Linking

Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny

CentralMarketingContributor I

asked in Lists, Segments, and Profiles

Emails Bouncing that worked last week

I send a regular weekly email to my sales team - all internal addresses. Every week we get 100% delivery success, until today when only 7 of 58 emails were delivered. Nothing changed, so I don’t have. a clue how to resolve this issues.

ms0817Contributor I

asked in Email Templates and Coupons

Dot in left corner of email

Hi, when sending a preview email versus sending a live campaign we noticed that there is a white dot in dark mode Outlook in the upper left hand corner of the email- it is only noticed in the campaign- does anyone have any insights on this? https://www.screencast.com/t/JCDaSIEYyjul

stevegContributor I

asked in Campaigns and Flows

Changed Email Associated with Account--lost email flows

I changed the email associated with my Klaviyo account and now I do not see all the email flows I created. Is there a way to get these email flows to appear in the “new” email account?

LauraPerkinsContributor I

asked in Campaigns and Flows

Adding 'Back to Product' button to Browse Abandonment

We have created a Browse Abandonment flow and included the dynamic blocks for product image, name and price for the product they have browsed on site. We would like to direct them back to the product they have browsed from this email but I can’t see what code I need to include to send them back to that product? Please can someone point me in the right direction so I can add this to the email and get the flow live. If this isn’t something that is best practice, I would be grateful for a recommendation of what we should do? Thanks, Laura

lonsilonContributor I

asked in Integrations and Reviews

How to disable Historical Data Sync, after store migration in Shopify?

So i had a shopify store connected to my klaviyo account for the last 2 years with over 50k orders. My email marketing was setup with klaviyo without any issues. For particular reasons, I had to delete my shopify store, not before i exported all the data including customer and order data, and imported it into my new shopify account.Long story short- I now have a a new shopify store that contains all the data from my old store. i want to connect the new store to the old klaviyo account, without klaviyo syncing historical data, as if it will import historical data from the new store, i’ll basically have all the data appearing twice.So i want klaviyo to utilize the past data from the old store which is already on it, and collect only future data from the new store.Can anyone explain how can I do something like that?

mpenvenContributor I

asked in Sign-up Forms

Copying a pop-up "to destination"

Hello,I’m looking to duplicate my pop’up form to another destination. Is it possible or is it only possible with the templates of emails ? Thank you

Farhad HosanContributor I

asked in Campaigns and Flows

Email verification

How many email i can verify under one domain?

j.singlerContributor I

asked in Campaigns and Flows

Back-ordered Email from Shopify

I am looking to create a flow that triggers an email that will be sent to customers when an item they ordered is back-ordered / drops to 0 inventory to all open orders with that product as well as any new orders until the product is back in stock. The client use drop ship so when things go out of stock they manually update it in shopify and same when they get an update that its back in stock.What is the best way to set up that flow in klaviyo?

3000month2021Contributor I

asked in Email Templates and Coupons

Can you combine coupons, change the background color of a block and fix broken product images?

hi, 3 questions - thanks in advance for you thorough answers coupon update the the block color - NOT just the background color around the text. “cyber monday deals” product image error ************************** Can the coupon generated at klaviyo combined with shopify coupon. Buyer can only put one coupon code on checkout page but I just want to double check with you Trying to change the color of the template “Cherish the moment”. But I am unable to change the color of the block. The best I an do is to change the background text color and it’s not what we want. Please show us how to change the block color. We recently updated shopify product image and now the product in the email look like error. Since we didn’t need to upload product image but simply “select from the catalogue, I don’t think we need to select product all over again --- Can you confirm if we need to “re-select” the product update all our emails or not?

devin207Contributor I

asked in Integrations and Reviews

SMS consent from Clickfunnels to Klavio via Zapier

I’m having problems getting SMS consent to send from Clickfunnels to Klavio.I’ve tried adding a custom field in Zapier with sms_consent but that doesn’t seem to work.I’ve also tried using the webhook document https://help.klaviyo.com/hc/en-us/articles/360054803711-Guide-to-Collecting-SMS-Consent-via-APII think I have everything set up a but it doesn’t seem to be passing the sms_consent.Any ideas on how to get it working?

Jess PelContributor I

asked in Campaigns and Flows

Placed Order Flow doesn't trigger

Hello guys,I just need your help on this one. I have already test purchase and it is even shown in the trigger previewBut it does not show on the flow analytics. I did not receive the email either.Can someone please help on how to fix this.

FunProjectorContributor I

asked in Sign-up Forms

Signup form popup appeared on unexpected page

Hi allI've created a signup form to my Shopify store, and I set the Target & Behavior to "Exactly matching my homepage url”:But the problem is sometime I still see the popup at the other pages, like collection, product details or even checkout page. And this unexpected popup is the form BEFORE I customize the style.This is my form after styled:and this is the unexpected form: Have you ever met the same issue? Does someone can give me a solution? The signup form I'm using is the "First order discount" popup.This is my dev store url: https://fun-projector.myshopify.com/ Thank you.

MakersRandersContributor I

asked in Lists, Segments, and Profiles

Add holiday booking time to profile property

Hi, I’m doing email marketing for a campsite. I would like to send a flow to people before and after arrival. The booking system used is not integrated with Klaviyo - so what is the easiest way to add time of arrival into my subscribers’ profile? If the only way is to do it manually - will it then be possible to - for example - upload an excel-file with emails of people who have booked (without a specific date) and have the system automatically ad a “booked” tag to those profiles? Any suggestiones? Kind regards,Kristine