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A
Anonymous
asked in SMS
SMS text not working.

Hello,I've been searching on the forum high and low for two days and I haven't been able to find an answer to my question. I've even emailed the support desk and am still awaiting a response. I just recently signed up for Klaviyo and have already set up Welcome and Abandoned cart email flows. I also created pop up forms for email as well as sms. The SMS pop up works fine; however, when I click the subscribe button (from my mobile device) to go through the joining process, it's not working properly. It takes me to my text messages with a pre-made join message ready for me to send. When I send it, nothing else happens, and I never receive any follow-up texts. I also am not seeing anything in my SMS list, so there's definitely a disconnect somewhere. I've followed the setup directions given, but still not working. I don't want to launch my new site until I get this working, so a quick resolution would be greatly appreciated.

9815
A
3 months ago
T
Contributor I
Trevor KiruiContributor I
asked in Email Templates and Coupons
Help with Klaviyo Email Link Redirecting to Homepage Instead of Cart

Hi everyone,I’ve been having an issue with my Klaviyo email flow where the link meant to return customers to their abandoned carts is redirecting them to the homepage instead. I’m using the link code provided in Klaviyo ({{ event.extra.checkout_url }}), but for some reason, it’s not functioning as expected.Has anyone experienced this before or have any insights into why the link might be redirecting incorrectly? Any help or guidance would be greatly appreciated!Thanks in advance!

534
T
Contributor I
3 months ago
L
Contributor I
LoukadContributor I
asked in Lists, Segments, and Profiles
How to Send/Sync Klaviyo's "Shopify Tags" to Shopify as Customer Tags ? Not as "metafields" ...?

I have a klaviyo form setup on a shopify store. The form adds 2 tags (property “shopify tags”) to each subscriber. This works fine, I can see the tags added to each profile under klaviyo admin. However, when I check in shopify customers, klaviyo pushes/sync the data but, those tags are not added as shopify tags per say, they are instead added as metafields named “shopify tags” … thats, not really what I want… I need klaviyo to assign actual shopify tags to the customer, not metafields…Is this possible?

13322
B
Contributor III
3 months ago
M
Contributor II
maydelContributor II
asked in Campaigns and Flows
Where did the Save button go??

I just lost an hour’s worth of work on my latest email campaign because the save button is gone from the top of the template editor. I didn’t want to save the email as a template so I clicked the Exit button thinking I might be prompted to save. All I got was the standard browser pop-up asking if I wanted to leave the page without saving my changes. I chose “Stay on page” three times (the pop-up appeared three times in a row) but the page exited and refreshed itself anyway without saving anything I had just done.Klaviyo obviously didn’t save the content in the background so why is the save button gone?? How am I supposed to save my work and prevent this from happening again?

25815
L
Contributor I
3 months ago
M
Contributor I
Moiz
asked in Lists, Segments, and Profiles
Product Recomendations

Hi, We are currently sending newsletters to customers and leads who subscribed to marketing messages, but we also want to send "product recommendation mailings" to customers who have NOT opted in for newsletters. We need to send these emails via Klaviyo integrated with shopify.We need to create a segment/list of customers who ordered at least one time from our store but didn’t opt in for Newsletter mails. How can I do it? I am confused what conditions to chose. Can someone please help?Thanks!

293
kaila.lawrence
Community Manager
3 months ago
T
Contributor II
Tk0Contributor II
asked in Campaigns and Flows
How to move and tag from one flow to another???

