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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1198 Topics
OasisAdaptogens
Contributor II
OasisAdaptogensContributor II
asked in Email Templates and Coupons
How do you delete the UPDATED saved blocks in Klaviyo?

Hey there!I understand the process to access text block for the previous template editing version however with the new update… how do you delete the NEW email template saved bocks?.. Every time I go to:Email templates Top right corner “view saved blocks” I see the old/previous saved blocksI love the new template editing version and would love to know how to find the save text blocks there! Thanks! 

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Dov
D
Contributor I
davideContributor I
asked in Email Templates and Coupons
Body html Liquid syntax error: Unknown tag 'elsif'

Hi Guys, i’ve this error..Idk why  <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="text/css">@media only screen and (max-width:480px){body,table,td,p,a,li,blockquote{-webkit-text-size-adjust:none !important}body{width:100% !important;min-width:100% !important}#bodyCell{padding:10px !important}table.kmMobileHide{display:none !important}table.kmDesktopOnly,td.kmDesktopOnly,th.kmDesktopOnly,tr.kmDesktopOnly,td.kmDesktopWrapHeaderMobileNone{display:none !important}table.kmMobileOnly{display:table !important}tr.kmMobileOnly{display:table-row !important}td.kmMobileOnly,td.kmDesktopWrapHeader,th.kmMobileOnly{display:table-cell !important}tr.kmMobileNoAlign,t

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David To
Klaviyo Employee
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Problem Solver I
GoodVibes123Problem Solver I
asked in Email Templates and Coupons
Email Drag and Drop Designer Keeps Moving My Unsubscribe Block Above Other Content

I built some email templates and the Klaviyo system keeps moving the Manage Preferences and Unsubscribe block above my other content. I keep dragging it below them and saving and it saves fine but the next time I open the email, the block moves up again. How can I put the Manage Preferences and Unsubscribe block in or below the footer?  

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stephen.trumble
Community Manager
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Email Templates and Coupons
How to convert a html email template to work with Klaviyo?

I know that importing a standard HTML template into Klaviyo breaks the drag-and-drop feature and editor capabilities but surely there is a way to edit/modify existing HTML email templates to work with Klaviyo’s editor, right? I saw the workaround tutorial on how to add blocks to existing email templates but that doesn’t solve the true issue of being able to edit the existing blocks in an imported HTML template. So the question is, why not? How can this be done on a scalable level? 

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David To
Klaviyo Employee
C
Contributor I
cafeleathersupplyContributor I
asked in Email Templates and Coupons
Can I create GIFT Cards on Klaviyo?

Hi, I need to create something like this: https://www.taylorstitch.com/collections/gift-cards/products/gift-certificateWith all its components. That can have several steps, where you select the amount, the delivery date and the option of who it goes to (all with their respective fields of name, recipient's name, recipient's email, and an optional field of a note). It should be clarified that a personalized email must be sent with all the data. But only on the stipulated date, remember that it is a gift.It is important to mention that it must be implemented in a WordPress - WooCommerce site.

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stephen.trumble
Community Manager
X
Contributor I
X-Chair MarketingContributor I
asked in Email Templates and Coupons
How Can I Adding Multiple (4) Google Fonts to an Email Template?

Hi there - I want to use our brand fonts in our email templates, and figured the best way to do that was to use Google fonts and assign each font to a h1, h2, h3, and h4 tag. I’ve read the https://help.klaviyo.com/hc/en-us/articles/115005256008-How-to-Add-Custom-Fonts-in-Email-Templates at east 15 times and have gone through quite some testing, and am now stuck at getting both these fonts to show in the appropriate tags I set for them.  Here is what I want from a brand standard:H1 = Exo 2 Semi-bold 600H2 = Open Sans Semi-bold 600H3 = Extra-light 200H4 = Open Sans Regular 400 And here is the code I was copying and pasting into the text block in Klaviyo, per the instruction outlined in the help article: <style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Exo+2:wght@600;200&family=Open+Sans:wght@400;600&display=swap');   p, ol, li, ul, h2, h4 { font-family: 'Open Sans', sans-serif;  }   h1, h3, { font-family: 'Exo 2', sans-serif;  }</style> And

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Taylor Tarpley
Community Manager
C
Contributor I
chrishContributor I
asked in Email Templates and Coupons
How to prevent images from stretching on Outlook mobile?

Hi all, any advice on preventing images from stretching to full screen width on Outlook mobile? I’ve set ‘Image Width” to ‘150px’, set “Stretch Image” to ‘inherit’ yet every image stretched to full screen width. I’d rather not have to create mobile only versions with extra padding for every image in every email.

