Accounts and Settings

Get help with managing your account and settings.

  • 446 Topics
  • 1,152 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 6

446 Topics

P
Contributor I
pmjchanContributor I
asked in Accounts and Settings

Opt-in an offine list

I have an list of customer collected offline and we want to opt-in the customer. Are we able to send a email with “opt-in” button to opt-in customer (if they click into the email).

3
David To
Community Manager
1 year ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Accounts and Settings

Why do I get a confirmation email for single optin

in the settings of my list I have checked single optin and still I get a confirmation email when testing for subscription. Why?

3
retention
Partner - Platinum
1 year ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

How do I become a Klaviyo Partner?

I can only find information on the requirements and the different tiers. I don’t see how to become a partner. Thanks!

3
David To
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

3
alex.hong
1 year ago
S
Contributor I
SamuelKowContributor I
asked in Accounts and Settings

Adding Users to an Account - Not Working Properly?

Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.

3
David To
Community Manager
1 year ago
J
Contributor I
jarrkotContributor I
asked in Accounts and Settings

Account disabled

my account just upgraded 400$ less than 6 hours but why when i log back in, it says my account is locked, i need to know the reason, my friend's account is also in this situation

3
David To
Community Manager
1 year ago
E
Contributor I
Emma WContributor I
posted in Accounts and Settings

Customer service live chat support for Australia

Is there any plan for offering live chat support for Australian customers? It seems crazy to be paying a premium for a paid account and only be able to access support between 10pm - 7am Aus time.  

3
David To
Community Manager
5 months ago
S
Contributor I
SlbpoContributor I
asked in Accounts and Settings

Why Can't I See My Campaigns, Email-templates and Flows in My Account?

Hi,When I try to Access campaigns, email-templates and Flow  parts I can not see anything there all pages are blank let me know why?please check Screenshots    Thank you

3
Taylor Tarpley
Community Manager
1 year ago
J
Contributor II
jigabytesContributor II
asked in Accounts and Settings

Received Code 200 but only 1 Tracker receives a response

Hi Guys,We’ve been going around so many times with the reference documents/guidelines, re-visited our codes and it seems we were able to put in place Klaviyo’s components accordingly since we get a response of code 200 which means “OK - The request completed successfully” in all the tracking events. But among our tracking events only one of them is captured or displayed inside Klaviyo’s Dashboard.1. Activity on Site - OK2. Viewed Product 3. Added to Cart4. Started Checkout5. Placed Order6. Ordered Product7. Fulfilled OrderIs there a way we can figure out why is this happening? We are already losing hope to resolve the concerns. At least if there was an error code pointing to something that is incorrect we could have probably started somewhere meaningful.Would appreciate anybody’s feedback, thoughts or experiences similar to this.Thank you all!

3
David To
Community Manager
1 month ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Changes to our email tiers...

We have been a loyal Klaviyo Customer for nearly 4 years! We have an email list of 59,000 customers. We use the platform for both transactional emails and marketing sends. We send on average about 2 Million emails per month. We have 12 active flows that range from abandoned carts to new customer welcomes! We have been paying $600/mo for the last 4 years and just got a notice that we would now only be allowed 400,000 emails per month at that price...that is an 80% reduction in our send volume for the same price...that means that each of our 10 sends per month will cost $60...make them count!The really frustrating part of all of this is that we were given 30 days notice to figure out which 1,600,000 emails per month we were willing to give up...Klaviyo accounts for up to 34% of our monthly revenue...so that is a tough decision...the alternative??? Move to a $2,100/mo plan to be able to have all of the same features and send rates for 4X the price…. Ridiculous!

3
David To
Community Manager
1 year ago
D
Contributor I
DragonAmber2020Contributor I
asked in Accounts and Settings

Account disabled and no response from support

My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.

3
Dov
23 days ago
D
Contributor I
dswanson2Contributor I
asked in Accounts and Settings

Profile Name changed to another person's name

We have run into an issue with an SMS Sign Up Form.    When a user submitted the form, a different profile name was attached to the Klaviyo account. We have traced it back to a sequence where we use a log into a customers account (CSR function), sign out, and then go to submit the SMS form. After submitting the form, we went into Klaviyo and the profile name was changed to the logged in customer. Is there a way to stop this from occuring in Klaviyo?   This is causing concern for our marketing team.A similiar issue occurs when a customer submits and order for another person and Bills/Ships to that person.  The profile name changes.  This causes havoc with emails that use the profile name in the greeting. 

