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10875 Topics
B
Contributor I
BorisContributor I
asked in Email Templates and Coupons
Icons for fast shipping etc

Hello!I´m looking to add icons in my email template for fast shipping and some other stuff, and i cant find out how. I want it to look something like this, but i will upload my own icons of course:  

1581
eCom2Win_Agency
Problem Solver IV
7 months ago
G
Contributor II
Glynn JoubertContributor II
asked in Campaigns and Flows
Order Confirmation E-mail in WooCommerce

Good day all How do one create the order detail, i.e., products and total detail including shipping detail in Klaviyo Flows?I do have a confirmation e-mail already, but I would like to add the order detais as well in the e-mail.I would apprecate some assistance of advise. Yours sincerelyGlynn J

36910
G
Contributor II
7 months ago
A
Contributor I
AlpinaTrailContributor I
asked in Sign-up Forms
Success step not showing

Hey!So, I am customizing multi-step email and SMS popup and I have 2 questions.1) Is there any way through which I can get my customers' phone numbers (customers who are visiting my website on their phones) by asking them to type their phone numbers? Cause on the desktop you can just type your phone number while in phone you have to click on subscribe and it will take you to your text messaging app and you have to send a default text to me to subscribe to my SMS.   When I am customizing the whole popup in a mobile’s preview, the ‘success’ and ‘+ step’ options are disabled, while again in desktop they work perfectly fine 

2822
J
Active Contributor II
7 months ago
L
Contributor I
LGLCContributor I
posted in Campaigns and Flows
Abandoned cart not triggering

Hi all, My client’s abandoned cart flow is not triggering at all. We’ve both tried testing it multiple times and the emails simply do not send. I have checked the integration with Shopify and it appears enabled. I am using the ‘checkout started’ trigger. All emails are live. There are no signs of emails being skipped. Does anyone have any other troubleshooting advice we could try?Appreciate any help possible. 

613
Sujal
Expert Problem Solver II
7 months ago
V
Contributor I
VELOVATEContributor I
asked in Lists, Segments, and Profiles
Can i send newsletters to customers (with no opt in)

Hi, im fom Germany and i have 2 questionse.g. i have many customers and collect the mails after the purchase. most of them have no opt in. its legal to send them newsletter from the legal side?and can i send them newsletter without getting problems with klayvio? i heared klavyio gonna strike if you send newsletter to customers without opt in.i read some german legal sides some said its legal it the person has min. one order. and some said u need an double opt inhttps://eep-bloggt.de/newsletter-versand-an-bestandskunden-ist-das-moeglich/ can someone help me?

3411
bluesnapper
Partner
7 months ago
B
Contributor I
bcareyContributor I
asked in Sign-up Forms
Is there a way to see what page a form was submitted on?

Hello,I would like to use the same form on multiple product pages on my Shopify website, but I would still like to be able to track what page the form was submitted on.Ideally, I would like to build the form into my product page templates so it would show up on all the pages with that template without having to make individual forms for each page but I still want to know what page the user submitted the form on so I can break them out into different lists based on the submission page.I want to utilize this to place Restock Alert forms on the pages of my products that are out of stock. So, I would need to know which page the form was submitted on, so I know which customers want alerts about which specific products. Is this possible/how would I set this up?

2462
J
Active Contributor II
7 months ago
O
Contributor IV
ottisbContributor IV
asked in Email Templates and Coupons
What's the point of having the option to change product block images if it doesn't work?

What’s the point? Shopify product block has the option to change the image displayed by uploading an image, but it just straight up doesn’t do anything when you upload something else. Why even have this block here if it doesn’t work guys? It’s really stupid.  

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Bobby
Partner - Silver
7 months ago
O
Contributor I
OriusuContributor I
asked in Campaigns and Flows
Setup a new flow and used my private email to test but didn't receive any email?

as the title, I setup a flow that sends discount code to abandoned checkout on Klaviyo. I tried using my private email to add items to the cart, clicked on checkout, filled all my information including my email in and turned off the website. After the 4 hours, I didn’t receive any email according to the flow. Am I doing anything wrong?   

241
bluesnapper
Partner
7 months ago
C
Contributor I
chipguyContributor I
asked in Integrations and Reviews
How long for reviews to update on website? Been multiple days.

