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Hi there,I have a Shopify and want to know if it’s possible to send the order confirmation and order fulfilled emails through Klaviyo instead of using the standard email provided by Shopify?For the order fulfilled email the order tracking number (that is added to Shopify) will need to be included as well. Can anyone offer any help/advice?Thanks,Mike
I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?
Hello,So I have a toy store where we sell toys for babies 0-3 years.As as input we have Date of birth of the babies.Would like to send weekly email about the babies to the parent. ExampleA: if today(4th March2022)baby1 is born on 7Jan 22, then she is 8 week and 8th week email will gobaby2 is born on 10 Dec 21, then she is 12 week and 12th week email will go B: After a week 11th March222baby1 is 9 week old and 9th week email will gobaby2 is 13 week and 132th week email will go And that on that date an automatic email is sent every week.How could I generate this? Thanks in advance
Hello, We started collecting Birthday dates from our customers through a Klaviyo embedded form. The form uses the following profile property and date format (DD/MM/YYYY). Link to screenshot: https://prnt.sc/1v9s54b The format is Day/Month/Year, correct? The profile shows the input Birthday date in the following format (DD/MM/YYYY). Link to screenshot: https://prnt.sc/1v9swmc The customer did input their data like this: 10th of August 1994 (DD/MM/YYYY) All fine up to here. The problem occurs when the customer enters the Birthday flow. It seems like Klaviyo uses the default US date format (MM/DD/YYYY) when adding customers into the flow, even if we used the DD/MM/YYYY in the embedded form and the profile shows it as DD/MM/YYYY. It happened this morning, on the 8th of October (10/08/****). The customer above, whose Birthday is on the 10th of August 1994 (10/08/1994), received a birthday email because Klaviyo used the US date format and thought the Birthday was on the 8th of October. Why i
Hey Klaviyo community! We are currently testing out how our referral programme might work. We have a list of referral codes and the email addresses / customers that they relate to. Is there a way to show specific coupons to specific email addresses? In this article I can see how to upload our code, but not how to specify which customer each code should be sent to: https://help.klaviyo.com/hc/en-us/articles/115005084727-How-to-Use-Coupon-Codes-in-Klaviyo#enable-uploaded-coupons4 Any help would be appreciated! ThanksSam
Hi There,We’re new to Klaviyo and are having trouble understanding templates (new editor).A limited number of styles can be saved but not for blocks. I guess we could style and save all blocks in the template, then duplicate them for an email but this isn’t useful if a previous change removed the block - right?Wouldn’t it be better to save block styles into the template so that you never have to repeat design work?Or are we missing something basic here!Cheers, Ben
I’m not sure what happened but my tracking isn’t working properly. It has been about 45-50 days since Klaviyo has tracked placed orders. I have updated Shopify integration, added codes manually, checked this forum with no avail. Please help me figure this out.
Hi There,New to Klaviyo so sorry if this easy.See attached, we’re trying to find and remove the space after the heading - where does that come from and is there any way to control it?Padding on all blocks are set ‘0’ and there’s no section between them.We’re not trying to create ‘pixel perfect’ design but space between headlines and text is critical for grouping headlines with text.If there’s too much space after headlines, the text becomes orphaned from the headline if that makes sense.Any help would be much appreciated.Cheers, Ben
I can see in your help topic “Configure your email template to collect user ratings” that the example has one question and then the user rating scale below rated 1-10. My question is - is it possible to have an email template with multiple questions and user scales for each? Or would I need something like Typeform for that?
Do we have a flow filter option that will prevent people from coming in to a certain flow while they are inside another flow? Just so we can avoid like sending them automated message from post-purchase flow and VIP flow at the same time - for example.
Hi, I have a BigCommerce store and have added the cart rebuilder app by Arctic Leaf and the flow that they recommend.My question is, if I have that flow, do I need an abandoned cart flow also??Or does the Arctic Leaf app cover my bases?Thanks,-Jason
I’m trying to create a 2 (can be 3-column too) dynamic block instead of iterating vertically, is it possible using the table block or does it need to be coded? If needs to be coded, any help/tips on how to do it?Currently its setup like this, 1 product per row. I’d like it to be 2 products per row.
