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j.singlerContributor I

asked in Sign-up Forms

How to only show one popup signup form at a time

Is there a way to only have one pop up show at a time? We have a fly out popup to show immediately when a subscriber enters the site and we also have a exit intent pop up to show when a visitor is exiting the page. I added a time delay to the exit intent to hopefully solve this issue of having both forms show up at the same time.

proudaxolotlContributor I

asked in Accounts and Settings

Adding domain verification records within Shopify

I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?

dan deyongContributor II

asked in Lists, Segments, and Profiles

Why is my main subscriber List Number Higher than my Active Profiles in My Account?

Hi I have recently cleaned my list and my profile shows I have 4000 active profiles and yet my subscribe main list is 5680. How do i align my list and active profiles? I also not that if i want to send an email campaign the number it goes to is less than the 4000 active profiles. Look forward to hearing from you guys

CariabaContributor I

asked in Campaigns and Flows

Flow- Pairing Specific Items/products (and possible configuations) with specific emails

Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example: If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails). Or If I purchase product A & C, then that gets another email. Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated!

mikebrother95.txgContributor I

asked in Campaigns and Flows

How to save total order value of 1 customer?

Hi everyone,I’m Mike Brother from TXG Corp. I'm having a bit of a problem, hope you can help.1. I have created a new property: "Order value" to save the order value of 1 customer in each purchase. However I don't know how to save that value when using flow. I can only save the values that I enter myself @@2. If problem 1 above is solved, I want to have an attribute that stores the total order value of 1 customer who purchased on my website. I don't know how to add it up. Please help meThank you very much !!!!

l.cummingsContributor I

asked in Analytics and Deliverability

All of my emails are bouncing. Need help please

I'm having trouble with my emails. They all are bouncing. I just recently migrated my Wix account to Shopify. I've set up my Klaviyo account and a few flows, but none of the flows are reaching my customers once triggered. Also i sent myself a test email and it still bounced.Am I missing something on my end? I’m not sure why my emails are bouncing.

jfcatalanActive Contributor I

asked in Campaigns and Flows

Changing Time Delays "Mid-Flow"

Hi, Above is a screenshot of a flow I'm building for a customer survey we'd like to launch.The functionality is meant to allow us to gauge the success of the email against half of the survey population. That way we can update the email/campaign for the other half.I created a time delay of 30 days to keep people not in the split in the flow. However, we may not necessarily want to wait the full 30 days if the first half is successful.If I changed that to 1 day after the flow is turned on, will everyone caught in that time delay be moved on after 1 day?Thank you!

Jay001Contributor I

asked in Accounts and Settings

Is Dedicated sending domain recommeded for new users?

We need your suggestions.Is Dedicated sending domain suggested for new users?We are setting up our website and want to use klaviyo.We came across a dedicated sending domain.We can set it with go daddy where we got our domain from.However,We are not sure how we can warm it up as all blogs are talking about warming as we don't have an email list and will there be any complications if we start a dedicated server in the initial stages.We are looking for your speedy response to proceed forward.

Jay001Contributor I

asked in Accounts and Settings

MAIL TESTER TERMINOLOGY

NEED HELP UNDERSTANDING MAIL TESTER TERMINOLOGY-0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily validThis rule is automatically applied if your email contains a DKIM signature but other positive rules will also be added if your DKIM signature is valid. See immediately below. -0.249 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.001 HTML_FONT_LOW_CONTRAST HTML font color similar to background -0.001 HTML_MESSAGE HTML included in messageNo worry, that's expected if you send HTML emails -0.001 UNPARSEABLE_RELAY Informational: message has unparseable relay lines -0.001 SPF_HELO_NONE SPF: HELO does not publish an SPF Record

DH5Contributor I

asked in Campaigns and Flows

Replenishment Flow Product Quantities

Hi All, despite the content already available in “Limiting replenishment flows by ordered quantity” and “Creating a Replenishment Flow” I’m still having trouble building out the logic for my own replenishment flow. Our product can be purchased in 1, 2, 3, 4, or 5 bottle options (each bottle represents 30-day supply)...with the option to purchase any quantity of those. So how do I efficiently build a flow for customers who only has a 30-day supply (meaning they bought Product A - 1 Bottle - Quantity 1 only once) so I can time the refill reminder according to that specific supply? Then the same for a customer with a 60-day supply (meaning they either bought Product A - 2 Bottle - Quantity 1 OR Product A - 1 Bottle - Quantity 2). And so forth. The suggested logic in the articles above don’t seem very efficient. And they don’t seem to be properly filtering out customer who may have bought multiple quantities of any given product. Woo Commerce shop if that makes any difference.