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alex.hong
C
Contributor I
Chloe_allplantsContributor I
asked in Email Templates and Coupons
How many people are using dark mode?

Hi there, is there a report/way to measure how many people are using dark mode to read campaigns we are sending? I’ve seen surveys that quote around 80% of people are using dark mode on their devices but was wondering if you have any stats on this in klaviyo? 

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David To
Klaviyo Employee
G
Contributor I
GetKicksContributor I
asked in Email Templates and Coupons
Shopify import 'if' tag was never closed ??

Hi , I get the error: Body html Liquid syntax error: 'if' tag was never closedI try to implement this email into my shopify. But appearnly it is missing and endif tag. I could not get figured out where. Tried different open ends, but everytime it showed less of the mail. How can i fix this? Maybe someone get to figure out were it goes wrong… ? Kind regards, Bram  Code:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="text/css">@media only screen and (max-width:480px){body,table,td,p,a,li,blockquote{-webkit-text-size-adjust:none !important}body{width:100% !important;min-width:100% !important}#bodyCell{padding:10px !important}table.kmMobileHide{display:no

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David To
Klaviyo Employee
L
Contributor I
leenameenaContributor I
asked in Email Templates and Coupons
Syncing Klaviyo and Shopify Coupons

I have integrated Klaviyo and Shopify. I noticed that coupons I am creating in Klaviyo are not syncing with shopify coupons. Are they supposed to sync? Am I missing something?

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David To
Klaviyo Employee
A
Contributor I
AlcockmichaelContributor I
asked in Email Templates and Coupons
Adding dynamic images horizontally

Hello,I am trying to include a block of up to 3 product images, based on items a customer has ordered (a product review prompt).I want them to appear side by side, and so have used a 3 column table.However, when there are only 1 or 2 products to show, the extra columns in the table just show a small error box, because there are no 2nd or 3rd images to retrieve. How can I do this dynamically, so that it only tries to retrieve item images that are there? thanks

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David To
Klaviyo Employee
F
Contributor III
FavewriterContributor III
asked in Email Templates and Coupons
How to upload template designed with Photoshop on Klaviyo

If I can design my email templates with Photoshop is there a way for me to upload it to klaviyo? Will it be responsive?

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alex.hong
A
Contributor I
abramova.a.sContributor I
asked in Email Templates and Coupons
How to add an image to Back In Stock Email Template

Hello!I set up flow back in stock. I have the following parameters in an event: ProductID ProductName Categories Platform Tags VariantID VariantName SKU PriceI need to display an image of the product to which the person subscribed. How can I do this?Thank you!

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alex.hong
Q
Contributor II
quentin-f451Contributor II
asked in Email Templates and Coupons
Bug with borders in table blocks

Hi everyone, I’m currently trying to work on a new email templates. Until now, I was using columns to create grid of products, but as I now want to have my template working both on desktop and mobile, I transformed it into a table block in order to keep the grid layout with two columns on mobile too.In this table block, I want to add a thin white border between my cells, which seems to be done with the border-right and border-top options. Unfortunately, even though the border-right of the last cell doesn’t appear in the preview (which is obviously the right behaviour), it appears on the preview that I send to my email address, creating some really strange design.It looks like a bug in the table block, or I just don’t understand how it’s supposed to work.Thanks in advance!

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L
Contributor I
M
Contributor I
MelitaMContributor I
asked in Email Templates and Coupons
'Name' field displaying with } in Email Preview

Hi there, I am having trouble with the code in my email templates. I am updating the Shopify notification emails and then replacing the standard shopify email code with the klaviyo code. When I bring over the code the ‘first name’ always appears with a } bracket at the end of it. See below:  I cannot figure out what part of my code is bringing this through. Please see the code listed below for reference:  <tbody> <tr> <td class="kmTextContent" style="padding-top:18px;padding-bottom:18px;padding-left:18px;padding-right:18px;" valign="top"> <p style="padding-bottom:0; text-align:center"><span style="font-size:18px;"><b>Hi {{customer.first_name}} </b><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'>}, this is Melita From Littlelys</b><font face="Poppins, Century Gothic, sans-serif"><b>. W</b></font><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'&g

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M
Contributor I
Q
Contributor I
Question123Contributor I
asked in Email Templates and Coupons
Adding Custom Text Color to Emails

Hi there, I was wondering how can I change the color of my text not from the color palette but I have another code for the color. :)

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Q
Contributor I
O
Contributor I
oliviaatshopoliveContributor I
asked in Email Templates and Coupons
Exporting Email Templates that are easily shareable with someone elses email lists

I am looking to send an email campaign to university students. The email of course needs to b sent to the university employees, that will then send it out. How can I export an email template in a way that I can make it easy for them to send out that would include the buttons?

