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6651 Topics

B
Contributor I
bg90Contributor I
asked in Integrations

Adding SMS Consent with Zapier troubleshooting - Failed to create a run python in Code by Zapier Your code had an error

I’ve followed the instructions on https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier Everything goes fine until testing the action, I get:Failed to create a run python in Code by ZapierYour code had an error! Traceback (most recent call last): File "<string>", line 22, in the_function KeyError: 'phone_number'

1
David To
Community Manager
10 months ago
T
Contributor I
teikhonContributor I
asked in Sign-up Forms

Tracking Signup Form individual input with Google Analytics

Hello All,I'm referring to the documentation links here:https://help.klaviyo.com/hc/en-us/articles/115005077027-How-to-Configure-Google-Analytics-Goal-Tracking-for-a-Signup-Formhttps://developers.klaviyo.com/en/docs/track-klaviyo-form-activity-using-javascript#additional-event-detailsIt is not clear to me if we can track more data on where users fill in the form input until. Can we track the form inputs before users leave the form without submitting the submit button? For example: ( refer the attached file ). Can we track either first name or email input live event where users have inputted but without submitting the form?  We want to track where users leave the form without submitting the form.  

1
David To
Community Manager
10 months ago
E
Problem Solver I
eCommetryProblem Solver I
posted in Integrations

Cannot retrieve Klaviyo snippet for web tracking for Google Tag Manager "Script was not installed correctly"

Hi,I’m working with a client who uses WordPress for their CMS with WooCommerce, I want to retrieve the Klaviyo snippet for web tracking using Google Tag Manager.I heard that Klaviyo.js is automatically installed when the Klaviyo plugin is installed and integrated with WooCommerce.It says in the Integrations tab in Klaviyo that WooCommerce is Enabled. It also says in the Klaviyo plugin settings within the WordPress dashboard that “Your Klaviyo + WooCommerce integration is connected!”However, when I click on the Account Dropdown in Klaviyo and select Setup Web Tracking, I get taken to a page that is for installing the Klaviyo WordPress Plugin. Since the Klaviyo plugin is already installed, I ignore the Step 1, but when I enter the URL of the WooCommerce store in Step 2 I receive the error message Script was not installed correctly.Does anyone know what’s going on?

1
alex.hong
10 months ago
C
Contributor I
CaptainMikeContributor I
asked in Integrations

Moving Woocommerce Transactional Emails to Klaviyo

Hey everyone, We currently integrated our Woocommerce account with Klaviyo. We would like to setup a custom post-purchase flow after an order is placed, combining both transactional emails like order confirmation & shipping details, each at a different time, while also sending two addtional - marketing related emails to build relationship with customers. I'm very familiar on how to setup and create custom flows, but need some guidance to how we could move our current default transactional emails from Woocommerce to Klaviyo and what are the steps?

1
alex.hong
10 months ago
T
Contributor I
TKLABELZContributor I
asked in Sign-up Forms

Creating a signup form

I am having trouble creating my sign up form pop up on my shopify and link it to my website. I have tried 3 times and it did not work. I need help, if possible through zoom

1
Dov
10 months ago
V
Contributor I
VoibonContributor I
asked in Lists, Segments, and Profiles

Will Klaviyo clean mail list for me or I need to clean the mail list by myself?

Will Klaviyo clean mail list for me or I need to clean the mail list by myself?

1
stephen.trumble
Community Manager
10 months ago
D
Contributor I
DCBDContributor I
asked in Campaigns and Flows

Setting Flow Conditions

Hello! I am revamping our product reorder email flows and we have since added a subscription service to our website. Customers who sign up for the subscription are auto billed for their next 2 orders and will not need to get reminder emails from us to reorder. When I am building the flow conditions what can I use to exclude those customers from entering the flow? 

1
alex.hong
10 months ago
J
Contributor I
jvanreesContributor I
asked in Sign-up Forms

Migrating to Custom Coupons in Signup Forms

We currently send a unique coupon code using a “Welcome Flow” that is triggered with a signup form. I’m excited about the ability to show the unique coupon code in the signup form confirmation but would like to have to also have the same unique code continued to be sent in the “Welcome Flow”.Is there a way to ensure the user is presented with the same unique code in both the signup form and in the flow?

