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7920 Topics

D
Contributor IV
dcmaiaContributor IV
asked in Campaigns and Flows

Is the New Editor Auto-Save feature broken?

We've been facing this issue every single time we build an email in the new editor. We'll build the email, but when we click 'Preview and test' there are many blocks missing. Not all, just some. I have no idea how it decides which ones o keep and which ones to not. Even more annoying than that is when you exit the editor and come back (or refresh the page), and find out those blocks are missing.Refreshing, or exiting and coming back, and then rebuilding the email with those missing blocks usually works. But obviously this is frustrating because we're doing twice the work for no reason.Anyone else having a problem with this? Not to mention that this new editor is outrageously slow… Typing anything inside a text block is a slog. We've been having to resort to typing everything in Word or something, then copy / pasting it into Klaviyo and having to format everything for each block. But that's another issue entirely. Is the new editor in beta? It's clearly very buggy and slow, but it's adv

7
alex.hong
1 year ago
M
Contributor I
martin.pearsonContributor I
asked in Campaigns and Flows

Testing a flow-is it possible to skip through time delays/waits to speed up the process?

Hi there, hope someone can help with my question!Just to give a brief description of what I’m trying to do. Currently testing a flow for a client before going live with it, just wondering is there a way to skip past the time delays I’ve created between the emails to speed up the testing process? I’m more used to working inside ActiveCampaign and I know you can do this using that software, just wondering if there’s a similar thing in Klaviyo for this kind of thing?Thanks in advance :) 

3
stephen.trumble
Community Manager
1 year ago
E
Contributor II
EveContributor II
asked in Integrations and Reviews

Klaviyo / typeform / sync email Klaviyo

Hello,I would like to sent a email with a typeform quizz. But I wouldn’t ask again the email.Can Typeform retrieve the email sent through Klaviyo and keep this data ? If yes, how ? Thank you 

6
S
Contributor I
1 year ago
H
Contributor I
Heated ClothingContributor I
asked in Campaigns and Flows

Placed order tracking? Why is it not working?

Hey, My company has been using a 3 party to do e-mail marketing last season, but this year we are doing it ourself. One thing i noticed is that our campaigns are tracking both open and click rate but not placed order. Does anyone know what we are missing? All the campaigns from our third party was tracking placed orders and sales, and we know for a fact that all of our campaigns also made some sales through discount codes, so i guess there is a UTM parameter we can´t seem to find or something. Bes regards, Daniel

1
alex.hong
1 year ago
K
Contributor I
kfbrown2022Contributor I
asked in Campaigns and Flows

Sub-bullets tabbing in campaign editor

How do I make sub-bullets within a bulleted list in Klaviyo? Example below. Klaviyo does not respond to me tabbing.This is what I wantThis is the same text in Klaviyo that won’t respond to tabbing to get the sub-bullets 

1
retention
Partner - Platinum
1 year ago
K
Contributor I
kenw232Contributor I
asked in Integrations and Reviews

List of all webhooks?

Is there a list of all webhooks I can subscribe to?  I can’t find a complete list anywhere.

1
retention
Partner - Platinum
1 year ago
E
Contributor I
eCommGuyContributor I
asked in Lists, Segments, and Profiles

Mass Unsuppression

I mistakenly uploaded the wrong Soft Bounce segment to the Suppression List to the tune of about 8k customer records.  Is there a way to mass unsurpress without going record by record and manually unsurpressing?

2
retention
Partner - Platinum
1 year ago
Steven_t_h
Contributor I
Steven_t_hContributor I
asked in Analytics and Deliverability

Delete Track Metric - Individual

Hi, I’m currently developing a custom integration using the API and was wondering if there is any method available to delete a Track Metric. For example, a “Placed Order”. While it’s my hope this isn’t needed in production, basic testing has shown some serious issues on the Klaviyo side when correcting metrics. One such example was my initial test of a Placed Order. This created a profile (expected), but I had an error in my timestamp value. Not a problem, right? Just send the metric again (with `$event_id` to update it)? Nope, it doesn’t look like there is any way to “fix” a metric. This could have serious implications once we’ve scaled up (>10k Placed Order metrics/day + millions of historical metrics). If there are any errors, it looks like the only option is to delete the metric and start all over, but this would result in a backlog of years of historical data to sync yet again. Looking for the best way to either delete a single metric event with bad data or the ability to updat

2
Steven_t_h
Contributor I
1 year ago
S
Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles

Storing input fields from website into Klaviyo Profile

Does anyone know if it’s possible to store an input field on our website (shopify) into the user’s Klaviyo profile as a custom field? For example say on our shopify product page (not a klaviyo sign up form) there’s a input field called ‘foo’ where the user enters free form text.  We want to take the value of the input field ‘foo’ and save it as a custom property in the user’s Klaviyo profile with every key press as the user is inputting values into the foo input field (ideally with a straight javascript call to Klaviyo on the product page without the use of any custom built apps).  

1
alex.hong
1 year ago
S
Contributor I
stevensbooksContributor I
asked in Integrations and Reviews

Spree integration - where to find cart token?

Hello, we are running a spree commerce site. We are using the official integration at https://help.klaviyo.com/hc/en-us/articles/115005255448-How-to-Integrate-with-Spree.Everything works great, except the “Return to your cart” link. Spree requires a token to rebuild the cart, but we could find that variable anywhere. Without the token, cart will be empty, which makes the flow useless.Can anyone please let me know if that variable exists in current Spree integration or not? If yes, where could i find it?Thank you 

1
Dov
1 year ago
V
Contributor I
VitoraestuaryContributor I
asked in Campaigns and Flows

Trigger a flow when someone places order using a specific coupon code?

