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I am looking to switch over to using both Shopify Messaging and Klaviyo. I’ve noticed that when a customer unsubscribes from email marketing sent via Shopify Messaging, they still shows as subscribed in Klaviyo. How can I sync unsubscribes from Shopify to Klaviyo?

I have set up a contact us form and would like to send the responses to our customer service email.I have tried to do this within automated flows but I can’t work out a way to do this, please can someone help?

 I'm building a purchase anniversary flow and want to include a personalized recap in the email with the following data:Date of first order Product name from first order Total amount spent to date Total number of orders to dateWhat's the best way to pull this historical customer data into the email template?

Does anyone know how to set up a flow using Predictive Analytics “Expected Date of Next Order”?

Our website allows customers to sort categories by lowest to highest price, highest to lowest price, name (alphabetical) and newest to oldest. When I sort a category newest to oldest, the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate:descWhen I send this link through Klaviyo, it breaks – the colon is changed to %3A so the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate%3Adesc(before UTM parameters are added). If I remove :desc  the link works, but the sort order defaults to ascending instead of descending (desc), which we don’t want. (This also happens when sorting by price, so sorting by highest to lowest does not work when sent through Klaviyo.) I’ve read that turning off website tracking can fix this, but we don’t want to do that either – we use the tracking for abandoned cart/checkout. Any ideas on how I can get this to work? We use NetSuite/Su

We’ve been using both the flows create and flow-actions update API endpoints for well over a year. Yesterday, we started seeing HTTP 500s across the board on customer accounts with our integration (Grid & Pixel) installed. The responses for these HTTP 500s have no detail so it seems likely an unhandled exception on the server. Here are reference failing request callIds that hopefully we can get in front of Klaviyo developers to help point us in the right direction. Flows create 7731ed6f-9dc7-4e47-8ecb-41fda764959f9d349115-80ea-4a4b-9a89-a9585716b14935f4675a-cb89-449e-a230-2b4cca46ff96d79dee53-aab9-4efc-94c3-2f308ffc0933 Flow action update 2866047d-e93a-432d-92c8-ddde5d22bd9e274f56fa-61c5-4d81-9d3c-f8888e0b71bf This is a major disruption to our business and any help is appreciated.

  I was working on a flow, and deleted 4 of the emails in in. Is there any way to recover it? I don't have a backup of it. Thank you!l

Hello, We are a manufacturer of sporting goods for players. We have recently expanded the business into player management because of this we are creating a player website for one player. We are looking at adding two check boxes on the player page for subscription purposes.Tick box to subscribe to the player page newsletter Tick box to subscribe to the sporting goods manufacturer newsletterIf someone clicks the second tick box would I be able to share this to another Klaviyo account?If so how would I be able to do this.The player website will state it is powered by the sporting goods manufacturer. I have read some examples in the community about list sharing but would them ticking a second tick box allow me to share that information with another Klaviyo account in this case being the sporting goods manufacturer?

Hello,We have the integration with SFCC via OCAPI. In general, everything looks fine, and the products have correct links in the email, but on the admin page the links are broken.Content > Products > Open Product Page > View Item (link is invalid)It looks like the OCAPI one, and it is broken:https://{Domain}/s/-/dw/data/v19_10/products/{ProductID}It should be:https://www.{Domain}.com/{ProductID}.htmlMaybe this can be configured somehow?Thanks. 

 J'ai été prélevé de 1 240 $ le 7 mars pour un renouvellement automatique que je n'ai pas autorisé. Je n'ai pas utilisé  la plateforme pendant cette période et je n'ai reçu aucune notification avant le prélèvement.   J'ai contacté le support le jour même.  (Ticket #3828429) a refusé mon remboursement en citant les CGV.   C'est inacceptable. Je n'ai pas utilisé le service, je n'ai pas été notifié, et j'ai demandé l'annulation quelques  heures après le prélèvement.   J'ai déjà initié une procédure de chargeback auprès de ma banque et je déposerai une plainte auprès du régulateur  financier si ce n'est pas résolu sous 5 jours ouvrés.   Ticket : #3828429

Hi everyone, I’m launching a landing page for lead generation purposes and I’d like to use Klaviyo to: Track page visits. Send form abandonment emails similar to abandoned cart emails flows. Track for conversions. What’s the best way to go about this?

We are replatforming a client from Salesforce CC to Shopify. Item SKUs will stay the same, but of course product IDs and URLs will change. They do have notify me when back in stock flows set up for Salesforce now.Questions:Once we set up the Shopify integration and sync inventory, and before disconnecting SF from Klaviyo, will current BIS customers be notified of changes in Shopify inventory for the same SKUs? Or will they only be notified when SF inventory changes. Once SF is disconnected from Klaviyo, will current BIS records need to be remapped? If so how is that done?

