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10814 Topics
L
Contributor I
lucialaudatoContributor I
posted in Sign-up Forms
What signup form type should I use that will only show on one URL?

Hi there,We want to add a sign-up form to exclusive gated content. This will sit on a blog page where customers will be prompted to sign up to receive additional content. The form will have to be simple and capture their email address and first name, together with their consent to receive email marketing (the scope is also to get more leads). Which form type shall I pick?

1621
Taylor Tarpley
Community Manager
1 year ago
W
Contributor I
wolfieContributor I
posted in Accounts and Settings
What do I do if another website posts my newsletter as their own?

A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/  

231
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
RoconeContributor I
asked in Campaigns and Flows
Abandoned cart flow isn't sending enough emails

Hello,Here is the set up of my abandoned cart flow :Trigger : When someone Checkout StartedFlow filters : Placed order 0 times since starting this flowAND has not been in flow in the last 2 daysHere is the problem : The number of abandonned checkout I see on my shopify analytics (reached checkout - session converted) is way bigger than the number of mails sent by my abandoned cart flow.Does anyone have on idea of how to fix this ?Thank you very much 

651
In the Inbox
Partner - Platinum
1 year ago
D
Contributor I
David P.Contributor I
asked in Analytics and Deliverability
Email is showing up as Opened but not received in inbox

I sent out a campaing for my client. Klaviyo is showing that some of these contacts have opened the email but my client says it never landed in their inbox nor in spam. Why does this happen ?Opens appears immediately after the reception of the email. Does anyone know what can cause this?I have to resend the email manually so that he receives it wellThanks for your help !

2011
David To
Klaviyo Employee
1 year ago
C
Contributor I
CindyContributor I
asked in Campaigns and Flows
Why is My Browse abandonment message sending 5 times in a row?

*EDIT* Browse abandonment email sent 5 times in a row I have been trying to test out this flow before it goes live using my personal email and I viewed 5 items on my store. When the time comes, I received 5 emails in a row, each with a different product that I viewed. I have tried applying “Has not been in flow in the last X days” and “Received email zero times in the last X days where subject equals Y” but it’s still not working.  How can I solve this problem and make sure that only one email is sent out to my customer even though my customer would most probably view more than one product at a time? Here’s my trigger and flow filter for your reference.   

5083
stephen.trumble
Community Manager
1 year ago
M
Contributor I
Matt.42Contributor I
asked in Integrations and Reviews
Can someone help me understand how i can integrate Klaviyo with Squarespace?

A client of mine has his whole e-commerce operation set up on Squarespace. I would like to keep the website on that platform, but would like to transfer all email marketing activities onto KLAVIYO. Its not just a matter of exporting the subscribers list however as i would also need to be able to access behavioural data & activities to be able to create email content such as abandoned cart recovery flows. Can anyone help point me in the right direction please?

8533
A
Contributor II
1 year ago
M
Contributor I
mrmeeseeksContributor I
asked in Integrations and Reviews
Couldn't make signup forms work after successful Woo integration & js snippet

Hey everyone,first of all, let me thank anyone who could help me with this issue. After several attemps, i was able to install the official Woo Klaviyo plugin. Everything seems to be working fine, the activity feed looked okay, however when trying to embed a form, i keep getting an error message “Unable to detect that sign-up forms are successfully installed on your site.” This is honestly, weird, because everything seems to be working fine. Therefore, i have decided to manually add a new tag with the Klaviyo snippet, however, athough the tag is still firing on all pages, i couldn’t make the form embed work.Could anyone help me here?Thank you very much!Peter  

504
Brian Turcotte
1 year ago
V
Contributor I
VilhelmContributor I
asked in Email Templates and Coupons
Why is the bold button adding a space and font size adjusting line height in template editor?

I’m fed up with the text editor. I sent an email to over 30,000 people this morning and everything looked screwed up!  When designing everything looked good on preview and test emails sent. I even checked display on different browsers. I found the issue. It was a bug with Klaviyo. None of the buttons work properly! When i press the “Bold” button it adds a space to the text.  When I press the “Italic” button it deletes a space.When I change the text size… it adds line height!What is going on with this? Video Of Bug!

