Replies posted by Lanresdev

29 Replies

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Contributor I
ErksContributor I
asked in Lists, Segments, and Profiles

Email subscribers dont match Klaviyo and Shopify

 Hi Erks,Syncing issues between Shopify and Klaviyo, where the number of subscribers doesn't match, are not uncommon, and several factors could contribute to this discrepancy. Here are some potential reasons and steps to address the issue: Delayed Syncing: It's not uncommon for there to be a delay between a subscriber being added to Shopify and that information being reflected in Klaviyo. Allow some time for the sync to catch up. Different Opt-In Methods: Ensure that subscribers are opting in through the same method on both platforms. For instance, if one platform is using double opt-in and the other isn't, it could result in different subscriber counts. Unsubscribed or Deleted Subscribers: Check for unsubscribed or deleted subscribers. If a subscriber has opted out on one platform but not the other, it can lead to a mismatch. Multiple Stores or Environments: If you have multiple Shopify stores or environments (like a development store), make sure you are checking the subscriber

2
kaila.lawrence
Community Manager
2 months ago
S
Contributor I
selomenikaContributor I
asked in Campaigns and Flows

Campaings are getting cancelled even though I did not reach the limit on free version

Hi Selomenika, If your campaigns in the free version of Klaviyo are getting canceled and you're unable to identify the reason, there could be several potential causes for this issue. Here are some common reasons why campaigns might get canceled and suggestions on how to troubleshoot: Error Messages: Check for any error messages or notifications provided by Klaviyo when the campaign gets canceled. These messages often give insights into what went wrong. Audience Criteria: Make sure that the audience criteria you've set for your campaign are accurate and valid. If the criteria are too restrictive or not well-defined, it might result in the campaign being canceled. Content Review: Klaviyo has content review processes to ensure compliance with their policies. Make sure your email content adheres to Klaviyo's guidelines. Avoid using spammy language, and ensure that your content is not violating any rules. Recipient Engagement: Klaviyo may cancel campaigns if the recipient engagement i

2
stephen.trumble
Community Manager
2 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows

Abandoned cart prestashop tag

And have you completely integrated prestashop with klaviyo?

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stephen.trumble
Community Manager
2 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows

Abandoned cart prestashop tag

Which prestashop do you use ? 

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stephen.trumble
Community Manager
2 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows

Abandoned cart prestashop tag

Okay, I get. We could use zoom if you dont mind , where you share your screen express yourself better and put you through what you need to do. Fine by you ? 

6
stephen.trumble
Community Manager
2 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows

Abandoned cart prestashop tag

Hi Kathleen,Look for placeholders or tags in the abandoned cart block related to product images and text. In Prestashop, product URLs or tags might be different, so make sure you are using the correct ones. If you are using dynamic content, ensure that the tags or URLs are set up to dynamically pull in information from abandoned carts.

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stephen.trumble
Community Manager
2 months ago
M
Contributor I
MischaContributor I
asked in Analytics and Deliverability

Dedicated sending domain for multiple accounts

You’re welcome @Mischa , I’m glad I can help When setting up a sending domain in Klaviyo, it is important to follow a warm-up process to establish a positive reputation with email service providers (ESPs) and improve email deliverability. This process involves gradually increasing the volume of emails sent over time, starting with a low volume and gradually increasing until you reach your desired sending frequency.Since the sending domain is used only for sending emails and not for receiving them, the warm-up process is focused on building a positive reputation with ESPs by gradually increasing the volume of emails sent and ensuring that engagement metrics (such as open rates, click-through rates, and spam complaints) are consistently high.To warm up the sending domain effectively, it is important to follow best practices for email sending, including sending high-quality content to engaged subscribers, using double opt-in to ensure list quality, avoiding spam trigger words and phrases,

6
D
Contributor I
8 months ago
D
Contributor I
dominikjaContributor I
asked in Accounts and Settings

Partner link

Hey @dominikja ,To find your affiliate link on Klaviyo, you can follow these steps: Log in to your Klaviyo account and navigate to the "Partners" section in the main menu. Click on the "Partner Dashboard" button to access your affiliate account. Once you're in the partner dashboard, you should see a navigation bar on the left-hand side of the screen. Click on "Creatives" and then select "Affiliate Links". On the Affiliate Links page, you'll find your unique affiliate link, which you can copy and share with others. If you're having trouble finding your affiliate link on the dashboard, you can also generate a link manually by following these steps: Log in to your Klaviyo account and navigate to the "Partners" section in the main menu. Click on the "Partner Dashboard" button to access your affiliate account. Once you're in the partner dashboard, click on "Creatives" in the left-hand navigation bar and then select "Affiliate Links". Click the "Generate Link" button and then ent

