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Hi, when I unsubscribe from a profile via the API, this event is created “Unsubscribed from Email Marketing”However the creation date is wrong, eg: “Jul 2, 2025, 9:06 AM GMT+1” but should be “9:06 AM GMT”, not +1 (I am in UK).Then when I send a custom event immediately after, the creation date for that event is correct, but still in the wrong timezone. eg: “Jul 2, 2025, 10:06 AM GMT+1”, should be “9:06 AM GMT”.Thanks in advance for any advice on how to understand and resolve this problem.

Hello, with an AI help I am trying to build liquid logic to achieve below scenario. I want to create custom product block on Klaviyo which would show personalized recommendations. For example, if customer bought product X, I want to recommend product Y. Since customer can have multiple products in a single order, I cannot use snippet like “event.extra.line_items.0.product.title”as it only considers the first order (and I am not sure whether my “product X” is the 1st, 2nd, 3rd etc. So far, I’ve tested this logic (see below) but when I preview the email, I keep seeing raw liquid code which tells me that HTML block that I used doesn’t accept my liquid code. I read some Klaviyo articles and it says that Klaviyo does support liquid logics, therefore, I am not sure what could be wrong with the code?Any help/advice would be much appreciated!!{% assign bought_trigger_product_1 = false %}{% assign bought_trigger_product_2 = false %}{% assign trigger_product_1_title_in_order = '' %}{% assign tri

Hi there, my client has set up a Klaviyo account and has sent me an invite to join the account so that I can work on there. However, when I click the ‘Accept’ link it sends me in circles of asking me to log in, then sending me a security code via email, then when I put in the security code it says the link is expired and to request a new one. The link should not be expired as it was sent about an hour ago. Why is this happening and what can I do to fix it please? This is not an issue I have come across before. 

Is it possible to search profiles by organization? I have a lot of wholesale accounts and don’t always have the email address or first name handy. But when I search for the business name, nothing shows up in the search results.

We have been receiving some fraudulent orders (our shopify store) and many using “outlook.com” and other “blank, blank@gmail.com” Is it possible to search for specfiic domains with a wildcard symbol? i.e. *@outlook.com? 

Hi, I updated an API coupon description so it would easier to find the corresponding coupon promotion in our BigCommerce store. I noticed that I lost the remaining unused coupon codes. I pulled a coupon code and noticed that its status was “VERSION_NOT_ACTIVE.” I pulled all the codes for that status and verified the correct amount based on a previous slack message. After extracted the ids and updated the status and expiration date for our next campaign, I verified that the change was made during the response. When I check inside Klaviyo, the API coupon page still said we had no available coupons. Should I be seeing them or did I lose all the codes?

Hi!About a year ago we collected a lot of emails (100k) but we canceled our plan because we’re not actively sending emails out. We’re now spinning up the same product again, and we would like to suppress all the old emails because of the monthly costs that come with it.Problem is that Klaviyo gives an error when suppressing a profile. When bulk processing a list/segment it says “This segment cannot be suppressed”, when suppressing a single email it says “Unable to add email to suppressed list. Please check that the format is correct and try again.”, when importing a CSV to the suppressed profiles it doesn’t throw an error, but it doesn’t work either.I assume it has to do with our plan being canceled, I can see in the dev console it’s throwing a 403: https://www.klaviyo.com/ux-api/profile-suppression-bulk-create-jobs/ 403 (Forbidden)Thanks!

I am totally new to email marketing. I have an email list on Shopify mail. Do I turn that off? 

Hi all, sorry for this message.We set up an email for a client in the usual way, but it doesn’t seem to be sending this email out properly.The send volume is in the 100s when it should be in the thousands. Audience is the same as every week, but for some reason they just aren’t going out.  Any tips or is there a tech issue

Hello, I send newsletters to BtoB and when I do it I receive a lot of automatic mails (out of office, mail no longer use ...)  even tho I set up a no reply mail for when people answer. How can I make automatic mails going to my noreply  mail and not my direct mail ?Thank you in advance !Best 

 Hi Everyone,Sorry if this question has been answered, but i wasnt able to find exact answer i looking for.I want filter New Customer vs Repeat Buyer for different content and offer. how i can choose filter ?Should i choose Profile Filter in Trigger Top or Conditional Split bottom?Thanks for reading. If anyone can help, please tell me

Hi everyone,We’re running a sign-up offer where new subscribers receive: $5 off for email only $10 off for both email and SMS Our list is set to double opt-in for email (due to ongoing bot issues, we can’t disable this). However, this creates a challenge: many users are receiving the $10 SMS code before completing the email double opt-in—so they never officially make it onto our email list.Has anyone run into this issue or found a workaround?What’s the best way to structure the flow to ensure users confirm their email before receiving the SMS code?Appreciate any guidance!

