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ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
asked in Sign-up Forms
What popup app are you using to get the best optin rates?

Hi, our team was using Amped popups on top of Klaviyo for lead capturing, but now that they are bought by Mailchimp, we’ll no longer be able to use Amped.I know Klaviyo has pretty good popup and capturing features, but we loved how Amped allowed for such broad flexibility and customization of the popup experience.We were getting around 11% email optin rates and 5% SMS optin rates with their popups.Wondering if anyone else has found a similar app, or just who else in general is seeing email and SMS capture rates that high -- and what you’re using to do that.

381
nomanabdullah256
Problem Solver III
3 months ago
A
Contributor I
as_btContributor I
asked in Developer Group
Adding To Klaviyo List and Updating Property through Custom Form on Shopify

Hi everyone, I am trying to create a custom restocking form for all the product pages of our Shopify store with the idea that whoever signs up, their email address gets added to a list on Klaviyo and a property on their profiles gets updated with the product title. I referred to some useful articles like this one (https://elghorfimed.medium.com/easy-steps-to-add-a-custom-legacy-embedded-email-signup-form-in-shopify-3d999390c4c5) and created the following code (omitting the styles):-------------------------------------------------------------------------------------------<form novalidate="novalidate" method="GET" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" action="//manage.kmail-lists.com/subscriptions/subscribe" class="klaviyo_styling klaviyo_gdpr_embed_VOBQyb" id="email_signup" target="_blank"><input value="VOBQyb" name="g" type="hidden"><div class="klaviyo_field_group"><label for="k_id_email">Restock Sign Up</label> <input

693
S
Klaviyo Employee
3 months ago
N
Problem Solver I
Natalia PopovaProblem Solver I
asked in Analytics and Deliverability
Soft bounce issue 554.5.7.1 CS01

Hi community,I experienced extremely high bounce rate for one of my marketing campaigns with 12% bounce rate coming from Soft Bounce and error 554.5.7.1 CS01 message rejected due to local policy. This damages my account reputation and I don’t find any plausible explanation to why this happened and how to fix this.  In deliverability report I can see that all errors come from Apple domains and from the Content category. This is the first time. All previous campaigns were delivered absolutely fine with bounce rate below 2%.  Did anyone else experience this? What would you advice to do next?Thank you!

1082
N
Problem Solver I
3 months ago
D
Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Campaign layout badly broken when viewed in Outlook

Hi,We are having a problem with a section of an email campaign that uses two splits of 2 images, with a single image in between.On most email clients it is fine, however on Outlook it is badly broken. The images seem to be escaping their boundaries (I assume this is a flex layout rather than an old-style table) and force the rest of the content out to be too wide. I have attached two images to illustrate this.How do we craft campaigns so that we can achieve the target layout on Outlook? We can’t send it out like this.Many thanks,Gareth(Win 10, Outlook version 2407 - not the latest I know, but many of our users will be using it)Target layout, this is what we want it to look likeBut this is what happens in Outlook... 

622
D
Problem Solver III
3 months ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Exclude the specific products from the product feed

Hello,I want to exclude certain products from the product feed. For example, Jewish brochures, I want to exclude 1-2 more products in addition to this, such as not showing these products in the user’s email.My clients use Shopify btw. How can I do this?

431
stephen.trumble
Community Manager
3 months ago
E
Contributor I
Ethan YContributor I
asked in Campaigns and Flows
Failed to send email after users submit pop-up form each time.

​Hi team, I have some products that their price need to be hidden until user submit a pop-up form.The Klaviyo pop-up form I am using now is triggered by clicking a button.Then I have JS code to control it’s submission and change the URL to display product price.(in a .liquid file, it will check if the url contain some values.  If yes, show price.) Now, What I would like to achieve is sending an email after users submit the form each time.The email will has a link to the product and show its price directly. I have tried set up a flow in Klaviyo.However, it only works sometimes.Please see below.  Is there anything wrong?Could you please advise me how to implement the requirement? Thank you very much for your help. Best regards,Ethan​

292
stephen.trumble
Community Manager
3 months ago
K
khaledkbNew Member
asked in Developer Group
Creating a campaign with API (where does template go?)

