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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,586 Topics
  • 4,582 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1586 Topics
K
Problem Solver I
KhardProblem Solver I
asked in Lists, Segments, and Profiles
Setup a 2-way sync between Shopify metafields or tags

Hello, Looking to keep all customer data in one place. Since there are so many apps that sync with Shopify, it makes sense to keep the customer data in Shopify. The idea is to use Tags or use Shopify Customer Metafields to house First-party and Zero-party data, etc… Here is where I am at in my understanding of these 2 options to keep everything synced.TAGS: Klaviyo pulls in Shopify tags, but if you are using Klaviyo forms to capture customer data, the data becomes silo’d in Klaviyo, and does not get passed back into Shopify. METAFIELDS: Do not sync out of the box in either direction.  Has anyone setup something similar and found solutions for this use case?

21137
DavidV
Partner - Platinum
8 months ago
P
Contributor III
piotrekwContributor III
asked in Lists, Segments, and Profiles
How to force a segment to update using API?

Hello.I have a following setup in my Klaviyo account:There is a list of profiles and a segment based on that list with some filters. A script runs once every few days and add some profiles to the list and then schedules a campaign based on the segment. The campaign is set to determine recipients at the schedule time.When a script runs for two consecutive days, it sometimes happens that some users added on day 1 receive also campaign on day 2, although the definition of the segment should filter them out.Looking at the docs on segment updating (https://help.klaviyo.com/hc/en-us/articles/115005233488) I guess it’s possible that the segment was not updated in time. So here are my questions:Am I right to assume that the segment is not updated automatically on the capaign schedule time? Can it cause some “out of date” users to receive second email? Is there a way in the API to force the segment to update? If I set the campaign to determine recipients on the sent time, will it force the segm

1071
retention
Partner - Platinum
8 months ago
J
Contributor I
Joseph DordContributor I
asked in Lists, Segments, and Profiles
Nouveau clients segments

Hello, I want to create a segment to exclusively target my new customers for 60 days, in order to implement a 60-day LTV strategy/New customer strategy.This segment should automatically include new customers and keep them for 60 days, then remove them from the segment once this period is over.I don't know how to proceed...Can you help?Thank you!

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Casperackermann
Problem Solver III
8 months ago
A
Anonymous
asked in Lists, Segments, and Profiles
How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

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M
Contributor I
8 months ago
D
Contributor I
DiviContributor I
asked in Lists, Segments, and Profiles
Batch update subsrcribe & preferences page across various lists

Hello, Our company has recently rebranded, so we are in the process of updating all of our flows, templates, etc and one aspect we need to update are our “subscribe & preference pages” (for instance found through the “unsubscribe” or “updated preference” footer in all our emails). Is there any way to apply all the changes made to various lists vs. doing it manually one by one? 

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Spark Bridge Digital LLC
Partner - Gold
8 months ago
S
Contributor I
simpliPetsContributor I
asked in Lists, Segments, and Profiles
Best Practices for Single vs. Multiple Lists and Property-Based Segmentation in Klaviyo

Hi everyone,I’m venturing into email marketing as I prepare to launch my e-commerce business. Initially, I'll have a Coming Soon page with a sign-up form to "Get Notified & Enjoy an Exclusive Launch Discount!" This form includes a checkbox to subscribe to our newsletter for an extra discount.Post-launch, our main site will feature a footer newsletter sign-up offering a 15% discount, and we’ll use Klaviyo’s WooCommerce integration for newsletter opt-in at checkout.I’m planning to direct all sign-ups into a single list called 'Newsletter Subscribers' and use profile properties (e.g., NewsletterConsent, SignupSource, PreLaunchSignup) to distinguish between various subscriptions and manage email flows accordingly.I’ve received guidance to avoid creating multiple lists for different sign-ups (pre-launch, footer, checkout) and instead utilize properties for segmentation and targeted flows.Could you share your thoughts on this approach? Are there any pitfalls I should be aware of, or best

2492
S
Contributor I
8 months ago
A
Contributor I
AihamSContributor I
asked in Lists, Segments, and Profiles
Shopify tags

I have the following flow:  And it is working because this is how it looks in one of the customer profiles:  The problem is it not reflecting in tags in Shopify. I have read the guide about syncing and everything is setup correctly, the only thing when I select properites in custom properties, I don’t find “Shopify tags”. Is this even possible? 

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A
Contributor I
8 months ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Lists, Segments, and Profiles
unengaged segment

I am trying to create an unengaged segment.I was able to create the definitionWhen i get to my first condition I am not being offered ANY metrics. When I click the ...choose metrics drop down menu it reads: No Items Available. Does anybody have a solution for this?