DeonContributor I

asked in Campaigns and Flows

Sending a Welcoome Series flow after another flow

How do I suppress a welcome series? I have a e-mail course, so when they sign up for the course, I don’t want it to kick off the welcome series simultaneously, but i want the welcome series to kick off AFTER the course is finished?

CreatorboxxContributor I

asked in Analytics and Deliverability

My mails don't fire at the right time!

I have throughly gone through setting up my Klaviyo account to the best of my knowledge and research. However, even after setting every timing right and keeping the automations set correct, most of my mails don’t fire. Some do at some odd hours in the day, but for some the mails don’t fire instantly. I have seen mails delivering around 11-19 hours past the trigger. I have 2 mails with disabled time delay, so that they fire immediately after the trigger is made, but sometimes they just don’t do. And that keeps me unsure of all my users getting the important info at the right time. Does anyone know of any such glitches or bugs with Klaviyo, going on currently, or what other possible reasons could it be for the above? Would appreciate any help!Thank you

leenameenaContributor I

asked in Email Templates and Coupons

Syncing Klaviyo and Shopify Coupons

I have integrated Klaviyo and Shopify. I noticed that coupons I am creating in Klaviyo are not syncing with shopify coupons. Are they supposed to sync? Am I missing something?

JontsContributor I

asked in Sign-up Forms

Can I Update profile properties with legacy forms?

Hi,Can I use legacy forms to create custom profile properties for existing profiles, rather than create new profiles with new custom properties?I want to collect existing users’ birth dates, and the manage subscription page is not a good enough solution, as I cannot use a date picker, and users must use the American date format for Klaviyo to update the field as a date field.Thanks

tianaContributor I

asked in Integrations and Reviews

Landing page platform that integrates with klaviyo

Hey everyone can someone recommend a landing page platform that integrates with klaviyo and postscripts??? I know Klaviyo and postscripts integrates with each other what I want to do is create a landing page for a lead magnet to collect phone numbers that goes in to klaviyo then from klaviyo it goes into postscript

I-RokContributor I

asked in Campaigns and Flows

Add to cart event

Every add to cart button on my website has different id and when i use the class notation snippet even than it is not working so please do tell should i copy the whole class or something specific?

I-RokContributor I

asked in Sign-up Forms

SMS Popup form removal

I want to get this sms pop up removed but i cant find it anywhere to if you guys know where i can find it in the code do tell

IamfarhanContributor I

asked in Sign-up Forms

Validation and Consent details when creating a Custom Signup Form in Shopify

Hi All,Is there any way to show validation on Custom Klaviyo Flyout form when customer tries to submit the form in Shopify? Also, I added 2 checkboxes one is for “Privacy Policy” and other is for “Newsletter” attaching the screenshot below: and using consent for these: But where I see the record in klaviyo that the customer select these checkboxes?Your response would be highly appreciated. Thanks,Farhan

Chloe_allplantsContributor I

asked in Email Templates and Coupons

How many people are using dark mode?

Hi there, is there a report/way to measure how many people are using dark mode to read campaigns we are sending? I’ve seen surveys that quote around 80% of people are using dark mode on their devices but was wondering if you have any stats on this in klaviyo?

chrishContributor I

asked in Email Templates and Coupons

How to prevent images from stretching on Outlook mobile?

Hi all, any advice on preventing images from stretching to full screen width on Outlook mobile? I’ve set ‘Image Width” to ‘150px’, set “Stretch Image” to ‘inherit’ yet every image stretched to full screen width. I’d rather not have to create mobile only versions with extra padding for every image in every email.

GESContributor I

asked in Lists, Segments, and Profiles

Campaign email list lower then active profile

We are trying to clean up our active profile for cost and better segmentation. Every campaign we send can only be sent to 14k email but our active profile show more then 19k. How can we clean up our active profile to remove user that does not want to get emailed. Maybe to clean up this list or try to re-engage those email with a flow

IrrraExpert Problem Solver II

asked in Campaigns and Flows

How do you hide a block of discounts in an email based on inbox provider?

How to make a block of discounts invisible in master template for Outlook 2010, Outlook 2019? How to register code for Outlook 2010, Outlook 2019?

ASewContributor I

asked in Lists, Segments, and Profiles

Why is Data not showing in my Analytics Tab?

Please can someone advise how we can get support from Klaviyo? Since yesterday I am having issue viewing our Analytics.. No data’s showing..