Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,373 Topics
  • 3,872 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1373 Topics

J
Contributor III
JetAviator7Contributor III
asked in Lists, Segments, and Profiles

Imported List Total does not match Master List Totals and Profile List

I uploaded my Aweber list of 343 opted-in people into Klaviyo.  When I check my Master List it shows all 343 were imported; however, only 221 show in the Master List.In addition, my Profile List shows 234 active profiles.Where are the other 122 people from my imported Master List?I am confused.

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Dov
3 years ago
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Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

After Supressing Profiles - What to do?

HiFollwed the help in Klaviyo to create an unengaged segment. I then moved these profiles to Supressed profiles.After doing this I noticed around 500 profiles out of the 10,000 are still in the unengaged segment. I repeated the supress action but they are still there. Why would this be and what do I do about it please?Thanks

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F
Contributor II
2 years ago
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Contributor I
Nico JFPContributor I
asked in Lists, Segments, and Profiles

How to undo a CSV contact/profile import?

Hi everyone! I just imported a contact list from our previous ESP using a CSV file, and then realised I incorrectly mapped some data, selecting data type “String” instead of “List” or “Date”. Is there anyway to revert this? Or undo the import and import again?

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Contributor I
2 years ago
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Contributor IV
Scott SContributor IV
asked in Lists, Segments, and Profiles

Segment Not Updating

Trying to update a segment and it is just perpetually stuck at .1 percent. Nothing happens even If I refresh and try again. Any ideas as to why this would occur?  

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David To
Klaviyo Employee
2 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Lists, Segments, and Profiles

Will shoppers re-enter this segment after each purchase?

Hi everyone, I’m somewhat new to Klaviyo and I don’t have all the nuances irons out. Please let me know if shoppers will re-enter this segment after each purchase, or, if they enter once and stay there forever.  I appreciate your help! AW

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A
Active Contributor IV
3 years ago
E
Contributor I
ekimuraContributor I
asked in Lists, Segments, and Profiles

Product subscription + location

Hi all!I appreciate any responses to a question I have in relation to how segment tags and lists can be linked.  My goals is to send emails based upon a set of preferences specified and collected in one subscription form.  (equipmentsurpluslist.com/alert)I would like to automatically send listings of products within specified area of search once they are listed to the site. Can this be done using Klaviyo?  Thanks in advance!Eric   

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E
Contributor I
3 years ago
F
Contributor I
Fly4FoodContributor I
asked in Lists, Segments, and Profiles

Segment - Not Is Not On Any List

Trying to create a segment of people not on a list.  We have 5 different lists so the “Is Someone In or Not in a List” will not work as you have to select a list so it will show everyone in the other lists as well.  Thanks!

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F
Contributor I
2 years ago
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Contributor II
KevContributor II
asked in Lists, Segments, and Profiles

Can you tell list overlap?

I am running a contest and have created a unique list for people ‘entering’ the contest. Is there a way to easily tell how many people on this list are already on other lists?Thanks!Kevin

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K
Contributor II
2 years ago
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Contributor I
MarkCContributor I
asked in Lists, Segments, and Profiles

Do you send a discount to a list or a segment?

I’m brand new to Klaviyo, so please bear with me.On my website, I want to have a sign-up form offering a 10% discount to anyone who signs up, and hopefully uses that discount to become a paying customer. Is it best to have those people on a list or segment?Also, how do I create a list/segment just for people who made purchases?Thanks in advance to anyone who can help me.

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M
Contributor I
2 years ago
A
Contributor I
AerialPContributor I
asked in Lists, Segments, and Profiles

What's the difference between Subscribe to List and Accepts Marketing?

Hi all,  I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused.  Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be?  I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it.  Thanks

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PAASE_Digital
Partner - Platinum
2 years ago
H
henryouyangNew Member
asked in Lists, Segments, and Profiles

Subscriber from Klaviyo form is not sync into my Shopify customer/subscriber.

Hi all,I am new to use Klaviyo, I am using my test email to sign up Newsletter from Klaviyo pop up form. The email shows up on Klabiyo profile but not in Shopify customers section.How should I set up properly？Thank you

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Dov
3 years ago
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Contributor I
thewickedgriffinContributor I
asked in Lists, Segments, and Profiles

Why Clicked email tracked but the Open email event not tracked?

Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)

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T
Contributor I
2 years ago
A
Contributor II
Alex ChoContributor II
asked in Lists, Segments, and Profiles

Suppressed unengaged profiles but they still show up in newsletter list

Hey guys, We recently switched from Mailchimp to Klaviyo. We have a list of about 54k subscribers, with around 11k unengaged (from Mailchimp). I exported a CSV of the unengaged segment and added it to the suppression tab in the profiles section. However, when I look at the Newsletter (which they were all a part of), the number is exactly the same. Does supressing them not remove them from the main list? Am I doing something wrong? The active subscribers number has been updated.

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A
Contributor II
3 years ago
S
Contributor I
Shiv_SiobhanContributor I
asked in Lists, Segments, and Profiles

Segmenting with Collections

Hi there,I’ve just run into an issue with segmenting by collections, one that I haven’t come across before. We’re integrated with Shopify and usually segment our audience by purchasing habits - so by collections/categories. However, I’ve noticed today that while all of our Shopify collections are listed as an option to filter by, there are also collections titled ‘collections:name’ which don’t exist in our own Shopify backend. After testing these, the ‘collection’ titles pull the incorrect data. Can anyone shed some light on what these extra collections are/why they exist? Thank you. 

