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10814 Topics
A
Contributor III
AnnaEContributor III
asked in Campaigns and Flows
Hasn't been in flow in the last X days

What is best practice when using the ‘Hasn't been in flow in the last X days’ filter in abandoned basket and abandoned browse flows? What’s the best time period to use? I have my basket set to 24 hours and the browse set to 10 days.

3881
Ashley I.
Partner - Platinum
1 year ago
C
Contributor I
Christine911Contributor I
asked in Accounts and Settings
How can I cancel my account and prevent being billed again?

I canceled my account after months of trying to get help and ended up never using it . I requested many times for it to be canceled but I got charged every month for something I never used and had no support. I am willing to keep klavio even in finding out how to cancel I was ignored from day 1 I am willing to keep this account if the money I have paid can be added to begin again on the right foot or send me a refund because I could not use this at all ever . How can I get them to respond to me?

11628
Taylor Tarpley
Community Manager
1 year ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows
Can I add a trigger in a flow that is activated when a user clicks on a specific link?

I wanted to know if it is possible to insert a trigger within a flow that is activated when a user clicks on a specific link. A platform that I use in addition to Klaviyo for ecommerce management allows me this works. I'll give you an example. At the end of a first welcome email I would like to ask the reader to receive the next email in the flow without having to wait for a specific delay but simply by clicking on a link. This way you will immediately receive the next email in the flow without having to wait. I tried to insert the "if click" trigger but unfortunately the email is always sent based on the delay inserted in the flow. If this function doesn't exist yet it would be nice to be able to insert. There are readers who want to consume the whole Soap Opera Sequence immediate. 

20747
V
Active Contributor I
1 year ago
M
Contributor I
MissionMedContributor I
asked in Integrations and Reviews
Facebook Lead Ad Custom Questions map to Custom Tags

I’ve just started using Facebook Lead Ads integration with Klaviyo.My Form contains the following Custom Question:What year do you expect to apply to medical school.2023 2024 2025Is there a way to map these answers to a custom tag I have `Application Year` on the synced list. As of right now, the lists only synchronise the name provided and the email. Does this require a Zapier (is there even a workaround at the moment).

2103
D
Problem Solver III
1 year ago
A
Anonymous
asked in Accounts and Settings
Can't delete free account?

Hello. I’m trying to delete my account, but the steps in the help centre don’t match up with what I see. Then if I try to submit a request, it tells me to log in (which I’ve already done), and sends me back into my account in a circle of frustration. Is there any way of getting an actual person by email or online chat to help with this? 

1911
Taylor Tarpley
Community Manager
1 year ago
A
Anonymous
asked in Email Templates and Coupons
Making product blocks align to top

Is there a way to force product image/description blocks to all align vertically to top instead of center? If the titles below the photos aren’t of similar length, the tops of the images can be staggered to a distressing degree. Does not look good at all, much worse than if the bottom edges of the text sections were uneven. The image below is on mobile, where the effect can get pretty extreme. If not, a toggle for that would be great. 

2214
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
Julia BernadskyContributor I
asked in Lists, Segments, and Profiles
Klaviyo is sending my emails only to the half of my active subscribers

Need help!I have 2083 active subscribersMy email go out only to 1099 subscribers, even though I choose all of the segments available in my klaviyo. More than 1000 customers are getting my emails.What to do?It is extremely important to solve this. Thank you so much in advance!

4052
Ashley I.
Partner - Platinum
1 year ago
B
Contributor I
bibi.aContributor I
asked in Accounts and Settings
Account Suspended

I need help getting my account unsuspended. Ive made payment and my card has been charged.its been over 48 hours and I’m yet to get access to my account. I unfortunately cannot access support because it requires a paid account to contact support. I have paid but still don’t have access.

1201
Taylor Tarpley
Community Manager
1 year ago
D
Active Contributor IV
dgibbsActive Contributor IV
posted in Email Templates and Coupons
I can't open multiple templates at once in the new template library?

So…. there seems to have been an update in the last week or so to the template page that now when you click on a template to edit it poppsup with this preview window:  No  ‘open in a new tab’ optionThe issue with this is I can no longer open multiple templates across multiple tabs to work on a full campaign at once.As there are no tagging of folder structures in the Templates section I need to search by keyword then click a template then click the edit button and then do it all over again.A week ago I could type in my keyword and open 5 templates across multiple tabs easily and unlike many other changes, there is no “use previous version” button.I personally really don’t like this change and feel like it adds a bunch of unnecessary clicks to find/do what I’m trying to do -  but I’d like to hear what the community thinks. Thanks

351
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
GV InvestmentContributor I
asked in Campaigns and Flows
Abandoned Multilingual Cart Flow in Klaviyo

We have problem with our Abandoned cart flow. We have integrated our store (we are using WooCommerce) and we want to send Abandoned cart email flow to customers in different languages but Klaviyo doesn't sent emails in the right languages to our customers due to it doesn't receiving data from our website about customer location. We chat about this problem with Klaviyo support and we got this information:"There is no way to track non customer location unless they have placed order with us at least onceThe only thing that is being tracked is the name, email and the IP, but the IP won't send us data to Klaviyo to reveal non customer location unless they place and order at least once.”So technically Klaviyo is receiving the information of ALL customer but when person has not placed order at least once it is not consider to be customer (only website visitor)." We tried to split conditions for languages by URL. Each language on our website has its own language directory in the URL, for examp

