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How do I change font color on my Klaviyo reviews to black instead of blue? My website: www.onecap.se   

Is the kx filter available on the getProfiles API endpoint the same as the cid one can extract from kla__id cookie after decoding the base64 into a json object?

Bonjour Bonjour, Je suis nouvelle sur la plate-forme, et j’aimerais savoir comment rentrer des produits et les mettre en vente. Merci de pouvoir m’orienter.

Has anyone fully understood the new Texas SMS marketing law effective Sept 1, 2025?I recently received an update from Klaviyo about the amendment to the Texas Business and Commerce Code, which will now cover marketing text messages (not just voice calls) starting September 1, 2025.According to the update, businesses sending marketing SMS to Texas residents, or sending from within Texas,  must register with the Texas Secretary of State unless exempt. Non-compliance can result in penalties of up to $5,000 per message.I’m trying to get more clarity on a few key points: What exactly needs to be done to stay compliant? Is there a registration process already open? Which types of companies or use cases are exempt from this requirement? What if you're using a platform like Klaviyo, does Klaviyo handle any part of the compliance, or is it entirely up to each business? How does this apply to brands sending from outside the U.S. vs. those based in the U.S.? What’s the process or solution

Hi!I’m setting up A/B testing for a pop up form with three variations:Transactional Soft opt-in marketing consent Opt-in marketing consent   Now, my main issue is how to manage profiles once the test goes live.With C. Opt-in marketing consent, that’s easy enough, as I created a custom property ‘marketing_consent’ with the value ‘true’ if they tick the box. With A. Transactional, they are only signing up to receive our webinar schedule and nothing more. Unless they already are part of an existing list, we wouldn’t send them any marketing communications. So, how can I differentiate between the users that have joined via A or B? With B. Soft opt-in, I don’t get a profile property created. How would I be able to tell between the users that signed up via A (no marketing comms permitted), and the ones that signed up via B (marketing comms permitted)?Thank you! 

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

Hey there, I’m wondering if someone had the same issue like me and were able to solve it.I would like to embed a Klaviyo Sign-up form in Shopware 6 as Landingpage, but if the user doesn’t accept the Klaviyo Cookie before, the form will not be appear. In order of GDPR I have to use a Cookie banner, but I would like to use the sign-up form always. Does anyone have any ideas on how to implement this?

I noticed 2/3 of my email addresses are showing as never subscribed (I created a segment and found them). I’m not sure if it’s because a button got missed, they were old contacts from a different system or they just don’t want email. Are there best practices for what to do with these emails so I can give them the opportunity to subscribe if it got missed or suppress the email address if they don’t want them so I am not paying extra for those email addresses?

Hello there,my Klaviyo account is correctly synced with my Woocommerce store, or at least, I see no errors in my Integrations section and I even re-authenitcate multiple times. If I go on Contents → Coupons I can see that my Welcome coupon which should be given to any new subscriber to my newsletter has an Error status that says “We were unable to sync the coupon code. Check your integration configuration to resolve this issue.”This have worked for many months and I noticed the issue this morning since two new subscribers didn’t have received their coupons. I didn’t install any new plugins on my website so I don’t believe there might be an issue from that point of view.I also checked my REST API and everything seems fine as my account has all the right permissions (Read/ Write).Just to be sure, I tried to create a new REST API account, and tried to re-authenticate Klaviyo with the website but I haven’t been asked for any new Consumer Key e Consumer Secret. Where should I been asked for

I was just wondering if it’s best practice to check all the boxes to exclude clicks in Tracking & Reporting Data (under Settings > Attribution.We’ve excluded Bot clicks on both Email and SMS already. I’m a bit confused about the Apple Mail one.Any advice appreciated! TIA!  

Hey Klaviyo Experts,I’m Mark Pousee, managing marketing for Power House Express (an online store specializing in electrical accessories, smart home solutions, kitchen appliances, and more). We're looking to ramp up our email campaign strategy, especially ahead of our upcoming sales.Right now, we use CSV imports to add new subscribers, but it’s becoming a pain—lots of data cleaning, inconsistent tags, and frequent duplicates. We're also planning to introduce product-specific sign-ups (like "kitchen deals" or "smart home alerts").Here’s what I’ve tried so far:Uploaded CSV files for different product categories using Klaviyo signup forms. Tagged new subscribers manually based on their interests (e.g., "Air Purifier Updates"). Tested Klaviyo’s segmentation for “interested in discounts”, but it's not granular enough.I'm wondering:Is there a smoother way via integration—maybe via Shopify or Zapier—that prevents duplicates and automates tagging by product category? Should we explore Klaviyo’s

Recently, many email sign ups we’ve received, primarily through our google ads, have been suppressed and marked as “Email Bounced”. Even an email address from a friend of mine who is an email subscriber now is marked as “email bounced”. I understand that an email can bounced because it can be a fake or bad email address, but it’s a bit too big of a coincidence that many people signed up for our discount pop up form on our website (and came through a google ad) and were quickly marked as suppressed (email bounced reason) upon the first email sent to them, which is the discount code they signed up for.  Any thoughts or suggestions here on why this is happening?

