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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1180 Topics
A
Contributor I
Alex SleiborgContributor I
asked in Email Templates and Coupons
Can't get email template to show phone_number

Hi, Im new to Klaviyo. And we have created some email templates.But the phone_number property won’t show in the actually email, but the data shows in the preview?                                                       <div>                                                        Mail: {{ email }}<br/>                                                        <span>Tlf.: {{ phone_number }}</span> Any ideas?  Best Regards Alex

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alex.hong
3 years ago
E
Contributor II
ElliContributor II
asked in Email Templates and Coupons
Product Block - Shopify Notifications

Hi, we want to customize our shopify notifications. However when I export the  code e.g order confirmation or abandoned cart code I get an error massage. I suppose that is because there is a product block included. As outlined here https://help.klaviyo.com/hc/en-us/articles/115005080587-How-to-Personalize-and-Export-Shopify-Notification-EmailsHas anyone found a way around it or do I really need to pay extra for other apps such as orderly to have custom notifications?

1131
Dov
3 years ago
A
Contributor I
AmbermayContributor I
asked in Email Templates and Coupons
Resending a unique coupon code (campaign)

Hello,I need to resend coupon codes in a reminder email to the same customers that received the unique coupon code.I understand that you can resend the same one by ensuring you use the correct coupon code i.e {% coupon_code 'CouponName' %}.However, when I go to schedule the email it flags that I don’t have enough coupon codes left. Will this not be an issue though as the customers I am sending to have already received one, so it will show the same one to them again?Thanks,Amber

11491
Dov
3 years ago
Reynaldy
Contributor III
ReynaldyContributor III
asked in Email Templates and Coupons
Why Can't I See a Preview Email with My Customers' Selected Products?

 Hello.I currently want to test an email that I have set up, I want to test this email with some of the products from my customers, but in the picture there is no list of subscribers and also the product of the customer's choice.How to test an email that we have created and display some of the customer's preferred products?Thank You.

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Reynaldy
Contributor III
3 years ago
OasisAdaptogens
Contributor II
OasisAdaptogensContributor II
asked in Email Templates and Coupons
Why is My Email Image Alignment Off When I Forward the Email to Hotmail?

Hi There,I’ve been at this for quite some time and I can’t seem to get the boarders to align. Why does this keep happening to me? I tried playing around with the Block Styles, block padding.. and it only makes it worse!  It’s the same thing with the footer.Thanks In advance!

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Taylor Tarpley
Community Manager
3 years ago
R
Contributor I
RaksContributor I
asked in Email Templates and Coupons
Product images on campaigns don't load immediately

Hi,There is a n ongoing issue with image loading on all of the campaign emails - tested on multiple Wifi/3G/locations but few images specifically the header images (first image) on the email fails to load every time unless you wait for over 5-6 seconds or close and reopen the email twice or thrice. We have reached out to support multiple times - edited images by width as suggested in the template builder to 600px or less, reuploaded images & tried sending a live email rather than preview email - none of which solves issuesHave seen these issues for all templates from the past 2 weeks, has there been any update that has messed up the image loading? We have tested both cloning the older templates & creating a template from scratch but continues to fail.We do not use product catalog for this, the images are accessible through to Klaviyo  so it’s not a broken link or image issue but when the email is opened, there is an empty space in the place of the images. Can someone please hel

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David To
Klaviyo Employee
3 years ago
P
Contributor I
PatriciaBContributor I
asked in Email Templates and Coupons
Facebook link does not work correctly

Hi everyone my facebook icon redirects to facebook but facebook shows that the page does not exist. Of course the account exists and also the URL is correct. i hope you can help me outbest regards,Patricia

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P
Contributor I
3 years ago
J
Contributor III
jdbrngrContributor III
asked in Email Templates and Coupons
Limiting the number of items in an array

How can I show just part of an event variable that’s around 4-5 words? For example, the product title variable {{ event.extra.line_items.0.product.title }} is 6 words but I only want to show the first 3. 

