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Accounts and Settings

Get help with managing your account and settings.

  • 799 Topics
  • 2,056 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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799 Topics
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Contributor I
pdeContributor I
asked in Accounts and Settings
Need to add new field as a filter to the custom metric

Hi Team,I would like to add the new field in a Metric Value Property  dropdown. so that we can use that property as filter for segmentation within flows and metrics.For ex. We have existing API metrics “Add to cart” and which has pre-built properties such as basketgross, itemCount etc. so i want to create a new custom metric “Add To Cart - Custom” and add this new propety to that metric definition.Can you please help me to achieve this ? Thanks Prashant

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P
Contributor I
59 minutes ago
M
Contributor I
mrcnrContributor I
asked in Accounts and Settings
Unable to check out. Please try again. AGAIN

I can’t upgrade my plan, I use revolut to upgrade, I changed my settings multiple time and can’t pay, “Unable to check out. Please try again.” bro i try a lot of things, change card, change bank, change the plan, all. need your help fast, before Friday.. I need to send over 300 email Please help me I can’t access the chat and the email assistance.

205
Byrne C
Community Manager
11 hours ago
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Contributor II
RemcoContributor II
asked in Accounts and Settings
Branded Sending Domain with Shopify Markets

Hi, Unfortunately (and quite frustrating) you can only setup 1 BSD. Previous solutions was to have a second Klaviyo account (with is not what you want right? double the work for settings / user management etc..). but with Shopify Markets you cannot do this.We have a dedicated Dutch and French domain. Shopify Markets is out quite some time now. When is Klaviyo gonna make the necessary adjustments?Right now there is only a solutions to create some overall domain, what is not feasible with us. 

409
Byrne C
Community Manager
17 hours ago
A
Problem Solver I
Amos PeaceProblem Solver I
posted in Accounts and Settings
Managing Multiple Brand Store Domains (BSDs) with Shopify Markets in Klaviyo

Hello there, For those using Shopify Markets with multiple dedicated domains (e.g., Dutch and French markets), it’s important to note that Klaviyo currently only supports one Brand Store Domain (BSD) per account. This limitation can be a challenge when trying to separate markets with distinct domains.One common workaround is to create a second Klaviyo account for each market, but this can lead to increased complexity in terms of settings, user management, and syncing data across accounts.Alternatively, a more feasible solution is to use a single BSD and implement dynamic content in your email campaigns. This allows you to tailor content based on customer location or language, providing a personalized experience without needing multiple BSDs.As of now, there are no official updates from Klaviyo on multi-BSD support for Shopify Markets, but this is a feature many users are requesting. If you're facing this challenge, it's worth reaching out to Klaviyo support for potential future updates

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MANSIR2094
Problem Solver IV
2 days ago
C
Contributor II
CornyblnContributor II
asked in Accounts and Settings
I downgraded my account back to the free plan and now i cant use many features like before at the free plan

Like the titles says i downgraded my account back to the free plan and it seems that few functions are not working anymore. for example i wanted to turn of that klaviyo syncs emails to shopify cause i receive a lot of bot emails which are messing up my profile count on klaviyo which is an other topic. But i cant save these changes for example due to my account status. Any suggestion what to do? 

245
chloe.strange
Community Manager
3 days ago
M
Contributor I
MarouContributor I
asked in Accounts and Settings
E-mail are bounced from new Klaviyo account

"Hello everyone, I’ve sent emails from a newly set-up Klaviyo account, and 5 out of 6 emails bounced back 😐 (2 of them were my own email addresses (Gmail & Outlook)). and i don’t even get newsletter confirmation E-Mail when subscribe The branded send domain is already set up. Double-opt In On the account ist not upgraded yetDoes anyone have any idea what might be causing this or how I can fix the issue? Thanks in advance for your help!"

182
Christiannoerbjerg
Expert Problem Solver I
8 days ago
A
Contributor I
agentwomackContributor I
asked in Accounts and Settings
Unable to check out. Please try again

Hello- new to the forum and hoping to get some assistance with upgrading my plan. I’ve updated my billing info multiple times, and have triple check the account plan page multiple times, but continue to get a “unable to check out. Please try again.” error when trying to upgrade my email plan. Any assistance would be greatly appreciated.   