I’ve just started using klaviyo reviews, and I got a few reviews before making the reviews visible on my website. Since then (which was recently), I have gotten another review, but the number of reviews shown on my product page has not updated. It has been over 48 hours now, and when you scroll down and count the number of distinct reviews, it is the correct number, yet the total shown next to the product remains incorrect. Does this just take a few days? It seems like 48+ hours is a bit much.

521
C
Contributor I
7 months ago
A
Contributor I
AnumContributor I
asked in Lists, Segments, and Profiles
HELP with email sending

I have an email profile of about 100 IDs but lists and segments only show half of them, Even when i am scheduling campaigns only half of the emails get sent. No they are not suppressed IDs and even when someone has subscribed specifically they don’t receive emails from campaigns

351
bluesnapper
Partner
7 months ago
P
Contributor I
PitiBonContributor I
asked in Campaigns and Flows
Is there a Klaviyo iOS app?

I can’t find an app on the Apple app store (except an app that’s 17 years old and seems to be when Klaviyo was an appointment setting company). Need: access my Klaviyo account, see lists and performance associated directly on my iPhone Question: Is there a Klaviyo app that I can download on my iPhone to check my Klaviyo account directly on my phone?

18327
M
Contributor I
7 months ago
P
Contributor I
PheralContributor I
asked in SMS
Unable to verify business.

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business". I tried to resubmit it but its still not working. I verified the conditions and the reasons of this issue and its still not working. 

715
P
Contributor I
7 months ago
Nanette
Active Contributor I
NanetteActive Contributor I
asked in Lists, Segments, and Profiles
Email suppressed but not unsubscribed

Hi! I’ve noticed new profiles who have subscribed are showing their emails as suppressed. I cannot find any activity that indicates that they unsubscribed (and their email didn’t bounce), so why are they suppressed?  Below is an example of the suppression and the profile activity: How does a user suppress the email without unsubscribing? Could there be anything I’ve structured in my signup forms or emails that would be causing this?

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Nanette
Active Contributor I
7 months ago
W
Contributor I
wsdev_tdContributor I
asked in Campaigns and Flows
Send Time Discrepancy

I've encountered an issue with my custom report where the 'Send Time' occasionally does not match the actual send time displayed on the Campaign dashboard. Interestingly, this inconsistency does not occur across all emails; some reflect the correct time while others do not. Initially, I suspected this might be related to a time zone setting issue within my account, but the random nature of the correct and incorrect times has left me puzzled.Has anyone experienced a similar issue or have insights on what might be causing this inconsistency? Any suggestions on how to resolve or troubleshoot this problem would be greatly appreciated.Thank you!

1181
Sujal
Expert Problem Solver II
7 months ago
F
Contributor I
Fashionshop123Contributor I
asked in Integrations and Reviews
Viewed Product tracking - how to add for a new shopify theme like Motion

I have a browse abondement flow, but it’s not activated because viewed product tracking is not enabled by default. How can I enable this for a new shopify theme like: Motion. I don’t have a standard product.liquid file in the code of this theme.The second part of the question: what results will I actually achieve with this, will it actually be able to find email addresses of users who go on my website to only view a product and not ATC (if they come from a source like Facebook). Thanks in advance.

16744
S
Contributor I
7 months ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
posted in Email Templates and Coupons
How do you manage event veriables with your bilingual store?

Hi! I’m getting used to the challenges of having a bilingual store, but I have a new issue and I would love to know what you’re doing about it. My Shopify is French by default and translated in English with Langify. We use the Multifeeds app to import two catalogs into Klaviyo, one French and one English. This allows me to select the English version of my products when creating a static product block or when creating product feeds used in my dynamic product blocks. However, I don’t know how to display the good language when using event variables in my browse, cart or checkout abandonment flow.What happens most of the time is that my anglophone customers receive emails like « Hey, you left this collier rose pour chien in your cart! »What do you do with this?1. Do you use dynamic product blocks with product feed instead of the event variables? I think this would only allow me to have a browse abandonment as well as a added to cart flow, and no checkout abandonment flow, since the product

1412
S
Contributor I
7 months ago
T
Problem Solver I
THahnProblem Solver I
asked in Integrations and Reviews
Privacy issue in Shopify Klaviyo Integration

Hi,the Shopify Klaviyo integration is causing a privacy issue:Shopify Apps are supposed to integrate with the Shopify Customer Privacy API. This API allows Cookie banners to change the consent/privacy state of a given user.Source:https://shopify.dev/api/consent-tracking?shpxid=1bb96289-AA05-4C06-5918-3BEFBDF10957The Shopify Klaviyo App sets the __kla_id cookie before a user gives consent. If a user denies cookies and the Customer Privacy API is triggered to update the user’s consent state, the Klaviyo App ignores the user’s preference.Do you have a solution for this  or are you waiting for a wave of legal actions that hits your clients? 

