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6581 Topics

M
Contributor I
Mckenzie.RappContributor I
asked in Campaigns and Flows

Product Titles on Flows

I have an Abandoned Cart flow set up and the product titles are all showing up in one group below the images. I am trying to figure out how to have the product name under the corresponding product image. any insights?  Thank you!   

1
alex.hong
8 months ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Integrations

Why am I getting a 500 Server Error?

Hello, Ive been using klayvio just fine for some time now. However in the past couple of weeks we’ve been getting strange emails from customers and basically its because the flow triggers arent working in klayvio due to our periodic sync not working. Ive contacted support and they inform me that it is a 500 server error and its likely due to woocommerce not being set up proplerly? Seeing as I am the one who manages woocommerce can someone please help me with this issue as it has been working fine for months. could it be due to the new wordpress update?  I have made sure plugins are up-to-date and I have deleted them and re-integrated and re synced old data but I still seem to be getting this error.  I have also put in a request to my server host to add what support suggested. Any further suggestions would be greatly appreciated as the support guy couldnt really give me anything to work on except for essentuially ask someone else!  

1
David To
Community Manager
8 months ago
B
Contributor I
BMBeckyContributor I
asked in Campaigns and Flows

How do I use metric-triggered flow to target customers that purchase multiples of 1 product?

Hi,I’m trying to target a Flow at customers that have purchased the same product multiple times in their first order but I’m not sure how best to do this.For example I want to target a customer that purchased Product A with a quantity of up to 7.How can I do this without using a segment?Thanks in advance!

1
Mailbox Manny
Partner - Silver
8 months ago
B
Contributor I
blissyContributor I
asked in Campaigns and Flows

Can the Trigger of a Flow be changed to another List?

Looks like Flow has been set up, it’s tough luck for changing the trigger?

1
Mailbox Manny
Partner - Silver
8 months ago
S
Contributor I
surumanContributor I
asked in Accounts and Settings

I accidentally sent 10K subscriber emails but i'm on the first plan (1500)...how did that work?

i’m baffled what happened, I basically had an opt-in email list after collaborating with a huge national company for a competition and we got a really good participation rate, which meant I had 10K emails consenting to subscribe to our newsletter. Great, I didn’t think, and added them all to my email list via import, forgetting that each subscriber is actually sent a flow that welcome’s a new subscriber and gives them a discount.Of course this means over 10K people got sent a welcome email from our flow, not a campaign. So how did this work? I did get 2-3 notfiications that a few ££ had been taken out of my bank account, not large amounts, literally 2-3£. I’m now wondering whether klaviyo is about to destroy my business account with a huge bill of 300-400 dollars because they sent out 10,000 emails to 10,000 profiles? Profiles Monthly Usage 12,000 of 1,500 active profiles806% usedEmails Monthly Usage12,759 of 15,000 emails sent What happened, how do I fix this for next time?  

1
Mailbox Manny
Partner - Silver
8 months ago
G
Contributor I
Georges MPContributor I
asked in Lists, Segments, and Profiles

Missing countries from properties about someone

Good morning,I have an issue regarding locations in Klaviyo.I’m working on a flow and I’d like to send alternative emails to users coming from certain countries.The problem stems from the fact that there are certain countries I can’t find in conditional splits under properties about someone - country.Do you have any advice or fixes?Thanks in advance :)Georges

1
David To
Community Manager
8 months ago
S
Contributor I
sara.sContributor I
asked in Campaigns and Flows

I want to re-create an order in the replenishment flow

Hi,  Like you can do {{ organization.url }}/checkout?wck_rebuild_cart={{ event.extra.CartRebuildKey }} to rebuild a cart from dropoff. I would like to do the same in the replenishment flow. So the customers easy can refill all of the products in one click.  Thanks! 

1
Dov
8 months ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows

Can I retarget blog readers like browse abandonment?

I’d like to send product recommendations to people that read our blog and leave without viewing the products. Can I install a tracking code on my blog pages so that this would trigger browse abandonment flow? For example, if we’re a tour company: reads blog article “top 10 things to do in Venice” and leaves receives email - “save on Venice tours” with the tours being the product blocksthoughts?