1031
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
rak-nycContributor I
asked in Integrations and Reviews
Mobile app for push

Hi everyone, We’d like to start testing push alerts. The only documentation I can find on Klaviyo states simply: Our beta is open to all Klaviyo customers with an iOS or Android application + also You must have your own native mobile iOS app. But how does a company actually get such an app?  Is this a custom development project? If so - is there a list of good partners who can do this anywhere? Or, are there existing third-party solutions for such an app? If so, how can we find? thank you all!  

2175
D
Contributor I
1 year ago
stephanieavocado
Contributor I
stephanieavocadoContributor I
posted in Email Templates and Coupons
What is the best way to create a high resolution gif?

Hi everyone I’m curious, what are some tips or best practices for creating high res gifs?I have created a few, and the final artwork is of potato quality. However, I see other brands put out some nice crispy clean gifs in email and can’t figure out how to replicate the quality. To anyone putting out high res gifs in email, what are your secrets?? 

83756
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AneeshContributor I
asked in Sign-up Forms
How to link my custom form back to a klaviyo list?

I don't want to use klaviyo templates as i already have a newsletter section in my website.  I just want to link that form to klaviyo so that it submits mails to klaviyo without reload

6994
Taylor Tarpley
Community Manager
1 year ago
Grego
Contributor III
GregoContributor III
asked in Sign-up Forms
AB testing my popup but I would like to make sure about something

I am testing the subscriber pop up for five seconds and 10 seconds. And I just realize that previously, I had not selected the option where it would not show existing subscribers. So in the green highlighted box, I chose to exclude showing it to people who are already in the main list. Is this correct? Finally is the rest of the set up of the pop up looking, correct?  

893
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SteveChaContributor I
asked in Campaigns and Flows
PDF/Image Archive of Campaign

Hello, I would like to create a company archive of our previous campaigns by turning them into PDF files or even an image.I’ve tried to download the emails as a PDF but Gmail inserts a bunch of blank pages and gaps that make it a pain to reformat properly.Is there a better way to preserve a campaign? Is there a way to prevent the format changes?Thanks!

8944
S
Contributor I
1 year ago
A
Anonymous
asked in Campaigns and Flows
Can I send a different email based on the A/B test email the customer received?

I am creating a post purchase email flow and I am A/B Testing the discount code we offer. Let’s say we’re offering 10% and 15% discount. Is there a way I can build the flow such that recipients get a specific email depending on which discount they had been offered?  Thanks!!

3263
stephen.trumble
Community Manager
1 year ago
S
Contributor I
sharinaContributor I
asked in Campaigns and Flows
Can I save a campaign design as a pdf for clients to approve?

I’m a designer working on a campaign design for a client. I can send them test emails but would like to export the campaign as a pdf to send them directly so I know exactly what they are reviewing (to make sure they’re seeing the correct fonts etc.) Is there a way to export campaigns as a pdf? Ideally with links that work. I don’t want to export a test email from my personal inbox as it changes the design when I try to. 

43105
stephen.trumble
Community Manager
1 year ago
T
Contributor I
TannerContributor I
asked in Email Templates and Coupons
How do you adjust the spacing between bullet points?

I tried adjusting the line spacing, but that only works with single line bullets. Otherwise I keep ending up with bullet points that are either way too far apart or smashed together.

6401
Taylor Tarpley
Community Manager
1 year ago
Y
Contributor I
Yitries2workContributor I
asked in Campaigns and Flows
All my flows stop coverting, please help

Hello everybodySince 6.16 all my flows stop converting, (well in 6.18 my flows has a small amount of conversion), but the conversion stop after 6.18. Nomally my flows drives me $$$$$ of dollars per month. I can see under the analytics that all of my flows are sending as usual. But somehow they just stop converting. I noticed that my account billing section says that i reached the “profile limit”. Other than this everything else works fine. Can anybody help me?

371
KatherineB
Partner - Platinum
1 year ago
P
Contributor I
Peter_SpringerContributor I
posted in Integrations and Reviews
Shopware 6.5 integration

When do you expect to have an updated version of your Klavio plugin for Shopware 6.5 ready? 

