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10873 Topics
M
Contributor I
mariadubonContributor I
asked in Analytics and Deliverability
Setting up branded sending domain + DNS record set up

Hi! I’m changing the company’s sending domain from “shared” to “branded domain”. I’m following all the steps Klaviyo provides on the article How to set up a branded sending domain, but I’m stuck now on the DNS records step. My company’s DNS Provider is Loopia, and I’m trying to figure out where exactly I have to add the DNS records Klaviyo provides to be able to verify them. Going into the DNS Management page on Loopia, it seems like the only record type they support is CNAME, meaning that I have to set the sending domain to Static. But when entering to the page, Loopia directly sends out a warning message basically telling you to not change anything if you’re unsure..since it can mess up the overall configuration. I have provided an image representing how the dashboard looks when entering to Loopia’s DNS editor page (FYI: this is a picture i just took from the internet, I can’t log-into mine specifically right now🫣). But I’m sharing this to be able to have a better understanding of w

3681
kaila.lawrence
Community Manager
7 months ago
V
Contributor I
valeria1802Contributor I
asked in Analytics and Deliverability
Why Klaviyo doesn't attribute the placed order to my flow?

Hello, I’ve a flow running, and in the custom report setting says that the flow only made 4 placed order. But if I create a segment that include all the people that subscribe to my campaign and made a purchase after subscribing, it appears that 19 people bought the product. I have a nurturing of 9 emails, with delay of 3 days between each email. It could be affecting that klaviyo its integrated with shopify and woocommerce? I have checked the profiles because it’s a small sample and the customers click and open the emails, and then they went to my store through direct traffic or using a referral link. 

771
eCom2Win_Agency
Problem Solver IV
7 months ago
M
Contributor I
matt000111222333444555Contributor I
asked in Accounts and Settings
Is it possible to not need to re-login with 2FA EVERY DAY??

Klaviyo constantly logs me out and needs 2FA to log back in. It’s super annoying. My bank isn’t even as bad. Can you keep us logged in for a week? it’s such as waste of time and energy. 

473
M
Contributor I
7 months ago
Alley Hassen
Partner - Silver
Alley HassenPartner - Silver
asked in Analytics and Deliverability
k1.send in

New account with branded sending domain has been set up. When an email sends it is coming from k1.send - is this due to it being a new account? mailed-by: k1.send.storedomain.com signed-by: send.storedomain.com

1411
eCom2Win_Agency
Problem Solver IV
7 months ago
L
Contributor I
LydiaQuincyContributor I
asked in Integrations and Reviews
Klaviyo Plugin for Shopware

Does anyone have an experience with the Klaviyo plugin for Shopware?  https://store.shopware.com/klavi31418217175f/klaviyo-email-sms-marketing.html I know Shopware isn’t a native integration but this plugin seems to be made by Klaviyo and I wondered if it would automatically set up events instead of having to go the API route.  Thanks! 

6523
B
Contributor I
7 months ago
J
Contributor I
Jo_EF_ZAPContributor I
asked in Campaigns and Flows
Pulling through abandoned items from a cart into a internal alert

Hi! I am hoping the brilliant collective can help. I am creating an abandoned cart flow, and after the last email to the prospect I want to send an internal email to the sales team to let them know that the prospect has gone through the process and has not bought. The internal alert I want the details of the prospect along with the what they have left in their cart. For the first bit I have…Name - {{ first_name }}{{ last_name }}Email - {{ email }}Organisation - {{ person.organization }}Items in cart - {{ ?????? }}But I do not know what to use to pull in the information from the cart that they have abandoned?  Can anyone help?

372
J
Contributor I
7 months ago
Omar
Partner - Platinum
OmarChampion & Partner
posted in Email Templates and Coupons
How to create dynamic countdown timers based on send time

Hi all,  I wanted to share a struggle we've had when using Sendtric to be able to create those nice looking countdown timers that actually don't have a static end date but rather a dynamic end date depending on when somone receives the email. i.e. you're using a dynamic coupon code that expires in x hours. This works well in/with flows. If you're using CountdownMail as a timer I suggest to checkout this article I created previously For Sendtric however the input for the time you need a Unix timestamp, which in a way Klaviyo does not seem to provide out of the box (yet).The way we've set this up is to first define the {% today %} variable the way we want it so we recreated this with the following{% today "%Y-%m-%dT%H:%M:%S" as today %} for more information on date values please check this klaviyo articleWe basically declared how we'd like to display the current time (which will be auto filled the moment the email gets generated and send).But having the current time is not enough yet for

10704
A
Contributor I
7 months ago
R
Contributor I
RyancaremaxContributor I
asked in Integrations and Reviews
Is there a way to manually install klayvio on magento instead of using composer?

