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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,557 Topics
4,464 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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3

1557 Topics

LinaActive Contributor IV

asked in Lists, Segments, and Profiles

Churn Risk Prediction

Could you provide me with more information about Churn Risk Prediction. What does it exactly mean? How should I use this metric when sending my campaigns or flows?

elumestemcellContributor I

asked in Lists, Segments, and Profiles

How to add emails automatically from Signup Forms (popup) to Lists & Segments

I captured someones email from having a popup when you land on my homepage although it doesnt show up in my “Newsletter” list that i have a new email captured.

Barry KerriganContributor I

asked in Lists, Segments, and Profiles

email notification

if i tag a customer in shopify is it possible to be notified when this customer places an order via Klaviyo

MarquitaContributor I

asked in Lists, Segments, and Profiles

Segment or List for 2 different lead magnets with flows?

I’m creating 2 different lead magnets. One is a pop up on my site that will offer a dollar amount off and the other will be a landing page (where the link will be posted on social or an ad) with an offer to our free resource library. The first emails for these welcome flows will differ as one will have a coupon code and the other will have a password to the resource library. Do I create 2 lists to trigger these flows or one list that is segmented to trigger each flow? If segmented, what qualifier would denote the trigger? What I don’t want is someone who opted in to the coupon to receive an email saying “here’s your password to our resource library” and vice versa. Could someone suggest the best way to set this up? Thanks.

plantedmealsContributor I

asked in Lists, Segments, and Profiles

Can you have a dynamic unsubscribe lists?

Hello!I am currently using Klaviyo’s api to create email templates, I have multiple types of emails that goes out. Is there a way to make the users unsubscribe to email A but still receive email B?Thank you

web365Contributor I

asked in Lists, Segments, and Profiles

Segments and tags?

First I'm not native in English :) I'm coming from Active Campaign and find Klaviyo a bit confusing as a beginner here. I'll try to explain what I need and what my challenges are.In AC I had the option to add tags to people either on signup (forms) or manually, based on the tags they went into automation (flows). I'll try to explain my setup in AC and hopefully, someone here gets it and can point me in the right direction. In AC I had a setup for new clients (webdesign business) where I added a new client manually and added tags to them based on the services have with me. The whole idea was to send them into automation where they based on the tags got some info/education about the service they bought. Say I have 6 services, now I add the client to a list (new_clients) and add 3 services to them with tags, then they go into automation where all 6 services have 3-5 emails. Because of the tags, the automation check (split) if they have the tag for service 1, if no, (skip) and go to nex

mattelustraContributor IV

asked in Lists, Segments, and Profiles

Why did my Manually Imported List from a CSV Disappear?

I uploaded a csv of about 30 contacts when I created my Klaviyo account. I confirmed they were all there, then cancelled my MailChimp account. I logged into Klaviyo today and the profiles were all gone. Hopefully these are recoverable?

JeroenContributor I

asked in Lists, Segments, and Profiles

How to capture profile interests the most efficiëntly?

Hi there,i would like to capture interests of users in my e-mail. If an e-mail contains multiple subjects and 1 is clicked by a user, how can i make sure i capture that information in his profile by updating it somehow?Kinds regards,Jeroen

kuliffContributor I

asked in Lists, Segments, and Profiles

how do I delete email addresses (@amazon.com) from my lists?

I imported customers emails from another email marketing provider and I have a lot of amazon.com customers in the list. How do I delete those emails from the customer lists so they stop sending to these temporary amazon.com accounts?

wagandwonderContributor I

asked in Lists, Segments, and Profiles

Shopify Not Integrating - Why isn't Double Opt-In Adding to List?

