Recently active topics

508 Topics

M
Contributor I
mitxelmoContributor I
asked in Developer Group

Increase sync rate of Magento 2 integration

Hi,It seems the data sync rate for the Magento 2 integration is every 30 mins. Is there any way we could accelerate this via settings or by forcing the sync more often from our side (calling the APIs, using js scripts...)?Thank you! Best,

1
Ashley I.
Partner - Silver
27 days ago
M
Contributor III
MZeebContributor III
asked in Sign-up Forms

Pop Up Form Target by Product Type

I am hoping to have a pop up trigger on the cart page only for people with a certain item type in their cart but am having trouble with the “category” trigger - I am wondering if I am just not using the exact right name for the tags they are pulling from. Anyone know how to see a list of “categories” that Klaviyo has for a store so I can choose the right one? 

1
bluesnapper
Partner
28 days ago
K
Contributor II
Konic GroupContributor II
asked in Sign-up Forms

Is It Possible If I Enter A Contact List Manually Through Our Sign Up Form

Hi guys,Like the title. It's like cold mailing, but instead of reaching out to them directly, I will enter their e-mail address into our Klaviyo system through our sign-up form first 🤡. Have you guys ever thought of this? I know this will definitely violate those EIP regulations, but IDK how extreme it will get to do that, anyone could guide me 😸. Looking forward to all responses 👀!Best regards,Danny Nguyen

1
Bobi N.
Partner - Platinum
28 days ago
Lissy Newphry
Klaviyo Employee
Lissy NewphryKlaviyo Employee
posted in Live training recordings

Maximising Revenue: Klaviyo Tactics for End of Financial Year Sales Growth

This post contains all resources related to the training series on Maximising Revenue: Klaviyo Tactics for End of Financial Year Sales Growth.  During the sessions we covered:Acquisition strategies: How to capitalise on your owned marketing channels to drive more revenue using Klaviyo over a busy sales period. Segmentation Strategies: Discover how to segment your customer base effectively using Klaviyo to tailor messaging and promotions for maximum impact during EOFY sales. Personalisation Techniques: how to personalise email campaigns and marketing materials to resonate with your audience, increasing engagement and conversion rates. Optimising email design to generate higher engagement and revenue.Additional resources:Facebook ad integration Academy course Getting started with signup forms How to collect consent via Instagram  

0
Lissy Newphry
Klaviyo Employee
28 days ago
L
Contributor III
LunaFr11Contributor III
asked in Campaigns and Flows

Text Only and links

Can I add 1 or more links to my text only emails? what are the best practices here? Thx!

3
DavidV
Partner - Gold
28 days ago
H
Contributor I
haisuezjwContributor I
asked in Lists, Segments, and Profiles

Seeking Advice on Managing WooCommerce and Mailchimp Subscribers

My website is integrated with WooCommerce, and we have a large number of profiles from WooCommerce. However, these profiles have never subscribed to us because our website didn't previously ask for subscription consent.We also have subscriptions through Mailchimp. combining WooCommerce profiles with MailChimp profiles, the total would be over eight thousand individuals. However, the number of subscribers in Mailchimp is only four thousand. This means we can only perform email marketing for these four thousand subscribers.Before we pay for all eight thousand profiles, I'd like to know if there's any way to avoid paying for the additional four thousand subscribers. (I've searched, but couldn't find the right article for this...)

1
DavidV
Partner - Gold
28 days ago
W
Problem Solver I
Wear SkinnysProblem Solver I
asked in Integrations and Reviews

Initial source tracking pre-cookie

Does Klaviyo only track “How they found you” data for people that have been previously cookied?Here’s my use case and breakdown (Shopify):1st-time visitor lands on my home page (or any page) from a Pinterest ad that sends UTM data to my site. Visitor makes a purchase Shopify picks up the UTM data and reports it properly in the Conversion Summary Klaviyo reports no data at all for source, UTM, etc.I want to be able to create a segment with profiles that were sourced through Pinterest.How can I do this?

2
W
Problem Solver I
28 days ago
J
Contributor IV
JaneImpelidoContributor IV
asked in Campaigns and Flows

Dynamic Product Blocks Keeps Repeating

Hello there! I would like to ask for some help with our dynamic product blocks keep on repeating multiple times around 8x even though the product that’s only shown in the event metric is only 1. I attached photos for reference. I would appreciate fast solutions and recommendations on how to fix this. Thank you so much.  

1
sonomaemail
Problem Solver III
28 days ago
F
Contributor I
FannyperretContributor I
asked in Sign-up Forms

How adding Birthday date in my pop up sign up

I want to add the birthday date in my pop-up so that I can collect my clients' birthday dates to create a flow and offer them discounts, gifts, etc.I don’t see how it’s possible?And how will the date be added to my clients' profiles?Also, what is the best method for asking my already subscribed clients for their birthday date? With a system that collects these dates directly into their profiles?Thank you.          