The composer in my magento got stuck while running composer require. Just wondering is there a way to manually install klaviyo extensions by copying files into app\code\? I downloaded your zip file on github into app\code\klaviyo\reclaim\ but it didn’t seem to work.  Please help. 

261
D
Problem Solver III
7 months ago
A
Contributor I
AirriContributor I
asked in Sign-up Forms
Button's text is showing black on website, when it should be white

Creating a sign-up form and I’m trying to have the button be black with white text. On the editor it looks fine, but when I view live on my website it’s black text. Don’t know how to fix this. in editorlive on site - can’t see the “Continue” in button 

592
bluesnapper
Partner
7 months ago
S
Contributor I
Shower BoardsContributor I
asked in Lists, Segments, and Profiles
List total & profile total don't match

HiHopefully someone can help me. I don’t understand where my profile count is getting it’s total from. I have manually created two customer lists which have a total of 261 customers.I have a newsletter signup on our website which has 103 subscribers.There is also a new subscribers list with 3, and a preview list of 1.Total - 368 subscribers.But my Profile count has 1,051 active subscribers and no suppressed profiles.(I haven’t actually sent an email to anyone yet, that’s why there are no suppressed files).I can’t work out where this total is coming from. Is it duplicating some of the subscribers 2-3 times? Thanks in advanceAl

3154
S
Contributor I
7 months ago
M
Contributor I
mabusafiehContributor I
asked in Integrations and Reviews
How to send historical back in stock subscriptions from old system to klaviyo

I'm working on setting up the back-in-stock subscription feature on Klaviyo. I'm planning to transfer all current subscriptions from the existing system to Klaviyo. Is there a way to do this, such as uploading an XML or CSV file directly to Klaviyo, or using a bulk API accepts for an example 1000 subscriptions per request?

573
D
Problem Solver III
7 months ago
C
Contributor I
ChentecolindresContributor I
asked in Lists, Segments, and Profiles
Unsupress profiles in bulk

Is there a way to restore list/profiles to a previous state? I tried to suppress some profiles (while creating a sunset flow and believed were inactive )and it ended up taking a half part out of our main emailing list that we use. I want to start over so to speak so I can work through the logic of setting that sunset flow correctly and make sure I’m not excluding profiles that were opening my emails. Is it possible for Klaviyo to restore a previous version of a list for me?

2231
bluesnapper
Partner
7 months ago
Send-That-Email
Contributor I
Send-That-EmailContributor I
asked in Lists, Segments, and Profiles
Bulk unsubscribe profiles from a list?

I have 2 lists for each language. Sometimes, subs update their language preferences (via Custom Profile Property), but Klaviyo obviously won't automatically move them to the other list.Note, I don't want to "globally suppress them"; this would prevent profiles from receiving ANY emails… There's no way to do that for just one list?I tried creating 2 segments: one for each language (i.e. custom property) set to the list in the other language. I don't see a way to use that segment (or a CSV export) as a way to bulk unsubscribe profiles from either list.HELP! 😖

4102
Send-That-Email
Contributor I
7 months ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Analytics and Deliverability
Why total revenue Shopify is strangely lower than attributed revenue of Klaviyo?

Hi guys,Hope you all are doing great! I was enjoying the “weekend is coming vibe”. Suddenly, my boss brought this to my attention: Danny, why in May the first and the second, the total revenue from Shopify was lower than the attributed revenue of Klaviyo 😱? Honestly, I have no idea why was that. But I made a promise to answer his question by next week. While finding the response for him (which is outrageous), I would love to hear from you guys about this matter. Looking forward to all the responsesA picture from our Klaviyo home tab is attached to further explain the issue.Best regards,Danny Nguyen 

1294
Konic Group
Problem Solver I
7 months ago
B
Contributor I
BPDContributor I
asked in Campaigns and Flows
Shopify Order Tag not being passed to Klaviyo

HelloI have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.How do I fix this? Any ideas? 

232810
M
Contributor I
7 months ago
M
Contributor I
mayavalentinContributor I
asked in Campaigns and Flows
Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help! 