Hi EveryoneI got stuck with flow filter, specific here is in my welcome flow. My second email skipped customer because Flow filter “Has Placed Order since starting this flow”Anyone here can help me explain why and how to sovle this problemThanks so much for reading my question  

I’m trying our first A/B testing on our sign up pop up.  And need to check I’ve done it properly. Current scenario - we ask for name & email address on our sign up pop up. Test - I want to remove the name name to see if we get more sign ups. I have created an A/B test.  Copy A removes the name box, Copy B retains the name box.Is that correct?Thank you

Is it possible to change the width of the button so that they have the same width despite the amount of text in it? I know I can change the padding, but I really want al the buttons to have the same width regardless of the text inside so that I don’t have to change padding for each buttons to ensure that the buttons have the same width.

Is it possible to automatically translate klaviyo topics in greek language?

Is it possible to display the specific number of stock left for a dynamic product in an email (e.g., abandoned cart)? And if so, how?

I have an abandoned cart flow set up where they will receive a series of three emails if their cart is less than $3,000. When looking at the analytics for the past 30 days, it shows the initial email as 21 delivered and 15 skipped but the conditional split immediately afterwards shows 3 people in the ‘Yes’ category (have completed purchase) and 63 in the ‘No’ category (have not completed purchase).Shouldn’t the ‘No’ category be 21, same as the 21 delivered for the initial email? Do I need to change any of my profile filters?Here are the profile filters I have in place for the flow: The filters I have in place for the conditional split are the same.Thank you!

Hey Klaviyo Community! 👋I'm stuck on a flow filtering challenge and hoping someone has cracked this nut before. Would love your input!The SituationWe run a marketplace connecting bike shops with customers. Here's our automation flow:Event: mkt_quote_request_sent (includes project_id: "proj_123") Goal: Send quote reminders to shops until they respond Stop trigger: mkt_partner_quote_submitted for the same projectThe Challenge 🤔A single shop can have multiple quote requests running simultaneously for different projects. When they respond to Project A, we need to stop reminders for Project A only - not Project B, C, etc.What I need (but can't figure out how to do):Profile Filter: Has mkt_partner_quote_submitted zero times since starting this flow WHERE project_id equals {{event.project_id}} Real-World Example Day 1: Shop gets quote request for Project A → Reminder flow startsDay 2: Shop gets quote request for Project B → Another flow starts Day 3: Shop responds to Project A onlyExpected

We've run into a consistent issue across all of our campaigns: a persistent side margin or padding appears in our sent emails, and we haven’t been able to resolve it despite multiple attempts.Here’s what we’ve tried so far: Adjusting the size of our artwork to fit standard email width (600–640px) Building emails entirely with Klaviyo’s native blocks and tools Removing all padding and spacing through the editor settings Testing both image-based and block-based layouts However, every time we send out a flyer-style email, it still renders with visible white margins on the sides, particularly on desktop. We’ve verified that all section and block padding is set to zero.Could you please help us understand: What’s causing this? Is there a setting we’re missing? Is it a limitation of certain email clients or Klaviyo’s layout system? I’ve attached a screenshot for reference. We’d love to resolve this so we can achieve true edge-to-edge layouts where needed.

Hi,I’m currently using Klaviyo as my review app but after importing reviews, the reviewers’s location is not showing on the widgets even though i did have a location column and mapped correctly. Can someone help me with this?Also, my customers said they can only upload photos but not videos, is there anyway we can show reviews as videos? Thanks.

Hello,I created a website where I send an advice every morning to my paying subscribers. Every morning I create a blog post with the advice so people can see it after login. I would like that each day when I publish a blog post that an email is sent automatically to my customers with the title and content of my blog post. Or at leats everyday an email whith the link of the blog. 

Hi everyone,As search engines become more advanced, I’ve been thinking a lot about how SEO is evolving. Are traditional tactics like keyword targeting and link building enough anymore, or are we entering a new phase?Recently, I’ve been exploring the idea of AI visibility, and it’s got me rethinking our strategy. This concept goes beyond simple ranking—it focuses on how clearly your content is understood by AI-based algorithms. These systems now consider context, user intent, structure, and overall clarity, rather than just technical factors. In this sense, visibility isn’t just about being indexed—it’s about being interpreted accurately.Since joining the Klaviyo Community, I’ve seen great conversations around content strategy and performance. I’d love to hear how others here are responding to this shift. Are you starting to adjust your content or site structure based on how AI might “read” it? Is AI visibility something you’re actively working into your planning?A few things I’m curiou

I’m working on my emails footer and the text isn't displaying anything when I preview the email or send a test to myself. Can someone help please. 

I would like to invite new and existing customers to sign in/create an account and encourage them to use the Klaviyo Customer Hub. Is there a link I can email to my customers to sign up?