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Dov
3 years ago
Z
Problem Solver I
zachariah21Problem Solver I
asked in Email Templates and Coupons
Abandoned Cart Show an Incorrect Price?

I have one product on my site that costs £42. Nothing fancy, no subtotals, no separate VAT. Just straight up £42.But my abandoned cart email sends out an email listing the price as £40. Why on earth is it doing this?  

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Taylor Tarpley
Community Manager
3 years ago
J
Contributor I
JbattonContributor I
posted in Email Templates and Coupons
Email Layout

Hey guys!I just sent an email and found the email layout looked nothing like the preview email on desktop or mobile.I am actually really embarrassed by the way it looks. I wont be surprised if I lose customers.Also, why does it always send 2 of the logo image. I always have the delete that block and use something else.Looks terrible. I haven’t had this issue before. 

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Taylor Tarpley
Community Manager
3 years ago
A
Contributor I
AlixrodiContributor I
asked in Email Templates and Coupons
Own typography

How add your own typography? please :))

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Julia.LiMarzi
Klaviyo Employee
3 years ago
T
Contributor I
thayalaContributor I
asked in Email Templates and Coupons
Email is off center after uploading HTML

Hey everyone,I’m running into an issue when I’m uploading a clients HTML source it seems to be off center slightly.  I’m by no means an HTML expert but messed around with the padding and took a quick look at the source coding but nothing stood out to me.  Any help is much appreciated! 

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T
Contributor I
3 years ago
J
Contributor III
jdbrngrContributor III
asked in Email Templates and Coupons
How to dynamically display payment methods in an email that is not via credit card

I use this variable for payment method: {{ event.extra.payment_details.credit_card_company }}. It works when customer uses credit card but for Paypal it doesn’t show anything. What can I do to accommodate non-credit card payments? 

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David To
Klaviyo Employee
3 years ago
N
Contributor I
NiksContributor I
asked in Email Templates and Coupons
How to center social icons on mobile

Can someone help me centre the social icons on mobile.To do it for desktop I had to add a space - but I can’t figure out how to centre them on mobile. 

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N
Contributor I
3 years ago
T
Contributor I
TigerEmailsContributor I
asked in Email Templates and Coupons
Can I skip repeating content with the Block Repeat Feature?

I’m working on a new email for a Post-purchase workflow and would like to hide and show different modules based on what the customer purchased. I’ve looked into doing this with both the Block Repeat Feature and by writing my own code into my template. The one thing I’m stuck on is how to prevent the system from repeating the module if the customer has 2 or more of the same product in their purchase. For example, if they bought two candles, I want to show the “Candle Care” module 1 time, not twice. Does anyone know how to do this in the Block Repeat Feature or in custom liquid logic? Here is the liquid that I already tried but didn’t work:{% for item in event.extra.line_items %} {% if 'Candle' in item.name %} {% firstof "true" as custom_candle_variable %} {% elif 'Book' in item.name %} {% firstof "true" as custom_book_variable %} {% elif 'Trio' in item.name %} {% firstof "true" as custom_trio_variable %} {% endif %}{% endfor %}{% if custom_candle_variable %} <!-- show Ca

1443
Dov
3 years ago
D
Contributor I
DF2008Contributor I
asked in Email Templates and Coupons
Pulling $address1 into an flow email

Hi there I would like to pull custom data from an existing customer profile into a flow email. I am trying to pull in the first line of the address which is written under a variable called address1 was written to the profile via an API however when I use {{ address1 }} in my flows it doesn’t appear. Can anyone help?

1681
Dov
3 years ago
D
Contributor I
DF2008Contributor I
asked in Email Templates and Coupons
Looping through Products in Placed Order using Custom HTML

Can someone advise on how to loop through multiple ordered items when using a custom HTML order confirmation page. I can see a lot of documentation on how this is done via the block editors but nothing on how this would be done when using my own HTML page. Additionally I saw someone else asked a similar question  here however the chosen answer seems like it was again showing the person how to use the block editor which is not what I want to do.  

