Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 954 Topics
  • 2,541 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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954 Topics

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Contributor I
navnitContributor I
asked in Lists, Segments, and Profiles

How to send welcome email using php API.

Hello Team,We have already installed klaviyo/magento2-extension. Subscription is working fine. Now we want to send welcome email with dynamically coupon code once user subscribe from Magento. So how can we send welcome email using php Api.Thank You!   

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stephen.trumble
Community Manager
1 year ago
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Contributor I
SaraContributor I
asked in Lists, Segments, and Profiles

How Do And + Or Connectors Work in Segments?

HiI’m struggling with ANDs and ORs in segments and am reading this Klaviyo Guide. Could someone explain this section of the OR side. I believe the last two sentences contradict each other - I can’t get my head around it!   

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles

Klaviyo Install, Shopify Email List NOT Imported and will not import

I installed Klaviyo on Shopify.Klaviyo imported all our customers to "Profiles". I can not take customers from "Profiles" and add them to any list. I have searched everywhere and can not find an answer to this simple question:How do I import all our current subscribers from Shopify into a Klaviyo mailing list?????? I did read that I can import a csv file, but damn, that is a stupid way to do this.Is the only way to import the signed up customers from Shopify to Klaviyo is to use a csv file? UPDATE:I have tried multiple times to import the csv that I downloaded from Shopify.  I keep getting this message no matter what I change in the import "645 records skipped: mismatched data type Check that the correct type was selected for each column during field mapping.' Our list is 645 total, thus nothing is imported. UPDATE #2:My csv file I am trying to import is now down to just a few columns, name, company, address and tags, and still the same message "645 records skipped: mismatched data typ

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D
Contributor I
9 months ago
D
Contributor I
debora_DLContributor I
asked in Lists, Segments, and Profiles

Profile Count in Lists & Segments

Hi Dev Team,I have a question regarding Klaviyo API. Is it possible to extract the total number (distinct count) of active subscribers in each lists & segments via the API?Thank you in advance. Best,Debora

1
alex.hong
1 year ago
friendsupstudio
Contributor II
friendsupstudioContributor II
asked in Lists, Segments, and Profiles

How do I put existing clients into a new list/segment?

Hello Everyone,I have a question that seems to not be answered yet. lolI make some sales on my Shopify store manually. The clients call me and say what they want. I generate an invoice and send to them to pay. In this process, I’m the one that is putting their information on the system. I add their email and address as they asked. I started to notice that none of these contacts are going to a segment or list. Automatically they do not receive any flows or campaigns. How can I add/move them to an existing list?In a normal contact I see Metrics>List&Segments>Contract>Channels>InformationOn those contacts I see Metrics>Contact>Channels>Information It is missing the list and segments.Another this is, for clients that I want to separate by gender and by sales status, ie. wholesale, making a list would work better right?!  Thank you and have a blessed day,Marcella

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friendsupstudio
Contributor II
1 year ago
E
Contributor I
EcammContributor I
asked in Lists, Segments, and Profiles

Customer data upload

We have just moved over from Mailchimp to Klaviyo & are currently moving over customer data that has been captured during the move. Out of 60 customers, 40 of them failed to upload due to a formatting erro which I believe to be the format of the dates. Once I make the changes to this data & upload to Klaviyo, how can I overwrite this duff info (date format being written wrong way) to ensure it doesnt happen again?

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Mailbox Manny
Partner - Silver
1 year ago
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Contributor I
Urban CommerceContributor I
asked in Lists, Segments, and Profiles

How do i see ALL my profiles ?

Hi there,i have worked my way threw the Klaviyo Help Center and definetely learned a lot. What i still can’t find, either in the Help Center nor here in Community forum, is actually on how to view ALL my contacts in the profiles tab.I read that you can only see the recent 50 profiles but i would like to actually scroll threw ALL of my profiles.I use Klaviyo threw the Shopify Integration.Maybe someone can help me out here. Would be appreciated!Best regards,Laurenz  

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alex.hong
1 year ago
C
Contributor I
CandleShackContributor I
asked in Lists, Segments, and Profiles

Segment by First Purchase Date

Hello, I would like to build segments based on customers’ first purchase date range, e.g. a segment whose first purchase dates are within January 2022. Couldn’t find the first purchase date in the property list. Any way to achieve it? Thanks in advance :-)

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alex.hong
1 year ago
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Contributor I
p.simo90Contributor I
asked in Lists, Segments, and Profiles

Same Unsubscribe/Manage Preferences Page for ALL Lists & Segments

I am having trouble setting my customised unsubscribe and manage preferences pages to every single email i send out which, in most cases, is to many different lists and segments. I have created the custom pages under ‘Hosted Pages” using HTML and have updated this under the “Preference Page” for Unsubscribe & Manage Preferences. When i send out a test email, it still goes to the default “Unsubscribe & Manage Preferences” page that Klaviyo uses. I updated ONE list from the generic unsubscribe link to my custom link/page. That worked however i can’t do it for segments.All i wish to do is have my custom Unsubscribe & Manage Preferences page for every email sent to every list/segment. How can this be achieved? 

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Bobi N.
Partner - Platinum
1 year ago
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Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Segment Reports

I would love to see segment based custom reports on the roadmap.I’m doing a 2021 review of an email program and the segments are based on some very useful data points. Not being able to easily report on their growth over time seems like a big oversight.I know I can go into each segment and go into the reports from there, but surely adding this to the custom reports can’t be too much of a leap? It’s incredibly time consuming if you have a lot.

