Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 759 Topics
- 2,033 Replies
Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance
I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template
I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template.. Have successfully link my shopify with my paid klaviyo account and when designing flows template like browse abandonment flowsThats what its show up to me instead of showing up my shopify product Pls i need help and guide on how to fixed it..’ every solution is welcome, thanks alot all
I’ve read the help files on this and it refers to going to Account → Settings → Profile Maintenance.However, under “Remove profiles”, there is nothing under “Select an option”. If I just click “Delete People”, then it takes me to the account page where it says how man profiles I have… However I legally need to delete them. I cannot figure out how to make them go away if the process in the help docs doesn’t work.Any advce?
Hi,We used Klaviyo about 3 years ago and then moved to MailChimp. The bulk of our contacts were acquired via MailChimp. Now we have switched back to Klaviyo and my husband tried to import the MailChimp list. It seems there was a list list previously in Klaviyo with my store’s name attached and when my husband imported the MailChimp list he for some unknown reason created 2 segments (“Not in MailChimp and Merged Klaviyo and MailChimp) and 1 list “Not suppressed and accepts marketing”. I am so confused as to why he did this! He can’t explain or fix it and when he tried to move the contact to “Newsletter” he received a Klaviyo error that states the contact are unmapped. Can someone please help me fix this? When he tried years ago to import Klaviyo to MailChimp he did something similar and I ended up not emailing a portion of my list because the list was never imported correctly. I didn’t find the error until 2 years later. Please keep in mind that my husband can’t seem to understand that
Hi there,we are new the Klaviyo yeah.just looked through the predefined lists and saw a lot of @marketplace.amazon.com emails which have been imported, but don't have double opt-in. how can I make sure those ppl don't get a email?we are switching from DRIP to Klaviyo and want to start with a fresh install :) Elenio
Hi there, I would like to know more about my subscribers. I want to integrate this in my welcome flow. At first I wanted to use checkboxes in my email and connect those to custom properties. Is there a way this could work in Klaviyo? As a back up plan, I wanted to link to a manage preference page, using the manage preference tag in a button. Also this is not working. Does anyone have experience with this? :) or maybe some other great ideas? Thnks!Krizia
Our business has numerous websites. I’d like to be able to create segments of people who visit our other sites. e.g. if you visited Site X , then we can provide you flow Y or exclude people who visited site X is this possible? What code would we install on the other sites ?
Hi, I am wondering what’s the best practices to deal with duplicated profiles. I have noticed that some customers have two or more profiles with different emails. I have combined those who obviously have changed the email address - firstly used one, and now the other. But what to do with those that are subscribed to newsletter with one email and when purchasing are using the different one? Should I merge these profiles? Or just do nothing and don’t waste my time?
I’m trying to organize my lists better. My new sign-ups go to the newsletter list, but old contacts from Mailchimp that accept marketing and aren’t suppressed are in a separate list which needs to be cleaned. My question is what would the best practice be for cleaning the list of old subscribers and moving the remaining subscribers to the newsletter list? Any tips you guys have will be most appreciated.
Hello,I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.How can I ensure customers only receive 1 email?Thank you
Hi,I setted a password page and installed the code below in the contact form<input type="hidden" name="contact[tags]" value="newsletter"> Subscribers are correctly added to the subscribers list in Shopify, but not in KlaviyoPlease not that:integration: I selected the optionsDouble Opt-in: I disabled it in Shopify, since your support team adviced to do so, since it would confict with the Klaviyo’s oneWhat else should I do?Thank youLaura
I created a google form survey for my customers for preferences and whatnot, and THEN realized I should have done it in klaviyo and had them up date their own information. I have found the information on how to set this up but everything I read is so foreign to me. Is there someone that could help me set this up for a fee? I’m fine with manually setting up the information i already have but it would be really nice if I could capture this automatically. My Google Survey
Hi! At the moment I do not have a lot of data from my customers, so what I wanted to do is the following: update customer profiles based on clicking behavior. If I send two types of emails, for example: product based and information based and a person clicks trough 6 out of 10 times on a product mail, I want to classify this person as “interested in products”. Does anyone know how to do this? Looking forward to any possibility! Best,Krizia
hello everyone i tried creating the list and segment but it is difficult . because my contacts are few and are on another continent and not only that i do not see them as potential buyers. In this case what do you suggest please. Thanks for the support.
Hello Community I have integrated track API using ASP.net as per reference url https://github.com/zxed/net-klaviyo First name , last name and Email id are able to submit into klaviyo account, but Phone no , address ,city , state ,zip code and country fields values does not pass Could you please help RegardsRamesh
Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?
Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?
I have been testing subscriber webforms in Shopify and I can subscribe to a list fine. When I do another test I remove the email address manually but I cannot subscribe again. I have searched for the email address and it does not appear anywhere.Can someone tell me how to completely remove a subscribers email?It must be recorded in Klaviyo some where but I cannot find it.Thanks in advance.Paul
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