Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

7384 Topics

L
Contributor I
lex_zapContributor I
asked in Integrations and Reviews

WooCommerce catalogue not displaying images

Product blocks display broken images and the catalogue is no longer displaying the images either. Is there a way to re-sync the product feed like with Shopify? Or do I need to do something else to reset it?https://help.klaviyo.com/hc/en-us/articles/4406529213083

1
Dov
1 year ago
L
Contributor I
LelaContributor I
asked in Sign-up Forms

Why aren't my Shopify subscribers receiving my discount emails?

Hi, I have seen a response about this before, but for some reason, I don’t seem to find the solution now. I have a flyout form on my site which is working fine, and customers subscribing from there are added to my klaviyo list, but customers subscribing on the footer form on another one I have at the centre of the home page, are added to the list but are no receiving the subscribe discount information. I think the only thing missing, is adding the snipped code, but I don't know exactly where. Could someone please point out me in the right direction?Thank you so much!

1
Taylor Tarpley
Community Manager
1 year ago
N
Contributor III
nekoContributor III
asked in Lists, Segments, and Profiles

I can't segment profiles well by color variation or SKU.

I can't segment profiles well by color variation or SKU. "Ordered Product" is set up with color variations and SKUs, but it also sends different colors and SKUs. Is there a better way? Even if I set the color variation to black and buy pink, I get an email here with the black segment. 

7
N
Contributor III
1 year ago
F
Contributor I
feelingkooshoo
asked in Lists, Segments, and Profiles

Deleted profiles still in a flow. How to bulk-remove?

I deleted old profiles that I no longer wanted in Klaviyo but didn’t quite understand how the Shopify integration worked, meaning Shopify re-imported a number of those profiles and added them to our welcome flow. I used a segment to isolate those profiles and deleted them from our account (and change settings so they won’t import again), but they’re still queued up to receive emails in the welcome flow. I know that I can view the welcome flow analytics and delete the emails in the ‘waiting’ list, but there are approx 130 and it’s pretty time consuming to delete them one-by-one. I would have thought that when you delete a profile it gets removed from any flows? How do I easily remove all these profiles from any flows? Thank you!

1
Bobi N.
Partner - Platinum
1 year ago
P
Active Contributor I
Patrick HoffmannActive Contributor I
posted in Lists, Segments, and Profiles

Move subscribers from list to another list after preference update (or delete from one)

As many others have asked, I want to make sure this still is set as not resolved:We have 3 lists as this is the only way to serve them with the following mails in their own languages without creating hosted pages: ‘Confirm Your Email’ and ‘Manage Preferences’.Languages:English Swedish GermanIf a subscriber decides to change language with the ‘Manage Preferences’-page from German to English, we need to add them to the English list AND remove them from the German list.Otherwise, they would still get the German version of our ‘Manage Preference’.→ With Zapier we can add them to a list but as I recall it’s not possible to also remove them from a list.Does any have a workaround or a solution that doesn’t involve hosted pages? Using segments in any way doesn’t resolve this issue as it only relates to which ‘Manage Preferences’-version (language{english|swedish|german}) they will go to when they click at {% manage_preferences %}. Bonus info: we have a language property on all our subscribers.

3
Dov
1 year ago
A
Anonymous
asked in Integrations and Reviews

Changed Shopify Primary Domain - Tracking seems off now

We switched the shopify primary domain couple days ago and while we see klaviyo activity and events, we’re down over 50% from before the switch. We’ve added the domain verification to the DNS of the new domain. Re-added the klaviyo connection in shopify. Is there anything else we need to do to get tracking fully operational with the new domain name?

2
A
1 year ago
J
Contributor I
jblouvetContributor I
asked in Lists, Segments, and Profiles

Adding a new member to a list via API with first name doesn't work

Hello,I set up a form to subscribe users to a list. I use the API for that. It works when i only add the email to the payload, using the https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=API_KEY endpoint.I closely follow the docs, using Guzzle (PHP)But when i try to add a first name to the profile, it doesn”t seem to work.Using the list → subscribe endpoint, i don’t know if it’s possible, and if it is, the expected body request (the one working with the email looks like this : 'body' => '{"profiles":[{"email":"' . $email . '"}]}' Using the identify endpoint (POST), the request returns 1, but no firstname is added to the profile 'data' => '{"token":"MYPUBLICKEY","properties": {"$email": "THEEMAIL", "$first_name":"THEFIRSTNAME"}}' Using the list → members endpoint, i get a 400 Bad Request as soon as i deviate from the base body request with email AND phone number 'body' => '{"profiles":[{"email":"THEEMAIL"},{"first_name":"THEFIRSTNAME"}]}' Can you please help me with

