Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Diane HPartner

asked in Accounts and Settings

Registering a lead for Partner's Program

Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?

Chasing CardsContributor I

asked in Lists, Segments, and Profiles

Is there a way to Retrieve deleted lists?

Hi. I have somehow managed to delete all my lists except one. Can we retrieve these? Thank you

DidiContributor I

asked in Campaigns and Flows

Confused about Flow Filters in the Welcome

Hi, I recently just launched a welcome flow, and I noticed so many people were being skipped. When setting up the flow, we used the flow filter “Placed order zero times since over all time” instead of “Placed order zero times since starting this flow”. I’d like to know: What’s the difference between these flow filters and how does each flow filter affect my Welcome.

Roy J.Active Contributor I

asked in Sign-up Forms

Hidden Fields still posting to profile after deletion from button on embedded form

Hello,I’m working with hidden fields to capture lead source information. During testing, I deleted all of the hidden fields from the button on the embedded form and deleted the associated custom properties from my test profile. However, when I submit the form, the hidden fields reappear. I’ve verified that the form I’m working with is the form that is embedded in the page and tested this numerous times but it’s still happening. Any ideas as to why?Thanks!Roy

MAVEGGContributor I

asked in Analytics and Deliverability

[woocommerce] i don't have a product.liquid.

I need the product viewed metric, but I don't have Shopify's product.liquid to set up the code...How can it be done in Woocommerce?

aubreybramwelllContributor I

posted in Analytics and Deliverability

Dedicated Sending Domain - sendgrid problems

Hi all,I’m looking for some helpful opinions. I’ve recently taken over a new email account. They have a healthy list size (about 20,000 subscribers) and decent open/click rates, but they have super high spam and bounce rates. I believe this is because in 2019, someone set them up with their own dedicated sending domain, but they set it up through sendgrid.info. It looks like sendgrid had a massive data leak years ago, and now all of our emails get sent straight to Spam. We definitely need to get away from sendgrid, but I’m wondering if you think we should move to our own sending domain from our website or to a Klaviyo server?

formanProblem Solver I

asked in Accounts and Settings

Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim

marifatContributor I

asked in Lists, Segments, and Profiles

How Can I find who used a Referral code in Klaviyo and What they Bought?

Hi everyone, Can you tell me ‘where do i find the person who send a referral code to his/her friend?’ How do i know who’s friend bought?

GetTheGiftShopContributor I

asked in Sign-up Forms

Embed Sign Up Form to Shopify PAGE such as a Contact Page or a Blog Article

How do I embed a Sign Up Form onto a PAGE within Shopify, such as my Contact Page. I am clicking the < > on that specific page and adding it, but it is not showing up?This is the page I am trying to add it to… https://getthegifts.com/pages/rick-and-morty-giveawayI am trying to run a Giveaway where I send people to my website to Fill Out an Entry Form.I would also like to make it so they have to Follow Us on Social Media to Enter. Ideally would like this to be integrated into the form, but I could also just explain it in the text as they enter the contest, and add a link for them to do so.

Taylor TarpleyCommunity Manager

published in SMS

AMA: Don't Be Left on Read (We've Got Answers!)Interview

Don’t be Left On Read This Valentine’s Day! Have you utilized SMS in your Klaviyo journey? If not or even if you are incorporating SMS regularly with your brand, this is the time to ask all your burning questions to our SMS experts! We’re sitting down with @wei.he and @NathanH from our Deliverability and Compliance team and @Navin_KL, our in-house SMS AE Manager to sort out all the things you need to know and give us the low-down on SMS. To level up your SMS just in time for Valentine’s day, submit your questions by 5:00pm EST on Monday, January 31st, 2022 before our survey closes! Be sure to circle back to this post on Friday, February 4th 2022 to see what other Community members are asking, and what our SMS experts recommend! Can’t wait to see what SMS advice and questions our Community has in store! Send us your questions below! SMS Questionnaire

eCOMHUBContributor I

asked in Email Templates and Coupons

Brand Library Fonts: Why three is an option to upload but not to use them in templates

HI!I wandered trough the internet and could not find the answer to this issue! In the brand library i uploaded the font, I see the box with it in the brand library so i believe all is successfully uploaded, but how can I use the uploaded font in my templates?

eCOMHUBContributor I

asked in Email Templates and Coupons

Where can I find the custom uploaded font?

