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10874 Topics
Nanette
Active Contributor I
NanetteActive Contributor I
asked in Campaigns and Flows
Allowing a profile to enter both paths in a flow if they are subscribed to both SMS and email

Hi! I created a birthday flow that starts a week before a person’s birthday and begins with a conditional split based on whether the person can receive SMS. It branches out from there with a path for email and a path for SMS. I would like for the profiles subscribed to both email and SMS enter both paths and receive the emails AND the SMS messages. The way I have it set up currently, profiles who are subscribed to both are only entering the SMS path and not receiving the emails.It took me a while to finally get this set up to where the content on both sides works as it should (it has several touch points and branches off based on whether or not the person used the discount/purchased along the way).I have to believe that what I’m wanting is an easy fix, entailing a few tweaks to the filter settings, conditional splits, or something...but, I’m not sure how to actually make it happen without screwing something up!!! I’m sure it would be easier to answer by seeing the flow and splits/filte

683
Nanette
Active Contributor I
7 months ago
K
Contributor I
KarlisContributor I
asked in Integrations and Reviews
How to remove write a review button?

Hi, I was wondering how can I remove Write a review and ask a question buttons from my widget? I only want to display verified buyer reviews and want to disable a possibility of random 1 star reviews of people who were just browsing? Thank you! 

983
P
Contributor I
7 months ago
M
Contributor I
Marion.LauContributor I
asked in Campaigns and Flows
Flows trigger an internal notification only once for each email/user

Hi Klaviyo Team,  I hope you’re well,  We have an issue on Contact us flows which we have never be warned on. That flows are allowing to trigger only once per user/email an internal notification : we are therefore not able to know when a person is trying to contact us the second time …. Did you plan to solve this major issue soon ? Contact us product flow Thanks a lot,  Marion 

743
M
Contributor I
7 months ago
8
8ightvibesNew Member
asked in SMS
SMS - No registered phone number??

I’ve signed up for klaviyo for my music business and the first month went great. Then I try to make a message to send and it now says my US and Canada number is not registered. Yet when I sent for registration it says could not register. Please help if anybody has solved a similar problem. 

901
eCom2Win_Agency
Problem Solver IV
7 months ago
Jenn's Zen Creations
Problem Solver I
Jenn's Zen CreationsProblem Solver I
asked in Campaigns and Flows
Adding specific collections into email template

Hello everyone. I am currently trying to figure out how to add specific collections (necklaces, earrings, and rings) into my welcome email that is sent when customers sign up for my newsletter. I want each collection to show a picture and the title of the collection below it and have it linked to specific collections on my website. Is there any way to do this?When I research how to do this, it is recommended to create a custom product feed and add the “Product Block” element into the template, selecting the custom product feed. This only shows specific products from a collection. I don’t want to show specific products.

1852
Jenn's Zen Creations
Problem Solver I
7 months ago
B
Contributor I
BM EGContributor I
asked in Integrations and Reviews
Double opt in questions after issues with Gleam API

I have been running a sweepstakes with Gleam, and had it integrated with my private API key to a list in Klaviyo. Something broke a few days ago, and new profiles stopped getting sent the double opt in emails. So now I have a list of 400 or so people, and about 900 profiles.  I am able to do an export via CSV from Gleam and can import. I tested on various email addresses, various IP addresses, and I can’t get a double opt in to be sent. I did get around to setting up my email domain this morning. Here are my questions:What could be happening? Where can I go and see the sending volume of double opt in emails? If I want to manually send a double opt in email, do I just send that as a flow?

702
K
Contributor I
7 months ago
J
Contributor I
James OzoukataContributor I
asked in Sign-up Forms
Having trouble with setting up tap to text on sign up form

IM new in klaviyo and I'm having issue at the sending region option while setting my SMS opt-in in the sign up forms. 

201
Taylor Tarpley
Community Manager
7 months ago
L
Contributor I
lunardigitalContributor I
asked in Email Templates and Coupons
Klaviyo Coupon connection issue

The connection between Klaviyo and Woo is still working. But the issue is klaviyo creates coupon codes in woocommerce, but somehow doesn't pick up. Here is the response from Klaviyo about this issue:I have checked your account and I’ve realized that your integration has a Timeout/Server Unavailable (10x, 503) error; meaning that the connection to the WooCommerce server is timing out before Klaviyo is able to locate this coupon in WooCommerce. You should wait until the Historical Sync finishes before attempting to create coupons.  Here is the detail of the coupon issue: we found Klaviyo skipped people because code can't be found “ABC" It's active code in Woocommerce and giving discounts on the checkout page  In Klaviyo the coupon is live  There are codes generated for “ABC" in Woocommerce  In Klaviyo mail it recognizes the shortcut and is tested successfully on my mail Statistics show Recipient comes into 'Skipped: Unable to create Coupon'     How can Klaviyo fail to create coup