313
chloe.strange
Community Manager
10 days ago
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Contributor I
JeelsblogContributor I
posted in Accounts and Settings
What is the best way to pay for my Klaviyo account in India in light of RBI?

Hi everyone, Hope this message finds you well. I wanted to know that currently Klaviyo is facing payment issues in India due to new RBI policy. We can’t use Indian bank credit card.Anyone knows how to settle this?

50212
chloe.strange
Community Manager
10 days ago
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Contributor I
HuesAndTonesContributor I
asked in Accounts and Settings
Unable to upgrade billing plan

I am trying to upgrade to a higher plan from the existing free plan. I added my billing information successfully and trying to pay. When I paid the bill, I received an email to confirm my payment. When I clicked the Confirm Payment button in the email, I get the following error, thus preventing me from upgrading.  Update: I got an additional message on the Klaviyo billing page as follows:This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. For more details see: https://stripe.com/docs/billing/subscriptions/overview#requires-action However, this page describes updates to the payment at the back end, which is not in my control.

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chloe.strange
Community Manager
10 days ago
C
Contributor I
cmhaywoodContributor I
asked in Accounts and Settings
Multiple Domains on Free Plans

Hi there,How many sender email domains can you authenticate on the Free Plan? Does this increase with paid plans, and if so by how much?Thanks!

182
AlexandraPalau
Partner - Silver
12 days ago
D
Contributor IV
danielpughContributor IV
asked in Accounts and Settings
magento module uninstalled but still JavaScript

Hi,We used the official Magento plugin via composer for about a year or so, but recently we're forced to stop using.We followed instructions to disable and remove, and inside admin config area etc are gone.However we still see a load of JavaScript on the front page.Does anyone know how to remove this pls? Thanks

6212
MANSIR2094
Problem Solver IV
12 days ago
T
Contributor I
TuffTabContributor I
asked in Accounts and Settings
klaviyo not sending mail

hello. i just connected my domain to klaviyo, to send mail for the sign up, etc and it is verified and shows active but no emails are being sent. can someone advise?

285
Taylor Tarpley
Community Manager
17 days ago
talhahussain
Problem Solver IV
talhahussainProblem Solver IV
asked in Accounts and Settings
How to convert my Klaviyo Test Account to Production Account

I accidentally converted my Klaviyo production account into a test account. How can I revert it back to a production account?  

221
Taylor Tarpley
Community Manager
19 days ago
Mike-H
Active Contributor I
Mike-HActive Contributor I
asked in Accounts and Settings
Klaviyo demo account setup

Hi!Can we have a demo account as Klaviyo partners to be used for demos? 

373
Mike-H
Active Contributor I
21 days ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
Need help about klaviyo partner login.

 I'm trying to sign in to my partner account, but unfortunately, I cannot log in. It shows a password error. I've tried to "Forget Password," but from klaviyo, I did not receive any email to reset my password. Could you please help with this? Thank you again!  

183
chloe.strange
Community Manager
21 days ago
J
Contributor I
Juanrr2Contributor I
asked in Accounts and Settings
Does Klaviyo changes the STMP settings?

I want to know if Klaviyo makes changes to the server's SMTP settings. We used to have an email server that handled shipping update emails, but ever since we set up Klaviyo (via WooCommerce), those emails are no longer being sent.

171
retention
Partner - Platinum
27 days ago
A
Contributor III
adityContributor III
asked in Accounts and Settings
Guidance on Navigating Indian Payment Issues Due to RBI Regulations

If I provide the payment invoice number and amount. Can I receive the Stripe payment link from Klaviyo support so we can use an Indian credit card for the transaction.

