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lafarrayContributor I

asked in Sign-up Forms

New Products and Coupon Form Pulling in Old Product Data in Popup

Not my question. My question is how do I pull products from a new store to add a specific coupon to? My old store’s products are pulling up, but the new store appears to be linked because I created a popup that works.

Marketing VDKContributor I

I'm having trouble uploading a CSV file for an SMS campaign

I'm using the klaviyo guide to upload the file, it looks like this: but every time I try it tells me: “There are columns missing from the selected file. Please check your file and try again.”Email Firts Name Last Name Consent Phone Country Timestamp ingvaloluisa@gmail.com Luisa Avalo ['email', 'sms'] +18019184259 USA 2021-15-11 18:00

jennymPartner - Gold

posted in Lists, Segments, and Profiles

The challenge with owned media being dependent on paid media

I’m noticing that traffic has been significantly down due to the recent iOS14 changes for Facebook Ads. This of course makes a great case for Owned Media as Email & SMS are winning. However, the challenge in this is that email & sms list growth has always *partially* dependent on the success of a brand’s paid ads strategy (unless they were lucky enough to get traffic from organic social and other non-paid avenues). With Facebook Ads bringing less & less traffic in for brands, what are ways that “owned media” teams can help to further close the loop with list growth without having to be reliant on Facebook traffic? Contests & Sweeps are one way. Starting an open thread here on what other methods are out there.

ExoteryContributor I

asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not displayed in the Klaviyo list

Hello, I am using the Shopify form for newsletters on my Shopify site. The Klaviyo app is also set up successfully. If someone registers using the Shopify form and has successfully double opted in, then I find him under "Customers" in Shopify and I find him under "Profiles" at Klaviyo, but I don't find him in the "Newsletter" list where I do would like to have him. Because of this, the flow cannot get a trigger and start. In my Klaviyo app on Shopify I also stated that the customers who are accepted into Shopify should be added directly to the klaviyo "Newsletter" list. Does somebody has any idea? Double opt-in ist deactivated in Klaviyo cause shopify does this step. Thank you :)

mccormick813Contributor I

asked in Sign-up Forms

Trying to connect Shopify Store for Embedded forms

Been working to include an embedded form in my Shopify website. I’ve installed the integration app and everything says it’s connected and updated. However, when I go to publish an embed form, it says there is no connection. Can anyone help with this issue? I feel like I’ve tried about everything! Thanks in advance.

asked in Sign-up Forms

Analytics

Hi there, We’re running some A/B tests on pop up sign up forms at present. We ideally also want to dig into which pages are converting to email sign ups - so far can’t find a way to find this information in the form analytics. Is it possible to run a report showing the number of sign ups per URL for a pop up form? Thanks

LesContributor I

asked in Accounts and Settings

Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem?

lotuskbadContributor I

asked in Lists, Segments, and Profiles

VIP advanced Segment

I am looking to build a segment out for VIP customers who spend more than $200 per purchase when there is a sale. Any ideas on how I can accomplish this?

bill.hamiltonKlaviyo Employee

posted in Campaigns and Flows

BFCM - Flow Customizations

Hello Community!With BFCM fast approaching I wanted to start a discussion around flow customizations for the weekend.There are a few obvious points, for example: Update the content within your flows to reflect the incentive or value prop you are providing for BFCM and make the templates appear more holiday themed/inspired.Outside of that though another great example would be to update an abandoned cart flow to reduce the time delays between each email. Our default time delays for an abandoned cart flow are 4 hours before the first email and 20 hours after that for the second. Given the urgency often experienced during BFCM it may be a good idea to condense these interactions and accelerate the communications with the customer. For example update the time delays to be 1 hour after the started checkout and 4-6 hours after the first email that the customer would receive a follow up. Of course keep an eye on the data that results from any change to ensure that we are not unnecessarily spik

TriaFosterContributor I

asked in Campaigns and Flows

Seeing up Instagram Feed using RSS and Displaying in an email

I setup my instagram feed using RSS. I can see the content while in RSS. I followed the instructions and added this feed to Klaviyo. When I select preview, it shows the correct HTML, but not the pictures. Is that correct? My feed name is simply Instagram. Also, when I added the snippet of HTML to my email that was recommended in this article https://help.klaviyo.com/hc/en-us/articles/360004384031-Using-Instagram-Content-in-Emails and changed the FEED.NAME to Instagram, it only shows 3 ‘missing picture’ icons in the email when I do a test send. Any recommendations?

Vincenzo CasseseActive Contributor I

asked in Campaigns and Flows

View Campaign Analytics and Hour Sent Times

Can I view an analytics report of hour opened of every campaign in a favourite frequency time? For example can I view in the last 2 week what is the hour opened email of my target?

