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6639 Topics

F
Problem Solver I
FannyProblem Solver I
asked in Campaigns and Flows

Snowfall effect on my newsletter?

HiIs there a way to add a snowfall effect on my newsletter? (at least on the top?)I want to personnalize my Holidays campaign a bit more.Thank you!

2
Mailbox Manny
Partner - Silver
1 year ago
L
Contributor I
lex_zapContributor I
asked in Campaigns and Flows

Show / Hide Block based on time email is opened

I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?

1
David To
Community Manager
1 year ago
J
Contributor I
jbeyContributor I
asked in Sign-up Forms

How does Klaviyo know who's who?

So I have a couple forms that i only want to present to certain people in my lists. I know there is the option to only show to certain lists and segments, but how does this work. For example if I had a person sign up for email on their phone. How can I ensure they see the right forms on there other devices? Or is that not possible?

2
Omar
Partner - Platinum
4 months ago
R
Contributor I
Roberto SciasciaContributor I
posted in Analytics and Deliverability

My add-to-cart trigger is going to interfere with my abandoned cart flow

Hi  I recently added the add-to-cart trigger to my klaviyo I want to create an add-to-cart flow using the same flow as my abandoned cart email flow. The problem is that a customer could get a double up of emails if they meet the rules of both; a) the abandoned checkout flow and b) add-to-cart flow.  How can I I merge both flows together, can I create a flow that has two triggers e.g. creating a flow where the trigger is both ‘checkout started’ or ‘add-to’cart’

1
Dov
1 year ago
M
Contributor I
MichaelGrovesContributor I
asked in Lists, Segments, and Profiles

Spam issues

When a contact responds to an email with a SPAM statement, does Klaviyo automatically assign that person to an exclusion list so they won't get future emails and hence reduce my SPAM rate, or do I have to do that manually or ????Many thanks

2
M
Contributor I
8 months ago
E
Contributor I
emorgannnContributor I
asked in Integrations

Klaviyo Waitlist Button

Hi, I am using Klaviyo and I have installed their code into my store so when an item appears as 'sold out' the 'join the waitlist' button appears. However, it is currently appearing sitting underneath the 'sold out' button and I would like to replace the 'sold out' button with the Klaviyo 'join the waitlist button'.  So instead of the out-of-stock button appearing, the notify me when available appears. I have the code for the notify me when the available button to work, I would just like it to have the same appearance as the sold-out button and act in the same way. Thank you!

3
chloe.strange
Community Manager
28 days ago
F
Contributor I
Francisco Johannes YungContributor I
asked in Campaigns and Flows

Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Context: I have a gifting business with customers who purchase gifts for special occasions. I would like to send occasion reminder emails to customers who have bought gifts and attached a message card with specific keywords, i.e. Birthday, Anniversary, etc Example: John buys a birthday gift on 31st March 2020 and attaches a message card with the words “Happy Birthday”. Can I have Klaviyo scrape all orders with message card that has keyword: “Birthday” and send them a reminder email to repurchase another birthday gift the following year. So John would then receive the reminder email sometime before 31st March 2021. I know how to use Date Property-Triggered Flows to enable the scheduling and have it recur every year. However, am I able to only send to orders who’s message card contains keywords “ Birthday” / “Anniversary” / etc.

6
alex.hong
3 months ago
1
Contributor I
10Kate CreativeContributor I
asked in Campaigns and Flows

Birthday Flow for kid(s) of a subscriber

Hi community, I work with a children’s concept store and would like to set up a Birthday Flow for when the kids of a customer have their birthdays. Does anyone know if it’s possible to add various birthday as custom fields (e.g. kid 1, kid 2 etc) and create birthday flows for each kid that include the kids name? Probably a bit complicated but I hope someone here will know!  

1
Bobi N.
Partner - Platinum
7 months ago
T
Contributor I
TimWolfContributor I
asked in Campaigns and Flows

Coupon Code

Hi ! Does anyone have a solution how to create dynamic coupon code in Klaviyo with the settings that a customer has to buy something different, to get a specific product for free. Something like Buys X gets Y for free. Is this possible? Or do you know a workaround how to set this up? Would be super important. Thank you! 

