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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1163 Topics
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Contributor I
mrchrisjordanContributor I
posted in Email Templates and Coupons
Question About Email Question

Hey guys, I realize this is a very apparent response, but I'm also aware that each store operates differently based on its location.But here's my question:I'm curious whether anyone still allows consumers to send items by email. I've had numerous businesses in my region inform me that they've stopped utilizing email completely check and replaced it with an auto responder.Now, we do have an auto responder set up, but it tends to be forgotten, and before we know it, we've had 30 to 50 emails from one person providing different files.I'm simply interested if anybody has found a good disincentive to persuade consumers to use online, self-serve, or BSD 100 percent of the time so that we don't have an email swamped with requests with garbage.

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Contributor I
3 years ago
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Contributor I
Teabox123Contributor I
asked in Email Templates and Coupons
How to add Billing address to Shipping Email?

I’m able to add the shipping address by using code {{event.ShippingAddress}}, but I wonder how to access Billing Address  through code. I googled a lot but I couldn’t find any solution. I would really appreciate your help guys!

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Contributor I
3 years ago
B
Contributor I
beakindbybeaContributor I
asked in Email Templates and Coupons
How to check my domain email inbox?

I've recently set up my Klaviyo account and integrated it with my shopify website. It recommended I create an email address that contains my domain name (rather than the outlook email which I have been using) which is now set as the default for replies etc when I send an email campaign. How do I check the inbox for it?? I can’t find it anywhere! Image attached - I want to check my inbox for bea@beakind.co.ukI never created a password for it or anything, just typed it in when creating my first flow, as it was the recommended.   

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Contributor I
3 years ago
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Contributor I
thilebanContributor I
asked in Email Templates and Coupons
Product image not showing up when I preview or send a test email

I have created the Instagram rss xml feed and configured in Email template, Its working.But Product image not showing up when I preview or send a test email.How to resolve it?

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Contributor I
3 years ago
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Contributor I
ben124Contributor I
asked in Email Templates and Coupons
Different Currencies on Emails

Hi, I am trying to find out how to have emails include the correct currency and prices we use on our shopify site depending on location.  So recipients in the US get $ and the correct price and recipients in UK get £ and Europe Euros. I’ve just tested my first email blast and included a data feed of popular products but they are all coming up in £...even in the USIs someone able to help me on this please, thanks so muchBen

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Contributor I
3 years ago
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Contributor I
mazenhajjarContributor I
asked in Email Templates and Coupons
Ready for Pickup and Picked Up notifications in Shopify

Has anyone used the Klaviyo email template for "Ready for Pickup” and “Picked Up” notifications on Shopify. I can not find the template, any help would be greatly appreciated. Thanks

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Contributor I
3 years ago
M
Contributor I
MadihaKiranContributor I
asked in Email Templates and Coupons
Making Event Variable

I'm looking for the variable for when someone refunds an order or cancels an order, It will pull in the item name price and image of the item when someone views the email. Just how you would be able to see when someone views a product in an abandoned cart or a browse abandonment email. It's not a prebuilt transactional email flow that's in Klaviyo so I'd like to figure out how to build it from scratch. Please let me know if you have any info on this! 

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Contributor I
3 years ago
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Contributor I
notthatcreativeContributor I
asked in Email Templates and Coupons
Set table block to 2 columns

How can I add two products side by side in the table block? Product Image 1 - Product Image 2Product name 1 - Product name 2 Product Image 3 - Product Image 4Product name 3 - Product name 4 Is that possible? :) I only found how to add image or text in 1 column, but not both. 

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Contributor I
3 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
posted in Email Templates and Coupons
Coupon Formatting Best Practice

Anyone have any insight as to whether it’s best to send a coupon code as a link that will automatically apply the coupon code VS sending it as plain text that is easily copy/pasted? Looking for some best practice tips on how to send dynamic coupons in welcome/abandoned cart flow. Thanks!

