Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

7887 Topics

A
Contributor I
abigailsheppardContributor I
asked in Campaigns and Flows

Decreasing click rates

I recently noticed my click rates have been decreasing in the past few weeks. I tightened my engagement for my segments but still is coming in much lower than normal. Has anyone else noticed this? I know it may just be seasonal or that we have limited products right now but wanted to check in.  

2
In the Inbox
Partner - Platinum
7 months ago
M
Contributor I
Mckenzie.RappContributor I
asked in Campaigns and Flows

Product Titles on Flows

I have an Abandoned Cart flow set up and the product titles are all showing up in one group below the images. I am trying to figure out how to have the product name under the corresponding product image. any insights?  Thank you!   

1
alex.hong
1 year ago
K
Contributor I
Kristina VContributor I
asked in Campaigns and Flows

Link for the re-buy email doesn't work

Hi there, The link for sending the customers to the cart on the website doesn’t work. When I have build the email campaign it was working, but not anymore.Anyways, I made a Re-buy flow and on the email I have written “Hi {{ first_name|title|default:'there' }},Thanks for your previous order from XXX! It has now been a few weeks, and we hope you are happy with your purchase.Listed below are some of our most popular products to inspire you.{% with event.extra.line_items as items %} We've also prepared a cart for you so if you're ready to repeat your last order, click here to head directly to checkout. {% endwith %} But the “click here” link doesn’t work anymore.. The URL on the link is {{ organization.url }}/cart/{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }} I want the “Click here” to be linking to the cart, so the customers can directly checkout with the same products that they have ordered before.  Can you please help by fixing this? Thank you! Best regards,Kristina 

4
V
Contributor I
5 months ago
V
Contributor I
VHTmeContributor I
asked in Lists, Segments, and Profiles

Segment triggered flow

So I see I’m supposed to be able to do a segment triggered flow, but when I say create a new flow there’s not a way to pick segment.  There’s only per-arranged flows for various things and none of them use segment triggers.  What am I missing?

1
alex.hong
1 year ago
I
Contributor I
iamharidasanContributor I
asked in Lists, Segments, and Profiles

Update Profiles not working

I am trying to use Update Profile API using Axios.I am not sure what is wrong, the data is not updating.await axios({ url: `https://a.klaviyo.com/api/profiles/${id}/`, method: "PATCH", headers: { accept: "application/json", revision: "2022-10-17", "content-type": "application/json", Authorization: `Klaviyo-API-Key xxxxx`, }, body: JSON.stringify({ data: { type: "profile", attributes: { properties: { "Plan Codes": "123" }, phone_number: "9876543210", }, id: id, }, }), })Under data, for the parameter id which id needs to be added?

1
Dov
11 months ago
S
Problem Solver I
SemMobProblem Solver I
asked in Campaigns and Flows

How to make a form for users who haven't left their email at checkout?

Hi community! I would like to make a signup form for people who put something in their cart or who have seen multiple product pages on our website.This is for people who don't leave their email in the checkout. For the next step, they will come into an abandoned cart or browse abandonment flow with the products they added earlier. Could you help me out? Kind regardsSem

1
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
tarunsoni2705Contributor I
posted in Sign-up Forms

Stop form redirection after submission

I am using legacy embed form but it is redirecting after submission. is there any way to stop it? Is it possible to add user in list using fetch or ajax method?

2
T
Contributor I
10 months ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Lists, Segments, and Profiles

FEATURE REQUEST: More OR options or ability to duplicate segment criteria

 Making a segment is incredibly tedious when not using something simple like a single product or category. I frequently need very niche segments (what Klaviyo is supposedly good at, right?) that drill down to very specific products. In this case, I'm making a segment of buyers of 12 different individual products. This should be simpler. SOLUTION: I should be able to add the OR at the NAME LEVEL in my example here not have to start over at the What someone has done level for each product.For each product, I'm having to select 1. what someone has done2. ordered product → 3. set dates4. where name → 5. equals → choose productWhy can't I simply add additional NAMES of products instead of starting over each time? Please adapt the segment creation tool to make it easier for those of us who want to use the complex segmentation of Klaviyo.ANOTHER SOLUTION: Give me a duplicate button so I can at least copy the last parameters and then adjust the one element I need to change. 