1
stephen.trumble
Community Manager
10 months ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Email Templates and Coupons

How to create static coupons inside Klaviyo?

I know it is possible to create dynamic coupons inside Klaviyo but is it possible to create static coupons?

1
David To
Community Manager
10 months ago
V
Contributor I
Vicki LContributor I
asked in Sign-up Forms

Connecting Shopify Buttons to Klaviyo Sign Up Forms

I have 2 different buttons on my shopify landing page that I want to connect to my klaviyo sign up form.  I have the form done and set as a pop up.  I have it exactly matched to my landing page url.  How do I connect it to the buttons on my shopify page?   I did see where you had to paste some html code into the content on the page setup.  However, when I did this it just showed up as code on the top of that page.  What am I doing wrong?   

1
Taylor Tarpley
Community Manager
10 months ago
L
Contributor I
LyaContributor I
asked in Campaigns and Flows

How do we evaluate email marketing performance? How to audit Klaviyo account? How to collect more email? What are best engaged segments?

Hi everyone,I’m new to email marketing and hope you guys here could help me with the following questions:How do we evaluate email marketing performance? Do you guys have benchmarks for sign-up form, flow & campaign to know what your current level is in doing email marketing? I have researched a lot on communities, Google and asked for some experts but I have not found the best way to make a report and evaluate our performance. Please give me some advice. What is the best way to audit our Klaviyo account? The document from Klaviyo to guide how to audit our account is a little general. I would like to make a detailed audit. Could you guys here share me some ways, tips, suggestions or templates that I could follow? What are efficient ways to collect more emails aside from sign-up forms? Currently, I only grow email list by creating flyouts on website. Please advise me some ways in order to collect more emails from other sources. What are the best segments for sending email campaigns?

1
alex.hong
10 months ago
H
Contributor I
HEMPAContributor I
asked in Sign-up Forms

How to connect an embeded sign up form to my Shopify Website?

I’ve created an embeded sign up form in Klaviyo which i want to connect to one specific site on my Website. I connected my Shopify store with Klviyo and did all the necessary steps (copying the code in a custom liquid form on my site etc.)Still my sign up form isn’t visible on my Shopify site. Can someone tell me why? Did i miss a step? Or is there more code i have to add directly to my Theme code?

1
alex.hong
10 months ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows

How can I create a Re-Engagement campaign with CTA to unsubscribe or manage preferences?

I’m wanting to create a re-engagement campaign for my business. I’ve been doing some research on templates and a lot of brands show subscribers YES or NO CTAs. If someone clicks NO I think they should be taken to a page that is confirming they no longer want to receive emails or are opting out. Unfortunately my business is not technically capable of that.Are there any alternate landing pages people have used or is a there a option available in Klaviyo for this? Thanks all.

1
Taylor Tarpley
Community Manager
10 months ago
A
Contributor I
April FordContributor I
asked in Integrations

Why can't I add a page for Facebook Lead Ads in the New Pages Experience of FB?

Is anyone else having issues connecting their Facebook Lead ads integration? I have successfully connected the advertising account and audiences but it’s not loading any Facebook pages I am admin of.  I have logged with support with no response. Any help would be greatly appreciated. 

1
Taylor Tarpley
Community Manager
10 months ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Access "Tags" tab for the new Klaviyo Homepage

Now that the interface has been updated, there is no more a dedicated button to Edit Tags. Where do I find that now?

1
Dov
10 months ago
H
Contributor I
HOSContributor I
asked in Campaigns and Flows

Sending a Flow to New Users who Join a List

Hello, I have a list that people have subscribed to for an online program that starts on Monday. I want to send them all an email with information about the program tomorrow, and for each new person who joins the list to be automatically sent this email as well. Do I need to create a campaign to send to everyone the list first, followed by a flow after, or does the flow automatically send to everyone that is already in the list? Hope this makes sense. Appreciate any guidance. Thank you. 

