Marketing

We moved our SMS to Klaviyo from a competitor a few years ago and there was one really great revenue making flow we had there and it was the Price Drop flow. The biggest difference and why it’s not making us as much revenue now under Klaviyo is because the flow is limited to viewed product or added to cart. We are in the CPG space, so customers reorder the same products all the time. It was explained to me that most companies don’t want to alert their customers that a sweater they bought at full price is now on sale, which I understand (but honestly I feel like those companies can ensure their filters are set up correctly to not do so if given the capability).I’m hoping there’s a manual work around so I can create a Price Drop flow for people that have purchased those products in the past 60 days as well as viewed or added to cart. Like I said, was a huge revenue driver for us at a competitor and really wanting to reestablish that flow the way we’ve had it historically.

We have our Woocommerce integration configured and it’s synching / working well for pop-up, conversion analyses and forms. When we try to set-up Coupons functionality we go to the Coupons section in the menu and ‘Add code’. On every code I try it gives the same error:Unable to find this coupon code in WooCommerce.The codes I tried are 100% existing in WooCommerce.We tried to resolve by:Adding a starting and ending date to the coupon code Deleting number from the code, making it letters only Disabling WP Rocket, Rank Math, Smart Coupon Code plug-ins Re-authenticate KlaviyoWe don’t have Jetpack installed.What could be wrong here? Please advise. Thanks!

What are the ways to increase attributed agency MRR?

hi all,I created a pop up form with collection of email and birthday. After testing first time, it worked properly but I went ahead and changed the formatting of the birth date collection. And now for some reason it doesn’t add the birth date to the profile. Not sure what is going wrong.  

Hello,I have Klaviyo integrated in my react native app with `klaviyo-react-native-sdk`. When I’m sending test notifications from campaign it works well with iOS version. But there is one issue on Android version when app is closed.Notifications on Android are not displayed when app is closed probably because they don’t include ‘notification’ payload (only ‘data’) so Android won’t show it. I can’t see any option in Klaviyo dashboard to set custom payload for push notifications. Is it somehow manageable?(I can display notification properly while app is in the background or in the foreground but not when it’s closed)Thank you

So, I have an SMS subscription form. I want a coupon code to be displayed on the success page after users submit their phone number, not within the SMS flow itself. How can I implement this? 

Hello We want to set up a spin-to-win form that would trigger a flow. We have added Klaviyo’s new spin-to-win block into a form. The only issue is it appears Klaviyo does not record the winning section from the spin-to-win anywhere? This is needed so we can trigger the correct email within the flow.Does anyone know if there’s a way to save the winning section from the spin-to-win? Possibly as a hidden field? Many thanks!

Hi, I have just launched my brand and created a database pop up collecting emails and sms. Unfortunately sms is not coming through as verified. Any tips on what could be happening here? Thanks

I’m setting up a low inventory flow, and while it automatically pulls in image and info using the out-of-the-box Klaviyo flow template, there’s no dynamic URL event/tag that I can use to drop in a button inviting users back to the item. Any thoughts on where I can find this?

 I would like to setup a flow so Klaviyo triggers when Trustpilot should send out a service or product invitation to our customers. I have tried to go trough Trustpilots guide but I’m not so sure on how to test it and if its setup correctly. https://help.trustpilot.com/s/article/Use-Automatic-Feedback-Service-with-Klaviyo?language=en_USDo any of you have experiences setting the Automatic Feedback Service with Klaviyo (AFS) up? This should be the code to insert customers information and the product SKUs the customer bought.<!-- <script type="application/json+trustpilot"> { "recipientEmail": "{{ email|default:"" }}", "referenceId": "{% today "%Y-%m-%d" as today %} {{ today }}", "recipientName": "{{ first_name|default:"" }}", "productSkus": ["{{ event.extra.line_items.0.product.variant.sku|default:'' }}"] } </script> --> 

Even that I am currently on a free plan on 250 subscribers and 500 e-maila, I have reached my limit. I am trying to pay with a lot of different ways, Revolut dobit cards… But it always seems that my checkout can’t be complete with no further explanation. I have write an e-mail to Klaviyo Because I need their help, but they simply do not respond. I am not happy with their Customer support and app in general. Can someone here help me please? Thank you

Hi,  I am trying to change the mobile number attached to the security of our account.I have tried to follow other step by step guidelines but there is no option to disable the two factor on my settings (in order to then change number and re-enable).  

I am on a free account, testing out the Klaviyo platform, and I tried to set up a Zoho CRM integration on Friday. When I checked back in on it yesterday the status of the sync was still listed as “sync in progress”. I deleted that sync and tried again to sync yesterday but I am still running into the same issue. When I go in and click on the “update zoho settings” button I get a red notification that says “There was an unknown issue trying to connect”. I have 5 custom fields that I wanted to sync over to Klaviyo and I have confirmed that I have listed them out as they are labeled under the Zoho API. I don’t think list size is an issue because we only have a list of 102 leads in Zoho.Does anyone know why this integration won’t sync? Is it perhaps because I am on a free account? Or because the Zoho account is on a free trial? Is there somewhere I have to go under Zoho to grant access to Klaviyo (I looked under developer tools and don’t see any prompts under my zoho account)?

