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TSRCRContributor I

asked in SMS

Can you have 'determine recipients on send time' for SMS?

Wondering if I schedule an SMS ahead of time if it’ll not include new profiles who sign up to my segments/lists, because i can’t see the ‘Determine Recipients on send time’ function for SMS. I can only see it for sending emails.

1041

1 year ago

smileyroxProblem Solver I

asked in Campaigns and Flows

Conditional Split for Post Purchase New vs Returning

Hi Klaviyo Community, I'm busy building a post-purchase flow that has one conditional split to differentiate between new and repeat customers (see image 1) and a 2nd conditional split for returning customers, depending on which collection they have just purchased from Tents or Accessories (see image 2 - as this will determine what incentive is offered in the email). Does the conditional split in image 2 look correct or is there a better way to do it? Thanks,Rox

3282

1 year ago

GregoContributor III

asked in Campaigns and Flows

Abandon cart flow filters

Hi, i'd like to explain a bit about our updated abandoned cart flowWe used to literally have only one stream down the flow of three emails. And it was very simple. HOWEVER, we wanted to separate the abandoned court flow by new and old customers or new buyers and returning buyersThe goal for this flow was to provide the returning buyers with an 8% coupon code throughout the flow. But if they are new, we would give them email two and three with a 10 and 12% discount as seen in the picture. (both new and returning get the first email of 8%)I would like to know if I have set up the flow correctly. These are my current questions:1. Are my flow filters correct? Or should I add any other flow filters? I want to capture more people in this flow, just in case we are missing them2. Are time Delays, correct?3. For my conditional split, I set it as "has placed a zero order over all time" And in the No split, those are the ones that I'm assuming are going to be my old returning customers or p

9366

1 year ago

gokellylewisContributor I

asked in Campaigns and Flows

Tag customers when they click a specific link

Hi, I’m running a big launch with lots of emails going out this week. I want to give customers the chance to opt-out of getting emails during this launch if they’re not interested in the offer at this time, but still stay on our list. Hoping this will help prevent unsubscribes. In Convertkit this was simple. I have a page on my website called “Opt-out” and I would just hyper-link that page within the email, ie. “opt-out to snooze this launch but stay on our list.” And then I’d set a rule that anyone who clicked that link would be in a different segment “opt-out launch” not be emailed in this campaign. But I can’t find a way to do that here in Klayvio. Anyone have an idea? Thanks in advance for the help!

8551

1 year ago

Kristina VContributor I

asked in Campaigns and Flows

Link for the re-buy email doesn't work

Hi there, The link for sending the customers to the cart on the website doesn’t work. When I have build the email campaign it was working, but not anymore.Anyways, I made a Re-buy flow and on the email I have written “Hi {{ first_name|title|default:'there' }},Thanks for your previous order from XXX! It has now been a few weeks, and we hope you are happy with your purchase.Listed below are some of our most popular products to inspire you.{% with event.extra.line_items as items %} We've also prepared a cart for you so if you're ready to repeat your last order, click here to head directly to checkout. {% endwith %} But the “click here” link doesn’t work anymore.. The URL on the link is {{ organization.url }}/cart/{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }} I want the “Click here” to be linking to the cart, so the customers can directly checkout with the same products that they have ordered before. Can you please help by fixing this? Thank you! Best regards,Kristina

1654

1 year ago

Carlla de MouraContributor I

asked in Email Templates and Coupons

Apple mail alignment issues

Hello,The nav bar gets centered only in apple mail mobile.Also, there’s a 2 column block where one of them gets stacked, only apple mail too. I haven’t find any help around, does anyone has an idea of what could be wrong, please?Thanks!

1924

1 year ago

GregoContributor III

asked in Campaigns and Flows

Why am i seeing multiple opens when i look at profiles?

Is this because they opened the emails on different devices? and if they do open the same email on 3 different devices, do we get charged 3 sends?

841

1 year ago

SwopperContributor I

asked in Integrations and Reviews

Users tracking on the website

Hello Klaviyo Team, I have some issue regarding website users tracking. We have website on webflow and we tried to integrate it via KPI. Now the integration seems not to be working. So, I have created a segments for active users on site but while testing when I am visiting the website it does not shows my details in the list. So, is there any step that I have missed. Can you please guide me? What we want to achieve is! We want to track all the users who are visiting our website (All users - even who are bouncing back from the website). Can we do that. If yes, then how?Looking forward

4154

1 year ago