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alex.hong
3 years ago
M
Contributor I
mrchrisjordanContributor I
posted in Email Templates and Coupons
Question About Email Question

Hey guys, I realize this is a very apparent response, but I'm also aware that each store operates differently based on its location.But here's my question:I'm curious whether anyone still allows consumers to send items by email. I've had numerous businesses in my region inform me that they've stopped utilizing email completely check and replaced it with an auto responder.Now, we do have an auto responder set up, but it tends to be forgotten, and before we know it, we've had 30 to 50 emails from one person providing different files.I'm simply interested if anybody has found a good disincentive to persuade consumers to use online, self-serve, or BSD 100 percent of the time so that we don't have an email swamped with requests with garbage.

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Dov
3 years ago
T
Contributor I
Teabox123Contributor I
asked in Email Templates and Coupons
How to add Billing address to Shipping Email?

I’m able to add the shipping address by using code {{event.ShippingAddress}}, but I wonder how to access Billing Address  through code. I googled a lot but I couldn’t find any solution. I would really appreciate your help guys!

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julie.accardo
Klaviyo Employee
3 years ago
B
Contributor I
beakindbybeaContributor I
asked in Email Templates and Coupons
How to check my domain email inbox?

I've recently set up my Klaviyo account and integrated it with my shopify website. It recommended I create an email address that contains my domain name (rather than the outlook email which I have been using) which is now set as the default for replies etc when I send an email campaign. How do I check the inbox for it?? I can’t find it anywhere! Image attached - I want to check my inbox for bea@beakind.co.ukI never created a password for it or anything, just typed it in when creating my first flow, as it was the recommended.   

5441
julie.accardo
Klaviyo Employee
3 years ago
T
Contributor I
thilebanContributor I
asked in Email Templates and Coupons
Product image not showing up when I preview or send a test email

I have created the Instagram rss xml feed and configured in Email template, Its working.But Product image not showing up when I preview or send a test email.How to resolve it?

8983
stephen.trumble
Community Manager
3 years ago
B
Contributor I
ben124Contributor I
asked in Email Templates and Coupons
Different Currencies on Emails

Hi, I am trying to find out how to have emails include the correct currency and prices we use on our shopify site depending on location.  So recipients in the US get $ and the correct price and recipients in UK get £ and Europe Euros. I’ve just tested my first email blast and included a data feed of popular products but they are all coming up in £...even in the USIs someone able to help me on this please, thanks so muchBen

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B
Contributor I
3 years ago
M
Contributor I
mazenhajjarContributor I
asked in Email Templates and Coupons
Ready for Pickup and Picked Up notifications in Shopify

Has anyone used the Klaviyo email template for "Ready for Pickup” and “Picked Up” notifications on Shopify. I can not find the template, any help would be greatly appreciated. Thanks

13541
David To
Klaviyo Employee
3 years ago
M
Contributor I
MadihaKiranContributor I
asked in Email Templates and Coupons
Making Event Variable

I'm looking for the variable for when someone refunds an order or cancels an order, It will pull in the item name price and image of the item when someone views the email. Just how you would be able to see when someone views a product in an abandoned cart or a browse abandonment email. It's not a prebuilt transactional email flow that's in Klaviyo so I'd like to figure out how to build it from scratch. Please let me know if you have any info on this! 

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David To
Klaviyo Employee
3 years ago
N
Contributor I
notthatcreativeContributor I
asked in Email Templates and Coupons
Set table block to 2 columns

How can I add two products side by side in the table block? Product Image 1 - Product Image 2Product name 1 - Product name 2 Product Image 3 - Product Image 4Product name 3 - Product name 4 Is that possible? :) I only found how to add image or text in 1 column, but not both. 

13185
stephen.trumble
Community Manager
3 years ago
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