I’m having an issue with this platform. You would think it would be straight forward and simple but it’s been very frustrating. Here’s what I’m trying to do:Once someone fills out the pop up form on the site, they get tagged as a ‘New Subscriber’ and enter the Welcome Series flow. If they make a purchase, they will enter into the Post-Purchase Series flow.  This is where I’m having the problems:After a purchase, how do I set it to automatically remove the tag ‘New Subscriber’ and tag them as ‘Subscriber’? Because at this point they are already removed from the Welcome Series but in order to trigger the General Newsletter flow, they need the tag ‘Subscriber’ to do so.  Also, once a ‘New Subscriber’ completes the Welcome Series but didn’t purchase, how do I remove the ‘New Subscriber’ tag and add the tag ‘Subscriber’ that moves them into the General Newsletter flow?I feel like this should be much simpler, I’ve tried to use the Profile Property Update action, but it doesn’t give me an opt

836
T
Contributor II
3 months ago
P
Contributor I
parthrewindContributor I
asked in Developer Group
Any idea on why for some campaigns the attribute.message property is not present

Hi There,Our usecase is to fetch all campaigns using 2023-06-15 https://developers.klaviyo.com/en/v2023-06-15/reference/api_overview and then use the attribute.message to retrieve the message id and then fetch the messages for each campaigns using 2023-07-15 get campaign messages https://developers.klaviyo.com/en/v2023-07-15/reference/get_campaign_message   However, I am noticing a few requests failing with a 405  with following error message and traceid.Endpoint (notice how it does not contain an id, as none was present in one of the campaigns) https://a.klaviyo.com/api/campaign-messages/ {"errors":[{"id":"a8cd8e00-4966-4ea7-be7f-971838b53ad4","status":405,"code":"method_not_allowed","title":"Method \"GET\" not allowed.","detail":"Method \"GET\" not allowed.","source":{"pointer":"/data/"}}]} Any ideas on why that could be the case?

421
J
Klaviyo Employee
3 months ago
M
Contributor I
ms.olgaContributor I
asked in Analytics and Deliverability
Missing Placed Order breakdown for campaigns

It seems that at some point over the last week, the Placed Order breakdowns you could get when clicking the number of recipients who converted from a campaign or flow email have gone away. It used to be a list of profiles where you could expand each to see information on what they ordered, their cart total, and which coupons they used, now, all it shows is a list of profiles who converted, and if I’d like to get this information, I have to click into every single profile individually and check their activity log. Is this information now displayed in an efficient manner somewhere else? It was quite useful to spot check what customers were ordering as a result of an email, and it’s very frustrating that this info seems to have disappeared into the ether with no warning.

703
M
Contributor I
3 months ago
J
Contributor I
Johann AContributor I
asked in Email Templates and Coupons
Why isn't my Drag and drop feature not working in free account?

Has anyone experienced not being able to drag and drop blocks while editing templates and flows? It’s supposed to be easy and simple, but I can’t seem to drag and drop. Is it my mouse? But I can drag my files on my computer. Is it my chrome browser? I’m getting frustrated. I did not have any problem with the dragging and dropping when I was playing around with Clickfunnels, so I have no idea why I’m struggling with Klaviyo. :-(

3922
K
Contributor I
3 months ago
S
Contributor II
SmashPopsContributor II
asked in Developer Group
API endpoint to know what are the scopes of the API key?

Hello,First, congrats on the new API release, I’m excited to work with it!Since we are now dealing with API scopes attached to API keys, I was wondering if there was an API that would tell me what are the scopes attached to an API key? I can’t seem to find any in the doc/OpenAPI spec.Perhaps something like :curl --request GET \ --url 'https://a.klaviyo.com/api/key-scopes' --header 'Authorization: Klaviyo-API-Key {my-private-api-key}'That would answer with :{  "data": ["Catalogs Read", "Catalogs Write"]}Thanks!

4074
P
Contributor I
3 months ago
Y
Contributor IV
yellarootContributor IV
asked in Lists, Segments, and Profiles
Wordpress segmentation by site activity (not related to Woocommerce) ?

Is there any way to segment a list/audience by activity on site, like commenting on a blog post or viewed page X then Y?

