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Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 777 Topics
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Ashley I.
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Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
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inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
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inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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777 Topics
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Contributor I
VincenzoGTJContributor I
asked in Analytics and Deliverability
Unable to See Klaviyo Form Submissions Events in Google Analytics / Shopify

Hello,we run a Shopify shop with native integration with Google Analytics. I added the script for tracking Klaviyo events in theme.liquid as follows:<script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'open' || e.detail.type == 'embedOpen') { ga('send', 'event', 'Klaviyo form', 'form_open', e.detail.formId, {nonInteraction: true}); } if (e.detail.type == 'submit') { ga('send', 'event', 'Klaviyo form', 'form_submit', e.detail.formId); } if (e.detail.type == 'close') { ga('send', 'event', 'Klaviyo form', 'form_close', e.detail.formId, , {nonInteraction: true}); }});</script>When I try to test whether the events are coming through via Google Analytics Real time Events, I see nothing coming from Klaviyo.I can’t figure out whether something is blocking the event send. Context: Shopify (non plus)  in theme.liquid: Segment script GTM script  Clarity script Anyone could possibly point out a direction to solve the issue? Thanks

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Contributor I
1 year ago
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Contributor I
zbuttarContributor I
posted in Analytics and Deliverability
New To Klaviyo - repairing sending reputation

hi guys, I’m a new klaviyo user.  I’ve been in business for over 20 years and have used many different email providers.  The last one I used wrecked my domain reputation (per google postmaster) - they had known SMTP issues which they didn’t disclose to their customers.As I transition to this platform I want to make sure I do things in the correct order.To the experienced users:If you were in my situation, how would you proceed? Does anyone know if there’s a way to talk to someone at Klavio about the best approach, or is this the right forum?For now I’m going to upload my contacts.Thank you for reading and responding, happy holidays.

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Contributor I
1 year ago
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Contributor I
Adam BContributor I
asked in Analytics and Deliverability
How Gmail tracks unsubscribes

Does anyone have info on how Gmail or other inbox providers track unsubscribes?More particularly my questions are:Does Gmail track unsubscribes on Klaviyo emails at all? (clicks {% unsubscribe %} inside the email) At what point does it record them as unsubscribes? (I noticed that Klaviyo doesn’t record it until the unsubscribe is confirmed on the unsubscribe page.) Does Gmail record it when someone ticks the unsubscribe option on the Manage Preferences page and unsubscribes that way?

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Contributor I
1 year ago
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Contributor II
Abhishek98Contributor II
asked in Analytics and Deliverability
Error in welcome flow analytics

Hey,We have been some errors in the analytics of our emails. The metrics are different when we are in the flow builder section vs when we go inside the analytics of that particular email.This is making it difficult for us to exactly understand what is the exact open rates for our emails. Our Klaviyo account is integrated with the Shopify store. Also there’s a huge gap in our place order revenue vs our order fulfillment revenue. We are facing these issues from October 2021.  

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Contributor II
1 year ago
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Contributor II
saksmotoContributor II
asked in Analytics and Deliverability
Include subscriber ID to the URL

Hi,Is there a way to include the Subscriber ID to a button that goes to an external site, and then the ID will appear in the URL on the site?Best 

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Contributor II
1 year ago
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Contributor I
SorchaContributor I
asked in Analytics and Deliverability
Mail not sending

Hi All, I’m having an issue with my mails not reaching the recipient. I can see the flow analytics and it shows when a mail is waiting to be sent and if it has been delivered to the recipient. I’ve used my own mail to test this and although Klaviyo analytics is saying the mail has been sent, it has not been received by myself or my colleagues. Any suggestions on how to fix this? Here is the flow below 

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Contributor I
1 year ago
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Problem Solver I
RedPhiveProblem Solver I
asked in Analytics and Deliverability
Custom metric for page views

I'm trying to use the Klaviyo API to add custom metric when a particular page is viewed. I have followed the instructions from the klaviyo post here:https://help.klaviyo.com/hc/en-us/articles/360059075151-How-to-create-a-custom-viewed-page-metricbut the custom metric isn't being counted.The reason we need this is to determine which users have completed checkout for an abandoned cart flow. The default Klaviyo flow won't work with our application because some payments are not done immediately. For example interac e-transfers, our customers will still receive an abandoned cart email after they have successfully checked out.If we can create a metric on users who have or have not visited our Woocomerce "thank you" page we can accurately target them with an abandoned cart flow.We could add a filter to the flow to make sure only those who didn't visit that thank you page in the last few hours would be targeted.There's a section in the tutorial that recommends using a UTM parameter to test the