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cassy.lee
3 years ago
F
Contributor I
frwrdskincareContributor I
asked in Lists, Segments, and Profiles

Tidio>Klavyio did an import, profiles flagged with "accepts marketing' are not going into my newsletter list...

So I’m having a frustrating time with Klaviyios Newsletter lists.People never seem to show up often directly from Shopify (even though they accept marketing by default) or heck when importing from an Excel (off Tidio), even though these are people flagged with ‘accepts marketing', they’re still not making it into my list… I mean I even imported them directly into the list! And they’re still not there.What is going on? Can someone please help. How can I even flag, them into that list in Klavyio? as another question 

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David To
Klaviyo Employee
2 years ago
Charmed Creations LLC
Contributor I
Charmed Creations LLCContributor I
asked in Lists, Segments, and Profiles

Segments messed up after changing Shopify collection title

I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?

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David To
Klaviyo Employee
2 years ago
F
Contributor IV
FrankContributor IV
asked in Lists, Segments, and Profiles

Signup Form and existing subscriber notice

Hi,i would like to achieve:If an existing subscriber tries to resubmit a Signup Form he should be informed that she or he is already subscribed. This can be a follow up Popup or an automated email with the info: “you are already subscribed”.What i tried already:checking Signupform preferences (no successAny ideas how to accomplish?Thanks in advance!

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F
Contributor IV
2 years ago
boxcar
boxcarNew Member
asked in Lists, Segments, and Profiles

Add phone number field to Subscribe & Preferences "Subscribe Page"

We recently added the sms option to our website signup form, and I would like to add the phone number field to the Subscribe page for that list. Currently I don’t see that as an option. The goal is to send social traffic strait to the Subscribe landing page url with the option to sign up for sms messaging. Any advice is appreciated!

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boxcar
3 years ago
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Contributor I
willy11Contributor I
asked in Lists, Segments, and Profiles

How Can You Add People to a specific list ?

Hello, so from my understanding, klaviyo uses shopify’s built in email list to manage the people you are going to email.  But say I want to run a special promotion with specific people, and if I add them to a list, won’t they just get bundled together with all the other emails ? Is there a way to tell klaviyo to only email specific people that opted in from a specific page only ? and have a flow based on that ? 

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David To
Klaviyo Employee
3 years ago
P
PhushboutiqueNew Member
asked in Lists, Segments, and Profiles

Why is my Facebook Lead Ad setting in Integrations not showing up in the drop down menu?

I am trying to my facebook leads ad on the lead ad setting in the integrations part. When i clicked the drop down part to select a list there isnt any. Where am i going wrong?

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Jessie Sigler
Klaviyo Employee
3 years ago
C
Contributor I
courtney_cornerContributor I
asked in Lists, Segments, and Profiles

How To Separate First Time vs. Repeat Purchasers - Recharge

We have both subscription and non-subscription products, but I want to report how much revenue from first-time purchasers is coming from Klaviyo flows.  We’ve integrated both Shopify and Recharge to Klaviyo, but any help articles I’ve read about this are above my head technically speaking, with lots of code so I am not sure if they’re in the right direction or if there’s a simpler solution.Does anyone know how this is possible? Thank you in advance! Courtney

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Jakub
Partner - Silver
1 year ago
K
Contributor I
KJRDContributor I
asked in Lists, Segments, and Profiles

Follow up after A/B/C email test only 2 segments

I’m trying to segment a list from an A/B/C split test email that went out.The segment was created, then the campaign was split test. Two groups got unique offers. The third group got no offer.I’d like to follow up with the groups that got offers to remind them they expire soon.How can I do this? I can't currently even see who got which email.

2
David To
Klaviyo Employee
3 years ago
S
Contributor I
sagagronqvistContributor I
asked in Lists, Segments, and Profiles

SMS List to segmenation with only opt-in

So we finally managed to migrate our SMS CSV-file from attentive to Klaviyo with both opt-in and opt-out using boolean data type. Now when I try to create a segment for only those opted in, it adds everyone! Is there a way to view how many are opt-in vs opt-out? And what could we be doing wrong?

2
S
Contributor I
2 years ago
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Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Any issue with blank cell values when importing a list?

Hi folks, I have a list of subscribers to import. Some of whom were already in Klaviyo, some were not. I removed the already existing profiles from the exported list, and basically have “email”, “First Name” and “Last Name”. There are a lot of name fields that are empty. Some hade problematic info in them, like duplicates of the email address, strings of numbers or the person had entered the business name etc. I’ve cleaned up my list and ready to export the .csv for import into Klaviyo - are there any issues with importing/mapping a list with some cell values blank?Thanks!

2
W
Problem Solver II
2 years ago
K
Contributor I
kate_activetruthContributor I
asked in Lists, Segments, and Profiles

Profile Suppressions

I’m trying to clean up our profiles/segments/subscribers and wondering if I suppress profiles manually, can they still resubscribe at a later date if they choose to? 

2
David To
Klaviyo Employee
2 years ago

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