3031
Ashley I.
Partner - Platinum
1 year ago
B
Problem Solver I
BenProblem Solver I
posted in Campaigns and Flows
Request: One-click toggle to add/remove date picker to campaign filter

Hi there, the campaign date-range filter is a constant frustration sorry.PROBLEMS1. Firstly, it seems to default to the last date used, which requires pointing and clicking just to see latest campaigns.e.g. Say you sent a campaign on the 24th but a colleague sends a campaign on the 26th. When you log-in, the campaign list doesn’t show their campaign because it’s defaulted to the 24th. This requires pointing and clicking just to see the last campaign.2. Secondly, it’s painful searching for past campaigns like last year’s Mothers Day or Black Friday because you have to click back through a year to create the date range (plus you have to know the date of the campaign).The whole point of searching is to bypass endless clicking and quickly find what you need - right?REQUEST: A one-click toggle to add/remove the date picker to/from the campaign filter. That way we could exclude a date range and search for a campaign without endless pointing and clicking.Hope that makes sense.Cheers, Ben

342
bluesnapper
Partner
1 year ago
S
Contributor III
shane.mitchellContributor III
asked in Campaigns and Flows
Message template, any way to use simple arithmetic on values?

Is there any way to use simple maths in the message templates? e.g. {{ item.ItemPriceInEuroTotal * 0.95|floatformat:2 }} throws a formatting error because of the “* 0.95”. Is there any way I can do this in the template? thanks

21645
stephen.trumble
Community Manager
1 year ago
J
Contributor I
JudithAuthorContributor I
asked in Lists, Segments, and Profiles
Problem with Shopify Digital Products not being published in Klaviyo

I have 27 digital only products in my store; somehow one of them is published with Klaviyo, but none of the others are. It has taken me a while to reach this point in my integration with Shopify to discover why my Kalviyo emails are picking up only the one digital product. I am on the free plan. I first installed Klaviyo when I created my Shopify store, so my 60 days of being able to contact support to ask for the backend to be corrected is long gone.I found this in a previous post:With that said, there is a setting we (Klaviyo) can enable on the backend of your Klaviyo account to ignore the inventory quantity. Enabling this setting will allow your products to populate in the feed regardless of their stock/inventory quantity. Since this is an “ignore” setting, the caveat here is that it will display all items in the feed even if they are legitimately out of stock. If you would like this feature enabled, please file a request with our support team and they will be happy to take care of

5491
David To
Klaviyo Employee
1 year ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
How to see birthday sign up rate analytics?

Hi, I have a pop up where I’ve been monitoring my sign up rate. Ive added a second step that asks for their birthday. I can see my sign up rate however what I want to know is is there a way that I can see what the percentage of people who signed up also gave their birthday? i.e is there a way to see sign up rate for people who gave their email on step one, and then a separate sign up rate for people who gave their bday on step 2? Furthermore, when I see the submitted form rate, does this just show the number of people who have given their email (non optional), or does it show people who have submitted both steps (bday is optional there is a button that says I dont want to) Thanks otis 

652
A
Problem Solver I
1 year ago
C
Contributor I
CompoundContributor I
asked in Analytics and Deliverability
Adjusting sending email address on a dedicated sending domain

Hi all, I was hoping to get some clarity on something. We just moved to a sending dedicated sending domain and I wanted to adjust the sending email address from info@company.com to info@send.company.com. Please see my questions:Are both those email addresses the same, and if not, do we need to create an email address in order for this be a viable send address? I know many brands have noreply@company.com to basically let customers know that any reply that is sent will go unanswered. I am perfectly happy with the latter approach, but just want to confirm whether you do or do not need access to the email address being used (specifically on this subdomain).  I have seen other threads where others have suggested using marketing@company.com for anything promo related, and transactions@company.com for any transactional email. Can anyone confirm this will work on a DSD, and what are the benefits from a deliverability perspective other than letting customers know email is transactional and whic

1583
C
Contributor I
1 year ago
P
Contributor I
PSeeContributor I
asked in Campaigns and Flows
Is 1 conditional split all I need?

Conditional Splits where the email either been opened at least once used inside flows. One of my flows has a email sent out to new subscribers, then a time delay that then meets the conditional split. If the subscriber hasn’t opened the email at least once within the flow, then they get a specific email while those who have receive a different email. My question is, if I want to continue splitting the condition whether they opened the email or not, do I need to continue placing more conditional splits? Would the conditional split still work if they receive an email after 2 days from not opening previous emails, time delay 1 day and get sent another email only if they still haven’t opened it? Or do I have to place another conditional spit? 

1373
Spark Bridge Digital LLC
Partner - Gold
1 year ago
K
Contributor IV
kenw232Contributor IV
asked in Integrations and Reviews
Is Oauth needed for API v3 usage?