571
Brian Turcotte
1 year ago
J
Contributor I
Jule0177Contributor I
asked in Accounts and Settings
Unsure of where exported emails end up

Hei, i want to export all Emails from one List - i found where to do it, its says its exporting - but i can´t find it. There isn´t opening an Excel List or something alike. Please help :-)

921
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
TSRCRContributor I
asked in SMS
Can you have 'determine recipients on send time' for SMS?

Wondering if I schedule an SMS ahead of time if it’ll not include new profiles who sign up to my segments/lists, because i can’t see the ‘Determine Recipients on send time’ function for SMS. I can only see it for sending emails.

1051
David To
Klaviyo Employee
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows
Conditional Split for Post Purchase New vs Returning

Hi Klaviyo Community, I'm busy building a post-purchase flow that has one conditional split to differentiate between new and repeat customers (see image 1) and a 2nd conditional split for returning customers, depending on which collection they have just purchased from Tents or Accessories (see image 2 - as this will determine what incentive is offered in the email). Does the conditional split in image 2 look correct or is there a better way to do it?  Thanks,Rox 

3362
smileyrox
Problem Solver I
1 year ago
Grego
Contributor III
GregoContributor III
asked in Campaigns and Flows
Abandon cart flow filters

Hi, i'd like to explain a bit about our updated abandoned cart flowWe used to literally have only one stream down the flow of three emails. And it was very simple. HOWEVER, we wanted to separate the abandoned court flow by new and old customers or new buyers and returning buyersThe goal for this flow was to provide the returning buyers with an 8% coupon code throughout the flow. But if they are new, we would give them email two and three with a 10 and 12% discount as seen in the picture. (both new and returning get the first email of 8%)I would like to know if I have set up the flow correctly.  These are my current questions:1.  Are my flow filters correct? Or should I add any other flow filters?  I want to capture more people in this flow, just in case we are missing them2.  Are time Delays, correct?3.  For my conditional split, I set it as "has placed a zero order over all time"  And in the No split, those are the ones that I'm assuming are going to be my old returning customers or p

9536
E
Problem Solver I
1 year ago
G
Contributor I
gokellylewisContributor I
asked in Campaigns and Flows
Tag customers when they click a specific link

Hi, I’m running a big launch with lots of emails going out this week. I want to give customers the chance to opt-out of getting emails during this launch if they’re not interested in the offer at this time, but still stay on our list. Hoping this will help prevent unsubscribes. In Convertkit this was simple. I have a page on my website called “Opt-out” and I would just hyper-link that page within the email, ie. “opt-out to snooze this launch but stay on our list.” And then I’d set a rule that anyone who clicked that link would be in a different segment “opt-out launch” not be emailed in this campaign. But I can’t find a way to do that here in Klayvio. Anyone have an idea? Thanks in advance for the help! 

8611
ebusiness pros
Partner - Silver
1 year ago
K
Contributor I
Kristina VContributor I
asked in Campaigns and Flows
Link for the re-buy email doesn't work

Hi there, The link for sending the customers to the cart on the website doesn’t work. When I have build the email campaign it was working, but not anymore.Anyways, I made a Re-buy flow and on the email I have written “Hi {{ first_name|title|default:'there' }},Thanks for your previous order from XXX! It has now been a few weeks, and we hope you are happy with your purchase.Listed below are some of our most popular products to inspire you.{% with event.extra.line_items as items %} We've also prepared a cart for you so if you're ready to repeat your last order, click here to head directly to checkout. {% endwith %} But the “click here” link doesn’t work anymore.. The URL on the link is {{ organization.url }}/cart/{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }} I want the “Click here” to be linking to the cart, so the customers can directly checkout with the same products that they have ordered before.  Can you please help by fixing this? Thank you! Best regards,Kristina 

1664
V
Contributor I
1 year ago
C
Contributor I
Carlla de MouraContributor I
asked in Email Templates and Coupons
Apple mail alignment issues

Hello,The nav bar gets centered only in apple mail mobile.Also, there’s a 2 column block where one of them gets stacked, only apple mail too.  I haven’t find any help around, does anyone has an idea of what could be wrong, please?Thanks!

1944
C
Contributor I
1 year ago
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