2
T
Contributor I
1 year ago
L
Contributor I
laurenwebbyContributor I
asked in Analytics and Deliverability

Established Account with huge spike in bounces?

One of my accounts that has been sending via Klaviyo for years and is only sending to a very engaged user list has seen a sudden spike in bounces particularly from apple accounts like @me @mac and @icloud See screenshot of the email performance in the last 30 days. Anyone else seeing this? Any advice? These are soft bounces. What should I check to find out why this is happening?   

4
L
Contributor I
9 months ago
P
Contributor I
prameshContributor I
asked in Campaigns and Flows

Does Welcome series overlap with abandon cart email flow?

when I create welcome series the trigger is when someone is subscribed to my newsletter and then abandon cart is activated when someone abandon their cart. so when a new subscriber sign in to my newsletter and then he/she abandon their cart after few days when welcome series is still active so do they receive both welcome series email and abandon cart email.If yes is it okay for them to receive those email?

1
Jakub
Partner - Silver
2 months ago
B
Contributor IV
Bonza Dog TreatsContributor IV
asked in Integrations

Changing Shopify Theme

HiI am already using Klaviyo on a vintage Shopify theme, and have Back in Stock, Viewed Product Tracking and Added to Cart Tracking set up, together with embedded forms.Currently migrating to a 2.0 theme, and unable to find any information about whether I need to add these all over again?If so, can I do that before the theme is published? Thanks

1
Mailbox Manny
Partner - Silver
11 months ago
S
Contributor I
Sebastian FonsContributor I
asked in Campaigns and Flows

Are value triggers always in USD?

I’m building Abandoned Cart flows with a trigger split based on cart value.I have multiple Klaviyo accounts - on for each Shopify stores with different currencies.The trigger split shows $Value even for the accounts with other currencies.Should I build the trigger based on USD always, or should i build them based on the currency of the store that the specific Klaviyo account in connected to?

1
stephen.trumble
Community Manager
8 months ago
P
Contributor I
petraleighContributor I
asked in Lists, Segments, and Profiles

Opt in form to add subscriber to 2 lists

I have a number of opt in forms set up for particular offers and promotions. I would like to have the opt in form to add the data to the specific list for that offer AND my master list at the same time. Is this possible?

6
David To
Community Manager
1 month ago
S
Problem Solver I
SemMobProblem Solver I
asked in Lists, Segments, and Profiles

How can I export a survey results for 'unsubscribe reason'?

Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?  

3
S
Problem Solver I
4 months ago
J
Contributor I
juliusContributor I
asked in Accounts and Settings

Klaviyo & Facebook Leads

Hi,I want to send an E-Mail immediately when someone fills out the lead ad. I’ve tried it with a Flow, and it works, but the E-Mail was 30 Minutes late. I turned Smart Sending off and the E-Mail was still late.  Is there any way that I can speed up the sending process?

2
I
Contributor I
8 months ago
L
Contributor III
lumotionContributor III
asked in Integrations

Typeform formatting issue

Hi,im trying to embed a basic Typeform into my Layout. After copy and paste, the width is overflowing.Any idea why this might happen? Thanks, Lukas  <div class="mail-wrapper"><table class="wrapper" style="background: #FFFFFF; background-color: #ffffff; width: 100%;" role="presentation" border="0" cellspacing="0" cellpadding="0" align="center"><tbody><tr><td><!-- [if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" class="wrapper-outlook" style="width:640px;" width="640" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div style="margin: 0px auto; max-width: 640px;"><table style="width: 100%;" role="presentation" border="0" cellspacing="0" cellpadding="0" align="center"><tbody><tr><td style="direction: ltr; font-size: 0px; padding: 0; text-align: center;"><!-- [if mso | IE]><table role="presentation" border="0" cellpadding=

3
Omar
Partner - Platinum
3 months ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Analytics and Deliverability

Why I can't see "placed order" option in the dashboard?