7
David To
Community Manager
1 month ago
C
Contributor III
CarlaContributor III
asked in Campaigns and Flows

Custom Templates from separate HTML builders using Klaviyo Event Variable tags

I'm using Stripo to build out my HTML emails and looking to add event variable tags like Abandoned cart products. Should I copy the code from the Abandoned cart Klaviyo template into Stripo or do I need to alter the code once importing the Stripo HTML into Klaviyo?

7
S
Contributor I
4 months ago
G
Contributor I
Gian29Contributor I
posted in Sign-up Forms

Signup Form Not Showing up Immediately on Shopify Page

My signup embedded form is not showing on my password page unless I refresh the page a few times. I have other Klaviyo pop-up form on home page and another signup embedded form on are regular page but those forms are showing as soon as the page loads.Site: shorturl.at/jyDV5I have checked the console in Javascript and this is what the error shows: I’m not knowledgeable on Javascript, so I hope you can help me with this issue.Thank you so much.

3
G
Contributor I
1 year ago
B
Contributor I
Benjamin AndersenContributor I
posted in Campaigns and Flows

Feature Request: More Campaign Sorting Options

When looking at a  chosen range of recent campaigns, it would we invaluable with the option to sort by the different chosen values. I’m talking about the classic little arrow (used in most applications),  next to one of these (under Campaigns):To be able to look at the best performing emails within any given range and see what they have in common, there is a lot to learn.I know there are other reporting options, but just sorting this list by whatever you want, makes it instantly available as you work with your recent campaigns.

3
alex.hong
1 year ago
A
Contributor I
Alex A21Contributor I
asked in Accounts and Settings

New Domain warmup

Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive  etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex

2
alex.hong
1 year ago
D
Contributor I
divyakrivy2022Contributor I
asked in Campaigns and Flows

Need to remove multiple APIs from shopify store

Hey, I need to remove multiple APIs from my shopify store. I checked via view page source and it has multiple api in Klaviyo company_id tags. How to remove these extra scripts?? I’ve tried disabling the on-site script checkbox in Klaviyo shopify Integration and then removing the integration and then re-added it via incognito mode but it still doesn’t work.Need Help fast!

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SMAIDesignContributor I
asked in Campaigns and Flows

Abandonded cart flow - how to put highest value item in email subject?

Hello,  I’m putting together an abandoned cart flow and for the second email I would like to put the name of the highest value item in the customers cart into the subject.So far I’ve figured out how to pull the first item from the array using {{ event.Items.0 }}  and a random item into the subject, but would like to be able to display the highest value item. Any help with this would be greatly appreciated! For example, I’d like to say something like: “Don’t forget about your (Highest value item)”Thanks :)

4
S
Contributor I
1 year ago
T
Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms

Sign up forms and reporting

Hi there, I have 2 ways that my customers can sign up, one through a sign up form and one through a fly in pop up. How can I pull the correct report to see from which form that the customer signed up from? As they all enter the leads list, so how can i segment the clients to see where they came from?

2
alex.hong
1 year ago
P
Contributor I
priyapContributor I
asked in Analytics and Deliverability

Zero revenue from flows since Feb 1st

Hi all,I have been running flows and campaigns using klaviyo since the past 2 years. However since Feb 1st, I am noticing that there is zero revenue from the flows which seems very strange since welcome flows has always been the best in terms of revenue for me. But even that is zero. I have 9 flows which are live. There is no sudden hike in the campaign revenues either so that rules out the possibility that attribution went to the campaigns instead of the flows.I checked the flows and they are working fine. Delivery, opens and clicks are happening. How do I sort this out? Any suggestions? 

1
David To
Community Manager
1 year ago
S
Contributor I
SamB080Contributor I
asked in Lists, Segments, and Profiles

In Campaign Segment

Hi everyone, I might be missing something here, but is there a way you can create a one off segment WHILST building a new campaign? Drives me bonkers that I have to create and save a segment before creating a campaign, only to then have to delete it after the send (because it’s irrelevant after I send that particular email) Ie, If I just want to resend an email to those who didn’t open the first one, I have to create and save a special segment for that? Rather than just specifying that ‘rule’ inside the new campaign? Cheers, Sam.

