Analytics and Deliverability
Find answers to your analytics and deliverability questions here.
- 529 Topics
- 1,543 Replies
Hi, I am looking at generating a report to see how long a customer takes to make a buying decision. I wanted to know if this was possible. in order words measuring the time from when a customer first visits our website to when they place an order. This would be typically measured in days.
Hi there--a few times now a campaign I’ve sent has shown up as two separate campaigns in GA with slightly different names (e.g. “black+tort+bis+— miklos+&+porgy” and “black tort bis — miklos & porgy”. These aren’t AB tests so I have no idea why this is happening. Not a huge deal but makes reporting a little more tedious. Any ideas? Thanks!!
Hello everyone,I'm currently using multiple accounts under the same email address because my team manages several e-commerce stores. However, since it's not possible to set up more than one dedicated sending domain, I'm wondering if I can use the same sending domain for all the other accounts and just change the "from" address.For example, if I set up the dedicated sending domain email@example.com, I can use it for all the other shops we have. This address will be used to send newsletters for each shop, but I want to display the email address that belongs to a specific online shop.My question is: can I just change the "from" address to the email that belongs to that specific online shop?Does it affect the main address of this specific shop?
I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?
Hey guys, So this might be a little lengthy, but hopefully not too confusing. We’re looking to migrate over to Klaviyo from Keap with our WooCommerce store. However, we are looking to switch ecommerce platforms to Shopify in mid-september. The reason we want to move over to Klaviyo before migrating to Shopify is to give us chance to warm up the new Klaviyo account for when the Shopify store goes live as we will have flows ready to be implemented straight away. And correct me if I’m wrong, but I can’t have a WooCommerce and Shopify integration on one account at the same time, so we’d have to wait before building out the Shopify flow wireframes in Klaviyo whilst on WooCommerce, as we don’t want to build out flows for WooCommerce before having to completely start from scratch when moving to Shopify. Is it possible to warm up the domain by just sending highly clickable emails to the most active subscribers from the data on Keap? Do you see any issues with this or anything that you would d
Hi There,Customers think we’re tracking them to serve ads which we’re not. But it doesn’t matter because if they think we are, then from their point of view, we are.Attached is a screenshot from a customer who asked to be unsubscribed in disgust - and this isn’t the first time it’s come up since migrating.We aren’t serving ads to people so is there a way to have links that don’t ping tracking services, even if that reduces some of Klaviyo’s features?Any help would be much appreciated.Cheers, Ben
Hi everyone,I’m just wondering what sort of AB tests you’d recommend or personally use when testing email designs and formats to increase order rates.Our orders are generally around $200-400 and something that you would only buy maybe once a year or so rather than something to regularly stock up on. Our click rates and open rates are really high, but I’m wondering how we can improve the order rates. I know it depends on a lot like product pages etc, but where have you seen changes?I’m changing the CTA, button placement, more targeted offers according to segment and that’s definitely boosted the click rates, but they’re still not converting very well.Would love to hear all your thoughts and suggestions.Cheers
Hello,I’m selling products via Klaviyo campaigns but also via social media.If a person gets a sales e-mail from me, but buys the product later by clicking a social media advert (or just via my website), does Klaviyo then mark it as “placed order” in the campaign details?Or does Klaviyo show only those as “placed orders” that have been done directly by clicking the e-mail?Thank you!
Hello everyone,I'm seeking help with a puzzling issue regarding the order data. We are in the automotive industry, manufacturing car lights, and our return rate is relatively low. (This is the attributed revenue side of things)In Klaviyo, we're seeing a significantly higher number of fulfilled orders ($64,000) than placed orders ($38,000). I'm aware that an order can have multiple fulfillments if it contains multiple items shipped at different times, but this discrepancy seems too large to be explained solely by that. Here are some factors:Our product does not generally involve multiple shipments per order. Returns are relatively low, so it's unlikely that re-fulfillments are significantly inflating the count. I'm unsure if there might be an issue with how our eCommerce platform and Klaviyo are syncing data.I've tried analyzing the order and fulfillment data but haven't identified a clear pattern or explanation for the discrepancy.Has anyone experienced a similar issue or have insight
Recently read through the email warming up guide, but still uncertain on what I should do. I have a very new domain I purchased less than a month ago, and just got my google workspace setup yesterday for gmail. Am I clear to start having Klaviyo send out welcome emails for me through my domain, or should I wait? I definitely don’t want to damage my email strength (not sure exactly how it works). New business and will not have insane email volume.
