Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,374 Topics
  • 3,877 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1374 Topics

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Active Contributor II
Eleanor ShadowActive Contributor II
asked in Lists, Segments, and Profiles

I have three lists that I want to merge, and assign two different flows to it.

Hello! I’m quite new to Klaviyo and, since my previous provider had a different system, I made a mistake when setting up my lists.I currently have:one list for new subscribers with a discount code one list for new subscribers without a discount code a regular, “main” Marketing list (where everyone would have been directed to before Klaviyo, once they went through their welcome series)Having understood this to be “wrong,” I now wish to have just one single marketing list, but with two Welcome Series flows (one with a discount code, one without).My questions are:How do I add the present Discount and Non-Discount Welcome Series flows to my main Marketing list (since they are currently in the other two separate lists I want to delete) How do I change the flows to point to my Marketing list instead of the current discount and non-discount lists I wish to delete? Is it safe to delete those lists I’ll no longer be using after redirecting all new subscribers to the main list?I hope I’ve explai

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ebusiness pros
Partner - Silver
1 year ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to set up abandoned cart pop up for non openers?

Hi We all send abandoned cart emails. However as open rate is not 100% should we be looking at creating a non opening segment and serving them with an abandoned cart discount pop up..? and if so what is best approach? Thanks

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Kylie W
Partner - Silver
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

How to limit number of emails each customer receives?

If a customer clicks on unsubscribe and is persuaded not to by offering them frequency options ie receive emails weekly, monthly or quarterly  or receive only on certain topics or brands how is this best set up ie is customer entered into a segment and the excluded ..? Sean

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Taylor Tarpley
Community Manager
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Anyone using Klevu search with Klaviyo?

We are looking at changing our search functionality and note that Klevu integrates with Klaviyo eg ‘search started with Klevu can be set as a trigger for a flow?Sean

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S
Problem Solver III
1 year ago
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Contributor I
MorganLeeContributor I
asked in Lists, Segments, and Profiles

List clean up - how to move users to suppressed

I am trying to do a full list clean, I have 35,000 active profiles, which need cleaned up desperately.  I made an unengaged segment of:This only gave me 600 profiles- I don’t know how to move them to the suppressed folder and I also don’t know how to tackle the other thousands of names.  Any Advice?

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matthewstuckings
Problem Solver III
1 year ago
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Contributor I
AathiraContributor I
asked in Lists, Segments, and Profiles

Is Double-Opt In worth it?

Hey Everyone,We have been using double opt-in since we set up our account in Klaviyo but it doesn’t seem to increase the subscribers. Do you think it’s worth a shot to try single opt-in for sometime to understand if that’d lessen the customer’s frustration in having to go through multiple steps? I know we worry about the spam but what if the customer forgets or doesn’t bother to go for the second step, then we might actually be missing out on a quality lead.Would be good to hear some thoughts on this.Aathira

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Ashley I.
Partner - Silver
1 year ago
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Contributor I
jennylucashillSGContributor I
asked in Lists, Segments, and Profiles

How to ask EXISTING newsletter subscribers to update their preferences

Hello,I’m looking to send out an email to our current newsletter subscribers inviting them to update their preferences so they can select which topics they want to hear from us about (for example the categories include ‘road cycling’ ‘mountain biking’ triathlon’). Our initial sign up form has these options, and if I open one of our previously sent emails and click the ‘unsubscribe’ link, there is also a link on that page that takes me through to ‘manage preferences’ - however I can’t find a link that will take existing subscribers straight through to this manage preferences page without first taking them to the unsubscribe page.So my question is - how do I find the link to the manage preferences form? Ideally I need this to be a URL so we can add it to a button in the email template, rather than having to link text. Thank you in advance for any insights!

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Ashley I.
Partner - Silver
1 year ago
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Contributor I
CaitoContributor I
asked in Lists, Segments, and Profiles

Can a Klaviyo user in a Support role suppress customer profiles?

I’ve read through this page (https://help.klaviyo.com/hc/en-us/articles/115005231648-User-Management-and-Privileges) but it doesn’t say specifically if a support role can unsubscribe a customer manually. Can this be done or would they need a higher user role title?

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Kylie W
Partner - Silver
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to create flow to update properties

I have an add to cart pop up ie when customers click on add to cart they are offered the opportunity to personalise their experience. I get the hidden properties of the product they added to cart to trigger the pop up. Question is how ccan get this field value into our custom property field for Brand? I will also need to be able to trim the field ie to remove product model number so that only Brand name enters the custom property... Thanks

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Irrra
Expert Problem Solver II
1 year ago
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Contributor I
Clara CerveraContributor I
asked in Lists, Segments, and Profiles

Merging invalid emails with their first profile

Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles.  I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter.  So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is

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Irrra
Expert Problem Solver II
1 year ago
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Contributor I
vasuhContributor I
asked in Lists, Segments, and Profiles

Zapier Custom Properties Error

Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.

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Irrra
Expert Problem Solver II
1 year ago
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Contributor I
lbdContributor I
asked in Lists, Segments, and Profiles

What is the definition for Active Profiles?

Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.

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L
Contributor I
1 year ago
A
Contributor I
andrealeeContributor I
asked in Lists, Segments, and Profiles

Subscribe page not working?

Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports  I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea 

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Dov
1 year ago
A
Contributor III
amyrenegadeContributor III
asked in Lists, Segments, and Profiles

Changing email address

Hello! A customer has requested that their email address be changed. Is there a way to edit the email address in her profile? I only seem to be able to edit name/number.  If not, what’s the best way to do this? Create a new profile and merge it with her old one? I don’t want to lose all her data if possible.  Thanks! Amy

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retention
Partner - Platinum
1 year ago
M
Contributor I
Momo1234Contributor I
asked in Lists, Segments, and Profiles

Subscribe & Preference Pages

Hi,  I am unable to edit my Subscribe & Preference Pages Normally, I should be able to change text and look, but I can't even enter this page.After clicking edit page I come out at a white screen. Please help

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Dov
1 year ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Lists, Segments, and Profiles

Spam attacks: How can I block fake email addresses to subscribe?

Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: gf5@shiro3710.akira17.webvan.site In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo  Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments  List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time   That’s what has been done and for some reason even when I removed all sign up forms both foo

1
Dov
1 year ago
I
Contributor I
IvanContributor I
asked in Lists, Segments, and Profiles

Different email confirmations for the same list

Hi there, I am new to Klaviyo and have a question about the email confirmation process. I have heard it is advised to have just one list for you email subscribers so I am using just one list.My strategy is to use 2 sign up forms for subscribing to my list.One form where I will let the customer subscribe in return for an E-Book on my website One form where I will let my customer subscribe in return for a 1-year warranty on my product they bought on AmazonMy question is, if it's possible to send these 2 different subscribers 2 different email confirmations, where they can confirm their email.One where I give them the E-Book in the confirmation One where I give them the warranty for their confirmationOtherwise, if that's not possible. How do I create different welcome flows to these 2 different subscribers, where one will receive their E-Book in their welcoming email, and the other one will receive their warranty on their product in their welcoming email?Thanks for helping out, and wishin

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Ashley I.
Partner - Silver
1 year ago
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Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

"At least once" "after" Date format?

I understand that Klaviyo is using the timezone in the account settings, and that in some cases YYYY-MM-DD is preferred, but for non-Americans… when building a segment and a date is for example 02/03/2023, is that MM-DD-YYY?

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W
Problem Solver II
1 year ago
G
Contributor I
Georges MPContributor I
asked in Lists, Segments, and Profiles

Recurring users on the same list

Hello all,I work with a company that sells online courses.Once a course is sold, we manually activate the account and send out a mail to the user with their login info, and later on we send them a reminder before their course expires. I set up a flow in Klaviyo that is triggered by a list in which I input all the new users along with their emails, usernames and passwords.The flow works fine for first time users, however recurring customers are not receiving a second batch of emails.Ex: If you took a course in Jan, you’ll receive the intended emails normally. However, if you take a new course in June and I add your info + email to the list, klaviyo doesn’t recognize you as a new user and you won’t receive a second batch of emails. Can you please suggest any fixes to this problem or alternative methods? Thanks in advance, I appreciate your input :)GD 

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Jessica eCommerce Badassery
Partner
1 year ago
M
Contributor I
Michelle TContributor I
asked in Lists, Segments, and Profiles

Help creating a segment

I own a subscription box and I would like to set up a segment so all active subscription box customers will be in that segment, and when they cancel their subscription they will be removed.I would like to have a dynamic list for this as part of my subscription box is virtual and needs to be emailed out to only those who are still customers. How do I set up the parameters for this? Thank you! 

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Jessica eCommerce Badassery
Partner
1 year ago
A
Contributor I
asheratmotiveContributor I
asked in Lists, Segments, and Profiles

Creating segments based on purchases of Shopify products with certain tags

May be an obvious one but working with a record label who have tagged all their Shopify products with the genre of the product:  When I go to create the segment however, I don’t have an option to pull through any Shopify tags: The Shopify connection is solid and working for everything else, I’m just confused how to find the tags we’ve assigned to Shopify products within Klaviyo and how I can create segments based off of them and activity on those products. Thanks!

3
J
Contributor I
3 months ago
A
Contributor I
Alisha.PrajapatContributor I
asked in Lists, Segments, and Profiles

Using two separate Klaviyo accounts

Hey there, I have two Klaviyo accounts for different territories. Does anyone have any tips on ensuring the lists are clean and preventing emails from getting both to the same email?

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Dov
1 year ago
I
Contributor I
InezDWContributor I
asked in Lists, Segments, and Profiles

Subscribers virgilio.it and libero.it are suppressed after a fallout of those email services

Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January.  Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?

3
kaila.lawrence
Community Manager
2 months ago
KrisDaria
Partner - Silver
KrisDariaPartner - Silver
asked in Lists, Segments, and Profiles

Facebook lead gen: adding emails to main list

I have a client who is in Canada and segments their list based on a Profile property Language = en or Language = fr. If we use Facebook lead gen ads to synch new emails to their main Newsletter list, is there a way for us to capture data from facebook Facebook to automatically add with the Language property setting based on the ad or form used to capture the lead?

4
V
Contributor I
7 months ago
H
Contributor III
Henrik SommerlandContributor III
asked in Lists, Segments, and Profiles

Deleted accounts are recreated by virtue of delayed events

Howdy!We are having a horribly annoying issue when it comes to deleting accounts in compliance with GDPR requests. Requests to be deleted arrives to Zendesk, the support agent removes deletes the user from Klaviyo but then the user gets recreated because of delayed Zendesk events, like ticket resolution :/Is there anyway around this or does the Klaviyo profile have to be redeleted at a later point in time to assure that no delayed Zendesk events messes things up.

1
Dov
1 year ago

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