We have an integration that uses the older API’s.  For example I just make a cURL request tohttps://a.klaviyo.com/api/v1/lists?api_key=xyzWill I still be able to do this by passing the api_key with v3 endpoints or do I need to authenticate first with oauth now?  And if so can I just convert to the lack of a v# like the docs say is not used anymore?  For example: https://a.klaviyo.com/api/lists?api_key=xyz ?  is that all that is needed?  

2082
Brian Turcotte
1 year ago
D
Contributor III
DarleenWContributor III
asked in Lists, Segments, and Profiles
When to use ANd / OR in engagement segment

I have read through several examples of engagement segments where show using OR in many cases which was always adouble negative sittation - doesn’t combine all - so if they failed on opened email it would fail on  OR clicked what is correct definition to use? ThanksDarleen

351
Kylie W
Partner - Silver
1 year ago
A
Contributor I
AndréJContributor I
asked in Email Templates and Coupons
Why isn't my image Center aligned in gmail mobile?

I have created an email, and when I test it on gmail (mobile) it does not center align some of the blocks. I have also tried the email on outlook client (desktop), and there it works as intended.  In outlook/desktop:  In gmail, on mobile:  

9952
A
Contributor I
1 year ago
M
Problem Solver I
MattyOProblem Solver I
asked in Campaigns and Flows
personalization

Hi all!We send newsletters from four different brands. In our unsubscribe footer, we’d like to add variable syntax that captures the specific sender address we will be using so that we can encourage folks to add us to their address/safe sender list.Rather than creating four different universal footers for each brand, I’m wondering if there is some personalization code I can input to complete this sentence so I only need to create one unsubscribe footer for all brands:“Ensure our emails reach your inbox, add {{ xxx }} to your address book.” Any insights appreciated. 

951
M
Problem Solver I
1 year ago
B
Problem Solver I
BenProblem Solver I
posted in Email Templates and Coupons
New Editor: Feature requests

Hi There,We’re new to Klaviyo (migrating from Campaign Monitor) and have been using your new editor for a month.There are many great features that overall, are allowing us to create nicer looking designs -  control over line-spacing and padding everywhere is a truly a god send so great work!Some feature requests…1. A bit slow/sticky to useOverall, the editor is sticky compared to Campaign Monitor but seems to degrade the longer it’s open. Have tried Chrome, Firefox and Safari on Mac plus we have 64GB of RAM, an 8-core i9 Processor, and a 100Mbps (up/down) fibre connection. Have also tried restarting Chrome and the Mac as well as logging-out and clearing cache etc. There are definitely long waits (5-10sec) during auto-saving but also long waits (5-10sec) after performing operations like moving, adding and editing blocks. We haven’t timed the waits so maybe they just feel that long. There's also a window jump/refresh thing going on and you often don’t notice when the interface has stalle

3046
B
Problem Solver I
1 year ago
M
Contributor I
matanperContributor I
asked in Campaigns and Flows
Webhook pass the complete event in body

Hey, is it possible to pass the entire event in a webhook and not just specific fields? Any way I try get an invalid json errorThanks

1135
Brian Turcotte
1 year ago
A
Contributor III
airboxrContributor III
asked in Integrations and Reviews
Campaign API missing fields

Hey guys, It looks like the new Campaign API does return sent_at and subject fields.These are important properties that our app uses.- Is there any way to fetch these fields with the new APIs? - If not, what are some alternative properties that we can use instead of these fields?Thank you.FYI:New docs: https://developers.klaviyo.com/en/reference/get_campaignv1/v2 docs: https://developers.klaviyo.com/en/v1-2/reference/get-campaigns

542
Brian Turcotte
1 year ago
B
Contributor II
BenAdamsContributor II
asked in Campaigns and Flows
dynamic data for Woocommerce Reorder not working

This is for Woocommerce.I am trying to set up a flow where every month they receive an email to encourage them to reorder their previous purchases.  Problem:Not pulling the product imageNot pulling the ordered products product page url.. What is working:Pulls the product name, price etc The weird thing is I have an abandoned cart flow which already works. (pulls image, name data etc correctly). When I tried the same setup, it would not work. I assume, since the add to cart event pushes slightly different properties. I have the following setup:   Originally for the image, I tried this: {{ item.0|lookup:'$extra'|lookup:'Images'|lookup:'0'|lookup:'URL'|default:'' }}  I also tried:  And for the product page url: {{ event.extra.Items.0|lookup:'$extra'|lookup:'URL'|default:'' }} => {{ item.0|lookup:'$extra'|lookup:'URL'|default:'' }}However, this does not even show. Finally, a button URL.It is still unclear to me how to add the dynamic URL to the button href=””. Probably because of the ab

794
stephen.trumble
Community Manager
1 year ago
K
Contributor I
kristerContributor I
asked in Campaigns and Flows
Remove dynamic coupons from a flow. Trying to Back-populate

Hi there, I have a flow that I am trying to back-populate with a list. I have gone through each email and removed any dynamic coupon in the links and copy, but I still keep getting the error:“This flow contains dynamic coupons. Remove coupons or change to static coupons and try again.”Is there anywhere else I should remove the coupons from in order to back-populate it? 

2383
K
Contributor I
1 year ago
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