Hey guys,We would love to be able to be able to create email campaigns and attach templates to the campaigns using the Klaviyo API.My understanding is that we would have to add the html code to create a template first and then use the templateID to create a Campaign.However, the latest documentation I’m looking at (v2023-02-22), it doesn’t seem like the ‘Create Campaign’ POST accepts a templateID as an optional field.We were wondering if there was a way to create an email campaign with a template with the current API, if not, would we be able to do this in the near future?

4104
U
Contributor I
3 months ago
M
Contributor I
MCBCarstenContributor I
asked in Developer Group
Back in stock client-side API custom fields

Hi fellow devsI’m setting up a custom Back-In-Stock feature using the client-side request https://a.klaviyo.com/client/back-in-stock-subscriptions/?company_id=${this.json.klaviyo_public_api_key} using these docs: https://developers.klaviyo.com/en/docs/how_to_set_up_custom_back_in_stock#client-side-request.It works great, however, I also need to be able to send custom fields to the customer profile. Just like in the newsletter forms we can send data like $fields: StoreStore: Teststoreg: {ListID}email: storetest@mail.comor whatever other custom field we need. I’ve tried multiple ways of structure, but always run into errors as soon as i vary from this: const payload = { 'data': { 'type': 'back-in-stock-subscription', 'attributes': { 'profile': { 'data': { 'type': 'profile', 'attributes': { 'email': email, } } }, 'channels': ['EMAIL'], }, 'relationship

291
M
Contributor I
3 months ago
E
Contributor III
edwinvContributor III
asked in Analytics and Deliverability
Klaviyo Attributed Revenue Metrics

On the overview dashboard, the preset cards “Conversion by Channel” and “Conversion Summary” show Klaviyo Attributed Revenue. The numbers there do not match up with figures reported by metrics like Placed Order, Ordered Product, Fulfilled Order, etc. How is this calculated? Additionally, when I try to create a custom report for one of the metrics mentioned above and group them by Attributed Message/Flow (to get metrics for campaigns and flows respectively), I get a row with an empty Attributed Message/Flow, and the Attributed Message/Flow Name is “Unknown ()” What is this attributed to? I thought it was referring to the unselected grouping (e.g. Unknown refers to Message when grouped by Flow) but the numbers don’t add up.

57157
Vesna EGarden
Active Contributor I
3 months ago
T
Contributor I
tswatersContributor I
asked in Developer Group
Periodic error patching catalogue items

I’ve got  process that runs every 3 hours, it will take all the products we have and send over current inventory numbers in cases where it has changed.  It uses this api endpoint:https://developers.klaviyo.com/en/reference/update_catalog_variantI do actually record requests and responses for all the things.  Every once in a while (maybe once a week?) we’ll see the api respond with an error about patch bodies being required.  It failed earlier this morning, about 20 minutes ago.I’m fairly certain the code that builds the payload is correct as there are ~1200 successful requests so far today, and only 1 failure.  Looking at the previous runs, even the same catalogue variant that failed worked 3x so far today… with the same payload (different inventory #), only one of them raises a 400 error.Very strange… anyone seen this before?  I’m thinking I might just ignore the error and continue processing if I see it.  Right now a 400 error like that bails the run and it trips up our monitoring wh

272
T
Contributor I
3 months ago
E
Contributor I
EricaMContributor I
asked in Email Templates and Coupons
Show/hide logic using Boolean properties

I’m trying to show/hide blocks based on the value of a Boolean profile property.I’ve set up two PropertiesBooleanFALSE that I have set to false in a test profile, andBooleanTRUE that I have set to true in a test profile.I have set up a number of text blocks in an attempt to identify the correct logic and the content of each block shows what syntax I have used for the show/hide logic. It is confusing that the blocks are showing for both true and false values of the same property - this is the preview. Any suggestions??  