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steez_brand
Active Contributor I
3 years ago
M
Contributor I
Martin_DeeContributor I
asked in Email Templates and Coupons
How to use Show/Hide Logic for Custom Properties using List Data Type

Hi,I was trying to make specific blocks in a template show or hide based using the condition structure:person|lookup:'Account_Owner'=’Martin Dee’In this instance ‘Account_Owner’ is a custom variable stored in the list and ‘Martin Dee’ would be one of the values used in that varaible. I could not get the system to accept this condition as being valid and I got an error message every time I tried to save it.  In the end I got the template working successfully using the condition structure of:'Martin' in person|lookup:'Account_Owner'But, I’d still like to understand what I was doing wrong in the first example. Can anyone explain it to me please?

10212
M
Contributor I
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Email Templates and Coupons
brand template

During new brand campaign how will design template and attach in campaign content.

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sachin16
Active Contributor IV
3 years ago
sleepingdog
Problem Solver I
sleepingdogProblem Solver I
asked in Email Templates and Coupons
Dynamic Table Block - where am I going wrong?

Hey all! We are running into some issues with our dynamic table blocks not showing any of our abandoned cart content. Our templates are built outside of the Klaviyo Drag & Drop builder so all dynamic content is done in HTML.A suggestion from Klaviyo help was to build the block in Klaviyo temp builder and export in HTML to pluck the structured code to insert into our template. We have done so but coming up short when we import the temp back into Klaviyo. The block is rendering the expected results in the D&D builder inside of Klaviyo but not rendering any results outside in our HTML template. Where are we going wrong?! Code below. Row Collection = event.Items | Row Alias = item<table border="0" cellpadding="0" cellspacing="0" class="kmTableBlock kmTableMobile" style="border-collapse:collapse; mso-table-lspace:0; mso-table-rspace:0" width="100%"> <tbody class="kmTableBlockOuter"> <tr> <td class="kmTableBlockInner" style="border-collapse:c

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sleepingdog
Problem Solver I
3 years ago
L
Contributor I
Lorraine88Contributor I
asked in Email Templates and Coupons
tax line is seperating

I customized my email confirmation page and now that the code is pasted into Shopify the Tax line item separates the city and state tax. How can I get the tax items on ONE line only and not separate

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Contributor I
3 years ago
M
Contributor I
MarcellaContributor I
asked in Email Templates and Coupons
Coupon Code Not Working on Shopify Signup Popup Form

I can't seem to get the coupon I created for a popup signup form to get integrated with Shopify. 

3561
M
Contributor I
3 years ago
InternetMarketingAd
Contributor I
InternetMarketingAdContributor I
asked in Email Templates and Coupons
Email not centered on factory Samsung S8+ mobile email browser (Pushed right side of screen)

Samsung mobile email factory app version 6.1.50.25Notice how email is pushed to right of screen.All others platforms tested centered.any advice to solve welcomed. 

5411
InternetMarketingAd
Contributor I
3 years ago
melissaK
Contributor I
melissaKContributor I
asked in Email Templates and Coupons
Adding a secondary address line event variable to a Klaviyo Order Confirmation email

Hello, We've received feedback from our customers saying that they are not seeing the second line of their address on their order confirmation email, so if they input an apartment number, or a suite, it’s not showing up, making them think that it will be delivered to the wrong place. Could someone help me by replying with how to add the correct properties to the confirmation email? This will help put our customers at ease! Here is a screenshot of what it looks like right now.  Thanks in advance! 

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melissaK
Contributor I
3 years ago
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Contributor I
carlos_redondoContributor I
asked in Email Templates and Coupons
Klavijo Transactional Emails / Custom eCommerce

Hi Team,We developed an eCommerce solution for B2B/B2C customers integrated with the Oracle ERP EnterpriseOne, our eCommerce solution is build upon a Progress CMS product named “Sitefinity”.  We’ve an Email transaction engine, but we’re looking for tools like Klavijo to provide a better experience to our customers.  The question is:  I noticed Klavijo have a set of pre-integrated solutions for ecommerce like Magento, BigCommerce, etc.  Does Klavijo provides mechanism to integrate a custom eCommerce solution like ours? Thanks.Carlos. 

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Contributor I
3 years ago
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Contributor IV
HPBContributor IV
asked in Email Templates and Coupons
Beauty product listings in e-mails

Hi,A smaller problem with our e-mails, is actually having production description as text in the email. This gives a poorly looking e-mail based on the viewing screen.Noticed a lot of webshops beautifying their product listings in their emails, wherein the text and product is sent as a picture. This gives the same compact viewing experience on all devices.Any ideas what tool i can use to achieve this in klaviyo? 