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W
Problem Solver I
1 year ago
C
Contributor II
cyclist-jzContributor II
asked in Lists, Segments, and Profiles

How to link button to your Update Preference page

So far we’ve been sending out one email to all our subscribers. We’d like to better understand our customers, their needs and preference to better serve them emails that are relevant. I’m planning to send them an email to update their email preference. I’ve updated the default preference page with additional questions using the checkboxes option. What I’m struggling with is actually linking it to a button in the email. When I used {% manage_preferences %} in place of the button URL, it displays as:  

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C
Contributor II
1 year ago
C
Contributor I
CoachBContributor I
asked in Lists, Segments, and Profiles

Create Segment of Viewers of One Specific Product

How do I create a segment of people who viewed (but did not purchase) one specific product? What is the segment filtering for this? I already have the viewed product coding on the Shopify store.

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stephen.trumble
Community Manager
1 year ago
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Contributor I
JWNContributor I
asked in Lists, Segments, and Profiles

Downloading all of my raw data

I’m looking for a solution to download all of my raw data from Klaviyo without having to pull in all in different reports. Context: I’m currently trying to create a dashboard for clients using Google Data Studio. I need help as I’ve tried to message support, live chat support, and to call the sales team, but it’s all been down. I know they have connectors that you can purchase, but would rather work will all my raw data first manually before looking to automate the process with the likes of Supermetrics or similar. 

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David To
Community Manager
1 year ago
D
Active Contributor I
DonActive Contributor I
asked in Lists, Segments, and Profiles

Adding an acquisition into an existing accout

Hi there,We have an existing account and our company (we’ll call it domain A) has acquired a content creator (domain B) in a related field. We want to start a newsletter for Domain B within our existing account, and I have some questions in order to make sure we get this set up correctly from the beginning. First some background:The newsletter will link to articles published on Domain B’s website The newsletter will occasionally feature Shopify product feeds from Domain A’s website We’ll need subscribe forms on Domain A’s website Eventually, Domain B will be completely absorbed by Domain A and no longer exist as a separate website Domain B does not currently have a newsletter or even an email listThe questions:Can we set up the new list for Domain B’s newsletter in Domain A’s account and use a ‘From’ address like DomainB@DomainA.com? Can we segregate the lists so that unsubscribing from one, does not unsubscribe from the other? It’s our assumption that there will be people who want the

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David To
Community Manager
1 year ago
A
Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles

Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

1
Dov
1 year ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles

How to Update a profile via .CSV

Another one…We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update customer details (address, phonenumber, email etc).Can anyone tell me how and where to make this *update* via a csv in Klaviyo? For reference the .csv will be in this format:customer_keycustomer_namecustomer_titleregistered_dateopt_in_statushousenamenumberstreetnameaddress1address2address3address4postcodecountrycodeemail phonenumber

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J
Contributor I
1 year ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles

How to UPDATE opt outs via CSV?

We have a new website that doesn’t integrate with Klaviyo so updates will be sent to be from the website via .csv files to update opt outs on the website via a customers profile.Can anyone tell me how and where to make this *update* via a csv? For reference the .csv will be in this format:customerid emailoptin_statusoptin_change_date

2
J
Contributor I
1 year ago
G
Contributor I
gcmarketingContributor I
asked in Lists, Segments, and Profiles

Having trouble uploading new emails from spreadsheet?

Hello! I need someone’s help. I have a list of emails in a spreadsheet I need to add to our email subscribers, but somehow it won’t upload due to there being columns present. The thing is - there are no extra columns. I deleted all extra columns and rows, converted the spreadsheet to a CSV, even moved it over a new spreadsheet and downloaded it as a CSV. Opened the downloaded version and turned that into a csv from Numbers on Mac. What am I doing wrong? Nothing seems to be working.

1
Dov
1 year ago
S
Contributor I
Siddhartha RoyContributor I
asked in Lists, Segments, and Profiles

Segment

Klaviyo can segment based on (select all that apply)Website behavior Email behavior eCommerce data Demographic dataWhat will be the answer ?

4
S
Contributor I
1 year ago
D
Contributor I
DevPandiContributor I
asked in Lists, Segments, and Profiles

Removing the Event Value From Profile Activity Object

Hello. When posting a profile activity via Klaviyo’s API, the activity object has a value property that is named according to the event, e.g. if the event is “Exception” the property will be “Exception Value: 0.00”. How do I remove this property? I’m not sure why it is populating automatically.  

2
Dov
1 year ago
N
Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles

Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

1
alex.hong
1 year ago
K
Contributor I
KareemContributor I
posted in Lists, Segments, and Profiles

Klaviyo email automation not working

Hey peeps, currently I’ve designed my sign up pop up form also create a new list and also runing flows, but problem here is my customers are not receiving welcome emails as I’ve make for them, other thing here is, in my list,it shows only 1 memeber but in sign up form there are 3 memebers. Why is it so?

1
stephen.trumble
Community Manager
1 year ago
T
Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles

Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1
alex.hong
1 year ago
O
Contributor II
onepoundsweetsContributor II
asked in Lists, Segments, and Profiles

See Engaged By Segment Per Campaign

I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?

2
O
Contributor II
1 year ago
C
Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles

How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

3
alex.hong
1 year ago

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