1
L
Problem Solver III
1 year ago
M
Contributor I
MischaContributor I
asked in Analytics and Deliverability

Dedicated sending domain for multiple accounts

Hey @Mischa ,Yes, you can use the same sending domain for multiple accounts in Klaviyo and change the "from" address to display the email address that belongs to a specific online shop. This is a common practice among businesses that manage multiple e-commerce stores.To change the "from" address, you will need to set up a new email address in each account that corresponds to the specific online shop. You can then select this email address as the "from" address when sending newsletters for that shop.Changing the "from" address does not affect the main address of the specific shop, as the emails are still being sent from the same sending domain. However, it is important to note that some email clients may flag emails as suspicious or spam if the "from" address does not match the sending domain, so it's important to use a legitimate email address and avoid using generic addresses like "noreply" or "info".Additionally, it's important to maintain good email sending practices for all the acc

6
D
Contributor I
8 months ago
A
Anonymous
asked in Campaigns and Flows

How can I create a link to unsubscribe to my newsletter?

Hey @Birgitte Frost Mathiesen ,If the default unsubscribe link in your Klaviyo newsletter is not working, you can create a new unsubscribe link using Klaviyo's Merge Tags.Here's how to create a custom unsubscribe link in Klaviyo: In your Klaviyo account, go to the "Lists & Segments" page and select the list that you sent the newsletter to. Click on the "Settings" tab and select "List Settings". Under "List Settings", select "Subscription Preferences". Scroll down to the "Unsubscribe Page" section and copy the URL listed under "Unsubscribe URL". Go back to your newsletter and replace the default unsubscribe link with the merge tag "{{ unsubscribe_link }}". Highlight the merge tag and click the "Hyperlink" button in the formatting toolbar. In the hyperlink window, paste the unsubscribe URL that you copied from the "Subscription Preferences" page and click "Insert". This will create a custom unsubscribe link in your newsletter that should work correctly. Make sure to test

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Problem Solver III
1 year ago
M
Contributor I
maestroContributor I
asked in Campaigns and Flows

User signups after flow has been trigger

hey @maestro ,If you want to ensure that users signing up within 3 weeks of their birthday still receive the second reminder in your birthday flow, even if they missed the first one, you can set up an additional email in your flow to catch these users.You can set up a conditional split in your flow after the first email, with one branch for users who opened the first email and another branch for users who did not. The branch for users who did not open the first email can lead to a new email that includes the same content as the second reminder email but with a different subject line and introduction to acknowledge that it is the first email they are receiving.Alternatively, you can set up a separate flow that targets users who sign up within 3 weeks of their birthday and includes both the first and second reminder emails. You can use a different trigger for this flow, such as a "recently joined" segment or a "first-time buyers" segment, to ensure that it only targets users who sign up

2
M
Contributor I
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Cannot Schedule Email nor Post a Question to Support

Het @Squamishpoacher ,If you are receiving a message saying "Failed to create the draft campaign. An error occurred. Please try again later." when attempting to create a campaign in Klaviyo, it is possible that there is a temporary issue with Klaviyo's servers or with your internet connection.I would suggest waiting a little while and trying again later to see if the issue resolves itself. You can also try clearing your browser cache and cookies, or using a different web browser to access Klaviyo. If the issue persists, you can reach out to Klaviyo support again, as they may have more information on any ongoing issues or outages.In addition, it may be helpful to check Klaviyo's status page or social media accounts to see if there are any known issues being reported.

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Squamishpoacher
Contributor IV
1 year ago
M
Contributor I
MischaContributor I
asked in Campaigns and Flows

Event based Flows just possible with a Account?

Hello! Klaviyo's abandoned cart email functionality can work for both logged-in and guest customers.For logged-in customers, Klaviyo can automatically track their abandoned cart behavior and send them an email reminder to complete their purchase.For guest customers, Klaviyo can use browser cookies to track their abandoned carts and send them an email reminder to complete their purchase. However, in order for this to work, the customer needs to provide their email address during the checkout process.So, it is not necessary for customers to have an account or be logged in for Klaviyo's abandoned cart functionality to work.

