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10837 Topics
bluesnapper
Partner
bluesnapperChampion & Partner
posted in Accounts and Settings
Klaviyo logging me out several times a day...

For a while now, Klaviyo has been randomly logging me out a few times daily. Usually, I’m in the middle of working on something. To make matters worse, each time I log back in, I’m presented with a captcha (I’ve lost count of the number of bridges and motorcycles I’ve selected!) even though I have 2FA enabled. Very frustrating when deadlines are looming...What is the rationale behind the session termination? Is it just me being picked on 😉 or are others experiencing this?RegardsAndy

2365
StefanUE
Expert Problem Solver III
9 months ago
M
Contributor II
MailingContributor II
asked in Integrations and Reviews
Klaviyo URLs for CSP

Does Klaviyo have a list of URLs we can include in our site CSP? as per https://developer.mozilla.org/en-US/docs/Web/HTTP/CSP Thanks

3735
D
Contributor I
9 months ago
C
Contributor I
CK1010Contributor I
asked in Lists, Segments, and Profiles
Klaviyo Link Wrapping issue with Tracking Link

Hello, We’re currently trying to create a new Shipping Template after connecting Starshipit API to Klaviyo.After creating a button and linking the dynamic tag for Tracking URL, Klaviyo uses its inbuild link wrapping and generates its own URL instead of taking the raw source link.  This results that carriers URL’s are running into errors.Is there any guidance or advise to disable the klaviyo link wrapping so it will use for this template the raw urls? Any other advise how to achieve that? We can use Shopify dynamic tags or Starshipit ones. I’ve contacted Klaviyo Support but they couldn’t figured out yet. Thank you in advance! 

502
M
Partner
9 months ago
K
Contributor II
kmcdermottContributor II
asked in Campaigns and Flows
Transactional Flow Rejected

I have a flow that keeps getting rejected from transactional status. I’m being told that it has marketing in it but it doesn’t. It goes like this: Person is on my website. They buy a 1-hour consultation with me. They then get this email. There are two links: one to provide some info about what they want to discuss in their consultation, and one to schedule the call. They’ve already paid for the call. So there’s no marketing. This is how I’m delivering what the customer ordered. I keep explaining this and I’m getting this pushback that it’s marketing but it’s definitely transactional. Has anyone dealt with this and found a fix?

1966
Bobi N.
Partner - Platinum
9 months ago
A
Contributor I
AlisContributor I
asked in Sign-up Forms
The Number of Form Submissions and the Number of People Are Different

Hello,While the number of form submissions we opened in our Klaviyo account appears to be 178 ( https://prnt.sc/Cgs-89UShyOR ) , only 40 records appear in the contact list. ( https://prnt.sc/mZs6JoiDaTkY ) I wonder why?

463
Bobby
Partner - Silver
9 months ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons
Building a dynamic table block using event dataTutorial

Displaying relevant products is a staple of any email marketing strategy. None is more important than the use of a dynamic table block to highlight products users have abandoned or have purchased.Dynamic event data will only show when the email is inside of an event based flow (abandoned cart, etc). For this example, I will be talking about abandoned cart, but this process can be used with other event triggers as well. This data shows information on what the customer did when on your website. In a flow email, add in a table block. Under table settings, turn to Dynamic. Go to preview tool for started checkout, find the repeating beginning variable for each item. IE: for price, name, quantity each of these begin with ‘event.extra.line_items’. This repeating string will be used for the row collection under table settings. Add in just the repeating string for row collection, nothing else. So, event.extra.line_items under row collection. Row alias can be anything you want, this one word wil

684011
L
Contributor I
9 months ago
L
Contributor I
Leo GarnetteContributor I
asked in Sign-up Forms
Back in stock teaser

Hi,  I have no clue if this is even coming from Klaviyo, but would like to know how to remove it if someone can assist.  its sitting at the bottom of a product page that is sold out. my restock app says its not from them. 

475
StefanUE
Expert Problem Solver III
9 months ago
W
Contributor I
WLABossContributor I
asked in Sign-up Forms
Display of Mobile and Desktop Pop up forms are flipped

I have an issue with my subscription Pop Up form displaying properly in mobile and desktop for my Shopify store. It was working fine I first set it up a few weeks ago, but now the email version of the Pop Up form is what’s rendering on mobile, and the mobile version of it is what’s rendering on desktop. The Success message for both mobile and email is flipped as well.I’m not sure whey they flipped like this and can’t figure out how to get it to go back. Do I need to start over and rebuild the forms?