232
Y
Contributor IV
3 months ago
J
Contributor I
JukkaContributor I
asked in Developer Group
Create a campaign with edited template via API

Hello,I am trying to create a campaign via the API but I don’t see how to update the template after it’s being assigned to the campaign.This is what I am doing:Create a campaign using https://developers.klaviyo.com/en/reference/create_campaign Assign a message template to the campaign using https://developers.klaviyo.com/en/reference/create_campaign_message_assign_template Here I get a new template ID and a campaign ID Now how can I modify the template assigned to this campaign without modifying the original template? 

21610
B
Contributor I
3 months ago
I
Contributor I
Ibrar YounasContributor I
asked in Developer Group
Sender id Mismatch issue in klaviyo react native SDK

Your sender ID does not match the sender ID for this push token. Verify that you are using the correct package name under your account's Android Push Notification settings. But when I send notification from firebase console they work fine. Steps  to reproduce the issue:1- Create campaign on klaviyo2- Select the audience list3- Add some description for the notification4- Click on Send Preview and add the push token get from the firebase5- klaviyo shows error "Your sender ID does not match the sender ID for this push token. Verify that you are using the correct package name under your account's Android Push Notification settings."

541
chloe.strange
Community Manager
3 months ago
S
Contributor I
ShowerSpaahContributor I
asked in Developer Group
Gift Card Referral Scheme

Hello Klaviyo Community,It’s currently costing me about £30 to make a sale on Facebook so I could easily afford to send anyone who refers a friend a £10-20 Amazon gift card or similar. My store is on Shopify.How could I do that as part of a post purchase email campaign?I’m looking for a simple solution that my customers can navigate easily.Many thanks in anticipation,Alan at ShowerSpaah

635
S
Contributor I
3 months ago
C
Contributor I
charitosContributor I
asked in Campaigns and Flows
How to add dynamic image based on event in a flow email?

Hello!I want to add a dynamic product image based the event of Add to Cart in a flow for abandoned cart. The steps i follow are:Create a table with image & text Click the Preview & Test. Click on the item image url to collect the variable {{ event.Items.0.item_img_url|default:'' }}What are the next steps? What i am typing into the “Row collection”, the “Row alias” and into the field of the dynamic image variable? Thank you!

512
C
Contributor I
3 months ago
J
Contributor I
JonnyRedequipmentContributor I
asked in Developer Group
Custom font not showing on Mobile

Hi there,We have imported a custom font ‘Rajdhani’ into our Klaviyo account and whilst it’s showing up on Desktop, once it’s been delivered the font is reverting to a default font instead. I’m away that most email providers support custom font’s, but even viewing the email on Google, or Outlook app, it’s still coming up as the default instead of the custom font. Could you help please?Many thanks,Jonny

331
chloe.strange
Community Manager
3 months ago
Rachel T
Contributor I
Rachel TContributor I
asked in Campaigns and Flows
Add to Cart Abandonment Flow Question

Hi Community,I am trying to gear up for the BFCM shenanigans and after reading Klaviyo suggestions I would love to add an Add to Cart Abandonment Flow (as opposed to an Abandoned Cart Flow).Does anyone have any experience with this flow that they could share?Any tips from experience on wait times from trigger to first email and then to second email?Appreciate any thoughtsBest WishesRachel 

211
stephen.trumble
Community Manager
3 months ago
W
Contributor I
Wallace033Contributor I
asked in Campaigns and Flows
Notify When Back In Stock Form Not Sending Emails To Trigger / Flow

I am Klaviyo on site App Embed to which the “Notify When Back In Stock”  was automatically created.  Whenever customer feels out the form on the product page I am notified via email that says “You received a new message from your online store’s contact form” However, nobody is added to my Back In Stock flows waiting list and the flow is not being activated.  Does anyone know how to fix this?   Thank you in advance!  Hope you’re having an awesome day!   