SunnyContributor IV

asked in Campaigns and Flows

How Do I Send a Transaction Email for Product Recall?

Hi Experts, An urgent question. We have a product recall email ready to be sent to all the customer purchased that product, even the unsub scribers as well. I have created a segment with all the customers purchased the product and included that in the transactional flow, To send them this email, I have back populated all the recipients but so far it is showing 0. Is there anything that i am missing or is there any other way to send all these customer product recall email.I would really appreciate if some one can respond to it asap. Thank you so much in advanceSunny

NikkiWhoopsContributor I

asked in Campaigns and Flows

Checking if email campaign has sent correctly

I set up a campaign for Black Friday (I think...)How do I check if an email campaign has sent correctly?

emma_hugewinmediaPartner - Silver

asked in Accounts and Settings

Account Disabled after first campaign, any way to get the account balance back?

Hi there, I have a lead, he just created Klaviyo account and imported old contacts then sent the first campaign. But his account now has been disable. Please advise if he can get the balance back? Looking forward to your support.Best Regards,Emma

AmmaOContributor I

asked in Lists, Segments, and Profiles

Revenue performance of Price Drop flow and other flows

Hi there, Having activated a Price Drop email last week, I wanted to report on not only engagement but also the revenue generated by the flow. However, this is not showing in the flow analytics. I’ve been researching and it seems this should be appearing on the flow analytics dashboard but all I’m seeing on mine is Delivered, Skipped, OR, CTR and active on site - there is no placed order metric. I’ve also downloaded the flow analytics to see if it would be on there but it isn’t. Additionally the flow analytics CSV shows no valid metrics (see below). I got a document with 0 on every metric, plus no revenue column. Can you help with this please? Amma

DonActive Contributor I

asked in Lists, Segments, and Profiles

Updating SMS consent status via CSV upload

Hi all,Is there a way to opt-out users from SMS via file upload? I have a list of opt-out requests and would prefer to not have to go to each profile in order to update their status.Thanks!Don

DesireeLContributor I

asked in Lists, Segments, and Profiles

Segmenting by Engagement Percentage

Hi,I’ve seen a lot of questions regarding on segmenting your audience by engagement in terms of days but is there a way to segment your audience by percentage? Say I want to email a group that opens emails 75% to 100% of the time more often than I email a group that opens 25% to 50% of the time.

abbiessammContributor I

asked in Lists, Segments, and Profiles

Recover Deleted Sign Up Form/List/Segment

Hi, I have deleted a VIP form that is embedded on our shopify store. All of the customer/subscriber’s information is on that form. Is there anyway to recover it?

FavewriterContributor III

asked in Email Templates and Coupons

I am having issue moving designed emails to Klaviyo

hile Klaviyo's email builder is very okay, I have come to find some specialized email building tools that focuses majorly on email designing and I have been using these tools (mainly stripo and BeePro) to design my emails and I have had some beautiful email templates created. However, I noticed that when I moved my templates over to Klaviyo, they were only rendered in HTML and can only be edited in HTML. I don't have no knowledge of HTML so this has been a very big issue for me.Although, for me, I could have said this is still fine as I can just completely design my email using these tools and just simply move them over to Klaviyo for sending but then, I am a freelancer and I only work mainly with Klaviyo.I can't design templates that will require my clients to be editing it's html codes if they want to reuse it and not all of them will have stripo or BeePro account where I could design the templates and save it there for them to be editing and exporting to Klaviyo when they need. Wh

jordankContributor III

asked in Integrations and Reviews

GoDaddy and Klaviyo Integration

Hi there,I was wondering if you can do email marketing if a website domain is through GoDaddy? Can Klaviyo integrate GoDaddy? Or is there anything special I need to know? Thanks!

Leo Pure ElectricContributor IV

asked in Campaigns and Flows

Dynamic Store content module based on location

Hi I’d like to add to my emails a content module with the closest store for my recipients. We’ve got 18 stores across the UK so how could I make this happen? Ideally I’d use distance to postcode to define the content (both copy and image). This is for both campaigns and flows. Thanks Leo

maries284Contributor I

asked in Integrations and Reviews

New Thirdparty Integrations

Hi Community Members, I am new to Klavyo. Provide me reference / steps for new third-party integrations.

angeloContributor I

asked in Campaigns and Flows

Updating Flow Trigger

Cometí el error de de crear mis flujos solo. sucede que iniciaran a enviarse cuando no deben hacer. solo debo cambiar la configuración de disparo. alguien sabe como puedo hacerlo ??gracias

Sam01Contributor I

asked in Integrations and Reviews

Why does Woocommerce say there is an SSL error when I re-integrate?

Unable to access: https://www.*****.com/wp-json/wc/v3/. SSL error. Why is is showing? I tried to re-sync klaviyo and woo commerce but this error keeps on showing. How do I fix it?