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Problem Solver I
1 year ago
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Contributor I
MassiContributor I
asked in Analytics and Deliverability
Some questions on dedicated sending domain

Hi all, I have a few questions that I can't find an answer to.1)If I'm working with a customer who has an e-commerce, and I have to send him the dedicated email, I've seen that I have to do things from the DNS, only how should I do it. That is, do I tell the customer that he must let me access the DNS? Or are there other things that can be done2) Once a dedicated email is created, can I add the subdomain, and does it work? i.e. if the email info@store123.com is verified via DNS, can I send emails with info@send.store123.com? or does it not work?3)Klavyio has payment plans, if I have 5 clients do I have to pay for each of my 5 clients the plan, or do I pay only for my account from which I manage 5 clients?Thank you so much for any response ^^ 

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Contributor I
1 year ago
rollout
Contributor II
rolloutContributor II
asked in Analytics and Deliverability
GET /metrics + integration.category equals filter

Hi there! The documentation for GET /metrics explains that it is possible to use the equals filter on the integration.category property. However the following https://a.klaviyo.com/api/metrics/?filter=equals(integration.category,%22API%22)returns an empty data object array. Without the filter I can see that there are 19 metrics whose attributes.integration.category is “API”. Is there an additional criteria which should also be accounted for when filtering for this? Thanks!

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rollout
Contributor II
1 year ago
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Contributor III
BS69Contributor III
asked in Analytics and Deliverability
Shopify data in Klaviyo

Hello,I’m trying to analyse the revenue from Klaviyo. I’m surprised to see a number of Shopify placed orders > number of unique email clics. Does the number of shopify placed order take into account all shopify revenue without filtering on Klaviyo traffic source ? Thanks

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Contributor III
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability
Is there anything Klaviyo can to do help get me off of a couple of blacklists?

I have pretty good email deliverability but I recently did a test and found out that I’m on 2 blacklists out of the 25 listed.  Can Klaviyo help get me removed from those lists? I just didn’t know how to go about doing that.

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Carey Rouse
Active Contributor I
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability
How do I add an alt attribute to an image in one of my campaigns?

I recently used a tool that helps determine deliverability of my emails.  I had a couple of issues that I need to correct in my emails to make them more deliverable.  One of those issues was “We found 1 images without alt attribute in your message body”.  I figured out which image it was and I can find that image in my “images and brand” section under “Content” in Klaviyo.  But I have no way of adding or editing alt attributes.  Can that be done in Klaviyo or do I continue to suffer with lower deliverability scores?  Thanks

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Carey Rouse
Active Contributor I
1 year ago
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Contributor I
birdgirlContributor I
asked in Analytics and Deliverability
Tracking Opt Ins from Advertisers

I’m a little new to both Klaviyo and how to track analytics.  I have an ecommerce website for a small niche and some of my advertising is banner ads on web forums or in digital magazines related to that niche. What I’d like to be able to do is track email opt-ins (not just website visits) to know exactly how many email leads are coming from each advertising source.  I have an entry pop-up (and an exit) to capture both emails and SMS on my website.  Is there a way that I can somehow set up Klaviyo to allow me to see how many email opt-ins are coming from each source?  Thanks for any suggestions!

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Contributor I
1 year ago
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Contributor I
YaelHContributor I
asked in Analytics and Deliverability
Abandoned Cart Flow | Custom Site

Hi, I would love to see if anyone has experience with this please. We are using Klaviyo with a custom built site, so we’ve been using custom metrics in order to sync the flows. The only flow we cannot get to work properly is the Abandoned Cart Flow. We’ve followed Klaviyo’s instructions, but the emails in the flow are not being triggered to send.  Any suggestions? 