1
sonomaemail
Problem Solver III
28 days ago
carleygilmore
Klaviyo Employee
carleygilmoreKlaviyo Employee
published in Developer Group

We've updated our API versioning and retirement policy!

Attention Developer Group!  We’ve updated our versioning and retirement policy on how we version our APIs, define non-breaking and breaking changes, and offer developer support throughout our API lifecycle. Users of our legacy v1/v2 APIs, keep in mind that you have until June 30, 2024 (~5 months) to migrate to our latest stable API revision! We encourage you to turn to our migration resources and developer community for support. What’s changed? Since we first released our versioning and retirement policy, our APIs have been versioned with revisions, or date-formatted snapshots of our API at a point in time (e.g., 2023-12-15). With the retirement of our v1/v2 legacy APIs on the horizon, we’ve updated our API lifecycle to clarify and standardize our API support:When a new revision is released, it is considered stable for 1 year, until it is retired. Once a revision is retired, you’ll have 1 year to upgrade your apps and integrations to our latest stable revision before it is retired and

2622
carleygilmore
Klaviyo Employee
28 days ago
T
Contributor I
ThirtySixxContributor I
asked in Campaigns and Flows

Flow Filter not working - Person that purchased is getting emails for non purchasers

I recently set up a new coupon welcome flow that has a conditional split at the beginning. People that HAVEN'T purchased get a coupon code and some emails to drive the purchase. People that have purchased get a standard welcome email. However, someone that DID make a purchase after entering the flow is continuing to get the welcome flow. What is wrong with my setup that it isn’t removing people when they purchase mid flow? I was under the impressions these filters only need to be applied once and people will be removed when they meet the condition later.  Troubleshooting notes:I verified that the user used the same email to purchase and enter the listusers purchased at 2:53pm and received the next email in the flow at 6:56pm so there was plenty of time for them to be removed from the flow  

5
In the Inbox
Partner - Platinum
28 days ago
J
Contributor I
jbfahContributor I
asked in Analytics and Deliverability

Adding List Growth chart to a dashboard

Hi there,I know how to access a chart showing my list growth but I’m looking to replicate that as a new card in a dashboard and can’t for the life of me figure it out.

3
Sujal
Problem Solver IV
28 days ago
C
Contributor I
cornsaladContributor I
asked in Developer Group

Template Glitch

So, I’m trying to edit the template (email design) inside the Flows.Then this happened:Loom videoDunno if it’s sort of a glitch.

1
KeviSunshine
Expert Problem Solver II
28 days ago
I
Contributor I
irenebylia22Contributor I
asked in Developer Group

Subscribe to back in stock reports Error "Select a valid choice. 0 is not one of the available choices."

Hello,There is an error when I am trying to create a scheduled report of back in stock subscribers for a shopify store. "Select a valid choice. 0 is not one of the available choices."Is it maybe because we haven’t create a flow yet? So we don’t have any data. Thanks!  

1
Sujal
Problem Solver IV
28 days ago
N
Active Contributor I
NRBWActive Contributor I
asked in Campaigns and Flows

product feed that leaves out products people have aged out of

Hi, I’m a complete newbie with Klaviyo and am hoping for suggestions.We sell items to pregnant people and new parents. I’d like to show customers a “you may also like” dynamic product block that only includes products that are relevant for the stage they are at (pregnant, have a newborn 0-3 months, have a baby between 3 months to 1 year old, have a toddler, etc). For example if they have already had their baby they should not see childbirth prep classes. We have set up a  “Birth Date” custom profile attribute where we collect a date that is either their due date or the baby’s birth date.I was thinking I would use a combination of display logic and product feeds that would include only relevant collections to make sure they only see relevant items but I can not figure out the logic that would work for it. Any ideas?  To note we do not have a birth date for everyone so we will also need a block option that is more general and apply to almost everyone. THANKS!

6
bluesnapper
Partner
28 days ago
D
Contributor III
DonniebrascContributor III
asked in Campaigns and Flows

Campaign with abandoned Cart, Checkout link not working

Hello together,I have activated my flow for the canceled shopping carts.Unfortunately, this does not send to the previous abandoned carts, but only from now on. Therefore, I have now simply created a segment for the old ones and would like to send a separate campaign to the abandoned carts from 4-5 days ago. (From now on it runs automatically through the flow)Unfortunately, the {{ event.extra.checkout_url}} URL on the button does not work. The button remains unclickable in the mail. I think because it was not started properly via a flow. But via a campaign. (But the criteria for the segment are the same as for the flow)Can someone here give me the link how the customer gets to his correct last shopping cart?Thank you very much

3
bluesnapper
Partner
28 days ago
S
Contributor I
SLCKRtylerContributor I
asked in Analytics and Deliverability

Sharp Dropoff in Open Rates after switching to Branded Sender

Hello, I switched to the branded sender domain about 3 weeks ago and have seen a significant drop in open rates from about 40-50% to about 14%.  The drop off in open rate has to be a direct result of the domain ship as nothing else has changed. I am seeing this performance difference across all email types, including sale focused emails and information focused emails. I have not done any warming practices as my understanding from the Klayvio guidelines was that I wouldn’t have to. Is there anything I can do to help troubleshoot this drop?