4
JimmieaQuick
Active Contributor III
2 years ago
A
Contributor I
Albert1Contributor I
asked in Analytics and Deliverability

Not all emails are sending instantly

I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?

3
inboxingmaestro
Partner
3 months ago
H
Contributor I
homerunpetContributor I
asked in Email Templates and Coupons

Something wrong with the product block.

There are totally 7 poducts in my stroe, and when i tried to add the product to the email template, there are 9 products in there, the extra two products are same as another two products in my store. But when i tried to search them in my store by their ID, i couldn’t find anything.Anybody tell me how to remove them out of the block? 

1
alex.hong
1 year ago
J
Contributor I
joannahyrContributor I
asked in Campaigns and Flows

Is there double attribution if you send emails daily?

Hi, My eCommerce business is sending EDMs daily. We’ve adjusted the attribution window down from the default 5 days to 2 days but I’m wondering if there might still be double counting of revenue generated by individual campaigns.Should we adjust the attribution window to 1 day given the high sending frequency? Appreciate the advice! 

3
retention
Partner - Platinum
11 months ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics and Deliverability

Mail tester reporting you're not fully authenticated

Hello Klaviyo Fam,I tried to use a mail-tester to rate our deliverability. And the result is 4.3/10, it says were not fully authenticated. How to fix this? Here is the result: https://www.mail-tester.com/test-3kvgy463pNote: We use a sub domain: www.mysite.store connected to our Klaviyo but we set-up our Dedicated sending domain using our main domain: www.mysite.org. is this okay? Thank you.

2
David To
Community Manager
9 months ago
E
Contributor I
email4ecomContributor I
asked in Campaigns and Flows

Formatting the Instagram Feed In Klaviyo Emails

Hello, I’ve been playing around with the instagram feed code in my emails, I’d like for the emails to show up as squares and not have the images skewed at all. Is there a way to change the code to achieve this? This is what I’ve gotten so far: Here’s the normal code and it’s results<div>{% for item in feeds.FEED_NAME.rss.channel.item|slice:":3" %}<table style="display:inline-block; margin-left:auto; margin-right:auto"> <tbody> <tr> <td style="padding-right:15px;padding-left:18px; width:150px"><a href="{{ item.link }}"> <img src="{% if item|lookup:'media:content'|lookup:'0'|lookup:'@url' %}{{ item|lookup:'media:content'|lookup:'0'|lookup:'@url' }}{% else %}{{ item|lookup:'media:content'|lookup:'@url' }}{% endif %}" style="margin: 1px; max-width: 150px; height: auto;" /></a> </td> </tr> </tbody></table>{% endfor %}</div><div>{% for item in feeds.FEED_NAME.rss.channel.item|slice:":3" %}<table st

1
Omar
Partner - Platinum
1 year ago
I
Contributor I
itsbecContributor I
asked in Analytics and Deliverability

Why are my Deliverability + Open Rates way down on Today's Campaigns?

Hello!We send a a Friday campaign weekly to a few of our segments; open rates are pretty consistent. Successful Deliveries is usually in the 99.xx% range. Today  deliverability dropped to ~95.% for each of our campaigns and our open rates and placed order rates are approximately half what they usually are.  I’ve double checked and the segmentation is correct.  I’m including screenshots; the first campaign in each screen shot is today’s campaign so you can benchmark it against the previous’ weeks’ campaigns. Open to ideas and suggestion, please-- particularly as Klaviyo staff are off for Veteran’s Day. 

3
Jakub
Partner - Silver
1 year ago
C
Contributor IV
CC_ArdMoorContributor IV
asked in Analytics and Deliverability

Klaviyo Flow Reporting

Can anyone see their flow data in GA4?  My campaigns are pulling through but not the flows for some reason.I’ve also tried creating a custom channel grouping in GA4 and changed the source/medium in Klaviyo to match it and that not working either.Could it be the order of the channel groupings?  And flows are perhaps lower down in the attribution model?