811
Taylor Tarpley
Community Manager
7 months ago
F
Contributor I
fr3ezeContributor I
posted in Accounts and Settings
Strict security makes managing multiple accounts difficult

Klaviyo is making things way too hard with their strict security measures. For example, can they at least keep me signed in for a while? Someone on this forum mentioned it before. Even financial websites like Stripe allow this. There’s no reason to sign in every single day on the same device, and the reCAPTCHA is super annoying.Secondly, I have multiple websites for the same brand using Klaviyo. Not being able to open multiple sessions with different accounts at the same time is super frustrating. They claim it's for security, but this is the first software company I’ve seen do this. We sometimes need to copy settings and email content between accounts. While the latest update has made this a bit easier, we still need that function fully available. There’s no reason to lock that up. It's really inconvenient.

181
Taylor Tarpley
Community Manager
7 months ago
A
Contributor I
Aken75Contributor I
asked in Sign-up Forms
Create a trigger url link to display a flyout

Hello everybody, I'm setting up a form for new subscribers in my footer. I use Shopify CMS. My problem is the following:I'd like when someone clicks on the highlighted link below it to open a flyout. I know this is possible with a button like the following tutorial: https://help.klaviyo.com/hc/en-us/articles/4418052317339 but I'd like my trigger to activate only when the URL link is clicked.Can you please help me?Thank you in advance,Pierre 

561
Taylor Tarpley
Community Manager
7 months ago
B
Contributor I
BaiyshContributor I
asked in Email Templates and Coupons
How to integrate Shopware6 coupons in Klaviyo?

is it to integreate shopware 6 coupon code in Klaviyo?

721
Taylor Tarpley
Community Manager
7 months ago
C
Contributor I
CandywrapContributor I
asked in Sign-up Forms
How do I make a birthday sign up form? 'Birthday' is not in the 'profile properties'

Hello. I want to collect birthdays in my opt-in form. But somehow I don't see ‘birthday’ in the properties or in the list. How can I still collect the dates and still have the data correct in the customer profiles? Would like to hear from someone! Thanks 

322
Taylor Tarpley
Community Manager
7 months ago
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Sign-up Forms
Sign up form for product launch - url link

Hi - I’ve created a sign up form that pops up on my website during the run up to launch, and have connected it to a list. I’d really like to share this pop up on a separate page (so that I can keep my original general sign up form). How can I find the URL of the sign up form and embed it into a different page on my website and then use this URL for social media directs?

611
Taylor Tarpley
Community Manager
7 months ago
H
Hearts OutNew Member
asked in Sign-up Forms
Email Embed form in Shopify is Not Centered

Why is my email form all the way to the right. I want the form to go underneath page title. I have deleted and started from scratch creating new form, new shopify page, new shopify tempate page. No fixing this. What is the problem?https://heartsofdavid.com/pages/contact

272
Taylor Tarpley
Community Manager
7 months ago
H
Contributor I
hellopgContributor I
asked in Sign-up Forms
Signup Form Checkboxes Not Working

Hello!I created an Email and SMS signup form, and I added a third step to try to capture the subscriber’s interest (like who are they shopping for). Step 1: Email Signup form, Subscribe button submits form to our Email List, and goes to next step. No thanks button closes form.Step 2: SMS Signup form, Subscribe button submits form to our SMS List, and goes to next step. No thanks button closes form.Step 3: Profile Info form, asks Who are you shopping for today? with several checkbox options. Submit button should submit this info and add it to the Email List and close form.  The issue with the last Step is - under Action, the only options are “Submit Form”, “Close Form”, “Go To URL”, and “Subscribe to SMS”. When I select “Submit Form”, the “List To Submit” field does not appear as it does for the Email and SMS steps. I can only select options for After Submit, which are “Show Next Step”, “Go To URL”, or “Close Form”. When I test this on the frontend, I’m unable to check any of the boxes.

701
JessFosnough
Expert Problem Solver IV
7 months ago
V
Contributor I
vegaContributor I
asked in Sign-up Forms
Profiles added via sign up forms not automatically appear on wordpress users

Hello,I have met two questions:#1 I've created a sign-up form and a corresponding list. However, I noticed that the profiles from the list do not automatically appear in my WordPress users or WooCommerce customers. Is this normal?#2 It seems logical that individuals registering via this sign-up form should receive an activation link to set their password. Do you know how to achieve this?Thanks!

101
Taylor Tarpley
Community Manager
7 months ago
akibJ.
Contributor I
akibJ.Contributor I
asked in Email Templates and Coupons
Klaviyo images are not showing after sending into inbox

Firstly i use klaviyo drag and drop builder to make these sections but while doing sending text this images are landed as blank in the mail box . Can anyone know the reason or how it can be fixed?  