I have brand new Shopify store that is set to launch in a couple of weeks and I am really struggling with the Klaviyo integration. I have been following the step by step onboarding checklist and have been stuck in Phase 1 all week. I'm ready to pull my hair out!I've successfully completed the integration but things seem to only be working intermittently or not at all. I am using the Impulse them on my store and have added the necessary code to the liquid files for my pop up and footer newsletter subscription (part of the theme). I also have double opt in enabled on the Shopify side. When I subscribe to the newsletter in either location with my wagandwonder domain email addresses everything seems to process correctly for the most part. The only issue here is that I get 2 confirmation emails, one from Shopify and one from Klaviyo. When I accept both of these, the profile is successfully added in Klaviyo and the users also appear under the newsletter list. When I disable double opt in o

Julia.LiMarziKlaviyo Employee

posted in Lists, Segments, and Profiles

Does deleting a list or segment delete the profiles from my Klaviyo?

The short answer is: Depends on where you delete the lists.I want to delete the list or segment, NOT the profilesIf you are browsing your Lists & Segments tab and decide to delete a list or segment from there, rest assured you will not be deleting the profiles on those lists! You will only be deleting that specific grouping of people. To delete a list or segment, select the three dots to the right of the list and select delete.I want to delete a specific group of profiles from my Klaviyo accountIf however you do want to remove the profiles in a list or segment, go to Account > Settings > Profile Maintence and select the list or segment of profiles you wish to permanently remove from your Klaviyo account. It’s important to note that when you delete a profile, you delete all of the data associated with the profile from Klaviyo, and you will be unable to include any past purchases in Klaviyos analytics. Depending on your needs, you may want to suppress those profiles instead. Ha

ashley_mcdermottCustomer Ed.

posted in Lists, Segments, and Profiles

Lists versus segments: what's the difference?

A list is a static collection of people’s email addresses and/or phone numbers grouped under an identifiable label. They contain anyone who has subscribed to the list and will only grow or shrink as people either subscribe or unsubscribe. As a general best practice, we recommend having a single main list that contains all of your active profiles who consented to receive marketing from your brand.Meanwhile, segments are defined by a set of conditions rather than a fixed list of people. A segment will grow as new people meet the conditions and shrink as people no longer meet them, updating automatically and in-real time.For more details, head to our article, The Difference Between Lists and Segments. You can use segments to level up your campaign strategy, trigger flows, target forms, sync with social media, or analyze your marketing performance. Need ideas for types of segments to build? Check out this article on creating customer engagement tiers.

shoshana.antunesKlaviyo Employee

posted in Lists, Segments, and Profiles

Sending a campaign to multiple lists and segments: Will people receive multiple emails?

Maybe it’s the holidays or maybe you have a big product launch coming up! Either way, this is a use case where you’ll likely need to target multiple lists and segments with the same email. Klaviyo will not send the email more than once. Your campaign will know that is someone on more than one of the lists/segments included, and ensure that they only get the email one time! To include multiple lists or segments within the same campaign, use the Send to dropdown under the Recipients section of the campaign builder and select your audiences.Pro tip - you can search for your lists or segments by typing in their names or scroll through the dropdown until you find the ones you’re looking to target. Happy sending!

shoshana.antunesKlaviyo Employee

posted in Lists, Segments, and Profiles

Where do Shopify tags appear in Klaviyo?

If you’ve set Shopify tags to be assigned to customer profiles after they signup for your newsletter, or through Shopify’s back end, you’re probably wondering where you can view these tags in Klaviyo.These tags are assigned to profiles as custom properties. You can see what tags have been assigned to a particular profile or to a group of customers. To view an individual customer’s Shopify tags, click into their profile and scroll down to the Information box. If Shopify tags have been setup, you will see them noted under the Custom Properties section on their profile:If you want to see a group of customers that have a particular tag(s), you can create a segment of these profiles using the “Properties about someone” definition:Fill in the “dimension value” box with the name of your Shopify tag. Note that the spelling of the tag needs to exactly match the spelling as it gets assigned to your customer profiles (i.e. VIP member versus VIP Members). If theres a spelling error when you type i

vitbarretoProblem Solver I

asked in Lists, Segments, and Profiles

How can a profile that bounced also open a campaign?