1
Taylor Tarpley
Community Manager
8 months ago
J
Contributor II
John ParkerContributor II
asked in Campaigns and Flows

Show/Hide Syntax Based on Item Purchased

Hello,I’m updating our “Order Confirmation” transactional email in Klaviyo and need help building a dynamic content block that only appears when someone has purchased a specific item in their order. What syntax am I supposed to use? Use case: Someone purchases our Match Beauty Bundle Subscription and we want to display a disclaimer that tells them that the price will decrease during their second month. Thanks in advance! John

1
Dov
8 months ago
G
Contributor I
guajastudioContributor I
asked in Campaigns and Flows

Welcome flow + 1st purchase

Hey,New Klaviyo user here. I use another email mkt platform and I had my welcome flow with a specific email to the 1st purchase a client makes. When building the welcome flow and adding a conditional split, i can use the condition “placed an order” but that does not mean it’s the first order. Can someone help me with is, is it even possible to add that specific condition?Thank you in advance

1
Mailbox Manny
Partner - Silver
8 months ago
S
Klaviyo Employee
Sandra QKlaviyo Employee
posted in Analytics and Deliverability

Growth Training: Deliverability and Email Strategy Session 2 (08.30.22)

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy.Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com.

1
viviancao
Klaviyo Employee
8 months ago
K
Contributor I
kyleorContributor I
asked in Sign-up Forms

Preventing customers from filling out a form multiple times.

Hi there,We’re a pet retailer looking to set up a new acquisition flow for new Puppy and Kitten owners. A new form will be created to capture the information of these new customers, including their pet’s name. If a customer were to fill out the form more than once, I’m concerned that they could overwrite their pet’s name or other details. What can be done to reduce the chances of this happening? I’m familiar with targeting by visitor, but conscious of the limitation whereby the customer must be cookied.  Is it possible to:Block customer sign-ups from customers who try to use the same email more than once in the same form? Display or hide dynamic content or fields in a form based on the customer? Thanks

1
alex.hong
8 months ago
Anas Ali Khan
Partner
Anas Ali KhanPartner
asked in Accounts and Settings

Partner Program Badge - 9 Number

Hi there, Recently I become a Klaviyo Partner Program Member as a Freelancer. So right now the badge is not showing in my profile, as you can see?  I know the 9 numbers should be putted in the profile settings, but my main question is Where to find those 9 numbers ?  You will say “ Go to Portal Dashboard, right hand size there is a Quick Links Tab, scroll down , you will see a Forum Key” , Is that you will say BUT BUT That are not 9 numbers, its showing like this k-002134397 ( It’s Showing 10 numbers ) , What should I do now ?

1
Taylor Tarpley
Community Manager
8 months ago
D
Contributor I
Dawson reedContributor I
asked in Campaigns and Flows

starting a new thank you flow without messing up the old one

Hey so currently i have one post purchase thank you flow set up that splits new and returning customers inside of it.i want to set up two separate flows which isnt a problem but i dont want to delete the old flow until everyone thats in it have been fully sent through and i also dont want new purchasers to go into the olf flow.is there a way to set this up? Sorry if it sounds confusing

1
Mailbox Manny
Partner - Silver
8 months ago
P
Contributor I
proecomContributor I
asked in Analytics and Deliverability

Klaviyo add to cart event not showing on preview

 there is no add to cart event when i’m previewing. and if i preview, no image is showing

1
Mailbox Manny
Partner - Silver
8 months ago
A
Contributor I
ahsangaditContributor I
asked in Lists, Segments, and Profiles

Add Dynamic User In Klavio Specific List From Zendesk

Hello,I am working on a flow, where i have to create integration in Zendesk, Basically there are some customers which we want to retarget again, they are something like on hold lead which can become our potential customers,The flow is something like, we are taking follow up from Customers through Zendesk ticket, but after 1 followe if they are not responding, we need to make an automation, where we will target that specific customers, And through that specific automation, i want to fire event so we can move that hold lead customer to Klavio List name  “Future Lead”, So we can remarket again with some good offer,So in this scenarion, i am looking How i can able to move customer details from zendesk to Klavio, to Speific “Future Lead List”, Please Tell me if there is any scenario, Currently its only showing the method to upload CSV of specific users, I want to make it automaticlooking for the response.Thank You

1
stephen.trumble
Community Manager
8 months ago
D
Contributor I
DJHargroveContributor I
asked in Campaigns and Flows

Will emails be sent retrospectively after a new flow is set up?