Hi!I’m trying to set up a flow that will trigger each time someone places an order using a specific coupon code. This a unique code that I created inside Shopify. I can’t seem to find it when building the flow trigger. Is it possible to build such logic? Where should I add the code in order to find it when building the flow?Thanks!

4
V
Contributor I
1 year ago
A
Active Contributor I
ArturActive Contributor I
asked in Sign-up Forms

How to add hyperlink general terms and conditions in sign up form

Hi, How can I add an hyperlink in a checkbox of a signup form so it has an hyperlink to the general terms and conditions? The only possibility that i can find is to add in under the checkbox, but this doesn’t look good. 

3
M
Contributor I
1 year ago
T
Contributor I
toripContributor I
asked in SMS

SMS Deliverability - Device Disconnected

I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.  

1
Taylor Tarpley
Community Manager
1 year ago
F
Contributor IV
FrankContributor IV
posted in Campaigns and Flows

Winback Flow Benchmarks

Hello alltogether,we just set up a winback flow to reactivate customers before they churn finally. Look’s good so far but have the feeling it could and should perform (much) better.Flow is triggered based on last estimated date of next order + 40 days and contains 3 mails (Miss You → Coupon → What’s wrong). Right now we experiment with a  split based on “customer value” or Ordercount.The Flow itself has the following stats:mail1: OpenRate: 30% ; Click Rate: 4% ; Placed Order 0,9%mail2: OpenRate: 26% ; Click Rate: 4% ; Placed Order 1,4%mail3: no stats yetMind sharing your approach, ideas and stats for WinBackFlows? br Frank

3
Edgar Emmanuel
Problem Solver III
1 year ago
M
Contributor I
meldrcContributor I
asked in Accounts and Settings

Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)

Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner?  Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie

1
alex.hong
1 year ago
M
Contributor I
MeduardamayContributor I
asked in Analytics and Deliverability

Is there a way to see a heat map of an email campaign?

Hi, I know that Klaviyo provides analytics for the links tracked in my email campaigns (Campaigns » Link Activity). However, I’d like to know if there’s a way to see the heat map of a specific email campaign. I might use the same link across different sections of my newsletter (header, image and CTA for example) and the link activity will only show me the total clicks. What if I want to know where people are clicking the most (header, main image, text, CTA, footer, etc.)? Are there any software/tools available that could help me with this? Thanks! 

3
E
Contributor I
1 year ago
M
Problem Solver I
MM6Problem Solver I
asked in Sign-up Forms

Why aren't my form Submissions aren't going to my connected segment?

I have a little query where I need your help .I have set up the embedded form with radio button options, now I want to create segments based on the options picked by the customers. I have set it up, however when I test it, people are added to the list but not the segment.Where did I go wrong. Appreciate your help.

2
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
bellaporterContributor I
asked in Email Templates and Coupons

Why aren't my Saved Blocks working properly?

I’m trying to save a new block into my “Saved Block” catalogue but when I try to look for it to put into another template it doesn’t appear. It also doesn’t appear when I go to manage my saved block content. 

1
Taylor Tarpley
Community Manager
1 year ago
N
Contributor III
nekoContributor III
asked in Campaigns and Flows

Items linked to shopify are not showing up.

Hello!I'm trying to figure out the process of sending an email when someone orders an item as shown in the attached image.When I select the item, all the products linked to shopify are not showing up. What should I do? 

4
N
Contributor III
1 year ago
W
Contributor I
WebtopiaContributor I
asked in Email Templates and Coupons

Changing the display of a web feed

- Feed format - I only seem able to display recipe images with the title to the right of the image (see image attached). I'm wanting to try an option where we display 2 images across (desktop) / 1 image (mobile) with titles underneath the images (see mindful chef example attached) 

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
meldrcContributor I
asked in Sign-up Forms

Embedded forms in Wordpress

I have a very straightforward task: I’d like to place an embedded form at the footer of each page on my simple Wordpress site.I already have the other Klaviyo code pasted in a Headers and Footers plugin and my flyout form is working.Then -- I tried copy and pasting the embedded form code in the footer widget - but it didn’t take.Hmm, what else should I try? Are there some extra steps required to use embedded forms directly in Wordpress?Thank you!

3
David To
Klaviyo Employee
1 year ago
F
Contributor I
farragioContributor I
asked in Campaigns and Flows

How to Delete a Campaign (not archive it)

Is there a way to completely delete a campaign? I don’t want to archive it.

1
David To
Klaviyo Employee
1 year ago
K
Contributor I
kenw232Contributor I
asked in Lists, Segments, and Profiles

Get all profiles in a segment via API

Is it possible to get all the segments only?  I only see I can get lists with https://developers.klaviyo.com/en/reference/get-lists ?  Am I missing something? 

1
Dov
1 year ago
C
Contributor II
californiamattContributor II
asked in Lists, Segments, and Profiles

Is it possible to combine multiple segments?

I see you can combine multiple lists into a segment but what about combining multiple segments?Thank you!

2
C
Contributor II
1 year ago
E
Contributor I
emvpiiContributor I
asked in Accounts and Settings

What happens after Klaviyo reinstallation

Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this? 

1
Dov
1 year ago

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