I was following the instructions on the topic “List Cleaning” and there was the suggestion to create a segment of soft bounces (ex. 4 soft bounces all time), for further suppression. I noticed that one of the contacts had 4 bounces, but also had opened the very same campaigns. How can that be? I got confused…I seems that the suggestion to suppress those profiles would not be a good idea. The profile I examined, after all, did open the campaigns.

losmados1Contributor I

asked in Lists, Segments, and Profiles

Why are my Contacts going into Profiles instead of a List?

HI everyone, I cant figure out how to manage new emails not ending up where I want them to. Buyers of products ends up in profiles where I can not do anything with them, or can I? Created a list for new emails to drop in and a exit intent popup and noticed that some emails still ends up in profiles rather than the list… how can that be if the setting is made to push them to the list? How to transfer all emails from profiles to a list for further campaigns?Example:as you can see there should be 15 people in the list already but there are only 5 and all of them are buyers, not just those who entered email in popup. Thank You, I would really appreciate your help.

millaContributor I

asked in Lists, Segments, and Profiles

Why is my Newsletter List not syncing with people that filled out my Signup Form?

Newsletter list not syncing with people that sign up using my Signup Form Popup. I'll see em in profiles but they won't get added to my newsletter list. This is quite frustrating, because those sign ups should trigger my Welcome Series sequence. Can someone help me please? Thanks in advance!

thestephwhoridesbikesContributor I

asked in Lists, Segments, and Profiles

Some Items and Parent Categories not available

I’m trying to create a segment of people who purchase one of eight specific items. I’m integrating with Lightspeed POS to pull inventory items.I tried setting it up this way: Placed Order > at least once > over all time > Items. But only four of the eight items are available to select. I also tried putting the items into categories, but only one of the four Parent Categories I created is visible. Is a category or parent category NOT available if someone hasn’t purchased it yet?

launchmedicalContributor I

asked in Lists, Segments, and Profiles

Segmenting by UTM/Paid Tags?

Besides software like Segment.com, is there a way to simply “tag” users by UTM so that no matter what page they end up visiting on the site, they get dumped into the right email flow?For example, if I have a customer searching for E.D. and clicking through from a paid ad to our E.D. specific landing page, then they click to home, or the product page and end up engaging with a pop-up -- can I tag that customer based on what they came to the site for?We want to ensure our customers receive relevant emails, not generic stuff.

BalandiTeamContributor I

asked in Lists, Segments, and Profiles

How to add "gender" in my property list?

How to add "gender" in my property list?

WillcolmenaresContributor I

asked in Lists, Segments, and Profiles

Import CSV to list, what to do unmapped fields

I have several long csv files with customers emails loaded in there, if I import them I see several fields unmapped, is it safe to remove it? Id love to keep them but idk how to handle it.

EddyContributor I

asked in Lists, Segments, and Profiles

Can I Bulk Delete Old or Inactive Import Fields?

Hi, After using several different imports to try out I now have some import fields which I do not want to use. To avoid that these still appear when creating tags or segments, I was wondering if there is a place where you can reset or delete these.For example.I have a field called “Klantnummer” and a field called “Klantennummer”. After clearing all my lists and segments, I do not want to use the first (Klantnummer) anymore so I want it gone.How can I do that ?

emkaiserContributor I

asked in Lists, Segments, and Profiles

Profiles to newsletter list

How do I set it up so the emails that join with Shopify (my Profiles on Klaviyo) go directly to my newsletter list that I've created? So that I don't have to do it manually every time I get new newsletter subscriber on Shopify/ new Profile member on K?

mwcs1976Contributor III

asked in Lists, Segments, and Profiles

Shopify Integration

I had “integrated” Klaviyo with my Shopify, and also setup the link between Klaviyo and VITAL. However, I notice the customer who subcript thru the VITAL, the information doen’t show up in Klaviyo. Hope someone can help me….

HenjoZiobroContributor I

asked in Lists, Segments, and Profiles

Why does Mailchimp integration sync subscribers as "Accept Marketing" = False?

Hi there,We moved our Mailchimp account to Klaviyo and started the integration. It works perfectly, except about 50% of the subscribers (double opt-in) from Mailchimp are imported to Klaviyo with column “Accepts Marketing” = false. Did anybody have that problem before?Best Flo

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