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Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 763 Topics
  • 2,307 Replies
Ashley I.
Rank
Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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763 Topics
Z
Problem Solver I
ZenfulLifeProblem Solver I
asked in Analytics and Deliverability
Having Deliverability Issue

Hi!!!We are very new to this platform and have not yet sent any emails. However when we were sending the test of our first campaign all of them have been going to the spam folder.  We contacted google to activate our DNS and then we tried to send one email to a very small list (basically us) ad again all went to the spam folder. Contacted google again and they checked and said our domain is in some kind of black list. Does anyone know what to do? or has anyone experience this in the past? Thank you all so much in advance for your guidance. 

3
kaila.lawrence
Community Manager
1 month ago
W
Contributor I
WietseContributor I
asked in Analytics and Deliverability
Klaviyo blacklisted shared domain (149.72.90.89)

Our customers are not getting emails in their normal inbox anymore, it goes to spam on nearly all gmail addresses,This would be the blacklisted ip 149.72.90.89, it is blacklisted on s5h.net. Anything we can do about that?

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kaila.lawrence
Community Manager
1 month ago
R
rodolpheNew Member
asked in Analytics and Deliverability
Email size and image size - What are

Hi everyone,  I would like ton understand how is the email size calculated and image size affects deliverability. For some email, the email size on Klaviyo is under 80KB, however some images in the email are more than 1MB.How is that possible ? How is the email size calculated ? Are images compressed when sent ?Do heavy images influence on deliverability and can the email size given given by Klaviyo be trusted ?   

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ArpitBanjara
Principal User I
1 month ago
M
Contributor III
MZeebContributor III
asked in Analytics and Deliverability
Adding Klaviyo KPI's to a Looker Dashboard

I am hoping to bring over a few KPI’s from Klaviyo into a Looker dashboard my team is using (mainly Open rate, CTR, Unsubscribe rate).Is there a way to have an automated daily or weekly sync of Klaviyo data with a google sheet that can then be a data source in Looker studio? Or any others ways people have found to bring Klaviyo data to Looker?

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M
Problem Solver III
1 month ago
Nermine
Partner
NerminePartner
asked in Analytics and Deliverability
Marked email as spam recorded many times on many Yahoo profile.

Hi Everyone,I'm encountering a concerning issue with one of my client's accounts. Specifically, Yahoo profiles are repeatedly marking emails as spam, which has caused the deliverability score to drop significantly from 80% to 68% in just a few days.Has anyone else experienced this behavior? Any advice on how to address this issue would be greatly appreciated.Thanks in advance for your help! 

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kaila.lawrence
Community Manager
1 month ago
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Active Contributor III
GV123
asked in Analytics and Deliverability
How to discover my best customers?

I'm looking to identify our best customers and understand their common traits. Here's what I have in mind, and I'd appreciate any step-by-step guidance: Data Source: Should I use BigCommerce, Klaviyo, or both to find this information? How do the data points from each platform complement each other? Metrics to Focus On: Order Frequency: How often are these customers making purchases? Number of Orders: What’s the total number of orders placed? Lifetime Value: What is their total spend? Steps to Identify Top Customers: In BigCommerce: What reports or tools should I use? In Klaviyo: How do I segment these customers based on the above metrics? Analyzing Common Traits: Once identified, what methods or tools can I use to analyze these customers' behaviors, preferences, or demographics/psychographics within Klaviyo? Actionable Insights: How can I use this information to create targeted campaigns and strategies to attract and retain more customers like them? Any detailed steps, strat

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G
Active Contributor III
1 month ago
T
Contributor IV
topgummyContributor IV
asked in Analytics and Deliverability
How to track daily Klaviyo attributed revenue?

I want to see what my total daily email revenue is from both campaigns and flows. Previously I used a Conversion Summary dashboard that worked absolutely great. But from a few weeks ago, the revenue figure is rounded up to the nearest pound. Gone through all the settings and can’t seem to change it back. If it’s not possible to change it, what is an alternate way to track my total daily Klaviyo attributed revenue, also broken down into campaigns and flows?Thanks

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kaila.lawrence
Community Manager
1 month ago
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Contributor I
slienekeContributor I
asked in Analytics and Deliverability
Changing URL - need advice

Hello - a client I work with is rebranding and changing their primary URL. What do I need to do in Klaviyo to make sure the change does not affect our deliverability? I’d like to avoid any “re-warming” because we already have a 3 year sending history. 

1
chloe.strange
Community Manager
1 month ago
J
Contributor I
jemjemContributor I
asked in Analytics and Deliverability
Nested order breakdown no longer available in 'Placed order rate' section?