Hey, so I’m working with this new client. And this client does live events and the booking happens through Eventbrite. Now, the problem is that I can’t see the "placed order" option in the dashboard. In fact, there is no other option other than "active on site". Why so?

1
alex.hong
1 year ago
S
Contributor I
Sales@AHBContributor I
asked in Campaigns and Flows

A/B testing - can you just test one of the two variations first?

Hi there,I have set up two variations of en email in a flow and I want to make one LIVE first and then make the other LIVE later. Is there a way of doing this? Also, related question, when I go to make the variations LIVE, there is only one  popup box that comes up so effectively i have to make them both LIVE at the same time...is this correct?ThanksSue

1
Dov
1 year ago
M
Active Contributor II
MichaelActive Contributor II
asked in Lists, Segments, and Profiles

Difficulty creating a preferences segment.

 Either everyone qualifies, or no one qualifies.On signup they can click on their preferences which addsa custom property to their profile - receiving emails twice a week, one a week, or once a month.The other option is to choose the content they wish to receive: sales and promotions, new products, blog posts.I'm trying to create a segment of people in the main emailing listwho haven't let us know how frequently they want to receive emailsor the type of emails.If I create the segment saying “Is not set” or contains “xxx” (listing all the possible choices) it’s either empty, or full. Trying to figure out how I can send an email or target the people who haven’t yet updated their preferences as it’s important to me to improve our open rates (which are slipping).

2
M
Active Contributor II
1 year ago
S
Contributor I
SandiDContributor I
asked in Accounts and Settings

Will my campaign send once the Manual Compliance Review is complete?

I just upgraded my account so that I could deploy my first send and now my account is disabled due to a manual compliance check. The campaign that I had set up is showing as canceled. Will it automatically deploy once the compliance check is completed? Or will I have to rebuild it? My email included time sensitive articles and I don’t want it to deploy after the date I had scheduled it for, which is tomorrow.Please help!

2
cassy.lee
2 years ago
F
Contributor I
Fat BoyContributor I
asked in Accounts and Settings

Use all available profiles

Hi - sorry but i am pulling my hair out.  Any help would be appreciated.I am a new business and I have 391 profiles available in klaviyoBut they are not all available in any list and I can’t find where to add ALL profiles into one singular main list.Im lost

1
David To
Community Manager
1 year ago
G
Contributor I
Grace GowContributor I
asked in Campaigns and Flows

Virtual Workshop Email Flow

My company sells a DIY ring carving kit. When customers order their kit, they can sign up for a virtual workshop where they learn how to carve. I’m trying to set up email flows for my customers post-virtual workshop, and I’m a little stumped. Ideally, the flow would work like this:TRIGGER: customer completes carve (thank you email, follow up email with possible upgrades, etc.).I am not quite sure how to connect the dots between customers ordering a product, and then choosing a date on my Shopify website, and translating that into a Klaviyo trigger. If anyone has any advice, I would really appreciate it!

2
cassy.lee
2 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

Seperate Welcome Flows for Mobile SMS Consent

From what I can tell you can’t really separate Welcome Flows for SMS signups that come from a mobile form (the one where you just click and it pulls up your messages with a text to join). We have that form as a second step on our welcome popup but we’re also using another version embedded for periodic AMA with our brand ambassador.  When we do the AMA’s it would be great to trigger a different flow than here’s your 15% off coupon, and more like “Hey, here for an hour or so AMA”. While the welcome popup should always just be doing it’s thing and triggering the welcome flow that sends out the first time purchase coupon. The reason I can’t figure out how to do this is because it appears the mobile SMS signup doesn’t send a $source attribute with it. Is there another way to accomplish what I’m trying to do?

1
Dov
1 year ago
Activite
Contributor II
ActiviteContributor II
posted in Integrations

Seeking Developer Recommendations

Happy new year Everyone,I would like to ask for your help finding a developer to carryout a custom integration.I require someone to integrate my Clickfunnels site with Klaviyo in order to pass the correct metrics to activate flows etc. So, if you have used such a developer and had a good experience with them fulfilling your project I would love to hear from you.Thanks

1
Activite
Contributor II
2 years ago

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