Hi there,I’ve embedded a signup form in Framer via an embed within a full-width frame. The form shows up, the height is correct, but I cannot get it to have the right width. The container (the Framer frame in this case) is set to full width. In Klaviyo, the form is set to full width too. The code (attached) seems to reflect that but somehow the form doesn’t expand… I’m at a loss - would anyone have any idea how to fix this?Thanks!

Hello Everyone,I have been facing some issue related to pop-up. I setup pop up for my site and it’s going well on PC’s but on mobiles it’s not showing up, neither pop-up nor pop-up teaser. what could be the issue?It would be great if anyone would help me.Thank you!

 We are migrating to Shopify and we want to integrate Klaviyo but are struggling with a form that integrates the way we want.All forms seem to update profile information, rather than logging a custom event and event properties when a form is submitted.It’s important that we log events for form submissions because we have flows that are triggered by form submissions and occur EACH time the form is submitted. And we have lots of forms that people might fill out multiple times with different answers each time (such as product registration). We don’t want initial submissions to be overwritten by subsequent ones ​​​​​​​I can’t find a form app that allows you to create a custom event or map form fields to event properties as an out-of-box feature. I’m just a bit stumped. Ideally I’d like a solution that I can implement myself with minimal coding knowledge. If anybody could point me in the right direction that’d be a big help

Had a demo.Have a trial.Does Klaviyo have SFTP capabilities for .CSV uploads? I don’t see it in the documentation.Thank you.

Hello! I’ve been trying to build email templates that have sections like shown in the screenshots attached inside the Klaviyo template editor. However, I can’t seem to do this. The closest I can get to from the template editor is this. I can’t seem to be able to make any dividers in this one big white board... Can someone guide me on how to do this please? Thanks in advance

1: What would be definition for create this segment see how many SMS contacts we have in Klaviyo from Texas? (segment size) 2: how much rev do we see from Texas and how much do we want to grow this area (across all channels) - please pull Year to DateI have these two questions. How we can execute this in Klaviyo 

I know there’s been a lot of buzz around the new Texas regulations that go into effect on Sept 1. But it’s very hard to find concrete information, other than the sparse wording of the bill itself, and people’s speculations. Even if I were to consult legal advice, that’s only one lawyer’s interpretation, and the State Of Texas may disagree. So my head is swimming. I will likely NOT register with Texas, as that requires a $10,000 deposit (or surety bond), and I feel like unscrupulous people will use this new law to report perceived violations left and right. Then I’ll have to lawyer-up and defend myself, or pay the fines and lose my $10,000 deposit. But here’s my specific question: Does the law apply to profiles who have FULLY consented to receive texts (by double opting in, and by being able to unsubscribe with STOP at any time)? The problem is, the law text doesn’t define “customer”. The language of the law seems to heavily lean towards “cold calling/texting”, auto-dialers, 3rd party l

I have about 30 campaigns and want to translate into 8 language. any shortest way to do that instead of cloning campaign each time and edit the text?

Lately, I’ve been seeing a dip in click rates across our campaigns, so I ran a/b text comparing image-heavy email vs text-style email. The result were pretty clear - the text-based version significantly outperformed the image-based one. this makes me wonder if there might be a deliverability issue with the image-heavy emails.  Has anyone else experience something similar? How can i improve image email performance?

I’m brand new to Klaviyo and just setup my first sign-up form using the Klaviyo Multi-step email and SMS popup. How do I set it up so a unique coupon code gets sent via email or SMS to the subscriber? I didn’t see any other steps in the sign-up form setup process that allows me to do this and I tried googling and looking in these forums for answers but couldn’t find any. Appreciate any/all help, thank you. (PS. I’m using WooCommerce)

Hy everyone, I’ve looked this up on the internet but can’t seem to find a solution. How do I change my klaviyo sender image if my email account was not made with G-suite, and instead it’s an Outlook account? I have already changed my outlook profile picture, but the sender image in klaviyo is still the Initial of the name. Thanks in advance.

I was wondering how quickly a segment updates with a new profile that meets the criteria? It’s for the purpose of the sign-up forms, so just wondering if a segment would be quick enough to add someone and then serve the form while they’re on site.Thanks in advance!

We have setup a sending domain as “send” and used “dynamic” configuration. Our DNS provider is Amazon which does accept NS records.  The process properly created 3 NS records and one TXT record.  Once complete it said it was active.  But if I navigate away from Settings/Domains and then back, its gone.  But the Klaviyo DNS entries are all still there in our DNS.  I tried sending emails but they get stuck in spam and are using the Klaviyo shared sending domain.  Why is this happening?