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Taylor Tarpley
Community Manager
A
Contributor I
AlixrodiContributor I
asked in Email Templates and Coupons
Probleme mise en page TEXTE (How to edit line spacing within paragraphs)

Bonjour,   Lorsque j’écris un texte et que je vais à la ligne, il y a un grand espace entre les deux lignes !  Comment regler l’espace entre ses lignes?  Merci :))) 

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alex.hong
H
Contributor I
HJohnstonContributor I
asked in Email Templates and Coupons
Custom code email with image and text area drag and drop functionality

Hi There,I am working on a custom coded email template, so far I can make some areas have the Klaviyo drag and drop editable regions but not all. If the area is just text I add the code to the <td><td align="center" data-klaviyo-region="true" data-klaviyo-region-width-pixels="600">and then wrap the inner content in a <div class="klaviyo-block klaviyo-text-block">and it works fine. Same for image, with the other class.But some areas have text and image. When I add the text class in the div the image areas are not editable in the same way as if it were a just an image area. If I add both classes it strips the text out.Any way to have a combo area?

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H
Contributor I
A
Contributor I
Alex SleiborgContributor I
asked in Email Templates and Coupons
Can't get email template to show phone_number

Hi, Im new to Klaviyo. And we have created some email templates.But the phone_number property won’t show in the actually email, but the data shows in the preview?                                                       <div>                                                        Mail: {{ email }}<br/>                                                        <span>Tlf.: {{ phone_number }}</span> Any ideas?  Best Regards Alex

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alex.hong
E
Contributor II
ElliContributor II
asked in Email Templates and Coupons
Product Block - Shopify Notifications

Hi, we want to customize our shopify notifications. However when I export the  code e.g order confirmation or abandoned cart code I get an error massage. I suppose that is because there is a product block included. As outlined here https://help.klaviyo.com/hc/en-us/articles/115005080587-How-to-Personalize-and-Export-Shopify-Notification-EmailsHas anyone found a way around it or do I really need to pay extra for other apps such as orderly to have custom notifications?

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Dov
A
Contributor I
AmbermayContributor I
asked in Email Templates and Coupons
Resending a unique coupon code (campaign)

Hello,I need to resend coupon codes in a reminder email to the same customers that received the unique coupon code.I understand that you can resend the same one by ensuring you use the correct coupon code i.e {% coupon_code 'CouponName' %}.However, when I go to schedule the email it flags that I don’t have enough coupon codes left. Will this not be an issue though as the customers I am sending to have already received one, so it will show the same one to them again?Thanks,Amber

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Dov
Reynaldy
Contributor III
ReynaldyContributor III
asked in Email Templates and Coupons
Why Can't I See a Preview Email with My Customers' Selected Products?

 Hello.I currently want to test an email that I have set up, I want to test this email with some of the products from my customers, but in the picture there is no list of subscribers and also the product of the customer's choice.How to test an email that we have created and display some of the customer's preferred products?Thank You.

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Reynaldy
Contributor III
OasisAdaptogens
Contributor II
OasisAdaptogensContributor II
asked in Email Templates and Coupons
Why is My Email Image Alignment Off When I Forward the Email to Hotmail?

Hi There,I’ve been at this for quite some time and I can’t seem to get the boarders to align. Why does this keep happening to me? I tried playing around with the Block Styles, block padding.. and it only makes it worse!  It’s the same thing with the footer.Thanks In advance!

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Taylor Tarpley
Community Manager
R
Contributor I
RaksContributor I
asked in Email Templates and Coupons
Product images on campaigns don't load immediately

Hi,There is a n ongoing issue with image loading on all of the campaign emails - tested on multiple Wifi/3G/locations but few images specifically the header images (first image) on the email fails to load every time unless you wait for over 5-6 seconds or close and reopen the email twice or thrice. We have reached out to support multiple times - edited images by width as suggested in the template builder to 600px or less, reuploaded images & tried sending a live email rather than preview email - none of which solves issuesHave seen these issues for all templates from the past 2 weeks, has there been any update that has messed up the image loading? We have tested both cloning the older templates & creating a template from scratch but continues to fail.We do not use product catalog for this, the images are accessible through to Klaviyo  so it’s not a broken link or image issue but when the email is opened, there is an empty space in the place of the images. Can someone please hel

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David To
Klaviyo Employee
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