301
stephen.trumble
Community Manager
3 months ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Exclude the specific products from the browse abandonment flow

Hello,I want to exclude certain products from the browse abandonment flow. For example, when the customer looks at the Jewish brochures, I want to exclude 1-2 more products in addition to this, such as not showing these products in his email.My clients use Shopify btw. How can I do this?

636
Bobi N.
Partner - Platinum
3 months ago
C
carinakennedy11New Member
asked in Sign-up Forms
Tiered Incentives in sign up form

Hi there, I want to add a tiered incentive to my sign up form where the customer can receive a 10% discount when they enter their email (first step) and if they choose to enter their phone number (2nd step) the discount increases to 15%. Is this possible with a multi step sign up form? How do I differentiate the customers and make sure that the customer that entered both, email and phone number, doesn’t receive both coupons?Thank you!

281
ArpitBanjara
Principal User I
3 months ago
D
Problem Solver III
dartacusProblem Solver III
asked in Developer Group
Increased bounce rate for our most recent campaign due to Apple domains

Hi,We got a few thousand ‘554 5.7.1 [CS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137’ responses from Apple-based email addresses (icloud.com, mac.com, me.com) from our most recent campaign. Never had this before, and the content of the campaign was not markedly different from usual.We comply with all policies, have DKIM records, subscribe to dmarc reports, have an unsub link, have a sending domain, have double opt-in etc etc.There is not much concrete info out there on why this happens, some forum chatter says it’s an intermittent issue that ‘just happens’ sometimes. All are in agreement that contacting Apple about it is a complete waste of time: they will give no answer beyond the general guidance in the support link in the bounce response.Does anyone here have any info on why this happens and how to avoid it?Many thanks,G

3973
M
Contributor I
3 months ago
E
Active Contributor I
enesActive Contributor I
asked in Integrations and Reviews
RSS Instagram Feed: Images not showing

Hi,I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360004384031 and integrated Instagram feed into Klaviyo. I am 100% sure that I’ve done everything correctly. I can preview my feed in Klaviyo. However, images in the template are not showing, there are just small thumbnail boxes. I’ve sent test to my different emails. I’ve tested in both in Gmail and Outlook but outcome is still same. They don’t show at all!People also say once they are successfully done with the integration, images don’t look properly and aligned. They also say captions and dates don’t appear. I am attaching the screenshots below in order for you to understand the situation clearly. Could you please help me with the issues?Best, 

1596
I
Contributor I
3 months ago
C
Contributor I
CynicadeContributor I
asked in Developer Group
Campaigns API filtering by send_time

Since directly filtering by send_time is not supported in the new /campaigns endpoint, is there another way to filter based on send_time? Seems a bit odd to be able to filter by the other date fields like created_at and updated_at etc., but not send_time.The usecase is getting all the campaigns sent within a date range for example. Getting all the campaigns and then filtering manually is an option of course, but that’s multiple HTTP requests (pagination etc) and a lot of data that’s going to waste 😅

1384
klavibro
Contributor I
3 months ago
P
pablomecaNew Member
asked in Lists, Segments, and Profiles
Question about customizing the newsletter popup

Hi! I came up with an idea to incorporate into the newsletter popup on my website, and I wanted to know if it's possible to do it using Klaviyo.The website is a store for sports clothing and equipment, and I’ve seen on similar websites that, when subscribing to the newsletter, the user has the option to indicate their gender and the categories they are interested in (running, cycling, swimming, etc.) through buttons that appear in the popup alongside the email form. My idea is to incorporate this into my website so that, when someone subscribes to the newsletter, if they indicate, for example, that they are male and interested in cycling, their email is automatically added to those groups in the Klaviyo system.Does anyone know if this is possible, and if so, how can it be done? Thanks in advance!

331
JacobM
Problem Solver I
3 months ago
G
Problem Solver I
gregrobsonProblem Solver I
asked in Accounts and Settings
Feature Request - "remember me for a week" (or similar) on login page

Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.

1213
lanicat
Problem Solver I
3 months ago
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