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Problem Solver III
1 year ago
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Contributor I
laura.smollaContributor I
asked in Campaigns and Flows

Pre-header is not shown on certain inbox providers

There are a few ways that the issue with pre-header text not displaying correctly in certain inbox providers can be resolved in Klaviyo: Keep the pre-header text concise and relevant: Ensure that the pre-header text is no longer than 100 characters and is directly related to the content of the email. This will increase the chances of it being displayed in the inbox. Test the pre-header text in different email clients: Test the email in various email clients and devices to see how the pre-header text appears in each of them. This will help identify which email clients are not displaying the pre-header text correctly and can provide insights into any other issues with the email's display. Avoid using web view links in the pre-header: If the pre-header text includes a web view link, certain email clients may prioritize displaying this information over the pre-header text. Consider using the web view link elsewhere in the email, such as in the footer. Contact : If the issue persists,

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ebusiness pros
Partner - Silver
1 year ago
S
Contributor I
SzonjaContributor I
asked in Campaigns and Flows

Campaign status : This campaign is still sending to XXX queued recipients.

There could be various reasons why a campaign in Klaviyo is experiencing delays in sending, including: A large number of recipients: If the campaign is being sent to a large number of recipients, it may take some time for all the emails to be sent out. Technical issues: Technical issues with Klaviyo or third-party integrations could be causing the delay. For example, if the API connection between Klaviyo and another platform is not working correctly, it may delay the campaign sending process. Incorrect campaign settings: If the campaign settings are not configured correctly, it could cause delays in the sending process. For example, if the campaign is set to send at a specific time but the time zone is not correctly set, it could cause the campaign to be delayed. Delivery issues: Some emails may have failed to deliver due to issues with the recipient's email server or because the email was marked as spam, which could cause the campaign to be delayed.

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A
Contributor I
4 months ago
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Contributor I
RJClothingContributor I
asked in Sign-up Forms

Sign Up Link not Linking with Instagram sticker

@RJClothing It sounds like there may be an issue with the way the link is being generated or shared on Instagram. Here are a few things to check and try: Make sure you are copying and pasting the correct link for your sign-up form. It's possible that you are accidentally copying a different URL that leads to your homepage instead of the sign-up form. Double-check that the link you are sharing on Instagram includes the full URL, including "http://" or "https://" at the beginning. If the link is missing this, it may not work correctly. Check that the link is not being shortened or modified by Instagram's link preview feature. This can happen if Instagram detects that the link is long or complex, and it will automatically shorten it or add additional parameters to the end. This can sometimes cause issues with certain types of links, including sign-up forms. Try using a different method to share the link on Instagram, such as copying and pasting it directly into a post or using a dif

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Contributor I
6 months ago
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Contributor I
ninaJoyaContributor I
asked in Campaigns and Flows

Is there a possibility to influence whether a link opens in a new tab or follows the link?

@ninaJoya  You’re welcome , If you have any issue you can always reach out , will be glad to help 

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M
Contributor I
9 months ago
N
Contributor I
ninaJoyaContributor I
asked in Campaigns and Flows

Is there a possibility to influence whether a link opens in a new tab or follows the link?

Hello @ninaJoya  Yes, there is a setting in Klaviyo that allows you to open all links in a new tab. Here's how you can do it:Go to the email template that you want to edit. Click on the button or image that you want to add the link to. In the Link field, enter the URL of the page that you want to link to. Click on the "Insert" button to add the link to the button or image. Click on the button or image again to edit it. In the Link field, add the following code to the end of the URL: ?target=_blank Click on the "Save" button to save your changes.This code tells the browser to open the link in a new tab instead of the same tab. By adding this code to the end of all your links, you can ensure that they all open in a new tab.If you have already added links to your email template and don't want to go through each one and add the code, you can use a find-and-replace tool to add the code to all the links in your email. Just search for all the links in your email and replace them with the same

6
M
Contributor I
9 months ago
T
Contributor I
ThePublisherContributor I
asked in Campaigns and Flows

abandoned browse flow has stopped generating revenue

I'm sorry to hear that your abandoned browse flow has stopped generating revenue. Here are some suggestions that might help you fix the issue: Review and optimize the timing of your emails: The timing of your abandoned browse emails could be a factor in the decrease in revenue. Try adjusting the timing of your emails to see if that helps. You could also consider sending follow-up emails at different intervals, such as 24 hours, 48 hours, and 72 hours after the initial email. Review and optimize your email content: Take a closer look at the content of your emails, including the subject line, body, and CTAs. Make sure that your subject line is attention-grabbing and your email content is engaging and relevant to the customer's interests. Also, ensure that your CTAs are clear, prominent, and encourage customers to take action. Personalize your emails: Personalization is key to engaging customers and increasing revenue. Consider personalizing your emails with the customer's name and br

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stephen.trumble
Community Manager
1 year ago
D
Contributor III
DaveSGContributor III
asked in Campaigns and Flows

Advise | Newsletter Subs. for coming soon page - and then?