674
M
Contributor I
7 months ago
B
Contributor I
Briar Rose ConsultingContributor I
asked in Accounts and Settings
How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

12859
M
Contributor I
7 months ago
G
Contributor I
GitteOlrikContributor I
asked in Lists, Segments, and Profiles
Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

955
kaila.lawrence
Community Manager
7 months ago
N
Contributor I
NuggetMasterContributor I
asked in Campaigns and Flows
Low Inventory Trigger

Hi, I searched a bit via Google & the forums but wasn’t able to get an answer to my question. Is there anyway to enable a low stock trigger for styles? We have the BIS Flow set up but I’d like to set up a Flow that triggers when an item someone has browsed, added to cart, or abandoned cart with is on its last unit. Alternately, adding in a dynamic module that triggers when there is just 1 unit left of a style. I’d like to note that this is a shoe brand - so the trigger needs to take into account both style/size. We are on Shopify.Greatly appreciate any help and let me know if there is any other info I can provide to help!

159715
Adam Ragsdale
Partner
7 months ago
C
Contributor I
cynthiackbContributor I
asked in Campaigns and Flows
What's the best way to set up flows when launching a loyalty program

Currently Live Flow:I currently have a Welcome Flow in place and it is live, it is generally the brand introduction and product introduction with welcome offer included. Desired Outcome:As we are launching our loyalty program, I’d like to take down the welcome offer, meaning I need to adjust all emails in the currently live welcome flow.I also want to introduce this loyalty program to both the new and existing subscribers QuestionsShould I keep the Welcome Flow and Loyalty Program Flow separated? I’m envisioning a few flows, but is this the best? Flow 1: To existing subscribers there will be a loyalty program flow with trigger being “not a vip in every step”, send loyalty program eDMs. At any step he/she becomes a VIP, he/she will exit flow  Flow 2A: To new subscribers after the launch of loyalty program. This will be a new Welcome Flow that introduce the brand and product without mention of loyalty program, taking out welcome offer as well. Flow 2B: To new subscribers after the laun

1412
Adam Ragsdale
Partner
7 months ago
A
Contributor I
AdamL6Contributor I
asked in Campaigns and Flows
Back populating a flow with a Date trigger for profiles with a date that has passed

I’m triggering a flow to send “On Date Property”When I back populate this flow there will be some profiles who’s date property will have already passed. Will they receive the emails or will they all be skipped?Is there a better way to do this? Most people will have dates that have not passed yet.Thanks!

381
Bobi N.
Partner - Platinum
7 months ago
S
Contributor II
Stijn MeyvaertContributor II
posted in Campaigns and Flows
Long sunset - spreading out profiles over email sends

Setting up a sunset strategy for an ecommerce brand, that is heavily influenced by seasonality. Meaning that the biggest portion of customers are usually most interested at the start of the season (spring in this case) and might update their equipment then. People might also skip a couple of years and not buy anything but around every 5 years they ought to have returned (if not, they have quit the hobby). We need to be with them at the moment they do decide to make another purchase.We send out weekly newsletters currently with promotions. If I’d go by the usual 60/90 days to suppress profiles, we’d be missing out on them next season. Hence, I’m trying to come up with ways to counter this.Thinking about something along the lines of:First part of the strategy60d no engagement: change frequency from weekly to monthly trigger based: open/click newsletter? change back to weekly 60-180d no engagement: no more newsletters (but don’t suppress) Trigger based: viewed website? Change back to mon

432
Adam Ragsdale
Partner
7 months ago
U
Contributor I
UdayKContributor I
asked in Lists, Segments, and Profiles
Creating customer to a segment based on form

How to add customer to a segment based on a particular signup form submission.

941
JessFosnough
Expert Problem Solver IV
7 months ago
W
Contributor II
wsperuzziContributor II
asked in Sign-up Forms
Subscriber But No Opt In???

I’m trying to create an email campaign from my subscriber list but it seems that no one has actually subscribed even though I have 22 profiles. How can they use my subscription offer from a pop-up I created, give me their e-mail but not opt-in. They have to submit an email to get to the next screen for the discount code? Really confused here. 

4887
W
Contributor II
7 months ago
W
Contributor I
wesleyrContributor I
asked in Campaigns and Flows
Webhook delays?

Hi allI have a Flow set up for a client which fires off a webhook upon a customer being subscribed to a List. We’ve noticed really inconsistent delays with webhooks sitting in ‘waiting’, even though we don’t have any delays configured.There doesn’t seem to be any clear pattern to this — sometimes the webhook is almost instantaneous, and other times we’ll see a wait of 2-3 minutes before it’s sent. There’s no reason that it’s hitting any sort of rate limits.Are there restrictions or deliberate delays on webhooks that are undocumented?Thanks

771
stephen.trumble
Community Manager
7 months ago
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