651
chloe.strange
Community Manager
3 months ago
P
Contributor I
PlantonixContributor I
asked in Integrations and Reviews
Georgias Integration Pulling In Emails It shouldn't

Hello!We are experiencing an odd issue where a bunch of emails that have interacted with our support inbox are being pulled into Klaviyo. I’m starting to think having the support email being connected to Gorgias and Klaviyo was a bad idea.Anyway, the issue is it was pulling in proxy emails from Amazon & Walmart, but also a bunch of others like support emails from services we use; like notifications@discord.com, @usps.com, etc.We ended up sending a sunset flow to a bunch of emails that we shouldn’t have.Has anyone encountered this before? How do we prevent this?The only thing I can think of is to manually download a csv file and remove the good email address then reupload as a suppressed list?

501
chloe.strange
Community Manager
3 months ago
R
robwillmackNew Member
asked in Email Templates and Coupons
How to email out unique discount codes that can be redeemed in-store?

We’re an ecommerce brand with a brick and mortar presence and a strong local customer base. We’re opening a new store and I’d like to email my local subscribers a promo they can redeem in-store.  The omnichannel technical problem I'm trying to solve is: it’s easy enough to generate unique coupon codes with Klaviyo, but text-string coupon codes aren’t helpful when you’re trying to redeem it as an in-store purchase. Has anyone else encountered this problem and found a workaround? Failing that, here’s a feature request for Klaviyo: It would be helpful to have a scannable code, like a QR code, as an output format for unique discount codes.  

311
JessFosnough
Expert Problem Solver IV
3 months ago
S
Contributor I
SochaContributor I
asked in Integrations and Reviews
401 authentication_failed in data-privacy but works everywhere else

Hello I am building a Klaviyo integration. It will be on the klaviyo app store which means im using Oauth for authentication. Every api request has been working well but one thing I need to do is delete profiles. I have been using the Request Profile Deletion call to delete profiles but it always returns a 401 authentication_failed.Since im using Oauth the user gets a access token. I have been using the access token with no problems for api calls. I easily create profiles with it in the header like'Authorization' => 'Bearer  {{ accessToken }}'Now this header doesn’t work for the delete profile endpoint. I have added the necessary scopes `data-privacy:write data-privacy:read` to both my integration settings and my code. Any ideas?Here is the code if it helps $deletionRequest = [ 'data' => [ 'type' => 'data-privacy-deletion-job', 'attributes' => [ 'profile' => [ 'data' => [ 'type' => 'profile',

772
S
Contributor I
3 months ago
A
Contributor I
AngelaAMIContributor I
asked in Email Templates and Coupons
Why aren't my buttons showing on mobile emails?

When testing my campaign, the buttons on my email only show on desktop and not mobile. In the edit section i double and triple checked that the buttons display on both desktop and mobile.  I did create this email off of a template idk if that could be why. Any advice?This campaign needs to go out tomorrow.  TIA

7224
H
Contributor I
3 months ago
L
Contributor II
LidgerizContributor II
asked in Analytics and Deliverability
Apple bounce issues - A & MX record

I recently started having all my emails that went to an apple email address start bouncing, every single one. the reason given inside klaviyo deliverability report was the address was mispelled or does not exist, I reached out to apple and this is what they said:“The Host name  does not appear to have MX and A records configured in DNS. Please ask your dns administrator to resolve this and normal mail delivery should resume.” How do I get an A record and an MX record with klaviyo? I cant see it in settings…. thanks  Liz 

71110
L
Contributor II
3 months ago
T
Problem Solver I
TcapyattProblem Solver I
asked in Campaigns and Flows
Email display in Gmail desktop not consistent with Klaviyo

I’ve been building a new template for a client.I was experimenting with different line spacing for body copy vs headings in the template Styles section.However when sending previews / test emails, I was seeing that the line spacing was appearing far too large in the headings. There’s a big padding section below the headings which I just can’t seem to remove.I attempted to revert to body copy / ‘normal’ text throughout the template and remove all Heading formatting - but the Heading formatting seems to be stuck and now I can’t remove this additional padding.I am seeing the display issues particularly in Gmail (Chrome browser), yet the email is rendering OK on mobile.At this point I would like to revert to an earlier version of the template when the padding in test emails resembled the email editor more closely.But I can’t seem to remove the formatting. Hoping someone can help! Many thanks in advance. 