5
bluesnapper
Partner
3 months ago
H
Contributor I
himeContributor I
asked in Analytics and Deliverability

Why are emails lands in spam box

Why there is NO live human chat on support, all I’ve got is a robot answer me.And why my emails landed to spam box, those emails are freshly comes from FB ad and I have barely use this mailbox, so it shouldn’t laned to spam box. When i use sendinblue, my emails are landed in Promotional Tab, what’s wrong with Klaviyo? Please fix this before i permantly move to sendinblue

1
David To
Community Manager
6 months ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Accounts and Settings

Dedicated Sending Domain cPanel

Has anyone successfully setup the sending domain using cPanel? Klaviyo asks for the CNAME and TXT records, but cPanel does not allow mixing of CNAME with TXT records. This would be pretty sad that someone who has a dedicated server could not use cPanel to setup the Dedicated server.  

1
julie.accardo
Community Manager
2 years ago
E
Contributor II
ElliContributor II
asked in Email Templates and Coupons

Product Block - Shopify Notifications

Hi, we want to customize our shopify notifications. However when I export the  code e.g order confirmation or abandoned cart code I get an error massage. I suppose that is because there is a product block included. As outlined here https://help.klaviyo.com/hc/en-us/articles/115005080587-How-to-Personalize-and-Export-Shopify-Notification-EmailsHas anyone found a way around it or do I really need to pay extra for other apps such as orderly to have custom notifications?

1
Dov
2 years ago
S
Contributor II
simonwr1976Contributor II
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

11
S
Contributor II
8 months ago
S
Contributor I
SarahRBContributor I
asked in Lists, Segments, and Profiles

Thousands of New Subscribers from Russia

Hello,My account has suddenly grown by nearly 6,000 new subscribers. It is being spammed by foreign email addresses, mostly Russian. Every minute there are hundreds being added.Can you please tell me how to:Stop them from subscribing? Remove all the fake subscribers quickly, eg. by country, without removing the genuine subscribers?Thank you so much for your help.Kind regards,Sarah.

2
Dov
1 year ago
M
Contributor I
MiaKTContributor I
asked in Campaigns and Flows

Instagram in Table block formatting

Hi, I have tried to adjust the Block Styles for the table block with my Instagram feed in, in order to achieve the spacing and appearance. But no matter what, it does not work.I want the block to look like the block above “shop here”.What and where in the Block Styles do I change the look to be like this? Right now they have the same adjustments but does not look the same at all. 

4
alex.hong
2 years ago
C
Contributor I
carespostContributor I
asked in Campaigns and Flows

Retro send Flow email to new subscriber?

I’m new to Klaviyo and have launched my first flow for new subscribers. I set it up as an email party that began today and will send emails everyday this week. Everything seems to be going okay except some new subscribers joined this morning and I’m unsure how to send the email from today rather than the first automated email to confirm they were on the list. I hope this doesn’t sound too confusing!What I’m asking is, how do I send an email in the flow manually?

3
stephen.trumble
Community Manager
2 years ago
W
Problem Solver I
wernstromProblem Solver I
asked in Sign-up Forms

Specify character or digit count on form field?

Hi folks,I’m wondering if there is any way to ensure accurate or truthful information could be entered into a form, or verified. For example, in Australia there is an ABN (Australian business number) which is 11 digits long. Is it possible to somehow limit the possible number of digits that could be entered into a form? I’d also consider other options to verify form info if possible. Thanks!

2
W
Problem Solver I
1 year ago
N
Contributor I
NNM_AusContributor I
asked in Lists, Segments, and Profiles

Black Friday Sale Emails

Hi - I am scheduling our sale emails that will go out over the weekend. I would like to exclude those people who will of purchased during the sale…. For example if they purchase Friday, they won’t get Saturday’s email etc…Is this exclusion list something I can pre schedule or will I need to do it just before I send the emails so I don’t include those people who have purchased during the sale?

3
David To
Community Manager
2 years ago
B
Contributor I
BayeetContributor I
asked in Analytics and Deliverability

Add To Cart Flow - Landing Page Trigger

So I’ve successfully installed the code and inputted the class name so my flow triggers when cart is abandoned on the PRODUCT PAGE However I am using the Turbo theme and found that the flow doesn't trigger when “Add To Cart” is clicked and abandoned with the “Featured Product” Element which you can put on the landing page. I’ve gone in and installed the same code in the “Featured Product” Template on the backend but nothing has changed. Any solutions to this? 

1
Dov
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.