2
S
Contributor I
1 year ago
L
Problem Solver I
LisaJProblem Solver I
asked in Lists, Segments, and Profiles

Workaround instead of making a segment of a segment

I am using a quiz software as a lead magnet to my master list and it has many branches of answers. The software company (shockingly) doesn’t have UTM parameters as an option (UTM Campaign = Gift Ideas, for example), so I made a segment based on all the options they could choose from Q1.Definition is “Quiz Takers = people who answered Q1 as A,B,C,D, etc”They will go through Flow “B”After Q 1 it starts splitting off and wouldn’t capture all quiz takers.Now I also want to filter this segment OUT of Flow “A” so they don’t get a couple duplicate welcome messages.To create a filter I would need to once again say “do not send to anyone who answered Q1 as A,B,C,D, etc.” I am missing something. Essentially I’d like to say “make a segment of people who are in Segment Quiz Takers” but obviously I cannot do that. Interact integrates with Klaviyo but Klaviyo doesn’t support integration the other way for it to provide me with customer actions.Ideas? A work around? Thanks!

4
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows

Naming Conventions for DEEPLY Personalized Email Flow

We have a flow that’s triggered when someone completes a 40 question quiz on our website. It is deeply personalized by gender, age, symptoms (we’re in health & wellness). So there are many variations of the same email but personalized depending on their quiz answers. It’s effective but confusing on the backend. Does anyone have suggestions for keeping this organized? Specifically - is there a way to name the emails (not the titles) that makes sense that will help us track? Thanks so much!!!

1
Dov
1 year ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows

Segmenting by region not delivering

HI All,We just discovered that a part of a post-purchase flow, where we segmented out customers by region, has not been delivering at all on that side…Below are screenshots of the flow canvas and the filter to segment out certain states.  Was wondering if off the top of anyone’s head here in the community they might be able to spot something I’m doing wrong… Someone suggested that it’s because Klaviyo does not save the Region when an order is placed….SMH trying to figure this one out.. Thanks in advance, Daniel  

4
D
Problem Solver I
1 year ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows

Conditional Split - emails not delivering to 50% random split

Hi All!Wondering if anyone might be able to help with this...My conditional split set to send to a random 50% sample doesn’t seem to be sending to them. I set up this split up and set it to live a while ago (several weeks?) and it still doesn’t seem to  be sending to anyone on this side. Any ideas would be greatly appreciated! TIA,Daniel 

5
stephen.trumble
Community Manager
1 year ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows

Pausing and resuming entire flow

Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for).  Has anyone got any idea of how best to approach this? 

1
In the Inbox
Partner - Platinum
1 year ago
L
Contributor I
l.hardmanContributor I
asked in Campaigns and Flows

Excluding customers from flows if they are already in another flow

Hello,  I’m currently in the process of setting up a replenishment program for a number of different products. We want these emails to be personalised based on the different products replenishment times and therefore have decided not to take the dynamic approach. This being so, I wonder is there is a filter to add into the flow where it excludes the customer if they are already in another flow so that they don’t receive multiple flow emails in one day but still receive any campaigns sent out on that day?    Thanks, Laura

1
David To
Community Manager
1 year ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

13
F
Active Contributor I
7 hours ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows

How to see how many profile trigger in flow?

Hlo, How can I check how many profile triggered particular flow.

1
Bobi N.
Partner - Platinum
1 year ago
R
Contributor I
RikaContributor I
asked in Lists, Segments, and Profiles

How to import birthday contact list to existing klaviyo profile

Hi Everyone, Need some help please, been trying to search but couldn't find the right answer. Can anyone give guidance on how to do it: I wanted to update contact lists that are already in Klaviyo with their birthday. Can anyone advise on how to import this contact to the profile? I already create the CVS file for this that include: email address - first name - last name - birthday (MM/DD) We just want to update the contact that already in Klaviyo, how to make sure not to import any new contact in there? (we are taking the data from our MailChimp, some contact is not in the Klaviyo) Thank you so much in advance

2
David To
Community Manager
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.