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify)  discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:  

If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/  Contact record.Below are our requirements for integration between Dynamics 365 and KlayvioWhen contact is created/updated/deleted inside Dynamics 365 then the list should be updated with these contacts. When a list/Contact profile is created/updated/ deleted inside Klaviyo then it should trigger the request to posted data in Dynamics 365 CRM. We have a Custom Opt-In Field in our Contacts in Dynamics 365 which resembles the Opt-Ins in Klaviyo, how to create a mapping between Klaviyo and CRM for Such Fields. If Klaviyo supports Webhook, please provide information about events to which we can subscribe for e,g. upload of a List/  Contact record.    

Hi everyone,We’re currently using Stamped for reviews and are considering switching to Klaviyo. With Stamped, when a customer leaves a review—whether on our Shopify website, the Shop app, or another connected platform—the review is synced across all channels, including Facebook and Instagram Shops.We’ve already checked with Klaviyo and Shopify, and we understand how the syncing works on those platforms. However, we’re still unsure whether Klaviyo Reviews can also sync or display reviews on Facebook and Instagram Shops, like Stamped does.Has anyone successfully integrated Klaviyo Reviews with Meta platforms (Facebook/Instagram Shops)? Or is this feature not currently supported?

Im trying to create a welcoming series email flow which tracks customer engagement and later on filters them out in different lists based on that score. Flow is triggered by adding profile to the list, that profile gets assigned with engagement_score property and each time profile opens the email we increase it by 5 and each time profile clicks the link in the email he gets +5. Later on we do a conditional split based on that score and add them to different listsI can’t find anything similar on yt or anywhere, so i have a few questions:Is something like this possible to make with klaviyo?If not what are some other solutions that people use to quallify leads that they get in their wellcome series? 

I am creating a welcome popup to collect buyer emails. I have set the popup to show immediately, how do I make the popup show again after 30s if the buyer does not enter an email and close the popup? Thank you

Hey everyone,We’re looking to display all items in a person’s cart when they abandon it after adding a product, not just the last product added to cart.In the preview I don’t seem to have access to any events other than Name, ProductID, Categories, ImageURL, Brand, Price, and CompareAtPrice. No ‘extras’ like I see in some YouTube tutorials.When I go into the shopify theme I see the Klaviyo Tracking Code as:<script type="text/javascript"> var _learnq = _learnq || []; var item = { Name: {{ product.title|json }}, ProductID: {{ product.id|json }}, Categories: {{ product.collections|map:'title'|json }}, ImageURL: "https:{{ product.featured_image.src|img_url:'grande' }}", URL: "{{ shop.secure_url }}{{ product.url }}", Brand: {{ product.vendor|json }}, Price: {{ product.price|money|json }}, CompareAtPrice: {{ product.first_available_variant.metafields.shopnet.CompareAtPrice|money|json }} }; _learnq.push(['track', 'Viewed Product', item]); _learnq.push(['trac

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 3 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Understand Your Current Campaign PerformanceFirst, look at your performance across multiple campaigns using a Campaign Performance Report. Is your performance consistent or are there some campaigns that perform better or worse than others? Analyze these campaigns individually and try to pinpoint why they performed differently. Not sure what “good” is? Use this chart to evaluate your email performance.Continue to ImproveIn future campaigns, A/B test new tactics and learn more about your customers’ preferences. For example, if you notice that campaigns with a more specific call-to-action (CTA) have higher click rates than those with a less direct one, A/B test your CTA button in your next few campaigns to see if it has a positive

Hi!I’m setting up A/B testing for a pop up form with three variations:Transactional Soft opt-in marketing consent Opt-in marketing consent   Now, my main issue is how to manage profiles once the test goes live.With C. Opt-in marketing consent, that’s easy enough, as I created a custom property ‘marketing_consent’ with the value ‘true’ if they tick the box. With A. Transactional, they are only signing up to receive our webinar schedule and nothing more. Unless they already are part of an existing list, we wouldn’t send them any marketing communications. So, how can I differentiate between the users that have joined via A or B? With B. Soft opt-in, I don’t get a profile property created. How would I be able to tell between the users that signed up via A (no marketing comms permitted), and the ones that signed up via B (marketing comms permitted)?Thank you! 

How does the Data store deal with Vector store, is it an extension like pg or partner?

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

Hey there, I’m wondering if someone had the same issue like me and were able to solve it.I would like to embed a Klaviyo Sign-up form in Shopware 6 as Landingpage, but if the user doesn’t accept the Klaviyo Cookie before, the form will not be appear. In order of GDPR I have to use a Cookie banner, but I would like to use the sign-up form always. Does anyone have any ideas on how to implement this?