61011
Jakub
Partner - Silver
7 months ago
I
Contributor I
IvonnesMarketingContributor I
asked in Campaigns and Flows
Set up two Browse Abandonment flow

Is it recommended to create two browse abandonment flows? We have set up one right now, but if customers come back after X days, they get the same one over and over. Wondering if its best to create a new one and disable the current one or to have two ON and if someone received first one in X days, start the second one - if that makes sense?First time playing around with Flows - my client had them set up by an email company a while ago and I think they’re needing some refresh, at least the subject lines.Thanks!

511
eCom2Win_Agency
Problem Solver IV
7 months ago
U
Active Contributor I
Uncarved BlockActive Contributor I
asked in Lists, Segments, and Profiles
Maropost (neto) Site - when newsletter checkbox at checkout selected send info to Klaviyo list?

I have a maropost/neto site that has a checkbox for newsletter sign-up on checkout page.  Currently when the box is checked it accomplishes very little:  Adds “Newsletter Subscriber” to customer details.  Is it possible to have this checkbox connect to klaviyo and send info and add them to list, etc?I have zero experience with integration and API etc.

625
kaila.lawrence
Community Manager
7 months ago
B
Contributor I
BSiegfriedContributor I
asked in Campaigns and Flows
Test Email Sent from Preview Not Being Received

I created a new campaign and need to see the test email to review the formatting. It appears to successfully send the test email; however, I am not receiving the email in my Inbox or Junk folders. I tried sending the test to my personal email and it was also not received there. I cannot move forward with this campaign until I’m able to test the email. I’ve always received test emails in the past. Does anyone know why this might be happening?Thank you!

32023
S
Contributor I
7 months ago
G
Active Contributor IV
GV123
asked in Email Templates and Coupons
Is it okay to use Canva/Figma and upload as image bocks?

Is it okay to use Canva/Figma to create my emails for my clients and upload them as Image blocks?Does this affect deliverability or accessibility in any way?The only other alternative I see is to use HTML emails and I cannot code. 

1483
Taylor Tarpley
Community Manager
7 months ago
K
Contributor I
kjb23Contributor I
asked in Accounts and Settings
Default sender email is suddenly showing up wrong - no changes to account

Suddenly today, even with no changes made on our end, the default name we want to appear when we send emails to our customers is showing up as “Hello com” and not our business name. We have checked the settings and nothing was changed and appears correct on our end. But in inboxes, our emails now come from this Hello com address. No solution found when searching. Is this a glitch or issue Klaviyo is fixing? Or did we do something wrong (without touching anything)?

44412
Taylor Tarpley
Community Manager
7 months ago
P
Contributor I
PhilioContributor I
asked in Integrations and Reviews
Notifying customers of new product based on tag

I am looking to create an email alerts via Shopify to alert potential customers of new arrivals of products based on tags. Tags can include size, but also brands name, etc.How do I go about this using both Shopify and Klaviyo?

351
Brian Turcotte
7 months ago
C
Contributor I
cling@bluebellgroup.comContributor I
asked in Email Templates and Coupons
Adding Tax To Price of Products in Product Block Template

Hi,  we are using dynamic products tag in Email campaign with product price on, but price demonstrated in test mail seemed had not contained 10% tax in, what should we do if we want 10% tax to be calculated in price? I guess it would be related with data feed. Looking forward your contactLing chu  

7708
Taylor Tarpley
Community Manager
7 months ago
S
Contributor I
sashaContributor I
asked in Campaigns and Flows
create a flow with a specific trigger

Hello. I am Sasha. New to Klaviyo and I am looking for some help here in order to setup my email marketing automation.I am sitting up an online coffee webstore and subscription box concept allowing people to subscribe to a home coffee delivery plan but also if they don’ t want to,  just shop for coffee equipments.my question is how to set up a flow to trigger a personalised welcome  email only to subscribers who bought a coffee subscription plan and not to everyone else who made only purchase of coffee tools?A different email will also be send to people who are only shopping but not subscribing.If anyone has a knowledge not will help.     

1447
bluesnapper
Partner
7 months ago
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