3
stephen.trumble
Community Manager
1 year ago
B
Contributor I
BibekContributor I
asked in Accounts and Settings

Email Usage Limit and Plan Questions

Hey Guys,Would plan limit the flows?

3
B
Contributor I
1 year ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings

Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

3
Anni.Kim
Klaviyo Employee
1 year ago
B
Contributor I
biblerianContributor I
asked in Accounts and Settings

Klaviyo Fonts Update

I am unable to change my klaviyo fonts to the ones I have in brand library

3
Dov
1 year ago
A
Contributor I
almaon10Contributor I
asked in Accounts and Settings

Pricing for extra mails

If I have an account with 500,000 sends per month how much does it cost me if I send 720,000?

3
David To
Community Manager
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Why my payment card was declined?

Hello, Why my payment was declined? I’m using my Paymaya account and has a credit that can cover the Plan cost. please advise. Thank you

3
David To
Community Manager
1 year ago
jordank
Contributor III
jordankContributor III
asked in Accounts and Settings

How do I start with Klaviyo if I am a Complete Beginner?

Hi Klaviyo Community,I am completely knew to Klaviyo and trying to learn how to become a Klaviyo expert and partner. I have a few questions, but I can’t seem to find someone to speak with directly! Could anyone answer these questions for me?How to operate Klaviyo for multiple businesses if being paid to do so? How do paid accounts work if working for a business? Ways in which to market your expertise? Opportunities to gain experience as a beginner?I’m sure I’ll have many more, so if someone is willing to sit down with me, that would be amazing. Thank you!

3
Mailbox Manny
Partner - Silver
1 year ago
melissaK
Contributor I
melissaKContributor I
asked in Accounts and Settings

Bugs in Klaviyo platform experience

We have loved our switch to Klaviyo for many reasons, but there are a few things I’ve noticed that I think could be better for the user. Starting a conversation about it seemed like the best way to go about it in case there’s already a solve for it, or hopefully brings some attention to fix them!Views / organization for Lists & Segments  It would be helpful to have more options for sorting and organizing lists and segments, especially when the segments get complex and specific for different audiences across different channels. Being able to view more lists at once in a big scrolling list would be better than having to click into different pages each time. Also, the search function almost never works for me, which makes me spend a lot more time going through pages looking for what I need.    Media organizing and views  A similar question arises here, it would be great to choose a different view, (icons, scrolling list, choice to view more at once)    Email Builder There have been se

3
alex.hong
1 year ago
V
Contributor I
VictoriaConceicaoContributor I
asked in Accounts and Settings

Klaviyo Isn't Loading

Hi there!Is there any issue with Klaviyo today? For the past 3 hours, I'm not able to load any page inside my Klaviyo account.The campaigns, flows, templates, they're all blank and they never stop loading.  In this meantime I've:- Tested incognito mode- Tried different browsers: Chrome, Safari, and Opera- Updated the MacBook- Updated Chrome- Turned off all ad blockers  And nothing works! What could possibly be wrong? I've tried different accounts that I have access to and they're all facing the same issue. After I log in, I can’t even reach the support.  Please help. I’m out of ideas... Thank you,--

3
S
Contributor I
1 year ago
C
Contributor I
comvitaMYContributor I
asked in Accounts and Settings

Problem Reintegrating Klaviyo to Woocommerce

After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.  

3
D
Contributor I
1 year ago
C
Contributor I
CaliberArmoryContributor I
asked in Accounts and Settings

Why can I not send SMS messages about certain content?

I paid for a subscription and it’s still showing my account is disabled. Live chat wasn’t able to help me. I need my account enabled and credit for the lost time. Thank you

3
Dov
3 months ago
A
Contributor I
ayuvitaaContributor I
asked in Accounts and Settings

Why can't I see my Klaviyo dashboard page?

Hello! I have issue with my Klaviyo account that it doesn’t show anything on the screen. I've been experiencing this issue for a few months now. I don't know what changed since I was able to access Klaviyo fine before. I have followed all the instructions to clear my cache, cookies, even to refresh my browser. My browser is updated. I tried using incognito mode as well. Nothing seems to be working. My role is assigned as admin too within the organization. I want to create a ticket, however the issue still there. I can’t even access the support page.  

3
Taylor Tarpley
Community Manager
1 year ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings

What is the best way to export Klaviyo data of our whole account?

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

3
David To
Community Manager
10 months ago
A
Contributor I
Armin77Contributor I
asked in Accounts and Settings

Customer in two different accounts for two shops

Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)

3
alex.hong
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.