1232
R
Contributor I
1 month ago
P
Contributor I
puckmanContributor I
asked in Accounts and Settings
Klaviyo and Shopify Integration

Shopify keeps forcing a new Klaviyo account to integrate with, when I try to integrate Shopify and Klaviyo.  Not the Klaviyo account I have PAID FOR.  I can not get Shopify to integrate with my actual Klaviyo account, and I can not delete the new Klaviyo account it created. What is the deal with Shopify and Klaviyo?  Looks like they don't work well together?  Noticed Klaviyo app has a low rating on Shopify’s app store.  Can see why now.

9378
C
Contributor I
1 month ago
H
Contributor I
HankSinatra.Contributor I
asked in Accounts and Settings
create event api for people that let the order expired (1 hour after) starting the "proceed to payment" but not finishing

Hi every body, how could i insert this event for klaviyo?the situation be like is: Someone start checkout, complete all the fields, then click on proceed to payment.Now the problem start if the payment is with credit card or paypal or whatever payment requires the AUTHENTICATION.the problem is that, if they do not complete the AUTH, the order “expire after 1 hour” and the status of the order is now Canceled.Ho can i make an event for klaviyo that is like “order expired” or “order payment expired”?THX IN ADVANCE

152
H
Contributor I
1 month ago
I
Contributor I
IshwaryaContributor I
asked in Accounts and Settings
Getting Account details using account api with oauth access token

Hi , I’m Integrating Klaviyo in my project . I have OAuth authentication , where user can login  with their account . I need to show their account like account name , etc . can I get account details with access token . I have checked account api documentation , It is implemented using api key. whether it is possible to get user account details with access token instead of api key.

181
Taylor Tarpley
Community Manager
1 month ago
N
Contributor I
nej89Contributor I
asked in Accounts and Settings
The invitation from my client to join their account is not working

Hi there, my client has set up a Klaviyo account and has sent me an invite to join the account so that I can work on there. However, when I click the ‘Accept’ link it sends me in circles of asking me to log in, then sending me a security code via email, then when I put in the security code it says the link is expired and to request a new one. The link should not be expired as it was sent about an hour ago. Why is this happening and what can I do to fix it please? This is not an issue I have come across before. 

271
Adam Ragsdale
Partner
1 month ago
heydrew
Contributor I
heydrewContributor I
posted in Accounts and Settings
Double opt-in email is too small on mobile

No matter what I change, my double opt-in appears way too small on mobile (iphone). This doesn’t happen when it’s seen in a desktop client, but on Apple Mail AND the gmail web interface, the text, image, and the confirm buttons are a good 40-50% smaller than they should be.Is there something I’m doing wrong? Some sort of width or style I’m supposed to click? To be clear, it’s the Email Confirmation under the Settings > Other > Consent Page As much as I want to ignore it, a huge chunk of my sign ups are going to come from an iPhone and this makes it just a bit too hard (and quite unprofessional) to confirm.Bonus question: is there a way to reset the Consent Page > Email Confirmation back to the factory defaults? I’ve tried so many different variations of sizes and images to try and fix this I’d like to just start from scratch.Thanks all!

574
chloe.strange
Community Manager
1 month ago
P
Contributor I
Praise IhejietoContributor I
asked in Accounts and Settings
Can I change company name and address as account Manager

I am the *manager* of a klaviyo account but can’t change the company address. I read up an article and it said I have to be the owner or an adminIsn’t the manager an admin?

953
S
Contributor I
1 month ago
L
Contributor I
lukasburdaContributor I
asked in Accounts and Settings
connecting a domain

Hello, I am trying to connect my domain with Klaviyo manually and doing this with support from my domain provider. They ask whether Klaviyo can rewrite some DNS records if they add 4 NS records. My answer would be “no.” I am just double-checking that if we add those 4 NS records, I will not, e.g., cut off my domain from the store. Thanks!

391
ArpitBanjara
Principal User I
1 month ago
P
Contributor I
PAMARALContributor I
asked in Accounts and Settings
Partner Portal access not working! help!!!

Hi, i am unable to login into to the partner portal, or recover the password. I get a message saying to get in touch with the support. @support, can you help me out? I need to register leads ASAP

4713
I
Contributor I
1 month ago
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