Hello @DaveSG ,It's great to hear that you have set up a newsletter for your coming soon page using Klaviyo. To answer your questions:Should you send out a second email as long as the page is not ready yet?It's always a good idea to keep your subscribers engaged and informed, even if your page is not ready yet. Sending a second email can be a great way to keep your subscribers excited and interested in your upcoming launch. However, you should make sure that the content of the email is valuable and relevant to your subscribers. You could share updates on the progress of your website development, give a sneak peek of what's coming, or offer additional incentives such as exclusive content or early access.What content should be included in the second email?When creating content for your second email, it's important to keep in mind your subscribers' interests and needs. You could share some insights into your brand and what inspired you to create it, or talk about the unique features or be

2
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Problem Solver III
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Lists, Segments, and Profiles

Historical Data from Shopify in Klaviyo

Thanks @David To 

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Problem Solver III
1 year ago
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Contributor I
jolynnyyContributor I
posted in Sign-up Forms

Has Anyone Used a Conversational Pop-UP form?

Yes, Klaviyo allows you to create conversational pop-ups using their "Form Builder" feature. With this feature, you can create forms that ask questions and provide options based on user responses.To create a conversational pop-up, you can follow these steps:Go to your Klaviyo account and click on the "Forms & Landing Pages" tab. Select "Pop-ups" and click on "Create Popup". Choose a template or create a new design. Click on "Add Block" and select "Form" to add a form block to your pop-up. Customize your form by adding fields and options based on your desired conversation flow. Save and publish your pop-up.

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Omar
Partner - Platinum
1 year ago
M
Contributor I
MasonKContributor I
asked in Lists, Segments, and Profiles

Automatically Suppress Profile

Yes, Klaviyo provides a feature called "List Cleaning" that allows you to automatically suppress inactive contacts from your lists.To enable this feature, you can follow these steps:Go to your Klaviyo account and click on the "Lists & Segments" tab. Select the list that you want to clean. Click on the "Manage List" dropdown and select "List Settings". Under the "List Cleaning" section, toggle the switch to enable list cleaning. Set the duration for how long a contact can be inactive before they are suppressed. Choose whether you want to suppress the contact from all lists or just the current list. Click on "Save" to enable list cleaning for the selected list.Once list cleaning is enabled, Klaviyo will automatically suppress contacts that have been inactive for the specified duration. This will ensure that you are only paying for active contacts and not for inactive ones.I hope this helps! Let me know if you have any other questions will be glad to be of assistance 

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Contributor I
8 days ago
A
Contributor I
alynnsnyderContributor I
asked in Campaigns and Flows

Do you want live notifications when people reply to your posts? Enable Notifications​ Can I Send a Single Email Through Klaviyo With Multiple Links Based Off Items Purchased?

To consolidate your customers' entire purchase with each product's link and send it in a flow email, you can use Klaviyo's dynamic product block feature. Here's how you can do it: Create a flow in Klaviyo: First, create a flow in Klaviyo and set the trigger to "Placed Order" so that it sends an email to customers after they have made a purchase. Insert a dynamic product block: In the email editor, insert a dynamic product block by clicking the "Add Content" button and selecting "Dynamic Content" from the dropdown menu. Then select "Product Block" and choose the layout that you want to use. Customize the dynamic product block: Customize the dynamic product block by adding in the information that you want to include for each product, such as the product name, image, price, and link. You can also add in additional information about the purchase, such as the order total and shipping information. Preview and test the email: Once you have customized the email, preview and test it to en

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Problem Solver III
1 year ago
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Contributor I
BeaContributor I
asked in Campaigns and Flows

Campaigns

If you are experiencing problems with scheduling or sending a newsletter in Klaviyo, even after the bug has been resolved, there are a few things you can try: Clear your cache and cookies: Sometimes, clearing your cache and cookies can help to resolve issues with Klaviyo. To do this, go to your browser's settings and look for the option to clear your cache and cookies. Check your email status: Make sure that your email address is not suppressed or bounced in Klaviyo. Go to your profile in Klaviyo and check your email status. If it is suppressed or bounced, you may need to contact Klaviyo's support team to resolve the issue. Check your sending limits: Make sure that you have not reached your sending limits in Klaviyo. If you have reached your limits, you will need to upgrade your account or wait until the next sending period. Try a different browser: If you are still having issues, try using a different browser to see if the problem persists.                                       

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Problem Solver III
1 year ago

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