Hi forum!I am seeing some of my products that are not published in my catalog. I have connected Klaviyo with Woocommerce. They have the latest versions of software both Klaviyo plugin and Woo.All items are in stock. Is there an option to “resync”?I don't seem to be able to find such option.Any suggestions? Many thanks for your time!Panos
Hi,I'm Mike Brother from TXG Corp. I tried using the free version of Klaviyo to research the features that Klaviyo offers. I love it and want to upgrade to the paid version. However, I have a few questions, hope you can help.1. How does Klaviyo calculate the number of contacts? And how does Klaviyo charge for that amount? For example: I want to send a Father Day marketing email campaign to 4000 customers (I already have their information from my old website), how do I manually add those 4000 contacts? How will the cost be calculated?2. And if after the Father Day campaign, I want to delete 2000 customers who do not have an action to open the email (or label that email as spam) and add another 2000 new contacts, the amount that I have to spend will change. change or not?3. If in the first month I add 10,000 new contacts, in the second month I delete 5000 contacts, I will have to pay the corresponding amount.Thank you very much !!!
Here’s the scenario: We want to create a competition sign up form to put on a web-page. This form will submit the email address, add hidden tags and collect email consent. We want to give the person the option to opt in for marketing emails, like a tick box. We have tested this, and it seems that regardless of if you tick the box or not, clicking the submit button (which creates the event “subscribed to list”) automatically adds consent to a profile when they submit the form.The only other way I can think to do this - is to create a separate competition list that they get added to, where by ticking the box it adds a hidden value (e.g. consent = yes). We can then use that value to manually add people to the main newsletter list, thus leaving anyone else who doesn’t want marketing emails out. However, given that there is a competition virtually every month - this then becomes a very manual process of segmenting and adding people from one list to another.Ideally I want to avoid as much ma
I have created a short survey to get customer feedback about my product. I want to keep the survey as accessible as possible and make the commitment to fill in the survey as small as possible. That’s why i don't want to ask for their e-mail. The purpose of this survey is not to collect e-mail addresses, but honest feedback.I made a list to collect the data, but after filling in the survey, nothing gets added to the list. I also tried to create a segment, but that didn't work either. Do you know how i can collect the data without customers having to fill in their e-mail address?Thanks!
Hi, I’m trying to set up an option to opt-out of future campaigns (e.g. Mother’s Day). This guide below” is really helpful, but unless get these properties from a sign-up form (which would exclude existing customers), it looks like I have to create a landing page. Is there a way to get subscribers to opt-out of upcoming campaigns without having to direct them to a landing page? Thanks so much.
I’m uploading new customers daily from a website that isn’t integrated with Klaviyo. I can do this fine however I’m confused about the consent status.If the customer opts-in to marketing when they purchase I update the consent column to “email” What do I update the consent field to if they opt-out of marketing?I tried an empty field but this doesn’t put them on the suppressed list which I assume it should?
I am creating a welcome flow with a product block. I’ve chosen the option to select from catalogue but not all the products on the shopify store page appears (I can see products that are no longer on sale too)Can’t work out how to get the full catalogue to appear Any advice/help will be much appreciated
I have a new user to Klaviyo and want to be able to export custom fields from Woocommerce such as the sb totals, birthdates etc. I have looked at the API documentation and struggling. Could some point me to some training material or videos etc. I would consider paying for some training. Please help/advise.
We use the product catalog lookup for rendering product information. If an error occurs, such as not being able to find a product in the catalog by product ID (or worse, many errors start occurring due to the catalog being out of sync), we have no way of being aware of this. It seems strange to me that we could potentially have thousands of emails going through a flow, and if a catalog sync error was occurring, we could potentially have thousands of emails failing to be sent, and we would never know unless we went into the klaviyo flow reporting page and checked. I would expect that if an email error occurred we would receive a notification that something is wrong.
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