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kaila.lawrence
Community Manager
8 months ago
N
Contributor I
notboredgamesContributor I
asked in Lists, Segments, and Profiles
Preference Pages & Multiple Email Lists

Hello everyone,I’m having trouble figuring out something regarding Preference Pages and using multiple lists. I’ll try to explain to see if some of you can help.First, I have a central email list (Email List) with all my subscribers so far. I now want to create different lists based on the content that each list will deliver, e.g., Newsletter, Crowdfunding Projects, and Our Comic. Each list has specific content; depending on what you want to receive, you could subscribe to one or more.Secondly, I want to create a Preference Page where people can update this information. You are automatically subscribed to all the lists, but I want to give subscribers the option to update their preferences.Lastly, I want subscribers to enter my main list (Email List) and then get duplicated on each list and updated (unsubscribed) from the lists they don’t like to be in.The questions that pop up to me are:Can I do this in Klaviyo? Do I need to use different Lists or Segments? If using lists, do people ne

3587
ebusiness pros
Partner - Silver
8 months ago
MariaZOLDI
Contributor I
MariaZOLDIContributor I
asked in Lists, Segments, and Profiles
Deleting contacts for specific time frame

Hello everyone! Please help.I’ve got 2,000 + contacts from Mailchimp. Many of them signed up for emails between 2017-2020, and I need to delete them. Please let me know how to do it. Thank you,Maria

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Bobi N.
Partner - Platinum
8 months ago
A
Contributor I
Adnan564Contributor I
asked in Lists, Segments, and Profiles
sign-up form multiple time submit in same email but email not show in multiple times for the list why

Klaviyo forms are allowing multiple sign-ups with the same email address to be saved in the list multiple times. How can I achieve this?

2292
Bobi N.
Partner - Platinum
8 months ago
H
Contributor I
haisuezjwContributor I
asked in Lists, Segments, and Profiles
Seeking Advice on Managing WooCommerce and Mailchimp Subscribers

My website is integrated with WooCommerce, and we have a large number of profiles from WooCommerce. However, these profiles have never subscribed to us because our website didn't previously ask for subscription consent.We also have subscriptions through Mailchimp. combining WooCommerce profiles with MailChimp profiles, the total would be over eight thousand individuals. However, the number of subscribers in Mailchimp is only four thousand. This means we can only perform email marketing for these four thousand subscribers.Before we pay for all eight thousand profiles, I'd like to know if there's any way to avoid paying for the additional four thousand subscribers. (I've searched, but couldn't find the right article for this...)

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DavidV
Partner - Platinum
8 months ago
N
Contributor I
Noah SusongContributor I
asked in Lists, Segments, and Profiles
List import/segmentation struggle

Hey Klaviyo crew, this might be a bit of a long one so hopefully I can get my point across as best as possible.  So, I am managing a new list for a client that recently switched over from SquareSpace to Shopify (Literally within the past week). The list contains about 1600 people and the client had manually imported it from SS. The problem I am having is that many people in the list are under a “Not subscribed” metric but they are on the main list. So something I did was head into Shopify to segment customers who’s email_subscription_status = Subscribed. What I am getting is a list of a little over 1200 people who are SUBSCRIBED. My question is, should I export this list as a CSV and import it into Klaviyo and build the list from there or continue using the “Main List” with the 1600 users explained earlier even though some are “not subscribed” and some have also unsubscribed.  I’m just having trouble getting everything correctly configured because all of my segments (Like x days engage

1191
retention
Partner - Platinum
8 months ago
O
Contributor II
OliArceContributor II
asked in Lists, Segments, and Profiles
Create sgemnet from a specific suscriber form

Hi, I have a couple of new landing pages on my Shopify store, each with a subscribe form. Due to the synchronization between Shopify and Klaviyo, every subscription is added to my newsletter list. How can I create a segment for people who subscribe on each landing page?Thanks

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O
Contributor II
8 months ago
A
Anonymous
asked in Lists, Segments, and Profiles
Survey for Unsubscribers?

Hi! We’d love to have a quick question or two for those who unsubscribe from our email list(s). Just something to help us learn about why they unsubscribed. I’ve searched all over and I can’t figure out how to do this.Does anyone know if it’s possible to have an automated survey appear after someone unsubscribes?

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S
Contributor I
8 months ago
H
Contributor I
HeyTylerMartinContributor I
posted in Lists, Segments, and Profiles
Klaviyo for Webinar Reports

Hey everyone!My company has been using Klaviyo for a few years now, but we mainly use it for standard email flows and campaigns. We’re definitely not using it to its fullest potential.I have a use case that I think Klaviyo would help with, and I want to run it by the experts to see what the recommended strategy might be.We recently started hosting monthly webinars for our manufacturers to come and do a presentation and Q&A for our customers. We would like to be able to show our stakeholders and our manufacturers that these webinars are generating interest in their products. I think Klaviyo can do this easily by allowing us to generate reports on product views, add to carts, purchases, etc.After each webinar we have an excel sheet of everyone who attended. Would it be best practice to upload this as a separate list and use this to generate reports? I’m thinking we could also use this to add a tag to their account, because everyone who attends is already our customer so they all have

1233
ebusiness pros
Partner - Silver
8 months ago
L
Contributor I
LaswellContributor I
asked in Lists, Segments, and Profiles
New subscribers locations are always wrong