Hello, I read all the google subjects on this matter yet no one found solution.I am using an adblock and because of that I am unable to finish signup email.On my iphone signup form isn’t even available..Never had this issue on any website doing a signup form.For those who would like to try and maybe figure out what is going on:www.essencehouse.co"An error occured when submitting. Please try again later." I am launching a product in few days and my squeeze page does't work which is a killler for me.Thank you for any help given, I am forever grateful.RespectfullyGreg

Hi, I want to make a first purchase anniversary flow. But I don’t know how to collect first purchase date as a profile property. anyone can guide me?

After reviewing a few articles on the subject of adding multiple values for custom properties, I’m still struggling to find a way to manually add multiple values within a customer profile. Yes, I can set up additional values but I’m looking to be able to add a customer to multiple values. For the purpose of being able to segment them in order to send triggered SMS flows.Below, you can see I’ve set up multiple values for Property name “SFB Books”. Each “Value” entered is a book title. I would like to be able to select the multiple books (Values) to a customer’s profile. In the screenshot below, you’ll see I can only have one Value present under the property name “SFB Books”. It will not let me add multiple value options.Is there a work around for this? Background info: the data is not coming from a Klaviyo form, but a Google form and I am manually inputing and tagging customers, with the goal to be able to segment them to send SMS flows for each book title (Value).Side note: If there’s

I am building a Sign-up Form and I'm trying to add a Radio Button question to collect customer preferences.The Goal: I want the answer to be saved as a new Custom Property on the profile.The Problem: In the form editor, under "Profile Property", I am struggling to create a new property. When I type a new name, it doesn't seem to register or create the property key. I am also confused about the "Value" field vs the "Label". Currently, when I test the form, the data is not appearing under the "Custom Properties" section of the profile.Question: How do I correctly set up a Radio Button block so that it automatically creates a new Custom Property with the specific Value I entered?Screenshots attached of my current settings.Thanks.

I have integrated Klaviyo with Shopify.In our checkout abandonment emails, I would like to display the Top 4 best-selling products from the same product type as the abandoned item, so customers can compare similar products.My idea is the following: Prepare collections for each product type in advance (e.g., best-selling products for each product type). In the email, dynamically display the collection that matches the product type of the first item in the abandoned checkout. The goal is to show the Top 4 products from that product type’s sales ranking. Currently, the abandoned checkout product information is already being synced from Shopify to Klaviyo.Is it possible to implement this in Klaviyo?

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We created an account with Klaviyo to test the software.It didn’t perform as expected and support was non-existent, so we did not activate or use the services.Unfortunately, setting up the integration imported all of our clients and now it seems Klaviyo is messaging our clients about things we did not request. I myself just received a message about following our studio on social media. We never activated that campaign or flow at any point.I am eternally grateful we never activated with Klaviyo - but the fact that we are being punished with legacy automations we didn’t activate is pretty wild.Your sales team has been sure to check in with me every 6 months to tell me all the stuff that didn’t work last time will work this time (it doesn’t) but I can’t get in touch with support for problems with your software.I appreciate you generating problems for me to solve - I suppose I’m not busy enough - but I’m asking you to provide solutions, not problems.Thanks,

We are new to Klaviyo and are a brick and mortar retail chain with 100+ stores. We have been scouring the developer documentation trying to understand how we should properly map our many events and properties that are based around brick and mortar interactions. I have found info on mapping purchases and purchase item events for online orders but what about in-store (also store where the customer purchases more frequently, last purchase store, first purchase store, etc)? I want to ensure I can use as much native Klaviyo functionally as possible without doing custom events that I map to my business needs (I would much rather make my business needs fit to the Klaviyo formats). Any advice or recommendations from other brick and mortar folks would be greatly appreciated!

Hi I can’t figure this out - how do I remove the default margin in the mobile version of the header?it’s gone on the desktop but stays in the mobile for some reason.This causes issues with dark mode.Since my image is a black logo on white background and padding set to white it gets inverted in dark mode causing the issue in the image below where the logo is smaller than the content. Margin on the mobile version of the header logo  

hi, is there any built in ready made FOLLOWUP flow for leads generation and purchase

Hi!  Is there a way to display product categories from the Klaviyo product feed in email? We store “Scent Notes” as product tags in Shopify and I need to display them with product recommendations. I’m aware of this “has_category” tag, which get me part of the way there but I’d like to do something like this.         {% with product_feed=feeds.Test %}        {% for rec in product_feed %}        {% catalog rec.item_id %}                <tr>            <td>                <img alt="{{ rec.title }}" src="{{ rec.image_thumbnail_url }}" />                                <p>{{ rec.title }}</p>                {% has_category catalog_item "scent-notes-" as in_category %}                {% if in_category %}                {{ HELP HERE }} <!-- This is where I want the 'category' value to display. If I have to loop through them again to only pull the one that has "Scent Notes" {{ in_category }}, just returns true -→                {% endif %}                </td

 Your card does not support this type of purchase.this is the error that i get when i put my visa card for update my account for snd more mailswhat can i do?