321
Taylor Tarpley
Community Manager
7 months ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Campaigns and Flows
Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and moved from MailChimp to Klaviyo about a year ago.I have never ever cleaned my list. I know it sounds terrible   My list size now is ~10.000 and I managed to score 25% open rates when I send to the entire list. I try to send weekly. I had the goal of spending one year using Klaviyo and then clearing my list. This was mainly because I wanted everyone on the list to receive Black Friday emails. So I created Sunset flow.I spend much time reading how to do it best, but in fact, I still don’t know the best solution.Sorry for the long prehistory.I created my Sunset flow using the standard flow. I included profiles in the segment who were inactive for 365 days. They receive 2 emails. The second email is sent after a week. And then, after another 5 days, the profile is marked as ‘suppress’.The second email has two options. The first option - standard Klavi

77556
AndriyBoychuk
Partner - Platinum
7 months ago
M
Contributor I
mayavalentinContributor I
asked in Lists, Segments, and Profiles
Managing the intermingling between various triggers, segments, lists, and flows.

Recently, I merged an old list to my Main List, forgetting that the trigger for my welcome flow is "added to Main List". This ended up sending a welcome flow to people who had already been receiving emails for months and I lost a few subscribers that way. I could change the trigger, but regardless this seems like the type of error that could happen again somewhere else. How do other Klaviyo users keep track of the various triggers, automation, and segments/lists to ensure nothing clashes unexpectedly or causes surprises like the one described above? What recommendations do you have or what solutions have you seen? I was thinking of creating some kind of map for myself to keep over my desk but I’m not sure if that’s working harder and not smarter. My company is pretty small and what I’ve built out on Klaviyo is likely very little compared to larger more established companies so I can’t imagine how much there is to keep track of once there are over a dozen flows and segments made.Thank y

291
kaila.lawrence
Community Manager
7 months ago
E
Contributor I
EthanFrasarContributor I
asked in Integrations and Reviews
Feed Inaccessible

Hi everyone,  I am trying to create a custom catalogue with a Google Shopping XML feed. However when I have gone to create the catalogue, the status says ‘Feed Inaccessible’.  Does anyone know why this is?

701
kaila.lawrence
Community Manager
7 months ago
M
Contributor I
mateomorenoContributor I
asked in Integrations and Reviews
Added to Cart event not working

I am not sure why the added to cart event is not working.I have installed the app “Klaviyo Onsite Javascript” on shopify.My Integration is good: I see the “Viewed Product” event properly My code is picking up my add to cart button correctly  <!-- Klaviyo add to cart event snippet -->{% if product %}<script type="text/javascript">document.addEventListener("DOMContentLoaded", function() {  setTimeout(function() {    var _learnq = _learnq || [];    var classname = document.querySelectorAll(".addtocart-button-active");    var addToCart = function() {      _learnq.push(['track', 'Added to Cart', item]);      console.log('Product added to cart:', item);    };    classname.forEach(function(element) {      element.addEventListener('click', addToCart, false);    });  }, 2000); // 2000 milliseconds = 2 seconds});</script>{% endif %}<!-- END of Klaviyo add to cart event snippet →I added a console.log on the function addToCart, to make sure everything works properly. Everytime

701
bluesnapper
Partner
7 months ago
R
Contributor I
ruben12Contributor I
asked in Integrations and Reviews
Product Review does not appear on recently added products

Someone can help me ? The tab where people can review the product individually (Product Reviews) does not appear on the products I recently added to my store. Only appears on older products.

281
chloe.strange
Community Manager
7 months ago
iftekhirul
Contributor I
iftekhirulContributor I
asked in Email Templates and Coupons
Text content area is not showing up on my client's Klayvio account. I have added a screenshot of the client account and my other account for your understanding.

  

842
bluesnapper
Partner
7 months ago
M
Contributor I
minnygrownContributor I
asked in Campaigns and Flows
Setting up repurchase flow with predictive send and dynamic product?

Hello, I am looking to create a flow that does two things. Sends to customer on predicted date of repurchase Has a dynamic product block that pulls in the last purchased productI’ve set up the flow to send on predicted date of repurchase but can’t seem to set the product block to pull the last purchased product.  We are using Woocommerce. 

951
bluesnapper
Partner
7 months ago
A
Contributor I
AbhayContributor I
asked in Email Templates and Coupons
Email sent to the repeated customers

Hello,How can I send emails to send codes of the discounts to loyal customers who’ve already made multiple purchases ?Can you tell me how can I set up that in klaviyo ?

351
bluesnapper
Partner
7 months ago
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