Hi everyone, I’m just testing out Klaviyo to see if it is going to fit our needs so don’t have a full paid account yet, but everytime I add a subscriber from an embedded form in our website, it shows the location as France and I am in Australia, this in turn leads to spam and I don’t know what I’m doing wrong ? Thanks in advance for helping a newbie 

832
ebusiness pros
Partner - Silver
8 months ago
R
Contributor II
Radwa_elhusinyContributor II
asked in Lists, Segments, and Profiles
Create "Country" property by "dropdown" input field

Hi guys, I try to add Country field into the form, but I didn’t find an Input field block ready to use with all countries in the Value Anyone know how can Country property can be add with all Values in Dropdown menu? Thanks

3984
kaila.lawrence
Community Manager
8 months ago
M
Contributor I
MorganabevanContributor I
asked in Lists, Segments, and Profiles
How to automatically tag users with the product or type of product they've purchased?

I want to tag buyers with a tag that says they’re either a discount buyer or a full-price buyer. Right now I want to focus on specific products rather than order value because I’m generally only pushing a bundle that already has a price drop baked into the price, but I’m aware in future if I run a sale on something that isn’t a bundle that might throw the accuracy out. I’m also aware this doesn’t allow for people using a coupon code on other products. Essentially, I have no idea how to pull out discount buyers and full-price buyers with accuracy. So how do I set up Klaviyo to automatically tag buyers or specific products with “discount buyer” and “full-price buyer”? In future, I’ll use them to target specific flows.

3521
Bobby
Partner - Silver
8 months ago
W
Contributor I
WhipflipContributor I
asked in Lists, Segments, and Profiles
Pausing new leads from flow

Hi, I want to stop any new leads from being added into our account. Only the status updates of old leads should go through. So, ideally disconnecting Klaviyo to our datawarehouse should stop new leads, but that will stop the updates to old leads as well.So how do I handle this situation? Thanks!

693
Kat Mofokeng
Problem Solver III
8 months ago
U
Contributor III
User 1990Contributor III
asked in Lists, Segments, and Profiles
Competition entrants being pulled into accepts marketing list despite opting out

Hi There, I’m testing an embedded form I set up and when I tick the ‘no’ option for receiving marketing on my list when trying it out - my email address still goes into the accepts marketing segment.  I have the segmentation definition in the second screen shot below - can someone tell me what I'm doing wrong please?   

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U
Contributor III
8 months ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles
Product Feeds Major Bug with Shopify

I think I found a major bug with the Product Feeds and the Shopify integration. For the life of me, I’ve been trying to figure out why the product feeds were only showing a few products and not displaying the correct best sellers. Well after some testing and experimenting, I think Klaviyo only displays products in the product fee that have a Track Quantity checked (See attached). My store is primarily a virtual good store where I sell digital downloads, so the only product showing are products where I deliver a serial number via a list, which I do track inventory in this case.  I’m new to Klaviyo and although I love the new features, as an engineer, I’ve found quite a few major bugs with this software that I wasn’t expecting given the high price I pay per month. Can anyone verify this?   

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N
Active Contributor I
8 months ago
M
Contributor III
MarfaContributor III
asked in Lists, Segments, and Profiles
Two Lists or two accounts?

Hello!Upfront apology on TMI, but I do think understanding the whole of it will be helpful to anyone who wants to make recommendations.I am researching for the best option for our specific situation. Our business has one Shopify store;  however, there are general ecomm customers and then another group that shops with discounted pricing using B2B Wholesale Club.All customers are able to subscribe to our main email list if they want to receive the general/ marketing emails from the company. The B2B list has a separate members-only newsletter which is currently being sent from another app.A little background: both lists were on separate accounts from this other app, but the main list moved over once we moved to Shopify, and we left the B2B newsletter where it was until things got situated. It is only once a month and includes a lot of content that is community information so not a lot to drive clicks to the store- maybe one product promoted). So now that I have explained some history, we

2122
M
Contributor III
8 months ago
S
Contributor I
snoogsContributor I
asked in Lists, Segments, and Profiles
Mailchimp not importing signup date data

I have a mailchimp audience and I only want to import one particular segment of this audience (only subscribed emails from one website source).   I’ve tried to use the integration for this and, because the segment is not a audience with audience ID, I don’t see how I can import only the one mailchimp segment.    I’ve downloaded a CSV of the segment and imported but it does not maintain the sign-up date/time data, which I would like to have, as opposed to 1100 listings all listed as joined on today.   Can someone please let me know the most optimal way on importing this segment while maintaining good data.   I tried splitting the Time/Date column in google sheets but it still didn’t show proper opt-in date in Klaviyo listing.   Thanks!

705
S
Contributor I
8 months ago
T
Contributor I
Tom KContributor I
asked in Lists, Segments, and Profiles
Sample Overlap or Unique

I have a prospect list of 180,000.  I want to create 8 unique list samples.  Do list samples contain duplicates from other samples of the same list?

1204
retention
Partner - Platinum
8 months ago
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