2
Bobi N.
Partner - Platinum
29 days ago
E
Contributor II
ExieContributor II
asked in Accounts and Settings

Branded sending domain saying "pending"

Hello. I am trying to set up the branded sending domain but can’t even get past the 1st step. It’s saying “pending” at the first step when I go to set up the branded sending domain. I don’t have an option to “add”. This is stressing me out as I don’t know what to do, there are no instructions on how to trouble shoot this. HELP!

11
M
Problem Solver IV
29 days ago
N
Contributor I
Noah SusongContributor I
asked in Lists, Segments, and Profiles

List import/segmentation struggle

Hey Klaviyo crew, this might be a bit of a long one so hopefully I can get my point across as best as possible.  So, I am managing a new list for a client that recently switched over from SquareSpace to Shopify (Literally within the past week). The list contains about 1600 people and the client had manually imported it from SS. The problem I am having is that many people in the list are under a “Not subscribed” metric but they are on the main list. So something I did was head into Shopify to segment customers who’s email_subscription_status = Subscribed. What I am getting is a list of a little over 1200 people who are SUBSCRIBED. My question is, should I export this list as a CSV and import it into Klaviyo and build the list from there or continue using the “Main List” with the 1600 users explained earlier even though some are “not subscribed” and some have also unsubscribed.  I’m just having trouble getting everything correctly configured because all of my segments (Like x days engage

1
retention
Partner - Platinum
29 days ago
C
Contributor I
curiouscalamansiContributor I
asked in Campaigns and Flows

A/B Test Post-Purchase Flow in Shopify

I have created a post-purchase flow in Klaviyo with three emails, which include: Order confirmation  While you wait  Reminder to get started to use product For each email I am A/B testing. I want to understand the following: How do I integrate this flow and A/B testing into Shopify? From what I have read the only option right now is to copy/paste the HTML for the email template from Klaviyo to Shopify but this means there is no A/B testing available for the order conf? If I want to A/B test is my only option to use a standard order confirmation (no A/B test) and then have the remaining triggered in Klaviyo for the user to receive (this I can A/B test)?Any suggestions or input would be helpful thank you! 

5
DavidV
Partner - Gold
29 days ago
R
Contributor I
ryannschuessContributor I
asked in Developer Group

POST API command using Alteryx

Hi! I'm trying to use Alteryx to run the Create or Update Profile command to post updated attributes in Klaviyo. I keep getting "An object with data is required" error, even though I have data selected in the payload. I think my syntax is incorrect but I'm not sure how to fix this. Below are screen shots of the POST command to update the organization for a profile.  

4
R
Contributor I
29 days ago
O
Contributor II
OliArceContributor II
asked in Lists, Segments, and Profiles

Create sgemnet from a specific suscriber form

Hi, I have a couple of new landing pages on my Shopify store, each with a subscribe form. Due to the synchronization between Shopify and Klaviyo, every subscription is added to my newsletter list. How can I create a segment for people who subscribe on each landing page?Thanks

4
O
Contributor II
29 days ago
A
Contributor I
Adam-SContributor I
asked in Campaigns and Flows

Flow for when customer request to update their payment method

I want to create a flow for when customer request to update their payment method in shopify. I don't know the trigger for this. can someone help me with this.

2
Kat Mofokeng
Problem Solver II
29 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

WooCommerce referral code integrate with klaviyo

Hey! I'm looking to integrate a referral code in my post-purchase email flow. Where customers can give 10$ to a friend and when the friend makes a purchase with this code, the customer also receives a 10$ discount. Is there any WooCommerce plugin I can use that allows me to make these emails in klavio.

1
Kat Mofokeng
Problem Solver II
29 days ago
D
Problem Solver I
diegoecheProblem Solver I
asked in Developer Group

What characters are supported in the email field of Profiles?

Good day Klaviyo People!We are noticing quite a lot of 400s when doing identify/track calls to Klaviyo. It looks like a lot of email addresses that we get through Shopify can't be processed through Klaviyo. One example is non-ascii email addresses as mentioned in this other post:But in our system we see it's not limited to non-ascii characters but there are quite a lot of characters that create issues when sending events to Klaviyo.I looked at the docs but couldn't find anything. Could you provide what is the subset of email addresses that are valid email addresses in Klaviyo? Like a regex you use internally or the set of characters supported?  

4
D
Problem Solver I
29 days ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.