673
W
Contributor I
9 months ago
A
Contributor II
Andrea at StormyContributor II
asked in SMS
SMS and antivirus apps

We just sent out an SMS message but are getting feedback from customers and employees that the message is getting put into the junk folder via Norton or if they click the link in the message that should go to our homepage they get a “suspicious website detected” AVG popup message and they can’t get to our site.Has anyone else expirenced this? If so, what can be done to avoid this again. This is our biggest sale day of the year and I needed to cancel the SMS sends so we don’t get dinged by Klaviyo for sending spam...which isn’t going to help with our sales numbers.Thanks for any help!

836
A
Contributor II
9 months ago
L
Active Contributor I
LM0721Active Contributor I
asked in Lists, Segments, and Profiles
Receiving Mailchimp removal request

 Hello Klaviyo community!We migrated from Mailchimp to Klaviyo over 2 years ago and still have our mailchimp integration on just in case. All email communications we send are from Klaviyo (marketing) or Shopify (for transactional) The odd time (maybe 1 or 2x a month), we’ll receive this automated email from mailchimp to remove a contact that has requested, which i then remove their profile that we have in Klaviyo.Does anyone know why this wouldn’t come to Klaviyo as a request? Secondly, when I go to look at said customer, they’ve JUST subscribed to our main newsletter the moment we get this email. It’s very few and far but I am curious if anyone knows why it goes through Mailchimp and also what this request looks like from a customer’s point of view.

1934
L
Active Contributor I
9 months ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Klaviyo AI
Klaviyo Email AI

 Do you often come up with fantastic new email design ideas, but find yourself unsure of how to bring it to life?Klaviyo’s Email AI tool allows you to describe the content you want and creates complete section layouts that include images, text blocks, buttons, and compelling copy that is ready to be edited and finalized by you. A couple important things to note before we continue: first, this tool is available for only paid Klaviyo accounts. Additionally, although this assistant creates email sections for you, you are still responsible for the final content.To use this tool, first create a template in the drag and drop editor. Next, select an existing section or add a new section.Hovering over the section block, you’ll notice the new “sparkle” icon where the clone/delete buttons are located. In the “Describe the section” text input, you can add a description of what you want the tool to build and specify what types of drag/drop blocks you’d like included or what copy to add. For exampl

2220
Anna McCarthy
Klaviyo Employee
9 months ago
A
Ana CNew Member
asked in Analytics and Deliverability
Yahoo and Gmail requiremens for accounts with less than 5k contacts

I have an account with less than 5k emails, so as I understand that would not be considered bulk sending in terms of the new Gmail and Yahoo requirements this 2024. Besides not impersonating a Gmail address and keeping spam rates low (which I already do) is not entirely clear whether I should do something else. Do I need to set up an SPF, DKIM, DMARC validation, DNS records or something along the lines?I use by the way a shared IP address from Klaviyo. 

912
kaila.lawrence
Community Manager
9 months ago
K
Contributor II
KristinaSchreinerContributor II
asked in Lists, Segments, and Profiles
Where do these fake profiles come from?

Hello all,Since January 12 2024 every day there are about 5-7 fake profiles being created in my Klaviyo database. They all have English / American names, e-mail addresses that don’t match the name and location is set to “Germany”. Klaviyo does not show any “Activities” for that user and also no source or reference is listed - and yet the profiles are created with full name and e-mail address.Where do those profiles come from? I do not have a sign up form, other than the checkout in Shopify, that collects Name and E-Mail Address together, but the profiles do not seem to come via Shopify checkout. Does anyone have any ideas where they could come from and what I can do to avoid this spam?Thank you. 

71713
kaila.lawrence
Community Manager
9 months ago
A
Contributor III
AdamBContributor III
asked in Sign-up Forms
Mobile display issue with email confirmation form

Hello, I am having a display issue with the confirm subscription email on mobile. Hoping someone can help. I am receiving the confirmation emails very small on mobile, while the emails look just fine on desktop. The mobile preview in the editor looks fine, like this: But when it is received in both my ios inbox as well as in the gmail app, it appears like this: I have compared all settings to other templates that are displaying just fine in mobile, and made similar settings in this form. I have the form width set to 600 px. The editor for this email form is rather limited and seems like the classic editor, so not really much to play around with. Am I missing something? Thanks in Advance!

2865
F
Contributor I
9 months ago
K
Contributor I
KeeksContributor I
asked in Campaigns and Flows
Price Drop Flow Testing

Have created a price drop flow and can see items in the price drop report.We want to test this is working correctly but after setting the flow to manual, we are unable to get the flow to trigger and push into the ‘needs review’ how can we get this to trigger for manual testing?

1354
J
Contributor III
9 months ago
ART4LK9
Contributor I
ART4LK9Contributor I
asked in Campaigns and Flows
Troubleshooting Win Back Flow

Hello -I have a question about my profile filter in my winback flow. If it’s set to include everyone from all lists that hasn’t opening an email in 180 days. Does the 180 count begin when the flow was created, or is it calculated from data in their profile? I am not seeing anyone in any of the flow cues since creating it nearly a month ago.Thanks in advance for helping if you know why.