604
chloe.strange
Community Manager
3 months ago
L
Contributor II
LidgerizContributor II
asked in Campaigns and Flows
profile filter logic for abandonment flows

Hi Im wondering what the best practise is for the logic for excluding people from entering browse, cart and checkout abandonment flows. these are pretty standard profile filters for browse abadded to cart zero times since starting this flowcheckout started zero times since starting this flowhas not been in this flow in the last 30 dayshas not placed order in the last 30 dayshas not placed order since starting this flowBut my question is,  should you use “and” logic or “or” logic different people seem to suggest different things…. but it seems to me it should be “or” logic….any advice would be most appreciated.Thanks 

602
L
Contributor II
3 months ago
T
Contributor IV
trishap612Contributor IV
asked in Email Templates and Coupons
Unable to preview email due to tags?

Hello, I keep getting this error message to check my template tags or variables when I try to preview the email. What does this mean? The personalization I added in was directly from Klaviyo and I didnt modify it. Please see screenshot attached 

375
T
Contributor IV
3 months ago
S
Contributor I
siss_susanaContributor I
asked in Developer Group
Get Total Profiles/All profiles - The total count of all profiles

Hello everyone,  I’m really confuse about getting this metric via the python API GitHub - klaviyo/klaviyo-api-python: Python SDK for Klaviyo API. This number is the Total Profiles. I’ve inspected the full page, and this seems to be pre-loaded html field, not an API call. Can you please help me on how I can retrieve this number??   Thank you very much!Susana

1376
R
Problem Solver I
3 months ago
D
Contributor I
DavidGContributor I
asked in Lists, Segments, and Profiles
When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwritting their data

When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwriting their data? It seems the only option at the moment if contacts already exist in Klaviyo is that any mapped fields will be overwritten my new data from the CSV file. Is there any option to skip/exclude contacts that already exist without having to mash the list in advance in Excel?

3357
Vesna EGarden
Active Contributor I
3 months ago
A
Contributor I
Ameera CreationsContributor I
asked in Campaigns and Flows
unverified sender

Hi, When someone sign up to my pop up form they are added to a flow . They get emails from me . But in the emails they receive under the subject line it’s written “unverified sender” . What’s that and how to fix that issue. I was migrated my list from systeme.io . But the list that i am using now is new . And the list that i migrated from systeme.io is deleted.  i saw article in this topic but i am nothing getting clear answer 

10882
K
3 months ago
S
sep206New Member
asked in Accounts and Settings
What can I do in 2hrs for the biggest impact on my Klaviyo emails?

If you had just 2hrs to add some optimisations to email on your Klaviyo account, what high priority tasks would you recommend for the best impact on revenue?

363
DavidV
Partner - Platinum
3 months ago
B
Contributor I
Busra SahinContributor I
asked in Campaigns and Flows
Browse abandonment - Trigger Filters

I added a Trigger filters to the Browse abandonment flow. I added a product trigger like Namedoesn't equalChoosing a Congregation That is Right for You (12 pk). If a user reviews this product (Choosing a Congregation That is Right for You (12 pk).) and another product, will he receive a Browse abandonment email? Or will he not receive any emails due to this rule?

642
B
Contributor I
3 months ago
H
Contributor I
HannaBystroemContributor I
asked in Integrations and Reviews
Customer referrals platforms?

Hi, what customer referrals platforms do you recommend that integrates with Klaviyo? I am aware of Yotpo but looking at other options.

1534
S
Contributor I
3 months ago
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