Hello! Topic is excactly the same as my question!

Mg_RaphProblem Solver I

asked in Campaigns and Flows

How to adjust the product image on my checkout flow

I have just created a checkout flow, but I want to adjust the image to be centered, under the product title, please how do I do this?

GixerstuContributor I

asked in Sign-up Forms

Passing information from signup form back to website

Hi all,I have a signup form that includes simple customer information. Once they submit, they get an email that sends them to specific pages on our website.If they don’t buy and need more information I want them to click a button that will autopopulate a form to be sent to our outbound contact team.So my question is, is it possible to take name, company and phone number information from the original form and then autopopulate an email that is sent when they click a button?

lex_zapContributor I

asked in Campaigns and Flows

How To Hide A Block Based On User's Device?

I have recently discovered that timers, like Sendtric’s, does not display correctly on iPhones with the iOS update. Is there a feature on Klaviyo which enables me to hide a block based on what device a user is reading the email from? I need something that’s more specific than mobile / desktop. Many thanks!

boubasmanContributor I

asked in Campaigns and Flows

Use Multiple Coupon codes

Hi, Can I use multiple coupon codes in one email? I’ve read it in the instructions only 1 is possible but I do not get a failure or something like that. This is my set-up:

Context CamContributor I

asked in Accounts and Settings

Setting Up a Dedicated Sending Domain with AWS

Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.

JoshuaAACContributor I

asked in Campaigns and Flows

Testing Automatic Discount Code in a Flow

Hi there, I have made my first email with an automatically created discount code unique to visitors for people on an abandoned checkout flow. I think I have followed the steps of How to Create Unique Coupon Codes for Shopify – Klaviyo - Help Center correctly, but I’d like to be able to check that it’s correct! Is there anyway to see whether it is going to make and insert discount codes correctly? I don’t want to be sending out emails that are broken!“When you preview the email directly in Klaviyo, you will not see a unique coupon code populate. Additionally, you will not be able to preview coupon codes with variable expiration dates because you cannot manually add codes to these types of coupons.”Thanks in advance

tangelesContributor I

asked in Lists, Segments, and Profiles

Suppressed Profile

Hello Community,An email profile was manually marked to be suppressed from a specific list, however they are not unsubscribed globally. Because of that one suppression, does Klaviyo automatically exclude that profile from ALL email campaigns/ globally? URGENT.. TY

Cr.oomppContributor III

asked in Email Templates and Coupons

Any Idea How To Generate Custom Discount Codes?

Hi There Klaviyo Peeps, Is it possible for Klaviyo to generate custom discount codes for abandoned carts? With a time-based expiration? Cheers,Cr.oompp

tadsContributor I

asked in Email Templates and Coupons

Customize error message signup forms

Hi, I’m using a signup form for newsletter. How do I change the “This field is required” validation message to something else that I want?

afeezContributor I

asked in Analytics and Deliverability

Preview Emails land in the Spam

Hello all, i have a quick question. I recently started sending emails from the Preview Tab to be sure, it lands in the Inbox. But i discovered all mails from the preview tab go straight into the Spam while the mails in the flow itself go into the promotions tab.What could be the course?

ajohnsProblem Solver I

asked in Integrations and Reviews

Integrating with Clyde: how to find link event variable?

I'm coding an upsell flow, and warranties are what we're upselling. We're using Clyde (https://hiclyde.sb.hiclyde.com/). However, I can't find the "link" event variable in the Klaviyo code editor to populate the dynamic link correctly in the messages (we'd like the product image and a CTA button to link to Clyde). There's not much information about Clyde integration online (not even on their support website). Can anyone help me figure this out? Thanks!

R.SContributor I

posted in Email Templates and Coupons

email template-problem

Hi,S.O.SI have a problem dragging blocks into a template that I'm trying to make ,some one have also this problems? Thank you