Hi,At some point in the last month, when in the campaign overview, the Placed Order breakdowns that were available when clicking the number of recipients who converted from a campaign are no longer there.There It used to be a list of nested profiles where you could expand each to see information on what they ordered, their cart total etc, now, all it shows is a list of profiles who converted, and I have to click and open each profile and check their activity log now for this info.Is there some way to get these easily accessible breakdowns back? The ability to get the quick overview was so useful!Thank you  

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kaila.lawrence
Community Manager
1 month ago
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Contributor I
Lucie M.Contributor I
asked in Analytics and Deliverability
Setting up a Branded Sending Domain with WIX

Hi, I'm trying to set up a branded sending domain and I need to add/update my DNS records.I purchased my domain through WIX. I've managed to add the TXT and I've added the first NS record to the CNAME records but it's not letting me add more.Is that the correct place to add these records and do I have to add them all or is one enough??Thank you so much!!!!  

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T
Contributor IV
1 month ago
O
Contributor II
Orenuga OlusesiContributor II
posted in Analytics and Deliverability
Challenges with Identifying Unengaged Subscribers Due to iOS Privacy and Bot Clicks

I'm working on suppressing unengaged subscribers but am finding it challenging to accurately identify them due to iOS privacy updates and bot clicks. Traditional metrics like open rates aren't reliable anymore. Has anyone found effective strategies or alternative metrics to better determine true engagement?

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SwannyVT
Problem Solver I
1 month ago
D
Contributor I
DodliContributor I
posted in Analytics and Deliverability
Customer base - conversion

Is there any place on Klaviyo from where I can get a detailed insight into the customer base - who have converted in the last 1 year through campaigns and flows that went out through Klaviyo. Right now, I can see which campaigns and flows have performed well and added to ROI but how to view which customers (names and email ids) have contributed to the ROI. 

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kaila.lawrence
Community Manager
1 month ago
T
Contributor IV
topgummyContributor IV
asked in Analytics and Deliverability
Conversion amount shown rounded up - how to change back?

In the Dashboards area, I use an Overview Dashboard to keep track of the conversions of flows and campaigns over the month. It seems that overnight it has been updated to round up the sale number to the nearest pound. This is really annoying and no longer gives an accurate Klaviyo attributed conversion. Is there a way to change this back? 

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T
Contributor IV
2 months ago
B
Partner
Baptiste HPartner
asked in Analytics and Deliverability
Don't receive emails when subscribing to newsletters from e-commerces using Klaviyo

Hello,In fact, I usually subscribe daily to a lot of e-commerce brand newsletters- for my agency prospecting to see if a brand is leveraging its email marketing- also to find inspiration by having a swipe file of lots of good newsletters.My problem was that after a while I noticed that I wasn't receiving any emails from certain e-commerce brands that use Klaviyo.(Even brands that I know have welcome emails after pop-up registration).My hypothesis is that the Klaviyo servers- are blocking the email addresses I sign up with- or maybe blocking the IP address from which the actions were taken... thinking it's list bombing or some other malicious act, such as bots subscribing to lots of newslettersThe problem is that I manually subscribe to newsletters, maybe 15-20 a day, so it's not a lot.I'd like to know if anyone has encountered this situation by subscribing to several Klaviyo newsletters fairly quickly.And also if you know if Klaviyo (or the servers) would detect this and block the emai

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B
Partner
2 months ago
L
Active Contributor II
LaurentActive Contributor II
asked in Analytics and Deliverability
Syncing Metrics infos to Shopify or Excel

Hi,My final objective :I would like to implement a cashback system on my Shopify website. Referrer would win 5% of what their referees are spending on the websiteThe tools I am using : Loyoly : A referral app for my Shopify KlaviyoLoyoly is sending to Klaviyo a metric with the email of every succesful referees. I would like to create a database somewhere (in Sheet or maybe directly in shopify), where I could see all the referrers and their referees. So I’m looking for a way to extract the infos in this metrics.Then (but I guess it won’t depend of Klaviyo), everytime a referee would make a purchase, I’ll look in that database to identify the referrer and credit his account. Do you know how can i do it ?Thanks a lot,Laurent 

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L
Active Contributor II
2 months ago
T
Contributor I
ThePublisherContributor I
asked in Analytics and Deliverability
Advanced Reporting - Customers within 7 Days of Subscription

Hello everyone,I am looking for a way to track how many of my contacts made a purchase within the first 7 (or X) days after subscribing.Is there any way to do it, such as cross-referencing data, using pivots or spreadsheets?Thanks

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B
Contributor I
2 months ago
J
Problem Solver I
JennaMcNaProblem Solver I
asked in Analytics and Deliverability
Email set to send to a segment of 441 subscribers and only sent to one

Hi, I spent last week scheduling a load of campaigns to go to various segments.  The first one sent fine, however the second one to a different segment has only sent to one person out of 441.  It was set to send to a segment and ignore ‘not subscribed profiles’ but I do know that they are subscribed.I have smart sending turned off, as I am launching products and want everyone to be getting the emails I send this month, but they need to be targeted differently, hence the segments.Can anyone shed any light on what may have happened?  or it is just that they are still sending and Klaviyo hasnt yet updated?  it’s been 4 hours.Could it be that a lot of these subscribers accidentally went into a welcome flow a while back and the filters in that may be preventing them from receiving other emails? Thanks for any input. 