If you see, in the last 30 days, 180 people have submitted the form and the contacts are added to this list called “[CT] canvas newsletter”But if you see the welcome flow, in the last 30 days, close to 800 people have entered our welcome flow which is getting triggered from the same list called “[CT] canvas newsletter”.Would appreciate some explanation on this.Thank you!
I have a huge discrepancy, between Universal Analytics - G4 and Klaviyo. I have read all the posts related to this in the community, but I can't find any where this huge discrepancy is presented. I understand that Klaivyo and Google Analytics have different attribution models, I also understand that Klaviyo in its total revenue, does not take canceled or refunded orders. I have the UTM activated so that they do tracking, and still it is nothing like that. In my Klaviyo Dashboard, for example, it says that we have sold: 16,754,547 CLP only in FLOWS, while in G4 it says that we have only sold 704,000 CLP of FLOWS. Yesterday I spoke with Klaviyo's support because the difference is too abysmal and they told me “yes this is because the different attribution models”.I have several questions regarding this:1) If Klaviyo is actually selling more than 30% of the total revenue in my particular case (counting canceled orders and refunded orders), and in google analytics it tells me that Klaviyo i
We offer a subscription service and use Recharge as our subscription platform. This presents a problem when it comes to revenue attribution in Klaviyo. Whenever a subscription order is created in Recharge/Shopify, if that subscriber opened or clicked an email from us within the attribution window, Klaviyo counts it as revenue attributed to that email. This skews all of our reporting very significantly, and it makes it nearly impossible to see how our campaigns and flows are actually performing from a revenue standpoint.Klaviyo tells me that excluding Recharge customers from Klaviyo’s analytics is a commonly requested feature, but that there is not currently a way to do this outside of creating custom reports that exclude Recharge customers. Unfortunately this would be more of a workaround than a solution, and would require a lot of manual upkeep.Is anyone else experiencing this issue, and if so, have you found a way to overcome it?
Hi guys, We’ve setup a dedicated click tracking with Klaviyo and need to set up the SSL too to avoid any insecure links etc. As explained here https://help.klaviyo.com/hc/en-us/articles/360052205052-How-to-set-up-SSL-for-dedicated-click-tracking . But we don’t use any of that like Cloudflare etc., we’re on Shopify Plus and I believe using their SSL for our domain. DNS records are managed directly at GoDaddy. Can anybody please advise how we should set up this SSL? Thanks!
Hi there--this is a weird one but for several months now, my own profile keeps getting unsubscribed and I have no idea how this is happening as I’m not doing it. Has this happened to anyone else? I am less worried about me and more concerned if there is any chance this could happen to customers. Thanks!!
We went through the process of installing CNAME records for purposes of Dedicated Click Tracking, and everything worked in setting up a dedicated subdomain for our links. Then, we encountered some issues with the SSL piece, to make that subdomain secure. Our DNS provider (Namecheap) said they’re unable to help because Klaviyo’s instructions to set up a Dedicated Click Tracking subdomain guide you to direct that subdomain to “Sendgrid” -- because of that, they claim they’re unable to install an SSL certificate, and we’d have to take it up with Sendgrid… But that seems wrong. I see a lot of other posts from people struggling with the SSL component of Dedicated Click Tracking. Is there anyone who’s had success in setting this up, and can provide any guidance / tips here? For reference, our site is on Shopify (so our main .com domain has its SSL certificate automatically, by way of being linked to Shopify), and our DNS provider is Namecheap.
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