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Contributor IV
3 years ago
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Contributor I
lukealliedContributor I
asked in Email Templates and Coupons
Font spacing issue

Hi, I’m encountering a spacing issue where there is the same spacing between every character, which looks off. It happens on all fonts. Any suggestions? Screenshot below.  

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Contributor I
3 years ago
O
Contributor I
orbxdelreyContributor I
asked in Email Templates and Coupons
Object-fill CSS/HTML

I see when uploading an image in either a split block or an image block, the image style is set to “fit/contain” to container/block rather than “fill/cover”. How can I ensure the image fills/covers the container/block?The problem I am facing is no matter if I set a max width or check “fill image area”, if the image is wider than the container it still remains at a fit/contain state.I need it to “fill/cover” the container/block.

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O
Contributor I
3 years ago
PAASE_Digital
Partner - Platinum
PAASE_DigitalPartner - Platinum
asked in Email Templates and Coupons
Reusing discount codes in campaign emails

Hi All, Just looking for a way to be more efficient with unique discount codes.  Background: Shopify client, using unique codes generated in Klaviyo. We’re looking to do a series of emails; Sale launch (unique discount code created)  Follow up messaging based on whether or not a sale is completed Ideally i’d like to re-use the same discount code, I can see the active coupon on the customer profile but i’m not sure on how we can reference this in the template? Any thoughts?Best wishes,Phill 

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PAASE_Digital
Partner - Platinum
3 years ago
S
Contributor I
sm1820Contributor I
asked in Email Templates and Coupons
Best email width for Outlook Mobile App on ios?

Hi Klaviyo Community! I work on newsletters for a company and am seeing some issues with rendering in the mobile outlook app.The email is currently set to a total width of 600px. There are two columns and each is set to 300px wide. Though they are the same widths, the images show up uneven in the outlook mobile app on ios (the image in the right column displays much larger than left, making the left column image smaller with space from the bg color on the top and bottom to fill the space.) I tried using percents instead of a pixel width and saw the same issue. I have tried some smaller pixel widths and those are looking better.Does anyone know the set width be for emails in mobile to display correctly in the outlook mobile app? (Also, is there a way for percents to work for outlook in mobile?) Thank you in advance! 

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Contributor I
3 years ago
InternetMarketingAd
Contributor I
InternetMarketingAdContributor I
asked in Email Templates and Coupons
How to change text color in sign up forms

How to Change TEXT FONT COLOR on Sign-up Forms?  A few days ago I was able to however yesterday I noticed only can copy and paste a font from another form that has a color other than black. I also am missing SOURCE CODE option to add / delete code directly. Please advise.

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InternetMarketingAd
Contributor I
3 years ago
D
Active Contributor I
DonActive Contributor I
asked in Email Templates and Coupons
Adding new drag n drop functionality to an existing template

Hi there,I saw a couple of answers that almost hit on this topic, but not exactly. I need to add some custom code to an existing KL d-n-d template. When I do it by adding this into my custom code where I want the editable text:<table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td align="center" data-klaviyo-region="true" data-klaviyo-region-width-pixels="600"> <div class="klaviyo-block klaviyo-text-block"> <h2 class="col-subhead" style="margin-top:0;margin-bottom:12px;font-family:Arial,sans-serif;font-weight:bold;">Subhead Description Text</h2> </div> </td> </tr> </tbody></table>I get something that looks like this (below) which, while editable, is only slightly better than raw HTML, especially the image. I’m assuming that the ENTIRE template needs to be imported from new html and the KL tags added after. (When I do that, the editables act the same as KL templates). Thanks!Don

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Active Contributor I
3 years ago
B
Contributor I
becksoContributor I
asked in Email Templates and Coupons
How to find length of an array ?

Hello,  I am having troubles writing an email following the condition whether the array contains one element or several elements. I would like to build this condition : if event.Items.length > 1, then do something otherwise do something else. I can’t find a liquid expression implicating length or size to define an array working in KlaviyoI tried {{ my_array.size }} but it does not work...Thanks for your answers !

8803
B
Contributor I
3 years ago
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