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bluesnapper
Partner
2 months ago
N
Contributor I
nananoerlundrContributor I
asked in Analytics and Deliverability
Analyzing subscriber lifetime

Hi thereWe are very curious about how long the average time is for a subscriber to stay on our newsletter list. That is - how long is the average time between a subscription is made, and a contact then unsubscribes (or is being unsubscribed through inactivity) in average.I know some unsubscribes/blocks will occur due to e.g. hard bounces. Those we do not want to consider.But is there some way to create a segments that looks at a “profile created date” and puts it relative to an “unsubscribe date”? We have an assumption that the avg. subscription lifetime is declining, but we are unsure of how to measure this. Looking forward to any input on this :-) Thankd in advance, 

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retention
Partner - Platinum
2 months ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Analytics and Deliverability
Why are there so many .codisto.com domains in my non-engaged segment?

Dear Klaviyo Fam.I've started to segment our non-engaged subscribers. Then, I discovered a significant number of recipients from the same domain (bounce-c4069-pebghc@mail.codisto.com) who received our emails but showed no engagement. I have a few questions related to this: Can anyone confirm the origin of this domain? My assumption is that it might be a disposable email from Amazon, but I would appreciate any insights or information you might have. Considering the lack of engagement, would it be advisable to exclude these individuals from our future campaigns? I'm seeking recommendations on whether it's best to focus our efforts on more receptive audiences. Lastly, I'm curious to know if these non-engaged recipients will have any impact on our overall sending reputation. Even they received our emails?     Thank you all for your assistance and input.Best regards, Mae

2
M
Contributor I
2 months ago
Send-That-Email
Contributor I
Send-That-EmailContributor I
asked in Analytics and Deliverability
Can Klaviyo track email opens in dark mode?

Does Klaviyo have a way to track if recipients open emails in dark mode?Otherwise, what solutions have you found works best?

1
ArpitBanjara
Principal User I
2 months ago
D
Contributor I
Dante_antidoteContributor I
asked in Analytics and Deliverability
Klaviyo Partner growth review report

We’re using the Growth review tool (reports) but we can’t seem to receive the reports that should be sent via email. We tried using the old and new Klaviyo Partner Dashboard for this.I sent out an inquiry to the email partners@kalviyo.com last July 9th but haven’t gotten a response yet.Is there another way to download the Growth Review report?Thanks,Dante

4
D
Contributor I
2 months ago
J
Contributor I
jforstotContributor I
asked in Analytics and Deliverability
Click tracking on organization.url

Should we see click tracking/link activity off of the engagement with {{organization.url}}?We currently are not and would like to be seeing that visibility.

3
M
Partner
2 months ago
V
Contributor I
vikimizContributor I
asked in Analytics and Deliverability
emails to clients throgh klaviyo

Hey , Is there any way that i can see history of emails to clients through Klaviyo on shopify ?there must be a way that i can see my email history with a client in shopify too,,, I would appriciate any assistance 

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AlexandraPalau
Partner - Silver
2 months ago
Y
Contributor I
yousefContributor I
asked in Analytics and Deliverability
SMTP sending domain

Hi Klaviyo team We’re setting up a DNS to use Klaviyo however our technical team has responded with the below information:As per IS policy of our company, we cannot go with send grid option. To support you in this situation the best we can do is to whitelist your domain for 2 weeks to send the emails in the meanwhile contact with tool owner/domain owner to fix DMARC issue. Kindly share the domain which you want to use to send email. We need your help to proceed with fixing the issue. Thanks,Yousef 

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brettjhonson
Contributor II
2 months ago
S
Problem Solver I
starfox221Problem Solver I
asked in Analytics and Deliverability
GA4 Tracking Issues

Within the last few months, GA has been grabbing campaign names in a weird mannerFor example, our campaign name in Klaviyo is: 4th of July Sale_2024_Email #1In GA4 it’s coming across as 4th$2520of$2520July$2520Sale_2024_Email$2520#1It looks like the underscores are the issue here. Should we not be using those? It is causing campaigns to not merge correctly in GA4 and I was wondering if that there is something with our UTM parameters that may be the culprit?

1
DavidV
Partner - Platinum
2 months ago
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