1
Dov
10 months ago
L
Contributor I
LelaContributor I
asked in Integrations

Few issues

Hi,I have a few issues I hope someone could help me with. First, I updated the templates of my Thank you for your order flow, but for some reason the old email are still sending. Any idea why? Secondly, on the same email flow I was updating the tigger for only 3 collections, but when saving I get the error  403 and 404. I did a quick research on how to solved this, so I landed on this article  but when trying to create a private API it says “Unable to create key. Thannk you for any help or support to point me in the right direction :) 

1
alex.hong
10 months ago
O
Contributor I
OliviettContributor I
asked in Campaigns and Flows

Tag is not showing to flow filters

Tag is not showing to flow filters. It only shows $ValueI can't see this, only can see the pic up here. 

1
alex.hong
10 months ago
T
Contributor I
tanguscoContributor I
posted in Email Templates and Coupons

Abandoned cart email with integrated 1 time coupon

Hi community!I am trying to set up an abandoned cart email with a “Go to cart” button that directly applies a 1 time coupon discount code.These are the codes that I tried to apply under the button{{ event.extra.checkout_url }}/&discount={% coupon_code 'OFF15' %}{{ event.extra.checkout_url }}?discount={% coupon_code 'OFF15' %} However when I tested it out the link brings me directly on my main page instead of send me on the abandoned cart page with the discount code already applied.I don’t understand were I messed up.. pls help me :)Notes:-Coupon tested and it works alone in the preview-{{ event.extra.checkout_url }} code also works alone  

1
stephen.trumble
Community Manager
10 months ago
M
Partner - Platinum
MagdyAbdelaalPartner - Platinum
asked in Email Templates and Coupons

How to populate previous month name?

Good Morning,I’m trying to populate the name of the previous month, but I couldn’t find any documentation on how to do so.I only did find the tags for current day/month/yearwhat I'm looking for is a tag for the previous month & year, or how to do these simple operations: ({% current_month_name %} - 1 month)( {% current_year %} - 1 year ) Thanks

1
alex.hong
10 months ago
M
Contributor I
MissionMedContributor I
asked in Lists, Segments, and Profiles

How to manually send consent emails to manually added individuals?

I have quick-added people to my List when they are leads through phone calls. How do I manually send them an email opt-in email?

1
Taylor Tarpley
Community Manager
10 months ago
D
Contributor I
dasmarketing007Contributor I
asked in Campaigns and Flows

Why am I seeing a white screen when trying to schedule a campaign AND access support?

Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?

1
Taylor Tarpley
Community Manager
10 months ago
L
Contributor I
lmontyContributor I
asked in Campaigns and Flows

Issue with img src html

We are attempting to use images from a data feed in a campaign but when we enter the following information, Klaviyo then updates it with no warning!CODE WE ENTER:<img src="{{ item|lookup:"media:content"|lookup:"@url" }}" />KLAVITO CHANGES TO:<img media:content="" src="{{ item|lookup:" />Has anyone seen this before? Any advice? It’s really frustrating us!

1
stephen.trumble
Community Manager
10 months ago
A
Contributor I
Arwin_SContributor I
asked in Lists, Segments, and Profiles

How can I calculate the Historic CLV and Total CLV in the CLV Calculation Template from the Predictive Analytics Course?

I am currently taking this course - Using Customer Lifetime Value Data in Klaviyo  I am having trouble with filling out the CLV Calculations Template. In the video in the course I understand how to reference Predicted CLV, however for the other two (Historic CLV and Total CLV) the video completely skips how to identify the thresholds. Attached is a screenshot of my calculations tab. I am trying to understand how to use the table on the left with my threshold groups.  Would anyone be opposed to explaining this to me as it was not clear in the video or the course contents.  

1
Taylor Tarpley
Community Manager
10 months ago
A
Contributor I
AljonPContributor I
asked in Lists, Segments, and Profiles

Unequal number of member/s in signup forms and list and segments

Hello, guys! Nice meeting you all.I’m Aljon from Philippines, new to Klaviyo!I am just curious why I cannot view the same number of member/s under “sign-up forms” and “Lists and Segments”. This is just for trial and practice and I already have one (1) new subscriber and I can view it under “Sign-up form” but still zero (0) in “Lists and Segments”.Hoping I explained it correctly. Thank you guys in advance! Regards!

1
David To
Community Manager
10 months ago

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