851
StefanUE
Expert Problem Solver III
9 months ago
Eamonn
Active Contributor II
EamonnActive Contributor II
asked in Klaviyo AI
Predicted next purchase date” as a flow trigger

I have a question regarding Klaviyos Predictive AI that I asked on during the strategy session but did not get an adequate reply. Specifically, can I use the Predictive AI “Predicted next purchase date” as a flow trigger when sending a replenishment flow email?My customers reorder anytime between 15 and 70 days so sending out a generic 30 day reminder is losing me potential sales. 

10382
Eamonn
Active Contributor II
9 months ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Sign-up Forms
Button font in embed form not showing the correct font

I’m running into an issue with my embed form on my Shopify site. In Klaviyo, it looks like this: But when I put it up on my Shopify site, the font on the button isn’t coming through, and it looks like this:  I have a popup form on the site, and it looks great, as do all my emails. The only issue is with this embedded form. Any ideas how I can correct this?  Thank you!!

742
L
Problem Solver I
9 months ago
L
Contributor III
lif-abContributor III
asked in Integrations and Reviews
Slightly modify back in stock Modal styling

Hi there,i am using Shopify and i would like to make some slight modifications to the back in stock modal, not a complete custom solution but:Make the heading in bold letters Gray-out the variant dropdown Add letter spacing in the button Change some of the font sizes ideally change the size of the modalIs this doable through some extra variables? if not what’s a good solution? I was hoping there was a designer tool like the sign up forms but it doesn't seem like. 

152610
N
Contributor I
9 months ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows
Can we add a first name before our sender name?

Hi guys,Our sender name has been the same ever since we founded our brand. It's simply our brand name. I lately followed some of my competitors' channel and see that they custom their sender name a bit. For example first_name@brand_name, this is the common way. With the sender name regulation, do you guys think it can be harmful in some ways (or in the future maybe)? and if the answer is “no". Could you guys name some benefits from it. That would help me a lot. Looking forward to all of your responses!Best regards,Danny

1194
Konic Group
Problem Solver I
9 months ago
I
Contributor I
ijawiucoka1Contributor I
asked in Email Templates and Coupons
Product feed template tag

I would like to write a template that displays some products from the product feed and show specific fields for each one. I found the catalog tag and I was wondering if there’s anything similar but for listing all products in the product feed (to use as input in a template loop) Thanks

1722
E
Contributor I
9 months ago
D
Active Contributor I
dkjonzyActive Contributor I
asked in Campaigns and Flows
Does anyone know how to distinguish preview emails after they are sent?

We have some links that send events back to Klaviyo that trigger new emails to be sent. When we send a preview email through klaviyo, the placeholders and filled in and the links are technically live meaning if someone accidentally clicked a link in a preview email, it would have consequences for the real person who’s test event was used to send the preview. Is there a way to distinguish whether an email was sent as a preview or to a real person as part of a flow/campaign so that we can disable the links for the previews but have them live in the real emails? Any placeholders that are replaced differently etc?

2064
D
Active Contributor I
9 months ago
T
Contributor I
TungKeslyKomenContributor I
asked in Campaigns and Flows
All email skipped - Flow filters

I’m new to Klaviyo and just got my flows set up and live.I also get trouble with all email now being skipped, i do not know why like that but i think something wrong when i set flow filters. Am I wrong in setting up the logic for flow filters? Can I have some advice please? Thanks in advance!

952
Ashley I.
Partner - Platinum
9 months ago
G
Contributor II
george12345245135124Contributor II
asked in Campaigns and Flows
I've sent a campaign and users are still queued

Hello,  I sent a campaign and I appreciate it is for 37k people but I sent it at 12 but still hasn’t sent to 11k people.  I have a few concerns; I used the list of consumer who sign up to our newsletter, will this email keep on sending to people who have just signup? If the above doesn’t happen will they send soon because its been 4 hours and it is only sending 30 at a time?  Thanks, George

4312
standoutecom
Problem Solver III
9 months ago
M
Contributor I
mmatternContributor I
asked in Accounts and Settings
opening app from shopify always gives 403 error

A client sent me a Klaviyo invite but I am never able to launch the app from their Shopify store. I have access to their store’s Products, Themes, and Apps. I have deleted all site settings (cookies, etc.) and logged in fresh. I have had them resend me invites. But every time I click the App from within Shopify admin I get this error:Access to www.klaviyo.com was deniedYou don't have authorization to view this page.HTTP ERROR 403 I’m at a loss and frustrated that I can’t help my client. 

814
M
Contributor I
9 months ago
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