Hi there, I've just set up a 'product review' flow and it's now live. Will this send a retrospective email to all customers who have previously ordered, or just those who order from today?

1
stephen.trumble
Community Manager
8 months ago
M
Contributor I
martina.profumoContributor I
asked in Accounts and Settings

Unclear charge on credit card

My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

1
stephen.trumble
Community Manager
8 months ago
F
Contributor I
FmatosContributor I
asked in Campaigns and Flows

How to automaticaly remove someone from a segment after the flow ended, so that they are excluded from facebook ads .

Hey, i would like to ask your help on this topic.  I created a segment of people that was active on site at least 5 times in the last 30 days and created a 5 email flow. The goal here is to provide a limited ( 5 days) discount. I have integrated with facebook that segment, so i can target that people via email and ads. But after 5 days pass and they received all five emails  i wish to remove those people from that segment so i dont keep showing them ads on facebook about that topic. But i also want to allow the client, if weeks later they become active 5 times again tey go back in to the flow and start receiving ads again. So the question are:1 - Is there a way to exclude someone from the flow after it has ended, so that facebook excludes those people, and also allowing them back on if they fulfil the same requirements. Thanks for you help!

1
stephen.trumble
Community Manager
8 months ago
C
Contributor I
cayleejestContributor I
asked in Campaigns and Flows

My flow won't send emails to my segment

I created a new flow that won’t send any emails to this segmented list. I have a filter that states when someone subscribes to the list and if someone is in the list and I have back populated the flow   

1
retention
Partner - Platinum
8 months ago
S
Contributor I
sunnymarContributor I
asked in Email Templates and Coupons

URL is HTML encoded in received email

Hi everyone,  We are facing this issue and we haven’t received any response from Klaviyo support yet. We hope that we can find a solution here.The URL we added to email is as in the attached picture but the URL when we received is:/reset?reset=hRn4QKg5BfdsILpOULORlMjfZ7PuTf%2Fnxc1q3e7YYDfZngZVsL3Rd53neLcN1ue3wg7E7ObA+zw4I3LMN5Tfmg%3D%3D It looks like we have HTML encoded automatically. We’d greatly appreciate if you have any solution for this. Thanks and best regards, 

1
alex.hong
8 months ago
T
Contributor I
tris68Contributor I
asked in Campaigns and Flows

Notifying a Contest Winner

I created a Sign Up Form for potential customers to enter to win a free item in my store. I’ve selected the winner & I thought all I’d have to do was create a segment with the winners SMS to notify them, but I can’t seem to create a segment with only that person.It won’t let me filter by phone number.Any suggestions on how to do this?

1
Mailbox Manny
Partner - Silver
8 months ago
C
Contributor I
Claudia GalvánContributor I
asked in Campaigns and Flows

Date Flow with Monthly Check Ins

There is a way to do with a property of the date of birth, for example if you were born on August 1, 2022, you will receive the information of 1 month of birth, another example, if you were born on August 20, 2021, which will the information of 1 year of age arrives, the idea is to build a flow that accompanies the pet owner for the entire life of the pet, and that moves automatically through the flow, it could be based on months of age, because if do you put the puppy option, how would it be changed to the adult stage? And it is also to accompany you month by month in what you need to care for and maintain it, it is as if you had your veterinarian at your side and gave you the instructions to keep your dog in the best health.

1
alex.hong
8 months ago
H
Contributor I
home dwellerContributor I
asked in Email Templates and Coupons

Switch to New Editor button is not visible

I have opened one of my classic templates to update to the new editor, however, the ‘Switch to New Editor’ button isn’t at the top right corner as it appears in Help instructions.

1
Mailbox Manny
Partner - Silver
8 months ago
Y
Contributor I
yoghan9Contributor I
asked in Analytics and Deliverability

Why are my welcome & abandon cart emails going to SPAM?

I’ve been working with a new client for the past 3 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. Their list was less than 1000 subs.We since updated the hosting records for a dedicated sending domain. We have not been able to get the emails out of SPAM, even if we are just using the Welcome Flow and Abandon Checkout emails.Although traffic is small, open rates vary week to week from 0% to 20% on these flows.We have begun sending weekly campaigns to engaged customers of about 100 (and growin) for the past month and are getting 30-40%+ open rates. But it is not translating to deliverability for new subs into the flows.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.Ryan

1
Taylor Tarpley
Community Manager
8 months ago

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