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Contributor I
1 year ago
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Contributor I
peterialshopContributor I
asked in Analytics and Deliverability
Installing Add To Cart Code

Hi! I am having trouble trying to integrate the added to cart snippet into my code. It is a metric that tracks when people add to cart. I am currently following the tutorial that Klaviyo suggested: https://help.klaviyo.com/hc/en-us/articles/115001396711#create-the--added-to-cart--event2Here are some screenshots: 

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Contributor I
1 year ago
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Problem Solver II
wernstromProblem Solver II
posted in Analytics and Deliverability
Overview dashboard - export to PDF problem/general issues

So it’s nice that we have this feature now, but there’s some stuff missing that would make it much more usable:I noticed that if you sort results in a card by say, revenue... the sorting does not “stick” when you export, which renders the whole thing a bit useless  Being able to resize the cards so you can read the text better (like the hubspot dashboards) would be amazingThanks!

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Problem Solver II
1 year ago
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Contributor I
siennaspekeContributor I
asked in Analytics and Deliverability
Confirm your subscription email

Hi there, I would really appreciate someone’s help :) Is a confirm your subscription email necessary because I find a lot of people are dropping off at this step because they don’t realise / can’t be bothered to go to their inbox and confirm their subscription. Is it possible instead to add a tick box to the form on my website to say that they agree to receive marketing material. If the Confirm your subscription email is not a legal necessary requirement then please could someone outline the instructions on the steps I would need to take to disable it? Thanks so much, Sienna

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Contributor I
1 year ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Analytics and Deliverability
How to see number of emails affected by Spam Filter

Analytics for campaign performance show a number for profiled who actively mark an email as spam. However as email boxes can filter emails they consider to be spam is there a way to measure how many are affected by such a filter? If so then we could modify subject line and/or A/B test. Thanks

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Problem Solver III
1 year ago
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Contributor I
M. SohaibContributor I
asked in Analytics and Deliverability
Custom Viewed Page

Hi !  Can we check on which post did user visit in selected time frame by installing Custom Viewed Page Metric.. Or just Viewed Page metric used for tracking that which page did user visit.?

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Contributor I
1 year ago
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Contributor II
AlmaMedinaaaContributor II
asked in Analytics and Deliverability
How to download "Link Activity" report?

Hi!I’d like to run reports over the links I send in my campaigns. Is there any way I can download the “Link Activity” for multiple campaigns over “xxx” amount of time? Or is this only shown by a single campaign?  Thanks!

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Contributor II
1 year ago
A
Contributor I
AdvesacomunityContributor I
asked in Analytics and Deliverability
Get unlimited data from event by time-line API with Python

Hi all, I'm having trouble getting raw data from Klaviyo through the Python API. Data is limited to 100 rows. How can I get more than 100 rows in the result? My script:url = "https://a.klaviyo.com/api/v1/metrics/timeline?since=2022-01-01?count=100&sort=asc&api_key=****"headers = {"accept": "application/json"}response = requests.get(url, headers=headers).json() Please help!

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Contributor I
1 year ago
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Contributor I
itsbecContributor I
asked in Analytics and Deliverability
Why are my Deliverability + Open Rates way down on Today's Campaigns?

Hello!We send a a Friday campaign weekly to a few of our segments; open rates are pretty consistent. Successful Deliveries is usually in the 99.xx% range. Today  deliverability dropped to ~95.% for each of our campaigns and our open rates and placed order rates are approximately half what they usually are.  I’ve double checked and the segmentation is correct.  I’m including screenshots; the first campaign in each screen shot is today’s campaign so you can benchmark it against the previous’ weeks’ campaigns. Open to ideas and suggestion, please-- particularly as Klaviyo staff are off for Veteran’s Day. 

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Contributor I
2 years ago
I
Contributor I
IoanaContributor I
asked in Analytics and Deliverability
Klaviyo Email Requiring 'Display Image' in Email to Customers

Hello, We have this popup from customers where the images aren’t showing. Unsure how to fix it. Is there anything I’m missing or is this a security feature on Gmail? 

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Contributor I
2 years ago
I
Contributor I
ItamarContributor I
asked in Analytics and Deliverability
Can I upgrade my plan to increase sending around Cyber Weekend then downgrade the next month?

Hi, November is coming and we are planning on sending a big bunch of emails, ideally X2.5 than our current limit number. Is it possible to upgrade a plan for a month only and then downgrade it a little the next month? 

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Contributor I
2 years ago
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Contributor I
jmj919Contributor I
asked in Analytics and Deliverability
Export individual level data for email campaigns

I am looking to export the indiviudal or line level data for each of our email campaigns. For example - i would like to know how each indivudal receipeint engaged with the email the received. I have only been able to find aggregate level data at the campagin level - this is not what i want.  

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Contributor I
2 years ago
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